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- Balanced Scorecard Best Practices: Understanding Leading Measures
- One of the concepts in the Balanced Scorecard methodology that appeals to many executives or other business decision-makers is the idea of having "Leading measures." After all, nobody wants to be compared to a driver who can only navigate by looking through the rearview mirror. When Dr. Robert Kaplan and...
- White papers
- Benchmarking Your Core Competencies?
- With an advance in the strategy theory the emphasis has shifted from the ever increasing need to improve efficiency - driven by the need to respond to market demands, to a richer understanding of an organisation's core competencies and key value drivers. In today's transparent and truly global business context,...
- White papers
- The Cost of Measuring
- The proliferation of performance measures and performance measurement systems is well documented and this has raised the question of just how much does it cost companies to measure and analyse such vast quantities of data. Although research into performance measurement has started from the premise that measurement is worthwhile, there...
- White papers
- Unlocking the High Performance Organisation
- Managers of modern organisations are in a bind. As competitive pressures rise, and as new technologies emerge, accountability for the performance of increasingly complex organisations is in the hands of a smaller band of or decreasing number of managers. Existing management approaches are struggling to provide both the clarity and...
- White papers
- Financial Services Corporate Performance Measurement: What's Hot and What's Not
- The goal of this paper is to identify the current hot topics in financial services and specifically around Corporate Performance Management CPM. CPM is becoming a more commonly accepted term. The concept has been around for years - at least 50. In simple terms, CPM refers to the various ways...
- White papers
- Performance Management Software Applications
- Performance scorecards such as the Balanced Scorecard and the Performance Prism are increasingly popular. Various research suggests that over half of companies have business scorecards in place and many more are considering to adopt one. Implementing an organisation-wide scorecard requires IT systems that support integrating data from disparate sources, enable...
- White papers
- CRM's Weakest Link: Data Quality
- When you think of the CRM failure rate, what causes come to mind? Outdated business processes? Faulty project management? The CRM app itself? Good answers, but one of the most insidious risk factors for CRM failure is the quality of the data underlying the initiative. Data problems...
- White papers
- Six Steps to Improving Your Planning and Budgeting System
- For many organisations, planning and budgeting is an annual ritual. Once a year a letter goes out from head office describing the company's expectations, shortly followed by a budget pack to be completed by a predefined date. Once a year these packs are completed and returned, and then the annual...
- White papers
- Delivering on the Enterprise Business Intelligence Solution Mandate
- Success with enterprise business intelligence does to rely on the product functionality alone, rather it is something that is achieved as an organization, by being able to easily ask and answer the most difficult questions. It depends as much on corporate innovation as on the vendor, whose technology and services,...
- White papers
- Reporting on Intangibles
- There is no consistency in the way intangible resources are reported in UK information technology firms. The results above show that although no formal accounting measures are being used to report intangible resources in the UK, firms are seeking organisational legitimacy by using narrative passages to describe actions taken in...
- White papers
- Unbalanced Scorecards
- The IT industry is fast moving, and is full of people in their twenties and thirties. So perhaps it is not surprising that it does not learn well from past mistakes. Those rather longer in the tooth can permit themselves a wry smile as the industry shows a new fad...
- White papers
- Integrating CPM and Business Intelligence
- Business Intelligence projects must be related to strategic, tactical and operational business objectives. In addition Corporate Performance Management CPM, enterprise analytics and operational Business Intelligence must be integrated into an overall Business Intelligence framework. Portals and analytic application development tools are becoming key components of this Business Intelligence framework were...
- White papers
- Misconceptions About the Balanced Scorecard
- In the past decade, the Balanced ScoreCard BSC concept has gained widespread popularity. The Harvard Business Review stated that it was one of the most important management concepts of the last 75 years. Yet, many people share some common misconceptions about the Balanced Scorecard. Those misconceptions can cause people to...
- White papers
- Correcting the Balanced Scorecard Metaphor, It's Much More Than Just a Dashboard
- As the Balanced Scorecard concept matured from a largely academic concept in the early 1990s to become a powerful framework for enterprise strategic management, the emphasis changed from monitoring performance to enabling the successful execution of strategy. The breakthrough results experienced by organizations that have been successful with the Balanced...
- White papers
- Balanced Scorecard Design: Creating a Customer-Centric Culture
- If properly deployed, the Balanced ScoreCard BSC can be a powerful tool to influence the behavior of people and the culture of an organization. Yet for many organizations, it is merely a half-hearted effort to include some non-financial measurements in their quarterly review process. Busy executive who may have initially...
- White papers
- Business Intelligence and Balanced Scorecard: Different Paradigms
- People who have gained a significant amount of experience in the realm of Business Intelligence BI typically view the world of database and application design from a very different paradigm than developers who focus on transaction processing systems. One indicator of a paradigm gap is the fact that most experienced...
- White papers
- Reinforcing a Customer-Centered Strategic Focus by Cascading a Balanced Scorecard
- The benefits of the Balanced Scorecard go far beyond having useful measures and information. The process of developing the corporate Balanced Scorecard and then cascading it through the organization can be tremendously valuable. If the process is done in such a way to encourage a focus on meeting the needs...
- White papers
- Pragmatic Business Intelligence and Scorecarding (Part 1)
- The business leader may dream of having easy access to scorecards containing key performance measures and colored alerts, easy drill-down to details, and consistent enterprise-wide reporting that integrates data from multiple sources so executives and managers all share one version of the truth. Idealists the IT department may share vision,...
- White papers
- Pragmatic Business Intelligence and Scorecarding (Part 2)
- In the previous paper, the author raised some of the challenges of bridging the big gap between desired scorecards, reports and the fragmented and inconsistent data sources that typically exist in organizations. If an organization has a limited budget to deliver a working business intelligence and scorecarding solution, then compromises...
- White papers
- Automate Your Strategy - Using Software to Map It
- So many times in organisations the wrong problems are being addressed whilst the real problem remains unchallenged. Such mistakes can be very costly and at times can take down an entire business. However, strategies are often complex and rarely do employees clearly understand the strategic objectives and how they can...
- White papers
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