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- FROST & SULLIVAN: Integration with the Web drives the total European IVR systems market.
- M2 PRESSWIRE-24 December 1998-FROST & SULLIVAN: Integration with the Web drives the total European IVR systems market C1994-98 M2 COMMUNICATIONS LTD RDATE:231298 * The Total European Market for Interactive Voice Response Systems IVR -- Report 3654 The market...
- Research articles 1998-12-24
- USA: MARKET FOR IVR SYSTEMS.(Interactive Voice Response)(Brief Article)(Statistical Data Included)
- According to research from Frost & Sullivan, the U.S. Interactive Voice Response IVR industry is growing at a compound annual growth rate of 11.6 percent from 1996 through 2003. Total revenues in 1996 were $684.4 million, and revenues are expected to reach $1.5 billion by the...
- Research articles 2000-08-14
- Avaya Placed in Leaders Quadrant of Analyst Firm's Magic Quadrant Report for IVR Systems and Enterprise Voice Portals
- Avaya Inc., a leading global provider of business communications software, systems and services, announced it has been placed by Gartner, Inc. in the Leaders quadrant of a new 2008 Magic Quadrant report on interactive voice response IVR systems and enterprise voice portals(1). Gartner is a leading industry research and analysis...
- Research articles 2008-04-07
- Periphonics Receives $3 Million in Orders for IVR Systems from Two Leading Discount Brokerage Firms
- BOHEMIA, N.Y.--BUSINESS WIRE--October 21, 1996--Orders for $1.6 Million from Charles Schwab and $1.4 Million from National Discount Brokers Are Placed Periphonics Corporation (NASDAQ:PERI) today announced it has received two orders totaling $3 million for...
- Research articles 1996-10-21
- Teltronics, Inc. and CCS TrexCom, Inc. Announce Co-Marketing Agreement for IVR Systems
- SARASOTA, Fla.--BUSINESS WIRE--July 1, 1999-- Teltronics, Inc. (Nasdaq:TELT) and CCS TrexCom, Inc. jointly announced today a new co-marketing agreement. Under this agreement, Teltronics will offer CCS TrexCom's award-winning FirstLine EncoreTM Interactive Voice Response IVR systems to its network of VisionR switching system distributors, established customers and qualified prospects. ...
- Research articles 1999-07-01
- Packaged Applications and Vertical-specific Modules Help Widen the Appeal of IVR Technologies.
- M2 PRESSWIRE-25 July 2007-Research and Markets: Packaged Applications and Vertical-specific Modules Help Widen the Appeal of IVR TechnologiesC1994-2007 M2 COMMUNICATIONS LTD RDATE:27072007 Dublin - Research and Markets (http://www.researchandmarkets.com/reports/c63737) has announced the addition of Frost & Sullivan's new report: North American...
- Research articles 2007-07-25
- ENVOX ACCELERATES TRANSITION TO NEXT-GENERATION IVR SOLUTION.
- Envox Worldwide has launched the Envox IVR Upgrade Program that will enable organizations to replace their legacy IVR interactive voice response systems with next-generation solutions. These new Envox-based VoIP and speech-enabled solutions can increase automation rates by 100% or more, reduce total cost of ownership by...
- Research articles 2006-08-01
- Frost & Sullivan Recognizes Nortel Leadership in the IVR Market
- PALO ALTO, Calif. -- Frost & Sullivan's recent analysis, U.S. IVR Systems Market, selected Nortel as the recipient of the 2004 Market Leadership Award in recognition of maintaining the lead in the U.S. Interactive Voice Response IVR market. Nortel accomplished this by working closely with its large installed base, pursuing...
- Research articles 2005-02-22
- AUDIUM AND CLICKFOX INTRODUCE IVR SOLUTION.
- Audium and ClickFox have introduced an integrated solution to provide Audium customers with an end-to-end, behavior-centric, IVR design environment, complete with continuous improvement capability. ClickFox's patented software shows customers' step-by-step navigation through DTMF and speech-enabled IVR systems, allowing line-of-business owners to quickly know...
- Research articles 2005-10-01
- IVR Technology From Periphonics Provides Telephone Access to PeopleSoft's Student System At the University of Utah
- BOHEMIA, N.Y.--BUSINESS WIRE--Aug. 13, 1998--Periphonics Corporation (NASDAQ:PERI), a leading worldwide provider of products and services for call processing solutions used in Computer Telephony Integration and Telecom Enhanced Network Services, today announced that The University of Utah has installed Periphonics Interactive Voice Response IVR systems to provide telephone access to the...
- Research articles 1998-08-13
- Genesys Placed in Leaders Quadrant of Leading Analyst Firm's 2008 IVR and Enterprise Voice Portals Report
- Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris: ALU) (NYSE: ALU), announced today that market research firm Gartner, Inc. has placed Genesys in the leaders quadrant of its new report, "Magic Quadrant for Interactive Voice Response IVR Systems and Enterprise Voice Portals, 2008," published February 20, 2008, and...
- Research articles 2008-02-21
- Ontario Jockey Club signs five-year extension of Autotote wagering systems contract; system links tracks and OTB facilities; contract to cover telephone betting services
- NEW YORK--BUSINESS WIRE--May 6, 1996--AUTOTOTE CORP. (AMEX:TTE) today announced that the Ontario Jockey Club has agreed to a five-year contract extension with Autotote Systems Inc., a subsidiary, under which Autotote will provide wagering systems and services as well as interactive voice recognition IVR systems for telephone wagering.The contract has a...
- Research articles 1996-05-06
- Unisys and Voice Processing Plus Reach Agreement to Offer Natural Language in Interactive Voice Response, IVR, Systems
- BLUE BELL, Pa.--BUSINESS WIRE--Aug. 26, 1997--Voice Processing Plus and Unisys Computer Systems Group Tuesday announced the formation of an alliance to provide speech-enabled solutions to companies looking for state-of-the-art self-service applications.
- Research articles 1997-08-26
- Unisys and MediaSoft offer natural language understanding in IVR systems
- MONTREAL and BLUE BELL, Pa.--BUSINESS WIRE--Feb. 11, 1997-- MediaSoft Telecom and Unisys Computer Systems Group Tuesday announced forming an alliance to provide natural language technology solutions for companies looking to automate their call processing applications through intelligent, cost-effective and time saving methods.
- Research articles 1997-02-11
- BT becomes value-added reseller of Periphonics Interactive Voice Response Systems
- BOHEMIA, N.Y.--BUSINESS WIRE--Oct. 9, 1996--Periphonics and BT have formed a new alliance to supply Interactive Voice Response IVR systems to the call centre market. This builds upon a close working relationship between BT and Periphonics.
- Research articles 1996-10-09
- Unisys and Periphonics offer natural language understanding in IVR systems
- BOHEMIA, N.Y. and BLUE BELL, Pa.--BUSINESS WIRE--Aug. 27, 1996-- Periphonics and Unisys Computer Systems Group have formed a strategic alliance to provide natural language technology solutions for companies looking to automate their customer services processes through intelligent, cost-effective and time saving methods.
- Research articles 1996-08-27
- Improving Customer Service on the Phone
- A customer's first contact with an organization is often by telephone. That's why it's helpful to periodically evaluate how your organization receives and manages phone contact and identify opportunities to improve the quality and accuracy of communications.What You Need to KnowInteractive Voice Response IVR and similar services appear impersonal. Isn't...
- Articles 2007-05-08
- 'IVR Concierge' From Noble Systems Receives 'Product of the Year' Award From Customer Inter@ction Solutions Magazine(R) for 2004.
- ATLANTA, February 10 /PRNewswire/ -- - Noble Systems is Honoured for Outstanding Innovations in Contact Centre Technology Noble Systems Corporation, a global provider of contact centre technology solutions, has received a "Product of the Year Award" from Customer Inter@ction SolutionsR magazine...
- Research articles 2005-02-10
- VEXIS USES ENVOX 5 TO DEVELOP SPEECH-ENABLED IVR SOLUTIONS.
- VEXIS Systems, a V-Commerce products and services company specializing in the delivery of Interactive Voice Response IVR, Internet, and Call Center software and services technologies, has joined the Envox Worldwide Global Partners Network. VEXIS Systems plans to use Envox 5 to develop a new line of...
- Research articles 2004-02-01
- VIRTRA SYSTEMS GETS ORDERS FOR IVR TRAINING SIMUULATOR.
- Major General Perry V. Dalby (USA-Retired), VirTra Systems' chief executive officer, has recently received orders from both the United States Marine Corps and United States Air Force to upgrade current IVRR small arms training simulator installations to VirTra Systems' new borderless screen technology. ...
- Research articles 2007-05-01
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