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	<title><![CDATA[ivr systems Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/ivr+systems.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to ivr systems]]></description>
	<s:counts start="0" returned="20" found="69" />
	<language>en-us</language>
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		<title><![CDATA[Talk to the Machine Not the Hand | BTalk Australia]]></title>
		<link><![CDATA[http://blogs.bnetau.com.au/aussierules/2008/08/13/talk-to-the-machine-not-the-hand-btalk-australia/]]></link>
		<description><![CDATA[(17min 25) Click on "Play" to hear the podcast or click "Get It" to download.    Asking customers to work their way through IVR systems before they get to talk to a call agent can be frustrating and damaging for your brand. Speech recognition software can help the...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 13 Aug 2008 13:00:46 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/efficiency.html"><![CDATA[Efficiency]]></category>
		<category domain="http://resources.bnet.com/topic/interactive+voice+response+%2528ivr%2529.html"><![CDATA[Interactive Voice Response (IVR)]]></category>
		<category domain="http://resources.bnet.com/topic/speech+recognition.html"><![CDATA[Speech Recognition]]></category>
		<category domain="http://resources.bnet.com/topic/biometrics.html"><![CDATA[Biometrics]]></category>
		<category domain="http://resources.bnet.com/topic/podcasts.html"><![CDATA[Podcasts]]></category>
		<category domain="http://resources.bnet.com/topic/authentication%252fencryption.html"><![CDATA[Authentication/Encryption]]></category>
		<category domain="http://resources.bnet.com/topic/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://resources.bnet.com/topic/emerging+technologies.html"><![CDATA[Emerging Technologies]]></category>
		<category domain="http://resources.bnet.com/topic/security.html"><![CDATA[Security]]></category>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/phil+dobbie.html"><![CDATA[Phil Dobbie]]></category>
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	<item>
		<title><![CDATA[BFrame Selects Payment Vision® to Offer Payment Gateway Services to Customers of Its Debt Recovery Management System]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2008_July_16/ai_n27915548]]></link>
		<description><![CDATA[GAITHERSBURG, Md. -- BFrame Data Systems, one of the leading providers of receivables management software for the collections industry, announced today that customers of its debt recovery software, BFrame Debt Recovery Management System, will have access to the gateway services of Payment Vision[R], the popular payment gateway powered by Autoscribe...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 16 Jul 2008 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/recovery+management+corp..html"><![CDATA[Recovery Management Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[Intervoice, Inc. F1Q09 (Quarter End 05/31/08) Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14061_23-225966.html]]></link>
		<description><![CDATA[ Question-and-Answer Session Operator  Operator Instructions Your first question comes from Daniel Ives - Friedman, Billings, Ramsey & Co. Daniel Ives - Friedman, Billings, Ramsey & Co.  Let&#8217;s say this three months and the last three months you did a great job on cost control.  Can you...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Wed, 09 Jul 2008 18:29:11 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://resources.bnet.com/topic/intervoice.html"><![CDATA[Intervoice]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">INTV</category>
		<category domain="tickers">INTV</category>
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		<title><![CDATA[Avaya Placed in Leaders Quadrant of Analyst Firm&#39;s Magic Quadrant Report for IVR Systems and Enterprise Voice Portals]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200804/ai_n25135790]]></link>
		<description><![CDATA[Avaya Inc., a leading global provider of business communications software, systems and services, announced it has been placed by Gartner, Inc. in the Leaders quadrant of a new 2008 Magic Quadrant report on interactive voice response IVR systems and enterprise voice portals(1). Gartner is a leading industry research and analysis...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 07 Apr 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/avaya+inc..html"><![CDATA[Avaya Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/ivr.html"><![CDATA[IVR]]></category>
		<category domain="http://resources.bnet.com/topic/leader.html"><![CDATA[leader]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">AV</category>
		<category domain="tickers">AV</category>
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		<title><![CDATA[Holly Connects Positioned in Visionary Quadrant for the Report of IVR Systems and Enterprise Voice Portals 2008]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2008_Feb_25/ai_n24322681]]></link>
		<description><![CDATA[Evaluation of the Holly Voice Platform HVP Based on Completeness of Vision and Ability to Execute]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 25 Feb 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/ivr.html"><![CDATA[IVR]]></category>
		<category domain="http://resources.bnet.com/topic/quadrant.html"><![CDATA[Quadrant]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Genesys Placed in Leaders Quadrant of Leading Analyst Firm&#39;s 2008 IVR and Enterprise Voice Portals Report]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200802/ai_n24274211]]></link>
		<description><![CDATA[Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris: ALU) (NYSE: ALU),  announced today that market research firm Gartner, Inc. has placed Genesys in the leaders quadrant of its new report, "Magic Quadrant for Interactive Voice Response IVR Systems and Enterprise Voice Portals, 2008," published February 20, 2008, and...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 21 Feb 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/genesys+telecommunications+laboratories.html"><![CDATA[Genesys Telecommunications Laboratories]]></category>
		<category domain="http://resources.bnet.com/topic/ivr.html"><![CDATA[IVR]]></category>
		<category domain="http://resources.bnet.com/topic/leader.html"><![CDATA[leader]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[North American Contact Center Applications Markets Poised for Greater Growth]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2008_Feb_12/ai_n24257782]]></link>
		<description><![CDATA[PALO ALTO, Calif. -- The North American contact center applications markets made considerable progress in 2006, growing by a healthy 6.9 percent. Although inbound contact routing ICR is the dominant component of the applications market, the interactive voice response systems IVR and multimedia systems MM markets are likely to achieve...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 12 Feb 2008 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/frost+%2526+sullivan.html"><![CDATA[Frost & Sullivan]]></category>
		<category domain="http://resources.bnet.com/topic/ivr.html"><![CDATA[IVR]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
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	<item>
		<title><![CDATA[LifeLock Selects Prairie Interactive Messaging's Direct Response IVR System to Host Media Driven Calls]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_Sept_24/ai_n20512820]]></link>
		<description><![CDATA[Solution Enables LifeLock to Effectively Manage Large Call Volume Surges While Maintaining a High Level of Security, Customer Acceptance and Flexibility  OMAHA, Neb. -- Prairie Interactive Messaging, a CSG Systems (NASDAQ: CSGS) company, today announced that LifeLock Corporation has selected its comprehensive suite of Direct Response IVR (Integrated Voice...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 24 Sep 2007 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/csg+systems.html"><![CDATA[Csg Systems]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[Interactive Voice Response Specialist]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=322860]]></link>
		<description><![CDATA[The Interactive Voice Response Specialist job description template includes the following job summary: To plan, develop, track, and modify computer-telephone and interactive voice response IVR systems to meet needs of clients. To supervise the design team responsible for tailoring details of the program to be customer friendly and to provide...]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Sun, 09 Sep 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/job.html"><![CDATA[Job]]></category>
		<category domain="http://resources.bnet.com/topic/ivr.html"><![CDATA[IVR]]></category>
		<category domain="http://resources.bnet.com/topic/interactive+voice+response+%2528ivr%2529.html"><![CDATA[Interactive Voice Response (IVR)]]></category>
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		<title><![CDATA[Packaged Applications and Vertical-specific Modules Help Widen the Appeal of IVR Technologies.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5243/is_200707/ai_n19774907]]></link>
		<description><![CDATA[M2 PRESSWIRE-25 July 2007-Research and Markets: Packaged  Applications and Vertical-specific Modules Help Widen the Appeal of IVR  TechnologiesC1994-2007 M2 COMMUNICATIONS LTD    RDATE:27072007    Dublin - Research and Markets  (http://www.researchandmarkets.com/reports/c63737) has announced the  addition of Frost & Sullivan's new report: North American...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 25 Jul 2007 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/frost+%2526+sullivan.html"><![CDATA[Frost & Sullivan]]></category>
		<category domain="http://resources.bnet.com/topic/ivr.html"><![CDATA[IVR]]></category>
		<category domain="http://resources.bnet.com/topic/revenue.html"><![CDATA[revenue]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Improving Customer Service on the Phone]]></title>
		<link><![CDATA[http://www.bnet.com/2410-13240_23-64283.html]]></link>
		<description><![CDATA[A customer's first contact with an organization is often by telephone. That's why it's helpful to periodically evaluate how your organization receives and manages phone contact and identify opportunities to improve the quality and accuracy of communications.What You Need to KnowInteractive Voice Response IVR and similar services appear impersonal. Isn't...]]></description>
		<s:doctype><![CDATA[Articles]]></s:doctype>
		<pubDate>Tue, 08 May 2007 13:25:19 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[customer service]]></category>
		<category domain="http://resources.bnet.com/topic/telephone.html"><![CDATA[telephone]]></category>
		<category domain="http://resources.bnet.com/topic/interactive+voice+response+%2528ivr%2529.html"><![CDATA[Interactive Voice Response (IVR)]]></category>
		<category domain="http://resources.bnet.com/topic/telecommunications.html"><![CDATA[telecommunications]]></category>
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		<title><![CDATA[VIRTRA SYSTEMS GETS ORDERS FOR IVR TRAINING SIMUULATOR.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb6434/is_200705/ai_n25651972]]></link>
		<description><![CDATA[Major General Perry V. Dalby (USA-Retired), VirTra Systems'  chief executive officer, has recently received orders from both the  United States Marine Corps and United States Air Force to upgrade  current IVRR small arms training simulator installations to VirTra  Systems' new borderless screen technology.   ...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 01 May 2007 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/air+force.html"><![CDATA[Air Force]]></category>
		<category domain="http://resources.bnet.com/topic/ivr.html"><![CDATA[IVR]]></category>
		<category domain="http://resources.bnet.com/topic/r%2526d.html"><![CDATA[R&D]]></category>
		<category domain="http://resources.bnet.com/topic/training.html"><![CDATA[training]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Enghouse Systems Limited: TranSched Acquires Ontira.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5559/is_200704/ai_n22550275]]></link>
		<description><![CDATA[MARKHAM, ONTARIO, and VANCOUVER, BRITISH COLUMBIA, Apr 2, 2007  CCNMatthews via COMTEX -- TranSched Systems Limited, a unit of  Enghouse Systems Limited (TSX:ESL), announced today that they have  acquired Ontira Communications of Vancouver, B.C.    Ontira is a leading supplier of Automated Travel Information ...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 02 Apr 2007 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/enghouse+systems+ltd..html"><![CDATA[Enghouse Systems Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ESL</category>
		<category domain="tickers">ESL</category>
	</item>
	<item>
		<title><![CDATA[Ontario Systems]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0DUD/is_1_28/ai_n27113410]]></link>
		<description><![CDATA[In Pennsylvania, Thomas Jefferson University Hospitals has selected Ontario Systems' Artiva Healthcare receivables management product to enhance its self-pay collections process. The technology includes automated business rules and an integrated self-pay dialer with an interactive voice response IVR system, allowing patients to make electronic payment and payment arrangements through the...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 01 Jan 2007 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/ontario+systems+llc.html"><![CDATA[Ontario Systems LLC]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[The Asher Group Chooses Wizzard Software to Provide TTS Capabilities for Commercial Telephony Systems]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_Oct_31/ai_n27060660]]></link>
		<description><![CDATA[PITTSBURGH -- Wizzard Software (OTCBB:WIZD) announced today that the Asher Group has chosen AT&T Natural Voices Server Edition for two of their commercial telephony systems. Asher Group is a full service telecommunications Application Service Provider. They design, build, and optionally host applications that require any combination of web, IVR, and...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 31 Oct 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/telephony.html"><![CDATA[telephony]]></category>
		<category domain="http://resources.bnet.com/topic/telephony+system.html"><![CDATA[telephony system]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Voxeo Growth Surges in First Half of 2006; Over 300 Premise Systems Deployed]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_August_8/ai_n26950081]]></link>
		<description><![CDATA[NEW YORK -- Voxeo Corporation, a provider of hosted and premise-based VoIP and IVR application platforms, announced today at Speechtek continued profitability and rapid growth throughout the first half of 2006.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 08 Aug 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Voxeo Launches Prophecy 7 with Embedded BusinessVoIP and Open Source Applications; Instant Access to Live VoIP Phone Numbers and Bundled Applications Make Deployment Remarkably Easy]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_August_7/ai_n16609722]]></link>
		<description><![CDATA[NEW YORK -- Voxeo Corporation, a provider of premise-based and hosted VoIP and IVR systems, today at Speechtek announced availability of Prophecy 7, a powerful voice platform that can be easily downloaded and installed in just two minutes. With its core technology based on Voxeo's mature VoiceCenter 6.0 platform, Prophecy...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 07 Aug 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/open+source.html"><![CDATA[open source]]></category>
		<category domain="http://resources.bnet.com/topic/phone.html"><![CDATA[phone]]></category>
		<category domain="http://resources.bnet.com/topic/voip.html"><![CDATA[VoIP]]></category>
		<category domain="http://resources.bnet.com/topic/voip+phone.html"><![CDATA[VoIP phone]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[ENVOX ACCELERATES TRANSITION TO NEXT-GENERATION IVR SOLUTION.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb6434/is_200608/ai_n25651931]]></link>
		<description><![CDATA[Envox Worldwide has launched the Envox IVR Upgrade Program that  will enable organizations to replace their legacy IVR interactive voice  response systems with next-generation solutions. These new Envox-based  VoIP and speech-enabled solutions can increase automation rates by 100%  or more, reduce total cost of ownership by...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 01 Aug 2006 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/envox.html"><![CDATA[Envox]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[Voxeo Launches Open Source Telephony Application Initiative; RocketSource Project Features Open Source VoiceXML/CCXML Application Sponsorship, Distribution, and Promotion]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_August_1/ai_n26943884]]></link>
		<description><![CDATA[ORLANDO, Fla. -- Voxeo Corporation, a provider of hosted and premise-based VoIP and IVR systems, today announced RocketSource, an initiative to reduce telephony application cost, integration, and customization issues by sponsoring and promoting the development of open source VoiceXML and CCXML applications.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 01 Aug 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/telephony.html"><![CDATA[telephony]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[Frost & Sullivan Recognizes Intervoice's Growth Strategy Leadership in the Interactive Voice Response Market; Intervoice Chosen for its Growth Strategy, Product Evolution Roadmap and Market Position]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_May_2/ai_n26846344]]></link>
		<description><![CDATA[DALLAS -- Intervoice, Inc. (Nasdaq:INTV), a world leader in converged voice and information solutions, today announced that Frost & Sullivan has presented Intervoice with the 2005 Growth Strategy Leadership Award in the Interactive Voice Response IVR Systems market. Intervoice has achieved this leadership standing through its strong commitment to providing...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 02 May 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/frost+%2526+sullivan.html"><![CDATA[Frost & Sullivan]]></category>
		<category domain="http://resources.bnet.com/topic/ivr.html"><![CDATA[IVR]]></category>
		<category domain="http://resources.bnet.com/topic/leadership.html"><![CDATA[leadership]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[strategy]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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