The Interactive Voice Response Specialist job description template includes the following job summary: To plan, develop, track, and modify computer-telephone and interactive voice response IVR systems to meet needs of clients. To supervise the design team responsible for tailoring details of the program to be customer friendly and to provide...
IVR Interactive Voice Response systems are effectively used in healthcare and hospitals for drug and health library information, prescription refills, history records, medical transcripts, patient information services, automated pre-admissions, patient account records, appointment scheduling and reminder, lab results notification, food services, and many other applications. Hospital telecommunication lines must be...
Contact center managers are big proponents of self-service using Interactive Voice Response IVR and the web. IVR transactions generally cost tens of cents, and web contacts can be pennies. Of course, their challenge has been making them equally appealing to customers. While multimedia services are readily bashed and many users...
GAITHERSBURG, Md. -- BFrame Data Systems, one of the leading providers of receivables management software for the collections industry, announced today that customers of its debt recovery software, BFrame Debt Recovery Management System, will have access to the gateway services of Payment Vision[R], the popular payment gateway powered by Autoscribe...
GAITHERSBURG, Md. -- Q-Soft LLC, one of the leading providers of receivables management software for the legal collections industry, announced today that customers of its legal collections software, Q-Law, will have access to the gateway services of Payment Vision[R], the popular payment gateway powered by Autoscribe Corp. Payment...
Major Update Delivers over One Hundred New and Enhanced Features for Interactive Voice Response Applications BOSTON -- Holly Connects, the fresh voice in voice platforms[TM], today announced it has released Holly5[TM], an updated version of its flagship IVR software. Holly5 offers a rich array of capabilities - including...
SampleSafe[TM] Designed to Provide Standardized, No-Cost Food Safety Education for In-Store Demonstrators SCHAUMBURG, Ill. -- PromoWorks([R]), the nation's leading innovator of consumer engagement strategies, today announced they are rolling out their new SampleSafe[TM], Demonstrator Food Safety Orientation and Certification Program to provide standardized safe food handling education, testing,...
Speech application developers now haveaccess to a free suite of pre-packaged, re-usable speech dialog componentsfrom Avaya that simplify the creation of interactive voice response IVRapplications. By combining some of the most commonly used speech commands,developers can more quickly and cost-effectively build or enhance customerresponse systems. Avaya Inc. is a...
DENVER -- The Mobile Marketing Association MMA, (www.mmaglobal.com), today released version 3.3 of its U.S. Consumer Best Practices CBP Guidelines for Cross-Carrier Mobile Content Services. Updated twice annually, the guidelines have become the baseline set of rules for cross-carrier mobile content services that include, but aren't limited to, text messaging,...
SpeechCycle standardizes on future-proof Tellme platform for connected SaaS speech applications HOUSTON, July 8 /PRNewswire/ -- SpeechCycle Inc. and Tellme, a Microsoft subsidiary and pioneer of voice services, today announced a partnership where SpeechCycle will be able to deliver its Rich Phone Applications RPAs on Tellme's voice...
New partner program creates end-to-end speech-enabled contact center solutions for enterprise customer service HOUSTON, July 8 /PRNewswire/ -- Worldwide Partner Conference -- TellmeR, a Microsoft subsidiary and pioneer of voice services, today announced the Tellme Partner Program for contact center and customer care partners. The program,...
Microlog Corporation (PINKSHEETS: MLOG), aGermantown, Maryland-based technology leader in Integrated Voice ResponseIVR and Computer Telephony Integration CTI solutions for theGovernment, Healthcare and lotteries, has been awarded a contract from theVirginia Lottery. This award includes upgrades to the current Microlog IVRsystem hardware, software and operating systems. Reporting, monitoring,and redundancy...
Zoey Reduces Churn for Service Providers with Personalized Self-Test System for Voice Customers Including VoIP, Wireless and PSTN Users RICHARDSON, Texas, June 26 /PRNewswire/ -- Tektronix Communications, a leading worldwide provider of communications network management and diagnostics test solutions, today introduced Zoey, an Interactive Voice Response IVR...
Existing Intervoice IVR Customer Sees Value in Adding Live Agent Functionality to Self-service Solution DALLAS -- Intervoice, Inc. (Nasdaq: INTV) today announced that existing Intervoice IVR customer, Dickinson Financial Corporation DFC has selected the Intervoice IP Contact Center IPCC solution to extend their current IVR transactions to live...
PharmaPros, a technical consulting andsolutions provider specializing in data and workflow management forclinical trials, today launched its newest offering, Dataflow ManagerTM,a data-driven solution enabling the holistic management of trials acrossmultiple, disparate systems. Dataflow ManagerTM is an integrated technology platform that providesin-stream access to operational data from the multiple systems and...
Microlog Corporation (PINKSHEETS: MLOG), aGermantown, Maryland-based technology leader in Integrated Voice ResponseIVR and Computer Telephony Integration CTI solutions for theGovernment, Healthcare and lotteries, has been awarded a contract from theRedstone Arsenal to upgrade their patient appointment system at Fox ArmyHealth Center. Based in Huntsville, Alabama, Redstone Arsenal is an elementof...
CORPORATE IT UPDATE-C1995-2008 M2 COMMUNICATIONS LTD Microlog Corporation (Pinksheets:MLOG), a provider of Integrated Voice Response IVR and Computer Telephony Integration CTI solutions, has been awarded a contract by Redstone Arsenal, an element of the US Army Material Command, to upgrade and expand the patient appointment system at the...
TELECOMWORLDWIRE-20 June 2008-Microlog wins Alabama healthcare software contractC1994-2008 M2 COMMUNICATIONS LTD http://www.m2.com Microlog Corporation (Pinksheets:MLOG), a provider of Integrated Voice Response IVR and Computer Telephony Integration CTI solutions, has been awarded a contract by Redstone Arsenal, an element of the US Army Material Command, to upgrade and expand...
Meeting to be Held in Boston, Massachusetts, June 22-24 NEWTOWN, Pa. -- Bio-Imaging Technologies, Inc. ("Bio-Imaging") (NASDAQ: BITI) today announced that it will co-exhibit with recently acquired Phoenix Data Systems at the Drug Information Association's [DIA] 44th Annual Meeting to be held June 22-25, 2008 in Boston, Massachusetts....
TEMPE, Ariz. -- Bob Ferris, VirTra Systems' president (OTCBB:VTSI), today announced the sale of three new 300-degree IVR[R] immersive firearm training simulators to classified locations in Mexico. Over the past several months, Bob Ferris has hosted meetings for VirTra's Mexican National distributor, Lonexi, in Tempe, Arizona that included...
