BNET Industries

J.D. Power and Associates

is in the Business Services Industry

Last Fiscal Year Sales:$299.9M

Private
US

Dow Jones Description

Established in 1968, J.D. Power and Associates is a global marketing information firm that conducts independent and unbiased surveys of customer satisfaction, product quality and buyer behavior. Today, the firm?s services include industry-wide syndicated studies; proprietary (commissioned) tracking studies; media studies; forecasting; and training services, as well as business operations analyses, and consultancies on customer satisfaction trends. On April 1, 2005, J.D. Power and Associates became a business unit of the McGraw-Hill Companies.

President

Stephen C. Goodall

Number of Employees 564

Contact Information

2625 Townsgate Road

Westlake Village, California 91361

www.jdpower.com

(805) 418-8000

Peer Companies

NAICS Code Research and Development in the Social Sciences and Humanities: 541720

Recent Events

US Nov adjusted car sales seen up 0.4 pct-JD Power

11/19/09 - Financial Announcement - View Story
• Cash for Clunkers shutting down

8/24/09 - Financial Announcement - View Story
J.D. Power and Associates to Release 2009 APEAL Study Results July 16

7/08/09 - Financial Announcement - View Story

News & Analysis

j.d. power and associates - All News and Analysis

Save Money on Car Repairs

BNET - 2009-10-20

Every extra year you hold onto your old car means another 12 months without a car payment ? ka-ching! But it also means ever-higher maintenance and repair charges. These rules for the road will help you steer clear of costly bills. Lots of...

Tags: Car, MoneyWatch, Cars, Automobile, Car Maintenance, Car Repairs, DriverSide.com, Consumer Reports, AAA, AAA Approved Auto Repair Network, J.D. Power and Associates, Automotive Aftermarket Industry Association, Oil Change, Jiffy Lube, National Institute for Automotive Service Excellence, Blue Seal of Excellence, Jim Henry
6 American Cars Worth Buying Now

BNET - 2009-09-03

It's time to give U.S.-made cars another chance. Here are our picks for the best models to consider ― including one that may surprise you. American car companies say they're retooling and — finally! — making stylish, reliable, high-mpg vehicles. So maybe you're thinking it's...

Tags: Car, Sedan, MoneyWatch, V-6, Chevrolet Malibu, Cars, Autos, American Cars, Detroit, Big Three, Automakers Ford, Chevrolet, Chrysler, Cadillac, Tesla, Ford Fusion, Chrysler Town and Country, Cadillac CTS, Ford Escape Hybrid, Tesla Roadster, J.D. Power and Associates, Consumer Reports, Edmunds.com, The Car Connection, Cash for Clunkers, Jim Motavalli
Verizon Tops for Call Quality, Report Says

BNET - 2009-08-31

A report from J.D. Power and Associates finds Verizon beat its competitors in overall call quality, while noting wireless usage patterns continue to evolve, as more communications than ever before are now made via text messages. As the wireless services industry continues to invest in network upgrades and more advanced...

Tags: wireless, J.D. Power and Associates
Verizon, T-Mobile lead in wireless customer service; AT&T, Sprint below average

BNET - 2009-08-13

J.D. Power and Associates said Thursday that wireless customer service has improved overall as hold times and problem resolution has improved from six months ago. Verizon, T-Mobile and Alltel, which was acquired by Verizon, led the research firm's customer service rankings. Overall, customer care performance has improved to 735 on...

Tags: Verizon Communications Inc., customer service, J.D. Power Associates
J.D. Power: Homewood Suites by Hilton Tops in Guest Satisfaction.

- 2008-08-05

TRAVEL AND LEISURE CLOSE-UP-5 August 2008-J.D. Power: Homewood Suites by Hilton Tops in Guest SatisfactionC2008 - CloseUpMedia - newsdesk@closeupmedia.com Homewood Suites by Hilton, the international brand of all-suite, residential-style hotels, announced it has been recognized as "Highest in Guest Satisfaction Among Extended...

Tags: Hilton Hotels Corp., J.D. Power and Associates

J.D. Power and Associates Reports: HealthPartners Has Highest Member Satisfaction in Minnesota-Wisconsin

- 2008-06-26

BLOOMINGTON, Minn. -- HealthPartners ranks highest in member satisfaction among commercial health plans in the Minnesota-Wisconsin region according to J.D. Power and Associates 2008 National Health Insurance Plan Study SM. The study measures member satisfaction with 107 large commercial health plans in 17 regions throughout the United States. It examines...

Tags: J.D. Power and Associates
J.D. Power and Associates Study Ranks Qwest Business Markets Group Highest in Nation for Customer Satisfaction

- 2008-06-25

Large Enterprise Customer Respondents Give Qwest Highest Honors in Five of Six Factors for Data Services DENVER -- Qwest Communications International Inc. (NYSE: Q) today announced it was ranked highest in customer satisfaction among four major providers in a nationwide J.D. Power and Associates customer satisfaction study of large...

Tags: J.D. Power and Associates, Qwest Communications Inc.
Philadelphia International Gets Highest Customer Satisfaction Ranking

- 2008-05-20

Passengers give Airport highest marks among large airports in J.D. Power and Associates annual study PHILADELPHIA -- Philadelphia International Airport PHL ranks highest among large airports in North America in overall customer satisfaction in J.D. Power and Associates' 2008 North America Airport Satisfaction Study released on May 20th. PHL...

Tags: J.D. Power and Associates
NEW Earns Fourth Consecutive J.D. Power and Associates Certified Call Center Program Distinction

- 2008-04-24

STERLING, Va. -- N.E.W. Customer Service Companies, Inc. NEW, the leading provider of extended service plans, buyer protection services and product support, has been recognized for the fourth consecutive year by J.D. Power and Associates Certified Call Center ProgramSM for providing "An Outstanding Customer Service Experience." NEW operates Customer Contact...

Tags: J.D. Power and Associates
National Grid/Keyspan Units Lead in J.D. Power and Associates East Region Business Customer Satisfaction Study

- 2008-03-25

BROOKLYN, N.Y. -- National Grid's gas operations in New York City and Long Island, known as Keyspan at the time the study was conducted, ranked highest in the East U.S. region the 2008 J.D. Power and Associates Gas Utility Business Customer Satisfaction StudySM for the second consecutive year. Also...

Tags: J.D. Power and Associates

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Decision Makers

Name (plus bio)	Position
Stephen C. Goodall	President
David Sunker	CIO, Senior Partner & Executive Vice President
Nilo Ramos	CFO
Gary Dilts	Senior Vice President
Diane Nott-Kilfoil	Vice President, HR
Frank Forkin	Vice President and General Manager
Gary B. Tucker	Vice President and General Manager
Geoffrey D. Broderick	Vice President and General Manager
John C. Humphrey	Vice President and General Manager, Asia Pacific Operations
Peter Marlow	Vice President
Phil Giroux	Vice President
Richard Belanger	Vice President and General Manager
Stuart Greif	Vice President and General Manager, Business Development & Strategic Planning
James D. Power	Senior Vice President and General Manager
Steve Carroll	Senior Vice President and Executive General Manager
Kevin Keegan	Executive Director
Richard Cooper	Executive Director
Ernest H. Pomerantz	Senior Managing Director
J. D. Power	Founder
Harold E. Krivan	Senior Partner, Vice President
Namio Hasumi	Senior Partner
Robert Reilly	Senior Partner & Executive Vice President
Thomas W. Shaver	Senior Partner
Darren Slind	Senior Director
David Stefan	Senior Director
Jeremy Bowler	Senior Director
Kenneth Caruso	Senior Director
Kevin Lieb	Director
Lauran Hoders	Senior Director
Michael Greywitt	Director, Media Relations
Shaikat Sen	Director
Tom Healey	Partner & Media & Advertising Director
Tom Petro	Director
Christine Johnston-Peters	Senior Manager, Research
John Tews	Senior Manager, Media Relations
Rohan Lobo	Manager, Research
Brad Beverage	Controller
Monica Favorite	Coordinator, Media Relations

Organization	Position	Status
J.D. Power and Associates	President	Current

Organization	Position	Status
J.D. Power and Associates	CIO, Senior Partner & Executive Vice President	Current

Organization	Position	Status
J.D. Power and Associates	CFO	Current

Organization	Position	Status
J.D. Power and Associates	Senior Vice President	Current

Organization	Position	Status
J.D. Power and Associates	Vice President, HR	Current

Organization	Position	Status
J.D. Power and Associates	Vice President and General Manager	Current

Organization	Position	Status
J.D. Power and Associates	Vice President and General Manager	Current

Organization	Position	Status
J.D. Power and Associates	Vice President and General Manager	Current

Organization	Position	Status
J.D. Power and Associates	Vice President and General Manager, Asia Pacific Operations	Current

Organization	Position	Status
J.D. Power and Associates	Vice President	Current

Organization	Position	Status
J.D. Power and Associates	Vice President	Current

Organization	Position	Status
J.D. Power and Associates	Vice President and General Manager	Current

Organization	Position	Status
J.D. Power and Associates	Vice President and General Manager, Business Development & Strategic Planning	Current

Organization	Position	Status
J.D. Power and Associates	Senior Vice President and General Manager	Current

Organization	Position	Status
J.D. Power and Associates	Senior Vice President and Executive General Manager	Current

Organization	Position	Status
J.D. Power and Associates	Executive Director	Current

Organization	Position	Status
J.D. Power and Associates	Executive Director	Current

Organization	Position	Status
J.D. Power and Associates	Senior Managing Director	Current

Organization	Position	Status
J.D. Power and Associates	Founder	Current

Organization	Position	Status
J.D. Power and Associates	Senior Partner, Vice President	Current

Organization	Position	Status
J.D. Power and Associates	Senior Partner	Current

Organization	Position	Status
J.D. Power and Associates	Senior Partner & Executive Vice President	Current

Organization	Position	Status
J.D. Power and Associates	Senior Partner	Current

Organization	Position	Status
J.D. Power and Associates	Senior Director	Current

Organization	Position	Status
J.D. Power and Associates	Senior Director	Current

Organization	Position	Status
J.D. Power and Associates	Senior Director	Current

Organization	Position	Status
J.D. Power and Associates	Senior Director	Current

Organization	Position	Status
J.D. Power and Associates	Director	Current

Organization	Position	Status
J.D. Power and Associates	Senior Director	Current

Organization	Position	Status
J.D. Power and Associates	Director, Media Relations	Current

Organization	Position	Status
J.D. Power and Associates	Director	Current

Organization	Position	Status
J.D. Power and Associates	Partner & Media & Advertising Director	Current

Organization	Position	Status
J.D. Power and Associates	Director	Current

Organization	Position	Status
J.D. Power and Associates	Senior Manager, Research	Current

Organization	Position	Status
J.D. Power and Associates	Senior Manager, Media Relations	Current

Organization	Position	Status
J.D. Power and Associates	Manager, Research	Current

Organization	Position	Status
J.D. Power and Associates	Controller	Current

Organization	Position	Status
J.D. Power and Associates	Coordinator, Media Relations	Current

Executive News

J.D. Power and Associates to Release 2009 APEAL Study Results July 16

Stockwatch - 7/08/09 - View Story
Car-Sales Rebound Seen for June

The Wall Street Journal Interactive Edition - 7/01/09 - View Story
UPDATE 1-U.S. auto sales improve 'notably' in June-J.D.Power

Reuters - 6/25/09 - View Story
J.D. Power and Associates Reports: June New-Vehicle Retail Sales Demonstrate Marked...

Reuters - 6/25/09 - View Story