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- Multimedia Available: J.D. Power and Associates Reports: Verizon and Cincinnati Bell Rank Highest in Satisfying Long Distance Customers
- Business Editors
- Research articles 2002-07-18
- Multimedia Available: J.D. Power and Associates Reports: EarthLink Ranks Highest in Customer Satisfaction Among Dial-Up Internet Service Providers
- Business & High-Tech Editors
- Research articles 2002-08-20
- Multimedia Available: J.D. Power and Associates Reports: Cincinnati Bell Ranks Highest in Customer Satisfaction Among Residential Local Telephone Service Providers
- Business and High-Tech Writers
- Research articles 2002-08-01
- Multimedia Available: J.D. Power and Associates Reports: FedEx Sweeps Customer Satisfaction Awards for Small Package Delivery Service
- Business Editors
- Research articles 2002-12-10
- Multimedia Available: J.D. Power and Associates Reports: Overall Hotel Guest Satisfaction Increases Despite Post-9/11 Uncertainty and Difficult Economic Times
- Business Editors & Travel Writers
- Research articles 2002-08-29
Additional Resources
- Multimedia Available: J.D. Power and Associates Reports: Consumers Are More Satisfied with Their Electric Utility, Despite Energy Industry Woes
- Business/Energy Editors ADVISORY...for Wednesday (July 31) NOTE TO EDITORS: Multimedia Assets Available With This Story Include Graphics, Logos, Text News Releases --BUSINESS WIRE Despite the energy industry's continuing struggle with controversy, satisfaction levels of electric utilities by residential customers have actually increased, according to the...
- Research articles 2002-07-31
- Multimedia Available: J.D. Power and Associates Reports: Attractive Financing Options Contribute to Increased Sales Satisfaction And a Drop in Vehicle Leasing
- Business Editors ADVISORY...for Thursday (Aug. 15) NOTE TO EDITORS: Multimedia Assets Available With This Story Include Graphics, Logos, Text News Releases --BUSINESS WIRE Low interest rates and manufacturer-sponsored financing incentives have fueled a jump in the number of consumers who finance their vehicle and raised...
- Research articles 2002-08-15
- Multimedia Available: J.D. Power and Associates Reports: Satellite TV Grows in Consumer Popularity, Cable Service Sees Slight Decline
- Business Editors & Telecommunications Writers ADVISORY...for Thursday (Sept. 5) NOTE TO EDITORS: Multimedia Assets Available With This Story Include Graphics, Logos, Text News Releases --BUSINESS WIRE A trend continues this year of growing consumer popularity for residential satellite TV service versus cable TV service, according...
- Research articles 2002-09-05
- Multimedia Available: J.D. Power and Associates Reports: Amica Mutual Ranks Highest in Auto Insurance Customer Satisfaction For the Third Straight Year
- Business Editors ADVISORY...for Thursday (Sept. 19) NOTE TO EDITORS: Multimedia Assets Available With This Story Include Graphics, Logos, Text News Releases --BUSINESS WIRE For the third consecutive year, Amica Mutual ranks highest in overall auto insurance customer satisfaction, according to the J.D. Power and Associates...
- Research articles 2002-09-19
- Multimedia Available: J.D. Power and Associates Reports: Wireless Phone Penetration Among U.S. Households Slows Down as Fewer First-Time Subscribers Enter the Marketplace
- Business Editors ADVISORY...for Wednesday (Sept. 25) NOTE TO EDITORS: Multimedia Assets Available With This Story Include Logos, Text News Releases --BUSINESS WIRE Despite the fact that the average price of a wireless phone call continues to drop, there are fewer first-time consumers subscribing to wireless...
- Research articles 2002-09-25
- Multimedia Available: J.D. Power and Associates Reports: Increased Airport Security Has Made Passengers More Sensitive to 'People Skills,' Availability of Food and Retail Services
- Business Editors/Travel Writers ADVISORY...for Wednesday (Oct. 9) NOTE TO EDITORS: Multimedia Assets Available With This Story Include Graphics, Logos, Text News Releases --BUSINESS WIRE Increased security procedures at international airports have sensitized passengers to the "people skills" of airport personnel and to the availability of...
- Research articles 2002-10-09
- Multimedia Avaiable: J.D. Power and Associates Reports: Pulte Homes Tops Customer Satisfaction Rankings in Seven U.S. Home-Building Markets
- Business and Consumers Editors ADVISORY...for Tuesday (Sept. 17) NOTE TO EDITORS: Multimedia Assets Available With This Story Include Graphics, Logos, Text News Releases --BUSINESS WIRE Pulte Homes, including its Del Webb brand, ranks highest in customer satisfaction in seven of the 16 largest home-building markets...
- Research articles 2002-09-17
- Multimedia Available: J.D. Power and Associates Reports: Residential Gas Utility Customers Willing to Pay More for Improvement in Service
- Business/Consumer Editors ADVISORY...for Wednesday (Oct. 23) NOTE TO EDITORS: Multimedia Assets Available With This Story Include Graphics, Logos, Text News Releases --BUSINESS WIRE While residential customers are generally very satisfied with their local natural gas utility, 45 percent identify an area for potential improvement and...
- Research articles 2002-10-23
- Multimedia Available: J.D. Power and Associates Reports: Owners of Wireless Mobile Phones Keep Handsets Longer Before Upgrading Despite More Affordable Pricing
- Business Editors & High-Tech Writers ADVISORY...for Thursday (Oct. 24) NOTE TO EDITORS: Multimedia Assets Available With This Story Include Graphics, Logos, Text News Releases --BUSINESS WIRE Despite the continuing decline in the average price of a wireless mobile phone, wireless subscribers are waiting longer to...
- Research articles 2002-10-24
- Multimedia Available: J.D. Power and Associates Reports: Customer Service and Attention to Detail Drive Home Mortgage Customer Satisfaction
- Business Editors & Real Estate Writers ADVISORY...for Tuesday (Nov. 26) NOTE TO EDITORS: Multimedia Assets Available With This Story Include Graphics, Logos, Text News Releases --BUSINESS WIRE Only one out of 10 consumers indicate loyalty to their current primary home mortgage service provider, according to...
- Research articles 2002-11-26
- Multimedia Available: J.D. Power and Associates Reports: Consumers Are Most Interested in Safety-Related Automotive Technologies
- Business Editors and Automotive Writers ADVISORY...for Thursday (Nov. 12) NOTE TO EDITORS: Multimedia Assets Available With This Story Include Logos, Photos, Text News Releases --BUSINESS WIRE Consumers show considerably more interest in new safety-related features than in entertainment, comfort or convenience features, according to the...
- Research articles 2002-12-12
- Multimedia Available: J.D. Power and Associates Reports: Economic Woes Contribute to a Decline in Satisfaction with Electric Utilities Among Midsize Business Customers
- Business Editors ADVISORY...for Wednesday (March 19) NOTE TO EDITORS: Multimedia Assets Available With This Story Include Logos, Photos, Text News Releases --BUSINESS WIRE Rising electric bills, coupled with the slumping economy, are taking a toll on the satisfaction levels of business customers with their electric...
- Research articles 2003-03-19
- J.D. Power and Associates Reports: Owners of Wireless Mobile Phones Keep Handsets Longer Before Upgrading Despite More Affordable Pricing
- Business Editors & High-Tech Writers NOTE TO MEDIA: Multimedia assets available WESTLAKE VILLAGE, Calif.--BUSINESS WIRE--Oct. 24, 2002 Sanyo Ranks Highest in Overall Wireless Mobile Phone Satisfaction Despite the continuing decline in the average price of a wireless mobile phone, wireless subscribers are waiting longer to...
- Research articles 2002-10-24
- J.D. Power and Associates Reports: Manufacturer Web Sites Are Increasingly Successful in Inspiring Test Drives; Jeep.com is the Highest-Ranked Web Site
- Business Editors & Automotive Writers NOTE TO MEDIA: Multimedia assets available A chart is available at URL: http://www.newstream.com/us/public_story.html?8002 WESTLAKE VILLAGE, Calif.--BUSINESS WIRE--Dec. 10, 2002 Overall site usefulness continues to increase for visitors to automotive manufacturer Web sites, and these visits are increasing consumer likelihood...
- Research articles 2002-12-10
- J.D. Power and Associates Reports: Consumers Are Most Interested in Safety-Related Automotive Technologies
- Business Editors/Automotive Writers NOTE TO MEDIA: Multimedia assets available A chart is available at URL: http://www.newstream.com/uk/public_story.html?8022 WESTLAKE VILLAGE, Calif.--BUSINESS WIRE--Dec. 12, 2002 Consumers Not Ready for Space-Age Technology, Such as "Drive-By-Wire" Consumers show considerably more interest in new safety-related features than in...
- Research articles 2002-12-12
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