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- Cox Communications Receives J.D. Power and Associates' Highest Honor in Residential Telephone Customer Satisfaction in Three Regions
- ATLANTA -- Cox Communications Inc. announced today that it received highest honors in J.D. Power and Associates' 2007 Residential Regional Telephone Customer Satisfaction StudySM in the Northeast, Southwest and Western Regions.a This marks the fifth consecutive year that Cox's residential telephone service has ranked highest in overall customer satisfaction in...
- Research articles 2007-07-11
- Cox Communications Receives J.D. Power and Associates' Highest Honor in Telephone Customer Satisfaction in the Northeast, Southwest and Western Regions
- ATLANTA -- Cox Communications Inc., the largest cable telephony provider in the nation, announced today that it received highest honors in J.D. Power and Associates' 2006 Residential All-Distance Telephone Customer Satisfaction StudySM in the Northeast, Southwest and Western Regions. This marks the fourth consecutive year that Cox's residential telephone service...
- Research articles 2006-07-13
- J.D. Power and Associates Reports: Operation and Physical Design Have Become More Critical Areas in Driving Overall Customer Satisfaction with Wireless Mobile Phones; LG and SANYO Rank Highest in a Tie in Wireless Mobile Phone Customer Satisfaction
- WESTLAKE VILLAGE, Calif. -- As cell phones increasingly offer enhanced features such as Web-based text messaging and e-mail, as well as the ability to take still and video pictures, the operation and physical design of phones has become more important to wireless customers, according to the J.D. Power and Associates...
- Research articles 2005-10-26
- J.D. Power and Associates Reports: Cincinnati Bell Ranks No. 1 in Customer Satisfaction in Nationwide Residential Local Telephone Service Providers Study
- Business Editors
- Research articles 2001-08-01
- J.D. Power and Associates Reports: Cincinnati Bell Ranks Highest in Customer Satisfaction Among Residential Local Telephone Service Providers for Second Consecutive Year
- Business Editors
- Research articles 2002-08-01
- Multimedia Available: J.D. Power and Associates Reports: Cincinnati Bell Ranks Highest in Customer Satisfaction Among Residential Local Telephone Service Providers
- Business and High-Tech Writers
- Research articles 2002-08-01
- SNET Matches BellSouth as the Highest Performer in the 1999 J.D. Power and Associates Residential Local Telephone Service Satisfaction Study
- AGOURA HILLS, Calif.--BUSINESS WIRE--Aug. 4, 1999--
- Research articles 1999-08-04
- SNET Matches BellSouth as the Highest Performer in the 1999 J.D. Power and Associates Residential Local Telephone Service Satisfaction Study
- AGOURA HILLS, Calif.--BUSINESS WIRE--Aug. 4, 1999--
- Research articles 1999-08-05
- Love the Phone, Hate the Phone Store
- Americans love their wireless gadgets but say the process of buying a phone and service plan is bad and getting worse, J.D. Power finds in its 2008 Wireless Retail Sales Satisfaction Study. MediaPost's Marketing Daily reports that wireless retail customer satisfaction at carrier-owned stores has dropped every...
- Blog posts 2008-05-13
- Sprint Recognizes SANYO For Receiving the Highest Ranking for Customer Satisfaction in the J.D. Power and Associates 2006 U.S. Wireless Mobile Phone Evaluation Study
- OVERLAND PARK, Kan. -- Sprint (NYSE:S) congratulates SANYO for receiving the highest overall score in the J.D. Power and Associates 2006 U.S. Wireless Mobile Phone Evaluation StudySM- Volume 1*. SANYO has now received the highest in customer satisfaction with wireless mobile phones, three times in a row, tied in 2005,...
- Research articles 2006-05-25
Additional Resources
- J.D. Power: Apple highest in smartphone satisfaction, LG highest in feature phone satisfaction
- J.D. Power and Associates, a global marketing information firm that claims to conduct independent and unbiased surveys of customer satisfaction, released results from its most recent studies. Both the 2009 Wireless Phone Satisfaction Study - Volume 2 and the 2009 Wireless Business Smartphone Satisfaction Study measure customer satisfaction with both...
- News items 2009-10-08
- J.D. Power and Associates Reports: Owners of Wireless Mobile Phones Keep Handsets Longer Before Upgrading Despite More Affordable Pricing
- Business Editors & High-Tech Writers NOTE TO MEDIA: Multimedia assets available WESTLAKE VILLAGE, Calif.--BUSINESS WIRE--Oct. 24, 2002 Sanyo Ranks Highest in Overall Wireless Mobile Phone Satisfaction Despite the continuing decline in the average price of a wireless mobile phone, wireless subscribers are waiting longer to...
- Research articles 2002-10-24
- J.D. Power and Associates Reports: Satisfaction with Wireless Mobile Phones Increases Significantly as Customer Ratings Improve in Features and Design
- WESTLAKE VILLAGE, Calif. -- SANYO Ranks Highest in Overall Wireless Mobile Phone Satisfaction Overall satisfaction among wireless mobile phone owners has increased 5 percent over 2003 -- the first time a significant increase has been achieved on a year-to-year basis since the report's inception three years ago -- according...
- Research articles 2004-10-28
- J.D. Power and Associates. (Packets).(Brief Article)
- * More than half-56 percent-of U.S. households in top market areas subscribe to wireless phone services, according to an annual survey by J.D. Power and Associates. That figure is more than double the penetration rate in 1995. One year ago, the figure was 52 percent. The ...
- Research articles 2002-09-30
- Multimedia Available: J.D. Power and Associates Reports: Wireless Phone Penetration Among U.S. Households Slows Down as Fewer First-Time Subscribers Enter the Marketplace
- Business Editors ADVISORY...for Wednesday (Sept. 25) NOTE TO EDITORS: Multimedia Assets Available With This Story Include Logos, Text News Releases --BUSINESS WIRE Despite the fact that the average price of a wireless phone call continues to drop, there are fewer first-time consumers subscribing to wireless...
- Research articles 2002-09-25
- Multimedia Available: J.D. Power and Associates Reports: Owners of Wireless Mobile Phones Keep Handsets Longer Before Upgrading Despite More Affordable Pricing
- Business Editors & High-Tech Writers ADVISORY...for Thursday (Oct. 24) NOTE TO EDITORS: Multimedia Assets Available With This Story Include Graphics, Logos, Text News Releases --BUSINESS WIRE Despite the continuing decline in the average price of a wireless mobile phone, wireless subscribers are waiting longer to...
- Research articles 2002-10-24
- J.D. Power and Associates Reports: Live-Person Interaction is Key to Receiving Positive Wireless Customer Care Experience; T-Mobile Ranks Highest in Wireless Customer Care Performance for Second Consecutive Year
- WESTLAKE VILLAGE, Calif. -- Customer service issues that are handled by a service representative, either over the phone or at a retail store, generate significantly higher customer care ratings than non-human, computer-generated interaction, according to the J.D. Power and Associates 2005 Wireless Customer Care Performance StudySM released today.
- Research articles 2005-06-08
- J.D. Power and Associates.(Brief Article)(Statistical Data Included)
- * A study by J.D. Power and Associates shows that as the price of wireless service continues to drop, more consumers than ever are subscribing. Currently 52 percent of households in the 25 largest U.S. markets use wireless phone service. At the same time, the reported ...
- Research articles 2001-10-01
- Dialing A Distraction.(J.D. Power and Associates releases its 2001 Automotive Emerging Technologies Study)(Industry Trend or Event)(Brief Article)
- Previous studies may have concluded that driving while talking isn't a major distraction, but J.D. Power and Associates found otherwise. Its 2001 Automotive Emerging Technologies Study, which polled nearly 13,000 consumers who purchased or leased a new car, found that 64 percent consider dialing a phone...
- Research articles 2001-08-13
- J.D. Power and Associates Reports: Satisfaction High among Consumers Using the Internet to Communicate With Their Auto Insurance Provider
- WESTLAKE VILLAGE, Calif. -- Amica Mutual Ranks Highest in Customer Satisfaction for Fifth Consecutive Year A small but growing group of customers are turning to the Internet rather than phone calls or office visits to communicate with their auto insurance provider, according to the J.D. Power and Associates 2004...
- Research articles 2004-08-19
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