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- Fairmont Scores a Knockout in Service Excellence; Ranks 3rd in J.D. Power and BusinessWeek's Customer Service Champs survey.
- TORONTO, ONTARIO, Feb 27, 2008 Marketwire via COMTEX -- Fairmont Hotels & Resorts scores big with guests when it comes to service excellence, according to BusinessWeek magazine and J.D. Power & Associates. In the "Customer Service Cham TORONTO, ONTARIO, Feb 27, 2008 Marketwire via COMTEX --...
- Research articles 2008-02-27
- JetBlue and Continental rank top for customer satisfaction in survey by J.D. Power and Associates
- AIRLINE INDUSTRY INFORMATION-C1997-2007 M2 COMMUNICATIONS LTD
- Research articles 2007-06-20
- J.D. Power: Virgin Mobile USA tops in prepaid survey.(News)
- Byline: Kelly Hill Byline: Kelly Hill
- Research articles 2006-08-28
- Verizon, Sprint, T-Mobile shine brightest in call-quality survey.
- Byline: DAN MEYER J.D. Power and Associates' 2004 Wireless Call Quality Performance Study provided most carriers with something to brag about, as four of the six nationwide operators posted high scores for at least one of the six regions the ...
- Research articles 2004-08-23
- Verizon Wireless tops J.D. Power survey of business customers.(News)
- Byline: KELLY HILL Byline: KELLY HILL
- Research articles 2006-05-22
- T-Mobile USA tops J.D. Power customer care survey.(News)
- Byline: KELLY HILL Byline: KELLY HILL
- Research articles 2006-01-30
- Honda, Toyota Drop in Quality on J.D. Power and Associates Survey.
- By Jamie Butters, Detroit Free Press Knight Ridder/Tribune Business News By Jamie Butters, Detroit Free Press Knight Ridder/Tribune Business News
- Research articles 2003-05-07
- Toyota, Lexus Top J.D. Power Quality Survey.
- By Matt Nauman, San Jose Mercury News, Calif. Knight Ridder/Tribune Business News By Matt Nauman, San Jose Mercury News, Calif. Knight Ridder/Tribune Business News
- Research articles 2002-05-31
- Lexus Models Help Toyota Top J.D. Power Initial Quality Survey.
- By Brent Hopkins, Daily News, Los Angeles Knight Ridder/Tribune Business News By Brent Hopkins, Daily News, Los Angeles Knight Ridder/Tribune Business News
- Research articles 2003-05-07
- New J.D. Power survey ranks Toyota cars as most dependable.
- By Evan Pondel, Daily News, Los Angeles Knight Ridder/Tribune Business News By Evan Pondel, Daily News, Los Angeles Knight Ridder/Tribune Business News
- Research articles 2004-06-30
- Road Runner No. 1 in Satisfaction Survey.(Internet service providers)(Brief Article)
- Data-over-cable provider Road Runner last week outranked Excite@Home Corp. and several digital subscriber line companies in the J.D. Power and Associates customer-satisfaction survey of high-speed Internet service providers. No. 1 Road Runner Data-over-cable provider Road Runner last week...
- Research articles 2001-08-27
- J.D. Power Survey Names Continental Airlines Tops for Long, Short Trips.(Knight Ridder/Tribune Business News)
- May 10--Continental Airlines came up a double winner yesterday, snagging top honors as the best carrier in the country in an independent study of passengers. May 10--Continental Airlines came up a double winner yesterday, snagging top honors as the best carrier in the country...
- Research articles 2000-05-09
- Charter disputes survey.(Charter Communications on J.D. Power and Associates Cable/Satellite TV Customer Satisfaction Study)(Brief Article)(Statistical Data Included)
- Charter Communications is far from satisfied with this year's J.D. Power and Associates Cable/Satellite TV Customer Satisfaction Study. After ranking sixth out of 15 participants and scoring 100--right at the industry average--in the 1998 stu Charter Communications is...
- Research articles 1999-09-13
- J.D. Power Initial Quality: Who Cares? Maybe You Should
- The results are in, for the annual J.D. Power and Associates Initial Quality Study. Porsche was the No. 1 brand for the third year in a row, with only 87 reported problems per 100 vehicles, followed by No. 2 Infiniti, No. 3 Lexus, and tied at No....
- Blog posts 2008-06-06
- J.D. Power Banking Survey Shows Drop in Customer Satisfaction
- Although American Airlines has been aptly criticized for introducing a ludicrous baggage-check fee, at least the company was upfront about it. Banks have been levying dubiously disclosed "stealth fees" against customers for years for unintentional overdrafts and cash advances, and the latest survey of customer banking satisfaction from J.D. Power...
- Blog posts 2008-05-28
Additional Resources
- Cable Improved J.D. Power TV Scores -- But the Competition Did, Too
- If you only glanced at the headline from the 2009 J.D. Power and Associates TV service satisfaction survey (see Satellite, Telcos Beat Cable On TV Satisfaction: J.D. Power) you may have missed a key point: Cable customers are happier than they were a year ago. In fact, cable operators made...
- News items 2009-10-09
- Florida Power Corp. Disputes J.D. Power Customer-Satisfaction Survey.
- Knight Ridder/Tribune Business News Jul. 30 -- The first independent consumer survey of electric utilities by market researcher J.D. Power and Associates found that some of Florida's largest power companies have much room to improve. Florida Power Corp. in St. Petersburg, which...
- Research articles 1999-07-30
- Humana Receives Highest Ranking by J.D. Power and Associates in Medicare Part D Member Satisfaction in Florida; Humana's Medicare Part D prescription drug plan cited as highest ranked among competitors in Florida Region
- LOUISVILLE, Ky. -- Humana Inc. (NYSE: HUM) announced today that its Medicare Part D prescription drug plans PDP in the Florida region have been ranked highest in overall member satisfaction by J.D. Power and Associates. The ranking was announced today by J.D. Power and Associates officials at The National Press...
- Research articles 2006-09-19
- Despite GMAC's gifts, survey scores are stable; Ban on awards became `moot point,' says J.D. Power exec.(General Motors Acceptance Corp., J.D. Power and Associates)(Brief Article)
- When General Motors Acceptance Corp. offered gifts to dealers who filled out a J.D. Power and Associates survey in April, Power feared the gifts would raise GMAC's score. As a result, spokesman John Tews said Power had decided to make GMAC ineligible for awards...
- Research articles 2002-09-02
- Delta ranks among the top network carriers in J.D. Power and Associates Customer Satisfaction Survey; Airline gets high marks for in-flight service and flight crew.
- M2 PRESSWIRE-19 June 2007-DELTA AIR LINES: Delta ranks among the top network carriers in J.D. Power and Associates Customer Satisfaction Survey; Airline gets high marks for in-flight service and flight crewC1994-2007 M2 COMMUNICATIONS LTD RDATE:19062007 ATLANTA - Continuing a trend of...
- Research articles 2007-06-19
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