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	<title><![CDATA[j.d. power associates and survey Resources | BNET]]></title>
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	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to j.d. power associates and survey]]></description>
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		<title><![CDATA[J.D. Power Initial Quality: Who Cares? Maybe You Should]]></title>
		<link><![CDATA[http://industry.bnet.com/auto/100072/jd-power-initial-quality-who-cares-maybe-you-should/]]></link>
		<description><![CDATA[The results are in, for the annual J.D. Power and Associates Initial Quality Study.    Porsche was the No. 1 brand for the third year in a row, with only 87 reported problems per 100 vehicles, followed by No. 2 Infiniti, No. 3 Lexus, and tied at No....]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 06 Jun 2008 15:47:48 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/automobile+company.html"><![CDATA[Automobile Company]]></category>
		<category domain="http://resources.bnet.com/topic/survey.html"><![CDATA[Survey]]></category>
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		<category domain="http://resources.bnet.com/topic/jim+henry.html"><![CDATA[Jim Henry]]></category>
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		<title><![CDATA[J.D. Power Banking Survey Shows Drop in Customer Satisfaction]]></title>
		<link><![CDATA[http://industry.bnet.com/financial-services/100039/jd-power-banking-survey-shows-drop-in-customer-satisfaction/]]></link>
		<description><![CDATA[Although American Airlines has been aptly criticized for introducing a ludicrous baggage-check fee, at least the company was upfront about it. Banks have been levying dubiously disclosed "stealth fees" against customers for years for unintentional overdrafts and cash advances, and the latest survey of customer banking satisfaction from J.D. Power...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 28 May 2008 18:06:55 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/bank.html"><![CDATA[Bank]]></category>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/fee.html"><![CDATA[Fee]]></category>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[Customer Satisfaction]]></category>
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		<category domain="http://resources.bnet.com/topic/financial+services.html"><![CDATA[Financial Services]]></category>
		<category domain="http://resources.bnet.com/topic/banking.html"><![CDATA[Banking]]></category>
		<category domain="http://resources.bnet.com/topic/product+marketing.html"><![CDATA[Product Marketing]]></category>
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		<category domain="http://resources.bnet.com/topic/carlos+bergfeld.html"><![CDATA[Carlos Bergfeld]]></category>
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		<title><![CDATA[Fairmont Scores a Knockout in Service Excellence; Ranks 3rd in J.D. Power and BusinessWeek's Customer Service Champs survey.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5559/is_200802/ai_n25276928]]></link>
		<description><![CDATA[TORONTO, ONTARIO, Feb 27, 2008 Marketwire via COMTEX -- Fairmont  Hotels & Resorts scores big with guests when it comes to service  excellence, according to BusinessWeek magazine and J.D. Power &  Associates. In the "Customer Service Cham  TORONTO, ONTARIO, Feb 27, 2008 Marketwire via COMTEX --...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 27 Feb 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/businessweek.html"><![CDATA[BusinessWeek]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[customer service]]></category>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/survey.html"><![CDATA[survey]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[JetBlue and Continental rank top for customer satisfaction in survey by J.D. Power and Associates]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0CWU/is_2007_June_20/ai_n27281023]]></link>
		<description><![CDATA[AIRLINE INDUSTRY INFORMATION-C1997-2007 M2 COMMUNICATIONS LTD]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 20 Jun 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[customer satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/jetblue+airways+corp..html"><![CDATA[JetBlue Airways Corp.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">JBLU</category>
		<category domain="tickers">JBLU</category>
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		<title><![CDATA[J.D. Power: Virgin Mobile USA tops in prepaid survey.(News)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4962/is_200608/ai_n18144974]]></link>
		<description><![CDATA[Byline: Kelly Hill      Byline: Kelly Hill  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 28 Aug 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/survey.html"><![CDATA[survey]]></category>
		<category domain="http://resources.bnet.com/topic/virgin+mobile.html"><![CDATA[Virgin Mobile]]></category>
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	<item>
		<title><![CDATA[Verizon Wireless tops J.D. Power survey of business customers.(News)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4962/is_200605/ai_n18145970]]></link>
		<description><![CDATA[Byline: KELLY HILL      Byline: KELLY HILL  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 22 May 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">VZ</category>
		<category domain="tickers">VZ</category>
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	<item>
		<title><![CDATA[T-Mobile USA tops J.D. Power customer care survey.(News)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4962/is_200601/ai_n18146675]]></link>
		<description><![CDATA[Byline: KELLY HILL      Byline: KELLY HILL  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 30 Jan 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
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	<item>
		<title><![CDATA[Verizon, Sprint, T-Mobile shine brightest in call-quality survey.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4962/is_200408/ai_n18147989]]></link>
		<description><![CDATA[Byline: DAN MEYER       J.D. Power and Associates' 2004 Wireless Call Quality  Performance Study provided most carriers with something to brag about,  as four of the six nationwide operators posted high scores for at least  one of the six regions the ...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 23 Aug 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/carrier.html"><![CDATA[carrier]]></category>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
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		<category domain="http://resources.bnet.com/topic/t-mobile.html"><![CDATA[T-Mobile]]></category>
		<category domain="http://resources.bnet.com/topic/verizon+communications+inc..html"><![CDATA[Verizon Communications Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/verizon+wireless.html"><![CDATA[Verizon Wireless]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">VZ</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">VZ</category>
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	<item>
		<title><![CDATA[New J.D. Power survey ranks Toyota cars as most dependable.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5553/is_200406/ai_n22195802]]></link>
		<description><![CDATA[By Evan Pondel, Daily News, Los Angeles Knight Ridder/Tribune  Business News    By Evan Pondel, Daily News, Los Angeles Knight Ridder/Tribune  Business News  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 30 Jun 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/survey.html"><![CDATA[survey]]></category>
		<category domain="http://resources.bnet.com/topic/toyota+motor+corp..html"><![CDATA[Toyota Motor Corp.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">TM</category>
		<category domain="tickers">TM</category>
	</item>
	<item>
		<title><![CDATA[Honda, Toyota Drop in Quality on J.D. Power and Associates Survey.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5553/is_200305/ai_n22106384]]></link>
		<description><![CDATA[By Jamie Butters, Detroit Free Press Knight Ridder/Tribune Business  News    By Jamie Butters, Detroit Free Press Knight Ridder/Tribune Business  News  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 07 May 2003 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/honda+motor+co..html"><![CDATA[Honda Motor Co.]]></category>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/survey.html"><![CDATA[survey]]></category>
		<category domain="http://resources.bnet.com/topic/toyota+motor+corp..html"><![CDATA[Toyota Motor Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HMC</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">TM</category>
		<category domain="tickers">HMC,TM</category>
	</item>
	<item>
		<title><![CDATA[Lexus Models Help Toyota Top J.D. Power Initial Quality Survey.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5553/is_200305/ai_n22111600]]></link>
		<description><![CDATA[By Brent Hopkins, Daily News, Los Angeles Knight Ridder/Tribune  Business News    By Brent Hopkins, Daily News, Los Angeles Knight Ridder/Tribune  Business News  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 07 May 2003 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/survey.html"><![CDATA[survey]]></category>
		<category domain="http://resources.bnet.com/topic/toyota+motor+corp..html"><![CDATA[Toyota Motor Corp.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">TM</category>
		<category domain="tickers">TM</category>
	</item>
	<item>
		<title><![CDATA[Toyota, Lexus Top J.D. Power Quality Survey.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5553/is_200205/ai_n21627270]]></link>
		<description><![CDATA[By Matt Nauman, San Jose Mercury News, Calif. Knight Ridder/Tribune  Business News    By Matt Nauman, San Jose Mercury News, Calif. Knight Ridder/Tribune  Business News  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 31 May 2002 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/survey.html"><![CDATA[survey]]></category>
		<category domain="http://resources.bnet.com/topic/toyota+motor+corp..html"><![CDATA[Toyota Motor Corp.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">TM</category>
		<category domain="tickers">TM</category>
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	<item>
		<title><![CDATA[Road Runner No. 1 in Satisfaction Survey.(Internet service providers)(Brief Article)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4895/is_200108/ai_n17992976]]></link>
		<description><![CDATA[Data-over-cable provider Road Runner last week outranked  Excite@Home Corp. and several digital subscriber line companies in the  J.D. Power and Associates customer-satisfaction survey of high-speed  Internet service providers.       No. 1 Road Runner    Data-over-cable provider Road Runner last week...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 27 Aug 2001 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://resources.bnet.com/topic/internet+service.html"><![CDATA[Internet service]]></category>
		<category domain="http://resources.bnet.com/topic/internet+service+provider.html"><![CDATA[Internet Service Provider]]></category>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/survey.html"><![CDATA[survey]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[J.D. Power Survey Names Continental Airlines Tops for Long, Short Trips.(Knight Ridder/Tribune Business News)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5553/is_200005/ai_n22464675]]></link>
		<description><![CDATA[May 10--Continental Airlines came up a double winner yesterday,  snagging top honors as the best carrier in the country in an independent  study of passengers.    May 10--Continental Airlines came up a double winner yesterday,  snagging top honors as the best carrier in the country...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 09 May 2000 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/continental+airlines+inc..html"><![CDATA[Continental Airlines Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/survey.html"><![CDATA[survey]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">CAL</category>
		<category domain="tickers">CAL</category>
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		<title><![CDATA[Charter disputes survey.(Charter Communications on J.D. Power and Associates Cable/Satellite TV Customer Satisfaction Study)(Brief Article)(Statistical Data Included)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5053/is_199909/ai_n18377963]]></link>
		<description><![CDATA[Charter Communications is far from satisfied with this year's  J.D. Power and Associates Cable/Satellite TV Customer Satisfaction  Study.       After ranking sixth out of 15 participants and scoring 100--right  at the industry average--in the 1998 stu    Charter Communications is...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 13 Sep 1999 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/cable.html"><![CDATA[cable]]></category>
		<category domain="http://resources.bnet.com/topic/charter+communications+inc..html"><![CDATA[Charter Communications Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[customer satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
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		<category domain="http://resources.bnet.com/topic/tv.html"><![CDATA[TV]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">CHTR</category>
		<category domain="tickers">CHTR</category>
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