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- J.D. Power and Associates Reports: Live-Person Interaction is Key to Receiving Positive Wireless Customer Care Experience; T-Mobile Ranks Highest in Wireless Customer Care Performance for Second Consecutive Year
- WESTLAKE VILLAGE, Calif. -- Customer service issues that are handled by a service representative, either over the phone or at a retail store, generate significantly higher customer care ratings than non-human, computer-generated interaction, according to the J.D. Power and Associates 2005 Wireless Customer Care Performance StudySM released today.
- Research articles 2005-06-08
- J.D. Power and Associates Reports: T-Mobile Ranks Highest in Wireless Retail Sales Satisfaction Performance
- WESTLAKE VILLAGE, Calif. -- Sales Staff and Price/Promotions Are the Most Critical Areas in a Successful Wireless Retail Sales Transaction
- Research articles 2004-10-06
- J.D. Power and Associates Reports: T-Mobile Ranks Highest in Customer Care Performance Among the Largest Wireless Carriers
- WESTLAKE VILLAGE, Calif. -- Wireless Customer Care Performance Drops Significantly From 2003
- Research articles 2004-07-08
- T-Mobile USA Continues to Earn Highest Ranking in Wireless Customer Care by J.D. Power and Associates
- For the Fifth Consecutive Reporting Period, Customers Confirm T-Mobile as the Leader in Customer Care
- Research articles 2007-01-25
- Wireless spending on the rise, as are customer expectations.(News)
- Customer spending on wireless services continues to increase, according to the latest survey by J.D. Power and Associates-and consumers' expectations of their wireless carriers will continue to rise along with their spending. The firm's lates Customer spending on...
- Research articles 2006-10-09
- J.D. Power: The 30-second window critical to carrier retail success; T-Mobile USA tops rivals.(News)
- Byline: KELLY HILL Byline: KELLY HILL
- Research articles 2007-05-14
- T-Mobile USA again tops J.D. Power rankings.(News)
- Byline: KELLY HILL Byline: KELLY HILL
- Research articles 2007-04-23
- J.D. Power: T-Mobile USA top CRM carrier.(Upfront)
- Byline: KELLY HILL Byline: KELLY HILL
- Research articles 2007-01-29
- T-Mobile USA Once Again Receives Highest Ranking in Wireless Customer Care by J.D. Power and Associates; For the Third Consecutive Reporting Period, Customers Confirm T-Mobile as the Leader in Customer Care
- BELLEVUE, Wash. -- Once is nice. Twice is a trend. But three times is more than a charm; it's a firmly established reality.
- Research articles 2006-01-25
- Verizon, Sprint, T-Mobile shine brightest in call-quality survey.
- Byline: DAN MEYER J.D. Power and Associates' 2004 Wireless Call Quality Performance Study provided most carriers with something to brag about, as four of the six nationwide operators posted high scores for at least one of the six regions the ...
- Research articles 2004-08-23
- T-Mobile USA tops J.D. Power customer care survey.(News)
- Byline: KELLY HILL Byline: KELLY HILL
- Research articles 2006-01-30
- Operators make call-quality gains in J.D. Power study; Verizon Wireless, T-Mobile USA on top in most regions of country.(News)
- Byline: DAN MEYER Byline: DAN MEYER
- Research articles 2005-08-08
- T-Mobile USA Repeats as Highest Ranking in Wireless Customer Care by J.D. Power and Associates
- BELLEVUE, Wash. -- For the Second Straight Year, T-Mobile Customers Say They Get MoreR Service
- Research articles 2005-06-08
- T-Mobile Receives Highest Marks for Wireless Call Quality, According to J.D. Power and Associates Study; In Regions Covering 28 of the 48 Contiguous States, T-Mobile USA Receives Highest Rankings for Call Quality
- BELLEVUE, Wash. -- T-Mobile USA, Inc. executed in 2005 the largest network build-out in its history, reflecting the company's continued focus and commitment to improving network coverage and quality. Now, there are significant signs that T-Mobile customers are reaping the benefits of an even stronger T-Mobile wireless network.
- Research articles 2006-03-16
Additional Resources
- J.D. Power Initial Quality: Who Cares? Maybe You Should
- The results are in, for the annual J.D. Power and Associates Initial Quality Study. Porsche was the No. 1 brand for the third year in a row, with only 87 reported problems per 100 vehicles, followed by No. 2 Infiniti, No. 3 Lexus, and tied at No....
- Blog posts 2008-06-06
- Despite GMAC's gifts, survey scores are stable; Ban on awards became `moot point,' says J.D. Power exec.(General Motors Acceptance Corp., J.D. Power and Associates)(Brief Article)
- When General Motors Acceptance Corp. offered gifts to dealers who filled out a J.D. Power and Associates survey in April, Power feared the gifts would raise GMAC's score. As a result, spokesman John Tews said Power had decided to make GMAC ineligible for awards...
- Research articles 2002-09-02
- Cable Improved J.D. Power TV Scores -- But the Competition Did, Too
- If you only glanced at the headline from the 2009 J.D. Power and Associates TV service satisfaction survey (see Satellite, Telcos Beat Cable On TV Satisfaction: J.D. Power) you may have missed a key point: Cable customers are happier than they were a year ago. In fact, cable operators made...
- News items 2009-10-09
- But, really, my other car is a Corvette.(J.D. Power and Associates' assessment for brand choice by Automobile dealers)(Brief Article)
- Byline: Diana T. Kurylko J.D. Power and Associates' executives gave dealers their assessment of every major franchise in America - and how each brand's products rate - during J.D. Power's roundtable here. So dealers asked the four presenters what they drive. The...
- Research articles 2006-02-20
- Pulte Homes Ranks Highest in Customer Satisfaction in Orlando for Second Year in a Row, According to J.D. Power and Associates; Pulte Receives More Awards Than Any Other Homebuilder for Sixth-Straight Year
- ORLANDO, Fla. -- The Orlando Division of Pulte Homes, Inc. (NYSE:PHM) has received for the second-straight year the highest ranking in customer satisfaction in its market by J.D. Power and Associates. The honor is based on results of the 2005 J.D. Power and Associates New Home-Builder Customer Satisfaction StudySM, released...
- Research articles 2005-09-14
- Power exec: China 5 years away from quality autos.(J.D. Power and Associates partners with The Chinese Association of Automobile Manufacturers for quality autos)(Brief article)
- Byline: Alysha Webb Chinese automakers are about five years away from matching the quality ratings of cars sold in the United States, says Jamey Power, executive vice president of international operations for J.D. Power and Associates. "They realize there is a...
- Research articles 2006-07-17
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