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	<title><![CDATA[j.d. power associates and wireless Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/j.d.+power+associates+and+wireless.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to j.d. power associates and wireless]]></description>
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		<title><![CDATA[Love the Phone, Hate the Phone Store]]></title>
		<link><![CDATA[http://industry.bnet.com/retail/100054/love-the-phone-hate-the-phone-store/]]></link>
		<description><![CDATA[Americans love their wireless gadgets but say the process of buying a phone and service plan is bad and getting worse, J.D. Power finds in its 2008 Wireless Retail Sales Satisfaction Study.    MediaPost's Marketing Daily reports that wireless retail customer satisfaction at carrier-owned stores has dropped every...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 13 May 2008 09:21:29 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
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		<category domain="http://resources.bnet.com/topic/wireless.html"><![CDATA[Wireless]]></category>
		<category domain="http://resources.bnet.com/topic/lisa+everitt.html"><![CDATA[Lisa Everitt]]></category>
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	<item>
		<title><![CDATA[Alltel Wireless ranks highest in customer call quality performance in three regions across U.S. according to J.D. Power and Associates]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2008_April_23/ai_n25342766]]></link>
		<description><![CDATA[LITTLE ROCK, Ark. -- Alltel Wireless, America's largest network, is proud to announce that J.D. Power and Associates in its 2008 Wireless Call Quality Performance StudySM - Vol. 1. ranked Alltel Wireless:]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 23 Apr 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/alltel+corp..html"><![CDATA[Alltel Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">AT</category>
		<category domain="tickers">AT</category>
	</item>
	<item>
		<title><![CDATA[Sony Ericsson Ranked Highest in Wireless Handset Customer Satisfaction Study by J.D. Power and Associates]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_Nov_15/ai_n27448027]]></link>
		<description><![CDATA[Study Finds Sony Ericsson Leads in Overall Customer Satisfaction for a Handset Brand]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 15 Nov 2007 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/handset.html"><![CDATA[handset]]></category>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
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		<category domain="http://resources.bnet.com/topic/wireless+handset.html"><![CDATA[wireless handset]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[J.D. Power and Associates Recognizes Verizon Wireless in the West Region for 'Highest Call Quality']]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_Sept_7/ai_n19505089]]></link>
		<description><![CDATA[DENVER -- Verizon Wireless, the leading wireless company with the most reliable wireless voice and data network, announced today that the company has been recognized for the "Highest Call Quality Performance Among Wireless Cell Phone Users in the West Region," which includes Colorado, Idaho, Montana, Utah and Wyoming, in the...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 07 Sep 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/verizon+wireless.html"><![CDATA[Verizon Wireless]]></category>
		<category domain="http://resources.bnet.com/topic/wireless.html"><![CDATA[wireless]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">VZ</category>
		<category domain="tickers">VZ</category>
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		<title><![CDATA[J.D. Power and Associates Recognizes Verizon Wireless in the West Region for 'Highest Call Quality']]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_Sept_7/ai_n27367463]]></link>
		<description><![CDATA[IRVINE, Calif. -- Verizon Wireless, the leading wireless company with the most reliable wireless voice and data network, announced today that the company has been recognized for the "Highest Call Quality Performance Among Wireless Cell Phone Users in the West Region," which includes California, in the J.D. Power and Associates...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 07 Sep 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/verizon+wireless.html"><![CDATA[Verizon Wireless]]></category>
		<category domain="http://resources.bnet.com/topic/wireless.html"><![CDATA[wireless]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">VZ</category>
		<category domain="tickers">VZ</category>
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	<item>
		<title><![CDATA[T-Mobile USA Continues to Earn Highest Ranking in Wireless Customer Care by J.D. Power and Associates]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_Jan_25/ai_n27125825]]></link>
		<description><![CDATA[For the Fifth Consecutive Reporting Period, Customers Confirm T-Mobile as the Leader in Customer Care]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 25 Jan 2007 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/t-mobile.html"><![CDATA[T-Mobile]]></category>
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	<item>
		<title><![CDATA[Wireless spending on the rise, as are customer expectations.(News)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4962/is_200610/ai_n18144789]]></link>
		<description><![CDATA[Customer spending on wireless services continues to increase,  according to the latest survey by J.D. Power and Associates-and  consumers' expectations of their wireless carriers will continue to  rise along with their spending.       The firm's lates    Customer spending on...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 09 Oct 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[customer satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/t-mobile.html"><![CDATA[T-Mobile]]></category>
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	<item>
		<title><![CDATA[Alltel Wireless Ranks Highest in Call Quality in Two Regions in J.D. Power and Associates Study]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_Sept_7/ai_n26979370]]></link>
		<description><![CDATA[LITTLE ROCK, Ark. -- Alltel Wireless, America's largest network, has been ranked highest in call quality in the southeastern in a tie and southwestern United States. This reaffirms the company's commitment to providing customers with reliable, high-quality wireless service.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 07 Sep 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/alltel+corp..html"><![CDATA[Alltel Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/wireless.html"><![CDATA[wireless]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">AT</category>
		<category domain="tickers">AT</category>
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	<item>
		<title><![CDATA[Verizon Wireless' Commitment to Customer Satisfaction in Georgia Recognized in Recent J.D. Power and Associates Study'; Latest in Long Line of Customer Satisfaction Accolades]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_April_19/ai_n26833786]]></link>
		<description><![CDATA[ALPHARETTA, Ga. -- Verizon Wireless' commitment to delivering a positive wireless experience to its 51.3 million customers has been recognized once again. In the J.D. Power and Associates 2006 U.S. Wireless Regional Customer Satisfaction Index CSI StudySM - Volume 1 released today, Verizon Wireless shared highest honors for overall satisfaction...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 19 Apr 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[customer satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/verizon+wireless.html"><![CDATA[Verizon Wireless]]></category>
		<category domain="http://resources.bnet.com/topic/wireless.html"><![CDATA[wireless]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">VZ</category>
		<category domain="tickers">VZ</category>
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		<title><![CDATA[T-Mobile Receives Highest Marks for Wireless Call Quality, According to J.D. Power and Associates Study; In Regions Covering 28 of the 48 Contiguous States, T-Mobile USA Receives Highest Rankings for Call Quality]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_March_16/ai_n26798288]]></link>
		<description><![CDATA[BELLEVUE, Wash. -- T-Mobile USA, Inc. executed in 2005 the largest network build-out in its history, reflecting the company's continued focus and commitment to improving network coverage and quality. Now, there are significant signs that T-Mobile customers are reaping the benefits of an even stronger T-Mobile wireless network.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 16 Mar 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/t-mobile.html"><![CDATA[T-Mobile]]></category>
		<category domain="http://resources.bnet.com/topic/wireless.html"><![CDATA[wireless]]></category>
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		<title><![CDATA[T-Mobile USA Once Again Receives Highest Ranking in Wireless Customer Care by J.D. Power and Associates; For the Third Consecutive Reporting Period, Customers Confirm T-Mobile as the Leader in Customer Care]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_Jan_25/ai_n26756541]]></link>
		<description><![CDATA[BELLEVUE, Wash. -- Once is nice. Twice is a trend. But three times is more than a charm; it's a firmly established reality.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 25 Jan 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/leader.html"><![CDATA[leader]]></category>
		<category domain="http://resources.bnet.com/topic/t-mobile.html"><![CDATA[T-Mobile]]></category>
		<category domain="http://resources.bnet.com/topic/wireless.html"><![CDATA[wireless]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[ClientLogic Clients Continue to Win Industry Praise for Superior Customer Service; J.D. Power and Associates Recognizes Wireless, Cable/Satellite and ISP Clients with High-Ranking Customer Service Awards]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_Nov_21/ai_n15862672]]></link>
		<description><![CDATA[NASHVILLE, Tenn. -- Harris Interactive Survey Acknowledges Three Clients for Brand Leadership]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 21 Nov 2005 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/clientlogic.html"><![CDATA[ClientLogic]]></category>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
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	</item>
	<item>
		<title><![CDATA[J.D. Power and Associates Reports: Operation and Physical Design Have Become More Critical Areas in Driving Overall Customer Satisfaction with Wireless Mobile Phones; LG and SANYO Rank Highest in a Tie in Wireless Mobile Phone Customer Satisfaction]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_Oct_26/ai_n15736237]]></link>
		<description><![CDATA[WESTLAKE VILLAGE, Calif. -- As cell phones increasingly offer enhanced features such as Web-based text messaging and e-mail, as well as the ability to take still and video pictures, the operation and physical design of phones has become more important to wireless customers, according to the J.D. Power and Associates...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 26 Oct 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/cell+phone.html"><![CDATA[cell phone]]></category>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[customer satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/lg+electronics+inc..html"><![CDATA[LG Electronics Inc.]]></category>
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		<category domain="http://resources.bnet.com/topic/sanyo+electric+co..html"><![CDATA[Sanyo Electric Co.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">SANYY</category>
		<category domain="tickers">SANYY</category>
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		<title><![CDATA[When It Comes to Customer Satisfaction in the West, Nobody Ranks Higher Than Verizon Wireless; Company Recognized in 2005 J.D. Power and Associates Study; Latest in Long Line of Accolades Nationally and Locally]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_Sept_7/ai_n15372840]]></link>
		<description><![CDATA[BEDMINSTER, N.J. -- Verizon Wireless, owner and operator of the nation's most reliable wireless network, is once again a leader in customer satisfaction, according to the J.D. Power and Associates 2005 U.S. Wireless Regional Customer Satisfaction Index CSI StudySM released today. Verizon Wireless received the J.D. Power award in this...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 07 Sep 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+satisfaction.html"><![CDATA[customer satisfaction]]></category>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/verizon+wireless.html"><![CDATA[Verizon Wireless]]></category>
		<category domain="http://resources.bnet.com/topic/wireless.html"><![CDATA[wireless]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">VZ</category>
		<category domain="tickers">VZ</category>
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		<title><![CDATA[J.D. Power and Associates Ranks Verizon Wireless Highest for Call Quality Performance in Southeast Region, Including Georgia; Nation's Most Reliable Wireless Provider Recognized for Providing an Efficient Call Quality Experience]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_August_3/ai_n14843842]]></link>
		<description><![CDATA[ATLANTA -- Verizon Wireless, owner and operator of the nation's most reliable network, announced today that the company has been recognized for sharing "Highest Call Quality Performance Among Wireless Cell Phone Users in the Southeast Region," which includes Georgia, in the J.D. Power and Associates 2005 Wireless Call Quality Performance...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 03 Aug 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/verizon+wireless.html"><![CDATA[Verizon Wireless]]></category>
		<category domain="http://resources.bnet.com/topic/wireless.html"><![CDATA[wireless]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">VZ</category>
		<category domain="tickers">VZ</category>
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		<title><![CDATA[J.D. Power and Associates Reports: Live-Person Interaction is Key to Receiving Positive Wireless Customer Care Experience; T-Mobile Ranks Highest in Wireless Customer Care Performance for Second Consecutive Year]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_June_8/ai_n13802503]]></link>
		<description><![CDATA[WESTLAKE VILLAGE, Calif. -- Customer service issues that are handled by a service representative, either over the phone or at a retail store, generate significantly higher customer care ratings than non-human, computer-generated interaction, according to the J.D. Power and Associates 2005 Wireless Customer Care Performance StudySM released today.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 08 Jun 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/t-mobile.html"><![CDATA[T-Mobile]]></category>
		<category domain="http://resources.bnet.com/topic/wireless.html"><![CDATA[wireless]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[T-Mobile USA Repeats as Highest Ranking in Wireless Customer Care by J.D. Power and Associates]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_June_8/ai_n13802541]]></link>
		<description><![CDATA[BELLEVUE, Wash. -- For the Second Straight Year, T-Mobile Customers Say They Get MoreR Service]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 08 Jun 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/t-mobile.html"><![CDATA[T-Mobile]]></category>
		<category domain="http://resources.bnet.com/topic/wireless.html"><![CDATA[wireless]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[J.D. Power and Associates Reports: T-Mobile Ranks Highest in Wireless Retail Sales Satisfaction Performance]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2004_Oct_6/ai_n6224183]]></link>
		<description><![CDATA[WESTLAKE VILLAGE, Calif. -- Sales Staff and Price/Promotions Are the Most Critical Areas in a Successful Wireless Retail Sales Transaction]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 06 Oct 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/t-mobile.html"><![CDATA[T-Mobile]]></category>
		<category domain="http://resources.bnet.com/topic/wireless.html"><![CDATA[wireless]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[Verizon, Sprint, T-Mobile shine brightest in call-quality survey.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4962/is_200408/ai_n18147989]]></link>
		<description><![CDATA[Byline: DAN MEYER       J.D. Power and Associates' 2004 Wireless Call Quality  Performance Study provided most carriers with something to brag about,  as four of the six nationwide operators posted high scores for at least  one of the six regions the ...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 23 Aug 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/carrier.html"><![CDATA[carrier]]></category>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/sprint+communications.html"><![CDATA[Sprint Communications]]></category>
		<category domain="http://resources.bnet.com/topic/survey.html"><![CDATA[survey]]></category>
		<category domain="http://resources.bnet.com/topic/t-mobile.html"><![CDATA[T-Mobile]]></category>
		<category domain="http://resources.bnet.com/topic/verizon+communications+inc..html"><![CDATA[Verizon Communications Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/verizon+wireless.html"><![CDATA[Verizon Wireless]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">VZ</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">VZ</category>
		<category domain="tickers">VZ,VZ</category>
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		<title><![CDATA[J.D. Power and Associates Reports: T-Mobile Ranks Highest in Customer Care Performance Among the Largest Wireless Carriers]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2004_July_8/ai_n6098589]]></link>
		<description><![CDATA[WESTLAKE VILLAGE, Calif. -- Wireless Customer Care Performance Drops Significantly From 2003]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 08 Jul 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/j.d.+power+associates.html"><![CDATA[J.D. Power Associates]]></category>
		<category domain="http://resources.bnet.com/topic/t-mobile.html"><![CDATA[T-Mobile]]></category>
		<category domain="http://resources.bnet.com/topic/wireless.html"><![CDATA[wireless]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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