The results are in, for the annual J.D. Power and Associates Initial Quality Study. Porsche was the No. 1 brand for the third year in a row, with only 87 reported problems per 100 vehicles, followed by No. 2 Infiniti, No. 3 Lexus, and tied at No....
Although American Airlines has been aptly criticized for introducing a ludicrous baggage-check fee, at least the company was upfront about it. Banks have been levying dubiously disclosed "stealth fees" against customers for years for unintentional overdrafts and cash advances, and the latest survey of customer banking satisfaction from J.D. Power...
Americans love their wireless gadgets but say the process of buying a phone and service plan is bad and getting worse, J.D. Power finds in its 2008 Wireless Retail Sales Satisfaction Study. MediaPost's Marketing Daily reports that wireless retail customer satisfaction at carrier-owned stores has dropped every...
It looks as if J.D. Power and Associates merely beat the rush when it issued a dismal auto sales forecast that looked far-fetched just seven weeks ago. Just in time for the New York auto show (March 19-20), Power on March 18 cut its 2008 auto sales forecast from 15.7...
This J.D. Power and Associates 2004 National Homeowners Insurance Study reports that despite the fact that homeowners insurance premiums have largely stabilized around the country and in some markets may even be falling, a record number of long-term homeowners indicate they shopped for a new insurer in the past year.
LAKESIDE, Calif., July 15 /PRNewswire/ -- In a first-of-its-kind study by the internationally renowned J.D. Power and Associates, Barona Valley Ranch Resort & Casino ranked highest in customer satisfaction in the 2008 Southern California Indian Gaming Casino Satisfaction Study SCIGC. "The guest experience is one of the...
Small Cars and Hybrids Lead the Automotive Environmental Index Top 30 WESTLAKE VILLAGE, Calif., July 15 /PRNewswire/ -- While most automotive manufacturers have shifted production to focus on smaller vehicles, nearly 70 percent of consumers say they want manufacturers to invest more in existing and emerging powertrain...
ERIE, Pa., July 10 /PRNewswire/ -- Erie Insurance has earned J.D. Power and Associates' award for "Highest in Customer Satisfaction with the Auto Insurance Purchase Experience." This award recognizes the top score in J.D. Power's 2008 Insurance New Buyer Study, which assesses customers' experience in purchasing a new auto...
Although Satisfaction is Higher When a Local Agent is Involved, More Buyers are Purchasing New Policies via Direct Channels WESTLAKE VILLAGE, Calif., July 10 /PRNewswire/ -- Erie ranks highest among 18 major auto insurance companies in satisfying new buyers with the purchase experience, according to the J.D....
WESTLAKE VILLAGE, Calif., July 2 /PRNewswire/ -- Online television show content is emerging as an increasingly effective way of reaching new-vehicle buyers, according to the J.D. Power and Associates 2008 Power Auto Online Media StudySM-Summer, released today. (Logo: http://www.newscom.com/cgi-bin/prnh/20050527/LAF028LOGO-a) The semi-annual study, now in its...
Barona Valley Ranch Resort and Casino Ranks Highest in Satisfaction With the Casino Experience in Inaugural Study WESTLAKE VILLAGE, Calif., July 1 /PRNewswire/ -- A large majority -- 85 percent -- of gaming customers at Indian casinos in Southern California report that they would prefer a smoke-free...
Kia.com Honored for Fourth Time IRVINE, Calif., June 30 /PRNewswire/ -- Kia Motors America's consumer Web site, http://www.kia.com/, was recognized as the highest ranked automobile manufacturer Web site in the J.D. Power and Associates 2008 Manufacturer Web Site Evaluation StudySM - Wave 2 MWES released today. ...
Regular Enhancements to Manufacturer Sites Can be as Effective as Redesigns in Increasing Usefulness WESTLAKE VILLAGE, Calif., June 30 /PRNewswire/ -- Kia.com ranks highest among automotive manufacturer Web sites for usefulness in new-vehicle shopping, according to the J.D. Power and Associates 2008 Manufacturer Web Site Evaluation StudySM...
BLOOMINGTON, Minn. -- HealthPartners ranks highest in member satisfaction among commercial health plans in the Minnesota-Wisconsin region according to J.D. Power and Associates 2008 National Health Insurance Plan Study SM. The study measures member satisfaction with 107 large commercial health plans in 17 regions throughout the United States. It examines...
German Sports Car Company Wins Leading Industry Product Award for Fourth Consecutive Year ATLANTA -- J.D. Power has rated Porsche the number-one overall brand for the fourth time in a row in its Automotive Performance, Execution and Layout APEAL StudySM, representing the latest in a string of first-place...
American Honda and Toyota Motor Sales Each Receive Three Model-Level Awards WESTLAKE VILLAGE, Calif., June 26 /PRNewswire/ -- In a reversal of a steady upward trend from previous years, overall new-vehicle owner delight has declined slightly in 2008, primarily due to owner concerns about fuel prices, according...
Cox Leads All Providers in Small/Midsize Business Segment ATLANTA, June 26 /PRNewswire/ -- Cox Business announced today that the company leads all providers of small and midsize business data solutions in customer satisfaction, according to the J.D. Power and Associates 2008 Major Provider Business Telecommunications StudySM released...
Large Enterprise Customer Respondents Give Qwest Highest Honors in Five of Six Factors for Data Services DENVER -- Qwest Communications International Inc. (NYSE: Q) today announced it was ranked highest in customer satisfaction among four major providers in a nationwide J.D. Power and Associates customer satisfaction study of...
ROCHESTER, N.Y. -- Xerox Corporation (NYSE: XRX) has completed a certification three-peat of the J.D. Power and Associates program for Certified Technology Service and Support, one of the customer service industry's highest recognitions. Together, the trio of highly respected awards from 2006, 2007 and 2008 solidify Xerox as a leader...
Spending on Data Services Declines among Small and Midsize Domestic Businesses WESTLAKE VILLAGE, Calif., June 19 /PRNewswire/ -- Cox Communications and Qwest rank highest in satisfying small/midsize and large enterprise business customers with telecommunications data services, respectively, according to the J.D. Power and Associates 2008 Major Provider...
