Resources

1 Resources for

james l. heskett

Putting the Service-Profit Chain to Work: What drives growth and profitability in a service business? Highly satisfied customers. And to keep those customers profitable, you need to manage all the aspects of your operation that affect customer satisfaction--what the authors call the...; Tags: Thomas O. Jones, Human Resources, Payroll Solutions, Marketing, Workforce Management, Recruitment & Selection, Product Marketing, Customer Loyalty, Reichheld, Service Quality, Employee Satisfaction, Customer, James L. Heskett, Jr., Gary W. Loveman, In Brief, Leonard A. Schlesinger, W. Earl Sasser, Harvard Business Review; Articles 2008-07-18

Limited Brands has announced that James L Heskett, a Baker Foundation Professor at the Harvard University Graduate School of Business Administration, author and former business consultant.(Brief Article): * Limited Brands has announced that James L Heskett, a Baker Foundation Professor at the Harvard University Graduate School of ... * Limited Brands has announced that James L Heskett, a Baker Foundation Professor at the Harvard University Graduate School of Business Administration, author and...; Tags: Harvard University; Research articles 2002-11-10