<?xml version="1.0" encoding="iso-8859-1" ?>
<rss version="2.0" xmlns:s="http://resources.bnet.com/">
<channel>
	<title><![CDATA[jeffrey pfeffer Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/jeffrey+pfeffer.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to jeffrey pfeffer]]></description>
	<s:counts start="0" returned="20" found="23" />
	<language>en-us</language>
	<item>
		<title><![CDATA[Ignoring Antitrust Laws Breeds Bullies and Bailouts]]></title>
		<link><![CDATA[http://blogs.bnet.com/ceo/?p=3416]]></link>
		<description><![CDATA[     For decades now, through both Democratic and Republican administrations, antitrust enforcement in the United States has been virtually nonexistent. Companies have been gobbling up competitors in industries ranging from oil Chevron buying Texaco to software (Oracle buying PeopleSoft, which had already purchased J. D. Edwards)...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 08 Dec 2009 13:20:23 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/financial.html"><![CDATA[Financial]]></category>
		<category domain="http://resources.bnet.com/topic/antitrust.html"><![CDATA[Antitrust]]></category>
		<category domain="http://resources.bnet.com/topic/bailout.html"><![CDATA[Bailout]]></category>
		<category domain="http://resources.bnet.com/topic/e.u..html"><![CDATA[E.U.]]></category>
		<category domain="http://resources.bnet.com/topic/mainframes.html"><![CDATA[Mainframes]]></category>
		<category domain="http://resources.bnet.com/topic/corporate+law.html"><![CDATA[Corporate Law]]></category>
		<category domain="http://resources.bnet.com/topic/servers.html"><![CDATA[Servers]]></category>
		<category domain="http://resources.bnet.com/topic/security.html"><![CDATA[Security]]></category>
		<category domain="http://resources.bnet.com/topic/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/jeffrey+pfeffer.html"><![CDATA[Jeffrey Pfeffer]]></category>
	</item>
	<item>
		<title><![CDATA[The Sad State of CEO Replacement: Scapegoating and Savior Chasing]]></title>
		<link><![CDATA[http://blogs.bnet.com/ceo/?p=3285]]></link>
		<description><![CDATA[On November 9, the CEO of the Innovation Group, a $200 million U.K. insurance software company, was unexpectedly fired by his board, who also announced they'd retained an executive search firm to find his outside successor.Â  The company had consistently increased sales, cash, its average deal size, and its reputation...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 18 Nov 2009 17:15:09 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/succession.html"><![CDATA[Succession]]></category>
		<category domain="http://resources.bnet.com/topic/board.html"><![CDATA[Board]]></category>
		<category domain="http://resources.bnet.com/topic/ceo.html"><![CDATA[CEO]]></category>
		<category domain="http://resources.bnet.com/topic/corporate+governance.html"><![CDATA[Corporate Governance]]></category>
		<category domain="http://resources.bnet.com/topic/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://resources.bnet.com/topic/investment.html"><![CDATA[Investment]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/corporate+law.html"><![CDATA[Corporate Law]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/jeffrey+pfeffer.html"><![CDATA[Jeffrey Pfeffer]]></category>
	</item>
	<item>
		<title><![CDATA[Has Your Company Lost Its Core Competence?]]></title>
		<link><![CDATA[http://blogs.bnet.com/ceo/?p=3109]]></link>
		<description><![CDATA[The recession has inspired some companies to shed businesses and activities that are outside of their core competence. For example, Yahoo has refocused on selling display ads and being a portal for online content, forgoing search. This trend reflects the idea that companies' success comes from focusing on their core...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 26 Oct 2009 17:10:14 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/competence.html"><![CDATA[Competence]]></category>
		<category domain="http://resources.bnet.com/topic/personal+finance.html"><![CDATA[Personal Finance]]></category>
		<category domain="http://resources.bnet.com/topic/financial+accounting.html"><![CDATA[Financial Accounting]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/jeffrey+pfeffer.html"><![CDATA[Jeffrey Pfeffer]]></category>
	</item>
	<item>
		<title><![CDATA[The Trouble with Disruptive Change]]></title>
		<link><![CDATA[http://blogs.bnet.com/ceo/?p=2829]]></link>
		<description><![CDATA[The tendency for new leaders to want to put their "stamp" on the organization and its products is a natural result of the desire to self-enhance. The problem is that all too frequently, change for change's sake is harmful or worse for organizational performance. Although there's a lot of emphasis...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 10 Sep 2009 16:44:05 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/leadership.html"><![CDATA[Leadership]]></category>
		<category domain="http://resources.bnet.com/topic/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://resources.bnet.com/topic/benefits.html"><![CDATA[Benefits]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/jeffrey+pfeffer.html"><![CDATA[Jeffrey Pfeffer]]></category>
	</item>
	<item>
		<title><![CDATA[The Success Trap]]></title>
		<link><![CDATA[http://blogs.bnet.com/ceo/?p=2730]]></link>
		<description><![CDATA[Recently, my wife and I went to one of our favorite restaurants in Half Moon Bay, California. The experience wasn't what we remembered; we waited 30 minutes past our reservation before we were seated, and another 15 minutes for bread and water to appear.Â  I started to reflect on how...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 25 Aug 2009 18:52:50 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/success.html"><![CDATA[Success]]></category>
		<category domain="http://resources.bnet.com/topic/ryanair.html"><![CDATA[Ryanair]]></category>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://resources.bnet.com/topic/web+browsers.html"><![CDATA[Web Browsers]]></category>
		<category domain="http://resources.bnet.com/topic/product+development.html"><![CDATA[Product Development]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://resources.bnet.com/topic/research+%2526+development.html"><![CDATA[Research & Development]]></category>
		<category domain="http://resources.bnet.com/topic/jeffrey+pfeffer.html"><![CDATA[Jeffrey Pfeffer]]></category>
	</item>
	<item>
		<title><![CDATA[Are There Stars in Banking -- or Anywhere Else?]]></title>
		<link><![CDATA[http://blogs.bnet.com/ceo/?p=2611]]></link>
		<description><![CDATA[The latest disclosures about the enormous salaries paid to at least some financial sector employees even as their firms performed dismally have produced public outrage. The companiesâ€™ response is that they have to pay well in order to attract and retain talent.Â  But the idea that organizational performance reflects talent...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 05 Aug 2009 16:01:22 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/talent.html"><![CDATA[Talent]]></category>
		<category domain="http://resources.bnet.com/topic/hiring.html"><![CDATA[Hiring]]></category>
		<category domain="http://resources.bnet.com/topic/professor.html"><![CDATA[Professor]]></category>
		<category domain="http://resources.bnet.com/topic/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://resources.bnet.com/topic/banking.html"><![CDATA[Banking]]></category>
		<category domain="http://resources.bnet.com/topic/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/jeffrey+pfeffer.html"><![CDATA[Jeffrey Pfeffer]]></category>
	</item>
	<item>
		<title><![CDATA[Stop Working for Technology - Make It Work For You]]></title>
		<link><![CDATA[http://blogs.bnet.com/ceo/?p=2527]]></link>
		<description><![CDATA[Recently I did some executive education with high-potential managers from a large health care system. Not surprisingly these days, during the session as well as on breaks, and even when they were supposed to be working on tasks in groups, people were checking their messages, texting others, and doing work...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 22 Jul 2009 11:28:27 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/interruption.html"><![CDATA[Interruption]]></category>
		<category domain="http://resources.bnet.com/topic/research+literature.html"><![CDATA[Research Literature]]></category>
		<category domain="http://resources.bnet.com/topic/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://resources.bnet.com/topic/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://resources.bnet.com/topic/pdas.html"><![CDATA[PDAs]]></category>
		<category domain="http://resources.bnet.com/topic/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://resources.bnet.com/topic/cellular+phones.html"><![CDATA[Cellular Phones]]></category>
		<category domain="http://resources.bnet.com/topic/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/handhelds.html"><![CDATA[Handhelds]]></category>
		<category domain="http://resources.bnet.com/topic/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://resources.bnet.com/topic/consumer+electronics.html"><![CDATA[Consumer Electronics]]></category>
		<category domain="http://resources.bnet.com/topic/personal+technology.html"><![CDATA[Personal Technology]]></category>
		<category domain="http://resources.bnet.com/topic/jeffrey+pfeffer.html"><![CDATA[Jeffrey Pfeffer]]></category>
	</item>
	<item>
		<title><![CDATA['Efficient Market' Thinking Is Inefficient]]></title>
		<link><![CDATA[http://blogs.bnet.com/ceo/?p=2466]]></link>
		<description><![CDATA[You know the joke about two economists walking down the street and seeing a $20 bill lying on the sidewalk. The first economist says, â€œLook at that $20 bill.â€ The second says, â€œThat canâ€™t really be a $20 bill lying there, because if it were, someone would have picked it...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 07 Jul 2009 13:32:33 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/food.html"><![CDATA[Food]]></category>
		<category domain="http://resources.bnet.com/topic/economist.html"><![CDATA[Economist]]></category>
		<category domain="http://resources.bnet.com/topic/justin+fox.html"><![CDATA[Justin Fox]]></category>
		<category domain="http://resources.bnet.com/topic/food+%2526+beverage.html"><![CDATA[Food & Beverage]]></category>
		<category domain="http://resources.bnet.com/topic/financial+accounting.html"><![CDATA[Financial Accounting]]></category>
		<category domain="http://resources.bnet.com/topic/manufacturing.html"><![CDATA[Manufacturing]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/jeffrey+pfeffer.html"><![CDATA[Jeffrey Pfeffer]]></category>
	</item>
	<item>
		<title><![CDATA[Want to Reform Health Care? Improve the Workplace]]></title>
		<link><![CDATA[http://blogs.bnet.com/ceo/?p=2372]]></link>
		<description><![CDATA[     According to the World Health Organization, the U.S. spends by far the most per capita on health care but by most measures ranks not even in the top 30 countries in terms of health-care outcomes. If we want to improve Americans' health and reduce our...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 15 Jun 2009 06:00:46 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/workplace.html"><![CDATA[Workplace]]></category>
		<category domain="http://resources.bnet.com/topic/health+care.html"><![CDATA[Health Care]]></category>
		<category domain="http://resources.bnet.com/topic/marmot.html"><![CDATA[Marmot]]></category>
		<category domain="http://resources.bnet.com/topic/vertical+industries.html"><![CDATA[Vertical Industries]]></category>
		<category domain="http://resources.bnet.com/topic/benefits.html"><![CDATA[Benefits]]></category>
		<category domain="http://resources.bnet.com/topic/healthcare.html"><![CDATA[Healthcare]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/jeffrey+pfeffer.html"><![CDATA[Jeffrey Pfeffer]]></category>
	</item>
	<item>
		<title><![CDATA[Make Cost Cutting Invisible to the Customer]]></title>
		<link><![CDATA[http://blogs.bnet.com/ceo/?p=2292]]></link>
		<description><![CDATA[In late May, when my wife and I returned for the fourth year in a row to stay at the Princesa Sofia Hotel in Barcelona, the signs of the recession were everywhere: no bellman at the front door for the bags, no Herald Tribune delivered to the room, more difficulty...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 01 Jun 2009 14:53:27 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/staff.html"><![CDATA[Staff]]></category>
		<category domain="http://resources.bnet.com/topic/food+%2526+beverage.html"><![CDATA[Food & Beverage]]></category>
		<category domain="http://resources.bnet.com/topic/branding.html"><![CDATA[Branding]]></category>
		<category domain="http://resources.bnet.com/topic/manufacturing.html"><![CDATA[Manufacturing]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/jeffrey+pfeffer.html"><![CDATA[Jeffrey Pfeffer]]></category>
	</item>
	<item>
		<title><![CDATA[Information Is a Strategic Resource, So Use It]]></title>
		<link><![CDATA[http://blogs.bnet.com/ceo/?p=2172]]></link>
		<description><![CDATA[     Last summer, my American Airlines flight from San Francisco to Miami was diverted to Los Angeles for mechanical problems. By the time the plane finally arrived in Miami -- five hours late -- many passengers, including me, had missed their connections to South America.Â  American...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 04 May 2009 11:37:23 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/american+airlines.html"><![CDATA[American Airlines]]></category>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/harrah.html"><![CDATA[Harrah]]></category>
		<category domain="http://resources.bnet.com/topic/food+%2526+beverage.html"><![CDATA[Food & Beverage]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/sales+channel.html"><![CDATA[Sales Channel]]></category>
		<category domain="http://resources.bnet.com/topic/databases.html"><![CDATA[Databases]]></category>
		<category domain="http://resources.bnet.com/topic/financial+services.html"><![CDATA[Financial Services]]></category>
		<category domain="http://resources.bnet.com/topic/manufacturing.html"><![CDATA[Manufacturing]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://resources.bnet.com/topic/jeffrey+pfeffer.html"><![CDATA[Jeffrey Pfeffer]]></category>
	</item>
	<item>
		<title><![CDATA[The Real Lesson from the Mess at GM and Chrysler]]></title>
		<link><![CDATA[http://blogs.bnet.com/ceo/?p=2058]]></link>
		<description><![CDATA[The military does after-action reviews and doctors hold mortality and morbidity conferences -- all with the goal of learning what has occurred. What better way to ensure that we make better decisions next time? In this regard, most of the voluminous commentary on the problems in the auto industry is...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 06 Apr 2009 06:00:09 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/car.html"><![CDATA[Car]]></category>
		<category domain="http://resources.bnet.com/topic/automobile+company.html"><![CDATA[Automobile Company]]></category>
		<category domain="http://resources.bnet.com/topic/chrysler+llc.html"><![CDATA[Chrysler LLC]]></category>
		<category domain="http://resources.bnet.com/topic/general+motors+corp..html"><![CDATA[General Motors Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/jeffrey+pfeffer.html"><![CDATA[Jeffrey Pfeffer]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">GMGMQ</category>
		<category domain="tickers">GMGMQ</category>
	</item>
	<item>
		<title><![CDATA[Madoff Says Sorry -- So What?]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/03/12/madoff-says-sorry-so-what/]]></link>
		<description><![CDATA[Bernard Madoff, who has pleaded guilty to 11 felony charges and could face up to 150 years in prison thanks to his $50bn Ponzi scheme, told the court he was "deeply sorry" for what he's done. But his sentence will be his reparation -- the apology itself was just a...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 12 Mar 2009 14:10:55 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/leader.html"><![CDATA[Leader]]></category>
		<category domain="http://resources.bnet.com/topic/apology.html"><![CDATA[Apology]]></category>
		<category domain="http://resources.bnet.com/topic/madoff.html"><![CDATA[Madoff]]></category>
		<category domain="http://resources.bnet.com/topic/roger+steare.html"><![CDATA[Roger Steare]]></category>
		<category domain="http://resources.bnet.com/topic/jeffrey+pfeffer.html"><![CDATA[Jeffrey Pfeffer]]></category>
		<category domain="http://resources.bnet.com/topic/leadership.html"><![CDATA[Leadership]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/joanna+higgins.html"><![CDATA[Joanna Higgins]]></category>
		<category domain="http://resources.bnet.com/topic/joanna+higgins.html"><![CDATA[Joanna Higgins]]></category>
	</item>
	<item>
		<title><![CDATA[Fixing the Language of â€œPass the Buckâ€]]></title>
		<link><![CDATA[http://blogs.bnet.com/ceo/?p=1939]]></link>
		<description><![CDATA[Passive voice and sentence structure that diffuses responsibility just infuriate me. I'm sure we've all sat at an airport, waiting for a delayed flight, and heard a customer service representative announce that the airline apologizes for the delay but "the incoming equipment has arrived late." As though the airplane itself...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 10 Mar 2009 06:00:28 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/financial.html"><![CDATA[Financial]]></category>
		<category domain="http://resources.bnet.com/topic/accountability.html"><![CDATA[Accountability]]></category>
		<category domain="http://resources.bnet.com/topic/davita+inc..html"><![CDATA[DaVita Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/jeffrey+pfeffer.html"><![CDATA[Jeffrey Pfeffer]]></category>
		<category domain="http://resources.bnet.com/topic/financial+accounting.html"><![CDATA[Financial Accounting]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/jeffrey+pfeffer.html"><![CDATA[Jeffrey Pfeffer]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">DVA</category>
		<category domain="tickers">DVA</category>
	</item>
	<item>
		<title><![CDATA[Fixing the Language of â€œPass the Buckâ€]]></title>
		<link><![CDATA[http://blogs.bnet.com/ceo/?p=1939]]></link>
		<description><![CDATA[Passive voice and sentence structure that diffuses responsibility just infuriate me. I'm sure we've all sat at an airport, waiting for a delayed flight, and heard a customer service representative announce that the airline apologizes for the delay but "the incoming equipment has arrived late." As though the airplane itself...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 10 Mar 2009 06:00:28 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/financial.html"><![CDATA[Financial]]></category>
		<category domain="http://resources.bnet.com/topic/accountability.html"><![CDATA[Accountability]]></category>
		<category domain="http://resources.bnet.com/topic/davita+inc..html"><![CDATA[DaVita Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/financial+accounting.html"><![CDATA[Financial Accounting]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/jeffrey+pfeffer.html"><![CDATA[Jeffrey Pfeffer]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">DVA</category>
		<category domain="tickers">DVA</category>
	</item>
	<item>
		<title><![CDATA[Where's the Service in our 'Service Economy'?]]></title>
		<link><![CDATA[http://blogs.bnet.com/ceo/?p=1650]]></link>
		<description><![CDATA[Retailers are going bankrupt by the carload and retail sales are in the toilet. I needed to buy some things, so I thought I would do a field trip to see what's up at the local mall. Hereâ€™s what I learned.    Retailers are using that manpower scheduling...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 20 Jan 2009 12:02:01 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/macy.html"><![CDATA[Macy]]></category>
		<category domain="http://resources.bnet.com/topic/insults.html"><![CDATA[Insults]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://resources.bnet.com/topic/jeffrey+pfeffer.html"><![CDATA[Jeffrey Pfeffer]]></category>
	</item>
	<item>
		<title><![CDATA[When Will We Ever Learn?]]></title>
		<link><![CDATA[http://blogs.bnet.com/ceo/?p=1576]]></link>
		<description><![CDATA[Brief flashback: In the early 1980s, Bob Beck joined Bank of America as the head of human resources.Â  The B of A was suffering from a lot of bad loans made to countries in Latin America.Â  The source of the problem was soon clear to Bob: Loan officers were compensated...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 18 Dec 2008 11:45:47 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/financial.html"><![CDATA[Financial]]></category>
		<category domain="http://resources.bnet.com/topic/loan.html"><![CDATA[Loan]]></category>
		<category domain="http://resources.bnet.com/topic/mortgages.html"><![CDATA[Mortgages]]></category>
		<category domain="http://resources.bnet.com/topic/financial+accounting.html"><![CDATA[Financial Accounting]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/capital+structures.html"><![CDATA[Capital Structures]]></category>
		<category domain="http://resources.bnet.com/topic/jeffrey+pfeffer.html"><![CDATA[Jeffrey Pfeffer]]></category>
	</item>
	<item>
		<title><![CDATA[Jeffrey Pfeffer: Crisis? What Crisis?]]></title>
		<link><![CDATA[http://www.bnet.com/5208-13608-0.html?forumID=1&threadID=3918&messageID=18835&start=0]]></link>
		<description><![CDATA[Jeffrey Pfeffer: Crisis? What Crisis?RE: Jeffrey Pfeffer: Crisis? What Crisis?I am a great admirer of Jeff Pfeffer and he has made some major advances to management thinking, but he should stick to organisational behaviour and performance. It's always a mistake to step onto territory where one is not familiar and...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Wed, 15 Oct 2008 09:42:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/jeffrey+pfeffer.html"><![CDATA[Jeffrey Pfeffer]]></category>
		<category domain="http://resources.bnet.com/topic/jeffrey.html"><![CDATA[Jeffrey]]></category>
	</item>
	<item>
		<title><![CDATA[The Crisis Facing Business: Succumbing to the Madness of the Crowd]]></title>
		<link><![CDATA[http://blogs.bnet.com/ceo/?p=1430]]></link>
		<description><![CDATA[One year ago, the Dow was at 14,000, venture capital money was flowing, everyone, including private equity, was chasing deals, and managers were spending money like water as they sought to grow their businesses.    Just last week, according to a presentation by the venture firm Sequoia Capital,...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 14 Oct 2008 07:38:30 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/financial.html"><![CDATA[Financial]]></category>
		<category domain="http://resources.bnet.com/topic/financial+accounting.html"><![CDATA[Financial Accounting]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/jeffrey+pfeffer.html"><![CDATA[Jeffrey Pfeffer]]></category>
	</item>
	<item>
		<title><![CDATA[Evidence-Based Management]]></title>
		<link><![CDATA[http://www.bnet.com/2439-13056_23-174969.html]]></link>
		<description><![CDATA[  The Idea in Brief             Managers have tough jobs: Under intense pressure to make decisions with incomplete information, even the best among us make mistakes. The good news? Evidence abounds to help us make the right choices....]]></description>
		<s:doctype><![CDATA[Articles]]></s:doctype>
		<pubDate>Fri, 14 Dec 2007 10:56:19 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/managing.html"><![CDATA[Managing]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://resources.bnet.com/topic/productivity.html"><![CDATA[Productivity]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/manager.html"><![CDATA[Manager]]></category>
		<category domain="http://resources.bnet.com/topic/evidence.html"><![CDATA[Evidence]]></category>
		<category domain="http://resources.bnet.com/topic/davita+inc..html"><![CDATA[DaVita Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/patient.html"><![CDATA[Patient]]></category>
		<category domain="http://resources.bnet.com/topic/leading.html"><![CDATA[Leading]]></category>
		<category domain="http://resources.bnet.com/topic/data.html"><![CDATA[Data]]></category>
		<category domain="http://resources.bnet.com/topic/jeffrey+pfeffer.html"><![CDATA[Jeffrey Pfeffer]]></category>
		<category domain="http://resources.bnet.com/topic/robert+i.+sutton.html"><![CDATA[Robert I. Sutton]]></category>
		<category domain="http://resources.bnet.com/topic/harvard+business+review.html"><![CDATA[Harvard Business Review]]></category>
		<category domain="http://resources.bnet.com/topic/in+brief.html"><![CDATA[In Brief]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">DVA</category>
		<category domain="tickers">DVA</category>
	</item>
</channel>
</rss>
