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	<title><![CDATA[jo owen Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/jo+owen.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to jo owen]]></description>
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		<title><![CDATA[Modern Management, From Good to Grate]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/11/30/modern-management-from-good-to-grate/]]></link>
		<description><![CDATA[Modern management has been a child of the Enlightenment. Blame it on the apple which fell on Isaac Newton's head.    That led to him formulating the laws of physics which seemed to unwrap the mysteries of the world. Suddenly, the hunt was on for the laws of...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 30 Nov 2009 08:59:22 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/formula.html"><![CDATA[Formula]]></category>
		<category domain="http://resources.bnet.com/topic/success+formula.html"><![CDATA[Success Formula]]></category>
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		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/jo+owen.html"><![CDATA[Jo Owen]]></category>
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	<item>
		<title><![CDATA[Goldman Sachs: Vampire Squid or 'God's Work'?]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/11/26/goldman-sachs-vampire-squid-or-gods-work/]]></link>
		<description><![CDATA[Goldman Sachs boss Lloyd Blankfein believes he and his team are doing 'God's work', but the public just keeps going back to that vampire squid quote. Which side is right? by Jo Owen]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 26 Nov 2009 03:06:54 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/goldman+sachs+group+inc..html"><![CDATA[Goldman Sachs Group Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/god.html"><![CDATA[God]]></category>
		<category domain="http://resources.bnet.com/topic/team+management.html"><![CDATA[Team Management]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
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		<title><![CDATA[The Zebra Crossing Principle of Ethics]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/11/23/the-zebra-crossing-principle-of-ethics/]]></link>
		<description><![CDATA[The zebra crossing is a greatÂ example of how regulation is no substitute for just doing the right thing.    There used to be a zebra crossing on the road near my house. It worked. As a pedestrian, I was always grateful when a car stopped for me. As...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 23 Nov 2009 03:35:37 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/pedestrian.html"><![CDATA[Pedestrian]]></category>
		<category domain="http://resources.bnet.com/topic/ethics.html"><![CDATA[Ethics]]></category>
		<category domain="http://resources.bnet.com/topic/regulations.html"><![CDATA[Regulations]]></category>
		<category domain="http://resources.bnet.com/topic/government.html"><![CDATA[Government]]></category>
		<category domain="http://resources.bnet.com/topic/jo+owen.html"><![CDATA[Jo Owen]]></category>
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		<title><![CDATA[Diagnosis: NICE Stress Distress is Phantom Pandemic]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/11/12/diagnosis-nice-stress-distress-is-phantom-pandemic/]]></link>
		<description><![CDATA[The stress industry has swung into action again. The National Institute for Health and Clinical Excellence NICE said the cost of stress and work related mental illness was Â£28bn. This garbage is so depressing it is hard to know where to start, but here is a go:   ...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 12 Nov 2009 07:06:24 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/employee.html"><![CDATA[Employee]]></category>
		<category domain="http://resources.bnet.com/topic/industry.html"><![CDATA[Industry]]></category>
		<category domain="http://resources.bnet.com/topic/stress+industry.html"><![CDATA[Stress Industry]]></category>
		<category domain="http://resources.bnet.com/topic/nice.html"><![CDATA[NICE]]></category>
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		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/jo+owen.html"><![CDATA[Jo Owen]]></category>
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		<title><![CDATA[Which Do Customers Really Prefer: Cut Prices or More Brands?]]></title>
		<link><![CDATA[http://blogs.bnet.com/customer-service/?p=583]]></link>
		<description><![CDATA[    Price cuts are a good way to build sales and  destroy the business. London's Evening Standard newspaper has been giving a  masterclass inÂ this suicidal art form.    Over the last two years it has responded to the free sheets by halving its...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 06 Nov 2009 06:32:07 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/brand.html"><![CDATA[Brand]]></category>
		<category domain="http://resources.bnet.com/topic/evening+standard.html"><![CDATA[Evening Standard]]></category>
		<category domain="http://resources.bnet.com/topic/branding.html"><![CDATA[Branding]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/jo+owen.html"><![CDATA[Jo Owen]]></category>
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	<item>
		<title><![CDATA[Learning from Millwall FC]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/11/02/learning-from-millwall-fc/]]></link>
		<description><![CDATA[A combination of loyalty to a cause and opposition can turn a reasonable group into a stubborn herd. by Jo Owen]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 02 Nov 2009 08:46:34 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/herd.html"><![CDATA[Herd]]></category>
		<category domain="http://resources.bnet.com/topic/jo+owen.html"><![CDATA[Jo Owen]]></category>
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		<title><![CDATA[24/7: Myth or Reality?]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/10/30/247-myth-or-reality/]]></link>
		<description><![CDATA[Everyone I know claims to work 100-hour weeks. So why do I only hear from them from 9-5? by Jo Owen]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 30 Oct 2009 06:36:12 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/myth.html"><![CDATA[Myth]]></category>
		<category domain="http://resources.bnet.com/topic/claim.html"><![CDATA[Claim]]></category>
		<category domain="http://resources.bnet.com/topic/jo+owen.html"><![CDATA[Jo Owen]]></category>
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		<title><![CDATA[Are You Hiring Skills, Values or Bank Robbers]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/10/27/are-you-hiring-skills-values-or-bank-robbers/]]></link>
		<description><![CDATA[I hire most people for their technical skills. Over the years, I have come to realise that this is a big mistake.    It was our book keeper who alerted me to the limitations of technical skills. She was good technically, but we should have read the warning...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 27 Oct 2009 03:45:11 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/bank.html"><![CDATA[Bank]]></category>
		<category domain="http://resources.bnet.com/topic/hiring.html"><![CDATA[Hiring]]></category>
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		<category domain="http://resources.bnet.com/topic/value.html"><![CDATA[Value]]></category>
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		<category domain="http://resources.bnet.com/topic/jo+owen.html"><![CDATA[Jo Owen]]></category>
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		<title><![CDATA[Wonka's Two Rules of Economics]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/10/18/wonkas-two-rules-of-economics/]]></link>
		<description><![CDATA[    When I was young I had an  aunt who owned a sweet shop. When you are six years old, things don't get  better than that.    Aunt Hatty was my very favourite aunt in the whole whole  world -- and she...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Sun, 18 Oct 2009 16:30:47 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/choice.html"><![CDATA[Choice]]></category>
		<category domain="http://resources.bnet.com/topic/wonka.html"><![CDATA[Wonka]]></category>
		<category domain="http://resources.bnet.com/topic/milky+bar.html"><![CDATA[Milky Bar]]></category>
		<category domain="http://resources.bnet.com/topic/operational+accounting.html"><![CDATA[Operational Accounting]]></category>
		<category domain="http://resources.bnet.com/topic/personal+finance.html"><![CDATA[Personal Finance]]></category>
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		<category domain="http://resources.bnet.com/topic/jo+owen.html"><![CDATA[Jo Owen]]></category>
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		<title><![CDATA[Beware: the Banking Bubble is Back]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/10/13/beware-the-banking-bubble-is-back/]]></link>
		<description><![CDATA[    Â     House prices are back up, share prices are back up. Even Adam Applegarth, the CEO who led Northern Rock to disaster, is back at work in financial services.    Welcome back to life in the bubble. Crisis? What crisis? Leona...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 13 Oct 2009 06:57:17 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/bank.html"><![CDATA[Bank]]></category>
		<category domain="http://resources.bnet.com/topic/hangover.html"><![CDATA[Hangover]]></category>
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		<category domain="http://resources.bnet.com/topic/banker.html"><![CDATA[Banker]]></category>
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		<category domain="http://resources.bnet.com/topic/money+problem.html"><![CDATA[Money Problem]]></category>
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		<category domain="http://resources.bnet.com/topic/jo+owen.html"><![CDATA[Jo Owen]]></category>
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		<title><![CDATA[The 10-Step CV Overhaul]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/10/09/the-10-step-cv-overhaul/]]></link>
		<description><![CDATA[I have had the doubtful pleasure of sifting through several thousand CVs over the years, looking for the people we need to interview. In tough times like these, you need your CV to stand out. You are only as good as you appear on your CV. Here are my ten...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 09 Oct 2009 03:10:48 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/employer.html"><![CDATA[Employer]]></category>
		<category domain="http://resources.bnet.com/topic/10-step+cv.html"><![CDATA[10-Step CV]]></category>
		<category domain="http://resources.bnet.com/topic/personal+interest.html"><![CDATA[Personal Interest]]></category>
		<category domain="http://resources.bnet.com/topic/team+management.html"><![CDATA[Team Management]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/jo+owen.html"><![CDATA[Jo Owen]]></category>
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		<title><![CDATA[Discovered: Albert Einstein's Lost Theory of Relativity]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/10/07/discovered-albert-einsteins-lost-theory-of-relativity/]]></link>
		<description><![CDATA[Einstein published two theories of relativity: special and general. I can now reveal his third, unpublished theory of relativity: reality relativity. This theoryÂ suggests reality is relative to where you stand. Or, to put it more simply, people believe whatever they want to believe.    If you want to...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 07 Oct 2009 03:40:22 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/bank.html"><![CDATA[Bank]]></category>
		<category domain="http://resources.bnet.com/topic/theory.html"><![CDATA[Theory]]></category>
		<category domain="http://resources.bnet.com/topic/reality.html"><![CDATA[Reality]]></category>
		<category domain="http://resources.bnet.com/topic/jo+owen.html"><![CDATA[Jo Owen]]></category>
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		<title><![CDATA[Lessons From the Umbrella Seller]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/09/30/lessons-from-the-umbrella-seller/]]></link>
		<description><![CDATA[Eventually, we all become salesmen. The more senior we become, the more our job means persuading and influencing people to do things. We give ourselves grand titles like Vice President, Senior Vice President, Executive Vice President or even Big Banana. But behind the grand titles lies the reality that we...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 30 Sep 2009 02:02:31 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/umbrella.html"><![CDATA[Umbrella]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
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		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
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		<category domain="http://resources.bnet.com/topic/jo+owen.html"><![CDATA[Jo Owen]]></category>
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		<title><![CDATA[The Real Difference Between Leadership and Management]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/09/24/the-real-difference-between-leadership-and-management/]]></link>
		<description><![CDATA[What is the difference between leadership and management? I should know: I have written both How to Lead and How to Manage.    But I recently discovered the definitive answer: leadership sells better than management. There are lots of people out there who want to be leaders, but...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 24 Sep 2009 01:52:40 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/leadership.html"><![CDATA[Leadership]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/jo+owen.html"><![CDATA[Jo Owen]]></category>
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		<title><![CDATA[Why Smart People Fall for Business Fads]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/09/23/why-smart-people-fall-for-business-fads/]]></link>
		<description><![CDATA[    Charlatans exist. That's no surprise. The mystery is  why so many smart people  fall for them -- quack doctors, snake oil salesmen and dodgy business gurus. Even as we part with our hard  earned cash we know, in our hearts, that the quack...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 23 Sep 2009 02:47:13 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/guru.html"><![CDATA[Guru]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://resources.bnet.com/topic/jo+owen.html"><![CDATA[Jo Owen]]></category>
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		<title><![CDATA[10 of the Biggest Management Myths]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/09/18/10-of-the-biggest-management-myths/]]></link>
		<description><![CDATA[Longer hours? Putting people first? The pursuit of excellence? Pah! Jo Owen submits his list of the 10 biggest myths in management. by Jo Owen]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 18 Sep 2009 03:55:30 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/myth.html"><![CDATA[Myth]]></category>
		<category domain="http://resources.bnet.com/topic/jo+owen.html"><![CDATA[Jo Owen]]></category>
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		<title><![CDATA[When Customers and Competitors Don't Matter]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/09/15/when-customers-and-competitors-dont-matter/]]></link>
		<description><![CDATA[For most managers, the real competition is not in the market place. The real competition is sitting at the next desk. Your job, bonus, promotion and budget is not threatened the moment MegaCorp's rivals start a Bouncy Penguin promotion. But that nice colleague of yours sitting next to you: that's...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 15 Sep 2009 03:25:52 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/jo+owen.html"><![CDATA[Jo Owen]]></category>
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		<title><![CDATA[How Not to Network]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/09/10/how-not-to-network/]]></link>
		<description><![CDATA[I find large business social functions very difficult. They tend to be full of self-important people showing off and getting drunk: they call it networking.Â     In theory, you are meant to be nice to people at such events. I've tried being nice and found it is very...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 10 Sep 2009 03:19:24 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/network.html"><![CDATA[Network]]></category>
		<category domain="http://resources.bnet.com/topic/question.html"><![CDATA[Question]]></category>
		<category domain="http://resources.bnet.com/topic/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://resources.bnet.com/topic/jo+owen.html"><![CDATA[Jo Owen]]></category>
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	<item>
		<title><![CDATA[Getting Even With Cheats]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/08/28/getting-even-with-cheats/]]></link>
		<description><![CDATA[To live corporate life is to experience getting stitched up, stiffed and done over. The longer you live on planet business, the longer the list of grudges and vendettas can become.    I have, over time, been cheated out of more millions of pounds than I care to...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 28 Aug 2009 03:50:28 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/reaction.html"><![CDATA[Reaction]]></category>
		<category domain="http://resources.bnet.com/topic/victim.html"><![CDATA[Victim]]></category>
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		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/jo+owen.html"><![CDATA[Jo Owen]]></category>
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	<item>
		<title><![CDATA[Should Leaders Admit to Mistakes?]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/08/25/should-leaders-admit-to-mistakes/]]></link>
		<description><![CDATA[    Should leaders be like the Pope and admit to fallibility, or like politicians and  deny mistakes?    At the heart of the problem is trust. We want  leaders we trust. If they are always messing up, we will not trust them much....]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 25 Aug 2009 08:53:09 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/team.html"><![CDATA[Team]]></category>
		<category domain="http://resources.bnet.com/topic/leader.html"><![CDATA[Leader]]></category>
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		<category domain="http://resources.bnet.com/topic/leadership.html"><![CDATA[Leadership]]></category>
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		<category domain="http://resources.bnet.com/topic/jo+owen.html"><![CDATA[Jo Owen]]></category>
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