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- What Makes a Great Boss?
- What do people want from their bosses? Work-life charity Working Families took to the streets of London to find out ahead of its annual award for Britain's Best Boss. Here's a film clip with what some employees want from a business leader. Their expectations aren't surprising --...
- Blog posts 2009-05-20
- Ryanair's Message to Customers: Blog Off
- Ah Ryanair: the jewel in the crown of customer service yet again proves how far we are from the days when Lord King, (BA's chairman when it was great) said: the customer is always right. Like Tesco employees all explained here, the budget airline's staff have let their guard down...
- Blog posts 2009-03-03
- Women and Vision: It's the Leadership Model That's Lacking
- Jess Stillman's post on female executives' perceived lack of vision has brought in a bagload of responses and some possible explanations as to why research might've arrived at that conclusion. Another research report, another possible answer: gender consultancy Catalyst's latest research suggests that...
- Blog posts 2009-02-26
- Will Sir Fred Goodwin Get His Pension?
- Should Sir Fred Goodwin get his pension? Let's consider the facts. This time last year, the Royal Bank of Scotland was said to have some $3.8trn of assets. Today it shattered corporate records by announcing losses of £24.1bn. It is now over 80 per cent owned by the government, which...
- Blog posts 2009-02-26
- Historic Brands Inspire Trust in Tough Times
- How is the recession affecting business-to-business brands? Those with heritage -- especially brands that made it through the Great Depression or have shown they can survive a crisis -- will be looked upon more favourably, according to Stephen Cheliotis, chairman of Superbrands, commenting on this year's ranking of the top...
- Blog posts 2009-02-25
- The Return of the McJob?
- Remember McJobs? For the uninitiated, the McJob was a lowly position, often in the service sector, with few opportunities for career advancement. In the late 1980s and early 1990s, it was almost a rite of passage for graduates. It was perfectly possible to graduate with honours and still find yourself...
- Blog posts 2009-02-19
- Hat Tip: Alessi's Formula for Innovation
- How does Italian "design factory" Alessi keep coming up with such inventive and playful products? A little bit of gut instinct, a unique "formula" for measuring a design's potential and a determination to keep taking risks. Interviewed by McKinsey Quarterly, Alberto Alessi reveals...
- Blog posts 2009-02-17
- Why Can't Boards Get Risk Management Right?
- Presumably, Sir James Crosby was trying to protect the FSA from further embarrassment by stepping down from his job as the regulator's deputy chair. But in resigning, he's brought to light the reason: that he's said to have ignored a red alert from a risk manager while in charge of...
- Blog posts 2009-02-11
- Does Bale-Style Bullying Go On Anywhere Else?
- Nothing's private in the workplace anymore. Carol Thatcher, the daughter of former PM Maggie and a presenter on the One Show on the BBC, was fired for making an after-show comment in the Green Room about a tennis player's hair being like that of a...
- Blog posts 2009-02-04
- How We (Don't) Cope With Snow in Britain
- It snowed in Britain yesterday. You'd have had to have been under a big rock for the past 24 hours to have missed the fact. Reporters, probably delighted to be covering something other than bankruptcies and jobless figures, revelled in every snow pun, while other countries sniggered at our inability...
- Blog posts 2009-02-03
- Is This the New (Old) Business Leader?
- Economic volatility is the new normal, according to The View from Harvard, and in this world, "leaders don't lead for very long" and have to contend with uncertainty and a constant threat of turmoil while running the business. If this is so, businesses will be looking for...
- Blog posts 2009-03-04
- Late Payers Show No Shame
- BNET's Crash Course on getting customer's to pay up contains some invaluable advice -- and it's realistic to suggest that you hold off on litigation until all else fails. But what about the UK right to interest on late payment -- do businesses make use of it? ...
- Blog posts 2009-03-10
- Ram Charan: How Sales Teams Can Adapt to the Downturn
- bnet_ramcharam_1003_01 The current economic crisis is changing the way sales managers and teams perform, as well as how they should be measured. Sales representatives need to focus on profitable sales growth, gathering intelligence on customers to ensure that the business is delivering value as well as keen...
- Blog posts 2009-03-11
- Budget 2009: "Fairness" and "Opportunity", But Not For All
- Chancellor Darling's 2009 Budget spread the pain, but a bit unevenly, targeting top earners and specific industries for taxation. In a much anticipated Budget, Darling earned bouquets and brickbats in equal measure. He got a general nod of approval for being direct and open about the UK's...
- Blog posts 2009-04-22
- If I Were Chancellor...
- For all its vaunted support of the SME sector, can the government help them now, when access to funding and supply chain pressures are constricting their ability to grow? According to the Chartered Management Institute's latest Economic Outlook Survey, 85 per cent of managers think the government...
- Blog posts 2009-04-22
- Pranks for the Memories: Biz is Best at April Fool's Gags
- Playing at work's generally considered a valuable stress-buster, commonsense notwithstanding, and has even been linked to better team-working and creativity. But this year's tough economic climate (not to mention the po-faced presence of world leaders at the G20 summit in London) may make...
- Blog posts 2009-03-31
- Managers, Stop Being Servile
- Stop cosseting Gen Y employees, says author Bruce Tulgan in this Ypulse interview about his book, "Not Everyone Gets a Trophy: How to Manage Generation Y." Managers have been told to create 'thank-you' and 'praise' programmes for their younger employees, they've been advised to treat recruitment as...
- Blog posts 2009-03-25
- Talent and Teamwork Fall Prey to Cost-Cutting
- Is the recession putting paid to talent management. Several surveys suggest so: PricewaterhouseCoopers's Global CEO survey finds company bosses struggling to balance the urgent need for cost-cutting with the longer-term, loftier-seeming notions of talent retention. Globally, workforce development and training are dropping down the priority list and...
- Blog posts 2009-03-24
- UK Companies Complacent in the Face of Risk
- UK businesses are still too cursory when it comes to risk planning, despite the events of the past 18 months roundly demonstrating the value of thorough contingency planning. While the past year's seen a rise in the number of companies to adopt some...
- Blog posts 2009-03-19
- Mintzberg: Blame MBAs for the Crisis of Management
- The MBA bashers are out in force this week. The current crisis is not a financial one, it's a crisis of management, says Henry Mintzberg in the Globe and Mail. Short-termism and ignorance among executives and employees contributed to what Mintzberg calls a "monumental failure of management",...
- Blog posts 2009-03-17
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