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- Internet Retailing is Getting Tribal for Xmas
- Internet retailers will be preparing for their busiest season with mixed feelings this year. Traditionally Christmas has been a boon for internet shoppers wishing to avoid the crowds on the high street and possibly bag a bargain too. This year, internet shopping activity could well be slowed down by disruption...
- Blog posts 2009-10-26
- Don't Let Your Digital Tattoo Beat You
- This morning I received a release introducing me to a digital media phenomenon I'd not heard of before -- digital tattoo. It refers to the information we post online, on Facebook, Linkedin et al, that may be embarrassing if viewed by polite company and which is indelible. It's the digital...
- Blog posts 2009-09-03
- Can't Innovate? Borrow
- If you can't create, borrow someone else's ideas, advises David Kord Murray in his book, "Borrowing Brilliance". Borrowing other's ideas is common to most creative thinkers, as Murray points out. Everyone, from Albert Einstein to Bill Gates and Steve Jobs "stood on the shoulders...
- Blog posts 2009-09-02
- CEOs Have Employee Engagement Problems, Trust Us
- Research out from the Institute of Leadership & Management ILM suggests we don't trust our CEOs that much. The Index of Leadership Trust, a survey of over 5,600 employees conducted during the summer, found 31 per cent of us have low or no trust in our senior teams. ...
- Blog posts 2009-09-02
- Can We Harness Crowd Collaboration?
- Crowds act co-operatively in emergency situations, according to one of the latest posts on the British Psychological Society blog. According to research published in the September edition of the 'British Journal of Social Psychology' by John Drury and colleagues, people tend to act altruistically towards others, even complete strangers, in...
- Blog posts 2009-08-27
- Customer Service? Not Something We Need to Think About
- Customer service is a concept that in the UK, we are still getting to grips with. But as customers, it's something that we are learning to demand more. However good it gets though, some companies we deal with are never likely to give good customer service, because they don't have...
- Blog posts 2009-08-26
- Carbon Trust Joins Growing Band of Scrappage Merchants
- News came through to us of an initiative from the Carbon Trust involving interest-free loans for retail  SMEs so that they can replace inefficient and power hungry equipment with brand new, carbon friendly stuff. It's a trend that's catching on in all sorts of ways. The Carbon Trust is...
- Blog posts 2009-08-26
- Why Should We Be Offered the Cheapest Rail Fare?
- The news that consumer watchdog Which? magazine has found rail operator ticket sales staff not quoting the cheapest fares probably won't surprise anyone. If the research is rigorous, which the Association of Train Operating Companies ATOC says it is not, it shows a serious customer disservice on their part. ...
- Blog posts 2009-08-20
- Shoppers Still Cling to Staycation And Sew-it-Yourself
- News that a number of economies around the world are emerging from recession doesn't seem to have rubbed off on domestic consumers. Does this mean British Shoppers have adopted a sort of self-imposed frugality? This week, Japan announced it had grown GDP in the first three months of...
- Blog posts 2009-08-18
- Recession-Buster BrightHouse Has No Magic Formula
- The BNET UK team has just had a meeting with Leo McKee, CEO of BrightHouse, to pick his brains on how to create a recession-busting company. BrightHouse is a rent-to-own electricals, white goods and furniture retailer, based in Scotland, the north of England and Wales, which targets the sort...
- Blog posts 2009-08-17
- Unlock the Potential of Line Managers
- McKinsey has just published its latest quarterly report on front-line managers --Â a crucial but often neglected role in the business. Often they are looked on as even more expendable than the foot-soldiers they manage, because they don't even execute strategy, they merely oversee that execution performed by...
- Blog posts 2009-08-11
- Five Nightmare Work Colleagues of the Silver Screen
- Everyone remembers the great tycoons immortalised on celluloid. Citizen Kane and Gordon Gecko are the fictional movers and shakers, who buy up or bring down business empires at a whim. What is less celebrated are the more recognisable characters in the workplace, some of them charming and...
- Blog posts 2009-08-04
- Twitter Gets Freemium Model
- Social media blog Mashable has posted about the availability of a US-only Twitter service that allows people to charge for content. Called Socialcord, it allows you to charge followers for text and multimedia content through their phone accounts. According to Mashable, four US service providers are collaborating with Socialcord for...
- Blog posts 2009-08-04
- The Ice Warrior Has a Detailed Plan
- When you are about to step into the unknown, it's a good thing to plan ahead. Polar explorer Jim McNeill is a great advocate of thorough planning. He walks across the wastes of the Arctic for a living, running the Ice Warrior project -- an initiative to...
- Blog posts 2009-07-31
- Slackers, Sickies and Whiners: Why Management's To Blame
- The devil makes work for idle hands, so the saying goes -- and it’s no less true in the workplace. In certain instances, employees would rather do anything than the tasks they’ve been given. Managers often look upon staff misbehaviour as proof of their very existence -- someone needs to...
- Blog posts 2009-07-28
- Moon Landing: A Giant Leap for Man-Management
- The Apollo 11 moon landing 40 years ago yesterday was a huge waste of money, but so what? Landing three men on the moon on 20 July 1969 is a triumph of endeavour that arguably hasn't been topped since. The Apollo programme employed 390,000 people (around the same...
- Blog posts 2009-07-21
- How to Survive a Mega-Merger
- The recent flurry of merger and acquisition activity around T-Mobile and Cadbury suggests the big deal is back in. What does this mean for the people in those companies? Historically, big mergers have been precarious at best, with many such alliances mired in integration challenges, both operationally and culturally for...
- Blog posts 2009-09-09
- Lessons Learned from 9/11
- The al-Qaeda attack on the World Trade Centre and the Pentagon on 11 September 2001 still echoes even now and it was plain on the day, western society had shifted, slightly but significantly in the space of 24 hours. Remembering the day, the news was received by...
- Blog posts 2009-09-11
- A Small Business Guide to Social Media
- At the launch of Small Business Week 2009, BT presented the results of a massive survey of SMEs. A sample of over 7,000 business people revealed 20 per cent were using social media in some way to promote their businesses. I had some questions for Mick Hegarty, strategy...
- Blog posts 2009-10-21
- Surviving the Upturn: 5 Tips For Small Businesses
- Despite high-level commentators wringing their hands about a W or even VW economic recovery, UK small businesses are a fairly chipper lot. According to research from BT Business, launched to coincide with the commencement of Small Business Week, 35 per cent of small businesses predict an upswing by within the...
- Blog posts 2009-10-20
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