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	<title><![CDATA[julian goldsmith Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/julian+goldsmith.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to julian goldsmith]]></description>
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		<title><![CDATA[Tiger Woods, Reputation and Corporate Sponsorship]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/12/03/tiger-woods-reputation-and-corporate-sponsorship/]]></link>
		<description><![CDATA[The trials and tribulations of champion golfer Tiger Woods, following a mysterious car crash, illustrates the downside of setting yourself up as the face of corporate organisations. by Julian Goldsmith]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 03 Dec 2009 02:13:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/tiger+woods.html"><![CDATA[Tiger Woods]]></category>
		<category domain="http://resources.bnet.com/topic/julian+goldsmith.html"><![CDATA[Julian Goldsmith]]></category>
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	<item>
		<title><![CDATA[Keep Your Head Above Water as VAT Rises]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/12/02/keep-your-head-above-water-as-vat-rises/]]></link>
		<description><![CDATA[The impending rise in VAT over the New Year could have a massive impact on many different companies. Here's how not to get caught out. by Julian Goldsmith]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 02 Dec 2009 07:44:23 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/vat.html"><![CDATA[VAT]]></category>
		<category domain="http://resources.bnet.com/topic/rise.html"><![CDATA[Rise]]></category>
		<category domain="http://resources.bnet.com/topic/taxes.html"><![CDATA[Taxes]]></category>
		<category domain="http://resources.bnet.com/topic/free+trade.html"><![CDATA[Free Trade]]></category>
		<category domain="http://resources.bnet.com/topic/financial+planning.html"><![CDATA[Financial Planning]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/julian+goldsmith.html"><![CDATA[Julian Goldsmith]]></category>
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	<item>
		<title><![CDATA[Two Tips For Remote Presentations]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/12/02/two-tips-for-remote-presentations/]]></link>
		<description><![CDATA[Much to the purveyors of collaboration technology's chagrin, there's still no substitute for a face-to-face presentation - even their own research says so.    Here's the latest research from Adobe, the people who brought you the pdf:    	99 per centÂ of presenters believe their personality is...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 02 Dec 2009 01:03:15 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/presentation.html"><![CDATA[Presentation]]></category>
		<category domain="http://resources.bnet.com/topic/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://resources.bnet.com/topic/groupware.html"><![CDATA[Groupware]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/julian+goldsmith.html"><![CDATA[Julian Goldsmith]]></category>
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		<title><![CDATA[Small Biz Bosses, Mend Your Ways on Bad Behaviour]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/12/01/small-biz-bosses-mend-your-ways-on-bad-behaviour/]]></link>
		<description><![CDATA[Small business bosses are often too cavalier about bad behaviour in the office. Julian Goldsmith offers some simple solutions that may save you a more serious suit later. by Julian Goldsmith]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 01 Dec 2009 09:17:11 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/boss.html"><![CDATA[Boss]]></category>
		<category domain="http://resources.bnet.com/topic/small+business.html"><![CDATA[Small Business]]></category>
		<category domain="http://resources.bnet.com/topic/small+business+boss.html"><![CDATA[Small Business Boss]]></category>
		<category domain="http://resources.bnet.com/topic/julian+goldsmith.html"><![CDATA[Julian Goldsmith]]></category>
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		<title><![CDATA[Weekend Round-Up]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/11/30/weekend-round-up-9/]]></link>
		<description><![CDATA[Sunday Times    Joe Lewis blocks Archie Norman from Mitchells & Butlers top job  Billionaire currency trader Joe Lewis has blocked the appointment of newly appointed ITV chairman Archie Norman as non-executive chairman of pub group Mitchells & Butlers.    Lewis holds almost 23% of...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 30 Nov 2009 01:53:22 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/bank.html"><![CDATA[Bank]]></category>
		<category domain="http://resources.bnet.com/topic/job.html"><![CDATA[Job]]></category>
		<category domain="http://resources.bnet.com/topic/m%2526b.html"><![CDATA[M&B]]></category>
		<category domain="http://resources.bnet.com/topic/sunday+harrods.html"><![CDATA[Sunday Harrods]]></category>
		<category domain="http://resources.bnet.com/topic/gender+and+diversity.html"><![CDATA[Gender And Diversity]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/asset+management.html"><![CDATA[Asset Management]]></category>
		<category domain="http://resources.bnet.com/topic/financial+services.html"><![CDATA[Financial Services]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
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		<category domain="http://resources.bnet.com/topic/operational+planning.html"><![CDATA[Operational Planning]]></category>
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		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/julian+goldsmith.html"><![CDATA[Julian Goldsmith]]></category>
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		<title><![CDATA[Walker Report: Banks Risk Carbon Copy Non-Execs]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/11/27/walker-report-banks-risk-carbon-copy-non-execs/]]></link>
		<description><![CDATA[As the UK finance industry ponders the repercussions of Sir David Walker's report on the banking sector, much has been made of proposals to declare the number of employees paid 1m or above. While this is an emotive issue that provides for great headlines, it's likely this measure will have...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 27 Nov 2009 03:25:51 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/bank.html"><![CDATA[Bank]]></category>
		<category domain="http://resources.bnet.com/topic/board.html"><![CDATA[Board]]></category>
		<category domain="http://resources.bnet.com/topic/sector.html"><![CDATA[Sector]]></category>
		<category domain="http://resources.bnet.com/topic/banking.html"><![CDATA[Banking]]></category>
		<category domain="http://resources.bnet.com/topic/corporate+governance.html"><![CDATA[Corporate Governance]]></category>
		<category domain="http://resources.bnet.com/topic/financial+accounting.html"><![CDATA[Financial Accounting]]></category>
		<category domain="http://resources.bnet.com/topic/personal+finance.html"><![CDATA[Personal Finance]]></category>
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		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
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		<category domain="http://resources.bnet.com/topic/julian+goldsmith.html"><![CDATA[Julian Goldsmith]]></category>
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		<title><![CDATA[Overdraft Fees: The Pitfalls of 'Free']]></title>
		<link><![CDATA[http://blogs.bnet.com/customer-service/?p=611]]></link>
		<description><![CDATA[The Supreme Court ruling on the OFTâ€™s jurisdiction over bank overdraft charges is going to do nothing for the banksâ€™ customer relationships.    Had the supreme court ruled in favour of the OFT and this lead to the banks having to repay overdraft fees, it would probably have...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 25 Nov 2009 03:55:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/bank.html"><![CDATA[Bank]]></category>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/financial+services.html"><![CDATA[Financial Services]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/julian+goldsmith.html"><![CDATA[Julian Goldsmith]]></category>
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		<title><![CDATA[Management Lessons From the Royal Navy, 1759]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/11/20/management-lessons-from-the-royal-navy-1759/]]></link>
		<description><![CDATA[Ideas such as employee engagement, and remote management aren't as new as we might think. The Royal Navy practised them in 1759. by Julian Goldsmith]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 20 Nov 2009 01:07:46 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/julian+goldsmith.html"><![CDATA[Julian Goldsmith]]></category>
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		<title><![CDATA[7 Mantras For Maverick Entrepreneurs]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/11/17/7-mantras-for-maveric-entrepreneurs/]]></link>
		<description><![CDATA[Enterprise UK, the organisation set up to encourage social entrepreneurship and run by the Department for Business Innovation and Skills has kicked off Global Entrepreneurship Week. The event was launched by a morning of panel discussions at the British Library in London and while there was some sage advice from...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 17 Nov 2009 04:48:22 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/entrepreneur.html"><![CDATA[Entrepreneur]]></category>
		<category domain="http://resources.bnet.com/topic/u.k..html"><![CDATA[U.K.]]></category>
		<category domain="http://resources.bnet.com/topic/innovators.html"><![CDATA[Innovators]]></category>
		<category domain="http://resources.bnet.com/topic/entrepreneurship.html"><![CDATA[Entrepreneurship]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/julian+goldsmith.html"><![CDATA[Julian Goldsmith]]></category>
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		<title><![CDATA[Internet Retailing is Getting Tribal for Xmas]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/10/26/internet-retailing-is-getting-tribal-for-xmas/]]></link>
		<description><![CDATA[Internet retailers will be preparing for their busiest season with mixed feelings this year. Traditionally Christmas has been a boon for internet shoppers wishing to avoid the crowds on the high street and possibly bag a bargain too. This year, internet shopping activity could well be slowed down by disruption...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 26 Oct 2009 08:57:18 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/advertisement.html"><![CDATA[Advertisement]]></category>
		<category domain="http://resources.bnet.com/topic/internet+shopping.html"><![CDATA[Internet Shopping]]></category>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://resources.bnet.com/topic/julian+goldsmith.html"><![CDATA[Julian Goldsmith]]></category>
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		<title><![CDATA[A Small Business Guide to Social Media]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/10/21/a-small-business-guide-to-social-media/]]></link>
		<description><![CDATA[At the launch of Small Business Week 2009, BT presented the results of a massive survey of SMEs. A sample of over 7,000 business people revealed 20 per cent were using social media in some way to promote their businesses.    I had some questions forÂ Mick Hegarty, strategy...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 21 Oct 2009 03:14:28 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/social+media.html"><![CDATA[Social Media]]></category>
		<category domain="http://resources.bnet.com/topic/small+business.html"><![CDATA[Small Business]]></category>
		<category domain="http://resources.bnet.com/topic/julian+goldsmith.html"><![CDATA[Julian Goldsmith]]></category>
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	<item>
		<title><![CDATA[Surviving the Upturn: 5 Tips For Small Businesses]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/10/20/surviving-the-upturn-5-tips-for-small-businesses/]]></link>
		<description><![CDATA[Despite high-level commentators wringing their hands about a W or even VW economic recovery, UK small businesses are a fairly chipper lot. According to research from BT Business, launched to coincide with the commencement of Small Business Week, 35 per cent of small businesses predict an upswing by within the...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 20 Oct 2009 02:35:18 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/british+telecommunications.html"><![CDATA[British Telecommunications]]></category>
		<category domain="http://resources.bnet.com/topic/small+business.html"><![CDATA[Small Business]]></category>
		<category domain="http://resources.bnet.com/topic/small+business+week+2009.html"><![CDATA[Small Business Week 2009]]></category>
		<category domain="http://resources.bnet.com/topic/julian+goldsmith.html"><![CDATA[Julian Goldsmith]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BTY</category>
		<category domain="tickers">BTY</category>
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		<title><![CDATA[UK Directors' Bonuses Have Frozen, Honest]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/10/15/uk-directors-bonuses-have-frozen-honest/]]></link>
		<description><![CDATA[Contrary to whatÂ you might be seeing in the news, bonus pay-outs for UK board members have significantly decreased.    A recent Hay Group survey of almost 12,000 senior executives found the median (mid-range) average boardroom director's salary has stayed static in the twelve months to May 2009. Total...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 15 Oct 2009 02:43:46 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/hay+group.html"><![CDATA[Hay Group]]></category>
		<category domain="http://resources.bnet.com/topic/bonus.html"><![CDATA[Bonus]]></category>
		<category domain="http://resources.bnet.com/topic/u.k..html"><![CDATA[U.K.]]></category>
		<category domain="http://resources.bnet.com/topic/director.html"><![CDATA[Director]]></category>
		<category domain="http://resources.bnet.com/topic/corporate+governance.html"><![CDATA[Corporate Governance]]></category>
		<category domain="http://resources.bnet.com/topic/benefits.html"><![CDATA[Benefits]]></category>
		<category domain="http://resources.bnet.com/topic/payroll+solutions.html"><![CDATA[Payroll Solutions]]></category>
		<category domain="http://resources.bnet.com/topic/personal+finance.html"><![CDATA[Personal Finance]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
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		<category domain="http://resources.bnet.com/topic/julian+goldsmith.html"><![CDATA[Julian Goldsmith]]></category>
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		<title><![CDATA[Don't Knock Rupert Murdoch's Paywall Plan, Yet]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/10/09/dont-knock-rupert-murdochs-paywall-plan/]]></link>
		<description><![CDATA[Should we pay for digital media? It's the hottest topic occupying the minds of every media professional today. And some are very vocal about it.    News Corp owner and possibly the most influential man in media for the last 30 years, Rupert Murdoch has released the latest...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 09 Oct 2009 08:25:57 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/rupert+murdoch.html"><![CDATA[Rupert Murdoch]]></category>
		<category domain="http://resources.bnet.com/topic/news+corp..html"><![CDATA[News Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://resources.bnet.com/topic/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://resources.bnet.com/topic/branding.html"><![CDATA[Branding]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/julian+goldsmith.html"><![CDATA[Julian Goldsmith]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">NWS</category>
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		<title><![CDATA[Royal Mail Dispute a Test Case on Employee Flexibility]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/10/08/royal-mail-dispute-a-test-case-on-employee-flexibility/]]></link>
		<description><![CDATA[The Royal Mail union's vote in favour of strike action has undoubtedly caused a stir for being potentially the first big national industrial action of this recession. It will jog memories of other big public sector strikes, but there are a number of issues that make this dispute indicative of...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 08 Oct 2009 07:50:05 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/public+sector.html"><![CDATA[Public Sector]]></category>
		<category domain="http://resources.bnet.com/topic/strike.html"><![CDATA[Strike]]></category>
		<category domain="http://resources.bnet.com/topic/royal+mail.html"><![CDATA[Royal Mail]]></category>
		<category domain="http://resources.bnet.com/topic/royal+mail+union.html"><![CDATA[Royal Mail Union]]></category>
		<category domain="http://resources.bnet.com/topic/communication+workers+union.html"><![CDATA[Communication Workers Union]]></category>
		<category domain="http://resources.bnet.com/topic/julian+goldsmith.html"><![CDATA[Julian Goldsmith]]></category>
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	<item>
		<title><![CDATA[E-Learning: For and Against]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/10/05/e-learning-for-and-against/]]></link>
		<description><![CDATA[E-Learning (E-L) is an ideal that's praised and scorned in equal measure. It has the potential to transform the way skills are acquired at work, but are today's E-L tools adequate to teach the skills needed in the future?    That was the subject of a debate at...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 05 Oct 2009 07:52:49 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/training.html"><![CDATA[Training]]></category>
		<category domain="http://resources.bnet.com/topic/e-l.html"><![CDATA[E-L]]></category>
		<category domain="http://resources.bnet.com/topic/rocketry.html"><![CDATA[Rocketry]]></category>
		<category domain="http://resources.bnet.com/topic/learners.html"><![CDATA[Learners]]></category>
		<category domain="http://resources.bnet.com/topic/e-learning.html"><![CDATA[E-learning]]></category>
		<category domain="http://resources.bnet.com/topic/training+and+certification.html"><![CDATA[Training And Certification]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/julian+goldsmith.html"><![CDATA[Julian Goldsmith]]></category>
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		<title><![CDATA[Four Tips on Attracting Angel Investment]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/09/28/four-tips-on-attracting-angel-investment/]]></link>
		<description><![CDATA[What do individual private investors look for in start-ups? One investment fund boss offers his advice. by Julian Goldsmith]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 28 Sep 2009 05:28:28 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/investment.html"><![CDATA[Investment]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/julian+goldsmith.html"><![CDATA[Julian Goldsmith]]></category>
	</item>
	<item>
		<title><![CDATA[Is Your Face Holding You Back?]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/09/25/is-your-face-holding-you-back/]]></link>
		<description><![CDATA[The old expressions â€˜he has an honest faceâ€™ and â€˜donâ€™t trust him -- his eyes are too close togetherâ€™ are often associated with gossiping grannies of fiction. But they may actually have some basis in fact. The British Psychological Society Research Digest Blog has a post on a recent study...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 25 Sep 2009 01:00:07 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/face.html"><![CDATA[Face]]></category>
		<category domain="http://resources.bnet.com/topic/men.html"><![CDATA[Men]]></category>
		<category domain="http://resources.bnet.com/topic/british+psychological+society+research+digest+blog.html"><![CDATA[British Psychological Society Research Digest Blog]]></category>
		<category domain="http://resources.bnet.com/topic/gender+and+diversity.html"><![CDATA[Gender And Diversity]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/julian+goldsmith.html"><![CDATA[Julian Goldsmith]]></category>
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	<item>
		<title><![CDATA[Recession Over? Not Quite Yet]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/09/23/recession-over-not-quite-yet/]]></link>
		<description><![CDATA[Hereâ€™s a conundrum: When is an end of recession not an end of recession? Answer: when the economic trends brighten up but the real indicators of economic prosperity -â€" rising employment, rising wages, access to credit â€"- are still out of the reach of the general population.   ...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 23 Sep 2009 08:02:49 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/recession.html"><![CDATA[Recession]]></category>
		<category domain="http://resources.bnet.com/topic/cbi.html"><![CDATA[CBI]]></category>
		<category domain="http://resources.bnet.com/topic/julian+goldsmith.html"><![CDATA[Julian Goldsmith]]></category>
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		<title><![CDATA[Service Standard: Good Start, But Don't Stop There]]></title>
		<link><![CDATA[http://blogs.bnet.com/customer-service/?p=254]]></link>
		<description><![CDATA[The Institute of Customer Service ICS has launched an accreditation scheme ServiceMark aimed at raising the bar in customer service. It's a fine sentiment, but will customers be served better, just because there is a plaque on the wall?    The scheme is built around companies assessing their...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 23 Sep 2009 06:54:17 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[Customer Service]]></category>
		<category domain="http://resources.bnet.com/topic/audit.html"><![CDATA[Audit]]></category>
		<category domain="http://resources.bnet.com/topic/product+marketing.html"><![CDATA[Product Marketing]]></category>
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		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/julian+goldsmith.html"><![CDATA[Julian Goldsmith]]></category>
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