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	<title><![CDATA[k. clough Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/k.+clough.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to k. clough]]></description>
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		<title><![CDATA[Listen To What Your Customers Are Saying]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=313264]]></link>
		<description><![CDATA[Mastering the art of managing customer complaints can seem like a thankless job, but keep in mind that for every customer that shares their worries, concerns or complaints, there are likely more that did not express their dissatisfaction, and instead simply moved on to a competitor. Customer complaints can, and...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 04 Sep 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://resources.bnet.com/topic/k.+clough.html"><![CDATA[K. Clough]]></category>
		<category domain="http://resources.bnet.com/topic/customer+complaint.html"><![CDATA[Customer Complaint]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
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	<item>
		<title><![CDATA[Find Out What Your Customers Want And Expect...Before Your Competitors Do]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=313268]]></link>
		<description><![CDATA[Satisfy your customers or someone else will. Your prospects and customers can give you important feedback, both directly and indirectly. Do you get, keep, and deserve your customers by finding out what they really want from you? The most frequently overlooked low-tech method is to talk to someone who talks...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 29 Aug 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/k.+clough.html"><![CDATA[K. Clough]]></category>
	</item>
	<item>
		<title><![CDATA[3 Qualities Shared By All Great Logos]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=313272]]></link>
		<description><![CDATA[Your visual identity is often the first thing that captures the attention of consumers. How does the designer visually communicate the essence of your brand and how do you know they've got it right? This paper explains 3 qualities shared by the best corporate identities. Measure the designs submitted to...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 28 Aug 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://resources.bnet.com/topic/identity.html"><![CDATA[Identity]]></category>
		<category domain="http://resources.bnet.com/topic/k.+clough.html"><![CDATA[K. Clough]]></category>
	</item>
	<item>
		<title><![CDATA[Niche Marketing Is Your Key To Avoiding A Common Business Blunder]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=313276]]></link>
		<description><![CDATA[Niche marketing occurs when you intentionally focus your marketing efforts on a targeted portion of the Internet or another similar market. These targeted portions, known as niche markets, provide a product or service for a defined group of customers who have very specific needs. Niche marketers address the need and...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 20 Aug 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/k.+clough.html"><![CDATA[K. Clough]]></category>
		<category domain="http://resources.bnet.com/topic/niche+marketing.html"><![CDATA[Niche Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[5 Things You Must Have To Succeed In Affiliate Marketing]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=313312]]></link>
		<description><![CDATA[The idea of being mere passengers on a ship meant to sail to the farthest points does not appeal to people who like to put their destiny into their own hands. They have the desire of maneuvering the ships themselves, of being able to be the ones to take it...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 17 Aug 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/ship.html"><![CDATA[Ship]]></category>
		<category domain="http://resources.bnet.com/topic/k.+clough.html"><![CDATA[K. Clough]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[The Technology Trap For Talking Takes A Toll]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=313316]]></link>
		<description><![CDATA[A Harris Interactive survey for Whitepages.com released findings on what communication modes are most open to misunderstanding. Not surprisingly, 80% of adults found it most easy to misinterpret the tone of e-mail. Seventy-eight percent found text messages to be misleading, while 71% could also be put off by letters. Consider...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 16 Aug 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/mode.html"><![CDATA[Mode]]></category>
		<category domain="http://resources.bnet.com/topic/k.+clough.html"><![CDATA[K. Clough]]></category>
		<category domain="http://resources.bnet.com/topic/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://resources.bnet.com/topic/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[6 Sales Myths Busted]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=313320]]></link>
		<description><![CDATA[There are a lot of sales myths that not only diminish your chances of success, they also make selling more complicated and harder than necessary. Selling is, in fact, quite simple, provided you know, understand and apply some fundamentals. And you ignore sales myths. This paper explains 6 Sales Myths. ]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 15 Aug 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/k.+clough.html"><![CDATA[K. Clough]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
	</item>
	<item>
		<title><![CDATA[6 Steps To Avoid Being Manipulative]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=313418]]></link>
		<description><![CDATA[Manipulation is all about controlling others for your own advantage. As a professional you definitely don't want people thinking you are manipulating them into buying your products and services. In fact, your fear of being perceived as being manipulative may be putting you off having some sales conversations. So how...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 07 Aug 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/k.+clough.html"><![CDATA[K. Clough]]></category>
		<category domain="http://resources.bnet.com/topic/manipulation.html"><![CDATA[Manipulation]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
	</item>
	<item>
		<title><![CDATA[7 Steps To Starting Your Business]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=313324]]></link>
		<description><![CDATA[Finally decided to start a business. Now, from to start? This question comes up a lot and the author is always surprised by the "Words of wisdom" seasoned entrepreneurs give. Things like "Make a website," "Get your business license," "Buy this software," "Read this book," "write a business plan" or...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 11 Jul 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/author.html"><![CDATA[Author]]></category>
		<category domain="http://resources.bnet.com/topic/k.+clough.html"><![CDATA[K. Clough]]></category>
		<category domain="http://resources.bnet.com/topic/entrepreneurship.html"><![CDATA[Entrepreneurship]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+word.html"><![CDATA[Microsoft Word]]></category>
		<category domain="http://resources.bnet.com/topic/web+site+development.html"><![CDATA[Web Site Development]]></category>
		<category domain="http://resources.bnet.com/topic/word+processors.html"><![CDATA[Word Processors]]></category>
		<category domain="http://resources.bnet.com/topic/web+technology.html"><![CDATA[Web Technology]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+office.html"><![CDATA[Microsoft Office]]></category>
		<category domain="http://resources.bnet.com/topic/financial+services.html"><![CDATA[Financial Services]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/office+suites.html"><![CDATA[Office Suites]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[Internet]]></category>
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	<item>
		<title><![CDATA[Improve Customer Rapport With Improv!]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=313415]]></link>
		<description><![CDATA[As we look for ways to improve our rapport with customers, clients and prospects let's cast our gaze to improv - improvisational behavior popularized by those whacky folks seen in drama classes, theatre troupes, on the entertaining television show Whose Line Is It Anyway? It might surprise you to learn...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 10 Jul 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/rapport.html"><![CDATA[Rapport]]></category>
		<category domain="http://resources.bnet.com/topic/k.+clough.html"><![CDATA[K. Clough]]></category>
		<category domain="http://resources.bnet.com/topic/tvs.html"><![CDATA[TVs]]></category>
		<category domain="http://resources.bnet.com/topic/tv+%2526+home+theater.html"><![CDATA[Tv & Home Theater]]></category>
		<category domain="http://resources.bnet.com/topic/personal+technology.html"><![CDATA[Personal Technology]]></category>
		<category domain="http://resources.bnet.com/topic/home+entertainment.html"><![CDATA[Home Entertainment]]></category>
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	<item>
		<title><![CDATA[After The Show: Self Analysis A Critical Component To Improve Performance]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=313304]]></link>
		<description><![CDATA[Continual improvement is a goal for many exhibitors. Knowing that tradeshows can play an integral role in a company's marketing campaign, they're committed to doing the best job they can this year - and a better one next year. To continually improve, you have to have a very clear and...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 09 Jul 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/criteria.html"><![CDATA[Criteria]]></category>
		<category domain="http://resources.bnet.com/topic/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://resources.bnet.com/topic/analysis.html"><![CDATA[Analysis]]></category>
		<category domain="http://resources.bnet.com/topic/k.+clough.html"><![CDATA[K. Clough]]></category>
		<category domain="http://resources.bnet.com/topic/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
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	<item>
		<title><![CDATA[The Individual 401k - Big Business Benefits For The Home Business]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=313300]]></link>
		<description><![CDATA[Major mutual fund and investment management companies now offer self employed individuals 401k plans that are easy to install and administer at very low cost. What's more independent contractors and small business owners can borrow part of their retirement savings tax-free and penalty free by taking advantage of a loan...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 26 Jun 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/401%2528k%2529+plan.html"><![CDATA[401(k) Plan]]></category>
		<category domain="http://resources.bnet.com/topic/small+business.html"><![CDATA[Small Business]]></category>
		<category domain="http://resources.bnet.com/topic/k.+clough.html"><![CDATA[K. Clough]]></category>
		<category domain="http://resources.bnet.com/topic/401%2528k%2529.html"><![CDATA[401(k)]]></category>
		<category domain="http://resources.bnet.com/topic/retirement+plans.html"><![CDATA[Retirement Plans]]></category>
		<category domain="http://resources.bnet.com/topic/investment.html"><![CDATA[Investment]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/benefits.html"><![CDATA[Benefits]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
	</item>
	<item>
		<title><![CDATA[Home Business - Start Organized, Stay Organized, Save Time]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=313280]]></link>
		<description><![CDATA[When you start a new home based business, it is easy to overlook or put off some of the boring mundane chores while you concentrate on building up your business. One such chore is creating a proper home office filing system for your business documents. In all the excitement and...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 21 Jun 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/chore.html"><![CDATA[Chore]]></category>
		<category domain="http://resources.bnet.com/topic/k.+clough.html"><![CDATA[K. Clough]]></category>
		<category domain="http://resources.bnet.com/topic/time+management.html"><![CDATA[Time Management]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/productivity.html"><![CDATA[Productivity]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Risking By Not Risking]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=313284]]></link>
		<description><![CDATA[The author has often been asked, "What is the biggest mistake you've made in your business?" And the first one that comes to mind was not creating and selling products much sooner. He was in business for years and years before he created his first product. Up to that point...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 07 Jun 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/risk.html"><![CDATA[Risk]]></category>
		<category domain="http://resources.bnet.com/topic/product.html"><![CDATA[Product]]></category>
		<category domain="http://resources.bnet.com/topic/mistake.html"><![CDATA[Mistake]]></category>
		<category domain="http://resources.bnet.com/topic/k.+clough.html"><![CDATA[K. Clough]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/security.html"><![CDATA[Security]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[How Unique Is Your Business?]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=313288]]></link>
		<description><![CDATA[All business owners like to believe that their business is in someway unique or unlike any other business. At its core though, how different are small businesses really? Nearly all small businesses struggle with relatively similar issues. Most owners wear multiple hats and have had to become jack of all...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 07 Jun 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/small+business.html"><![CDATA[Small Business]]></category>
		<category domain="http://resources.bnet.com/topic/k.+clough.html"><![CDATA[K. Clough]]></category>
	</item>
	<item>
		<title><![CDATA[Business Reputation In Marketing]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=313292]]></link>
		<description><![CDATA[Your businesses reputation is the most potent aspect regarding the long term success of the entirety of your business efforts. You reform your reputation each day with everyone your business interacts with. However, you have not one business reputation, but many reputations which are created in the minds of people...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 31 May 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/reputation.html"><![CDATA[Reputation]]></category>
		<category domain="http://resources.bnet.com/topic/k.+clough.html"><![CDATA[K. Clough]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[It's Time For Plan B: Brainstorming!]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=313296]]></link>
		<description><![CDATA[Brainstorming is a special type of meeting, with its own ground rules, tempo and ethos. It's also an invaluable tool for idea generation, problem solving, innovation, teambuilding and creativity. Whether tasked with creating new sales contests, new strategic initiatives or simply trying to break the doldrums of day-to-day routines, brainstorming...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 22 May 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/k.+clough.html"><![CDATA[K. Clough]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
	</item>
	<item>
		<title><![CDATA[Is It A Scam?]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=313308]]></link>
		<description><![CDATA[You hear so much about scams on the internet. And rightly so, there are many dishonest situations out there. What is a scam? According to definitions listed on the web, a scam is a ploy to raise money, or a fraudulent business scheme. Therefore, when you are dealing with a...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 21 May 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/scam.html"><![CDATA[Scam]]></category>
		<category domain="http://resources.bnet.com/topic/k.+clough.html"><![CDATA[K. Clough]]></category>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://resources.bnet.com/topic/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[The Four Keys To Doing Business Online]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=313404]]></link>
		<description><![CDATA[Articles and reports have saturated our collective consciousness with how the Internet is revolutionizing business, the author has told by participants at our "How to Grow Your Business Using the Internet" seminars. But perhaps what you've read up to this point has been lacking in specific details that would allow...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 17 May 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/business.html"><![CDATA[Business]]></category>
		<category domain="http://resources.bnet.com/topic/k.+clough.html"><![CDATA[K. Clough]]></category>
		<category domain="http://resources.bnet.com/topic/internet.html"><![CDATA[Internet]]></category>
	</item>
	<item>
		<title><![CDATA[Advice And Tips When Starting Your Home Based Business]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=313328]]></link>
		<description><![CDATA[While there are a great many types of home based businesses there also are numerous reasons why people choose to start a home based business. Some of those reasons include: Dissatisfied with their present employment situation; Out of work due to being laid off or downsizing by their employer; A...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 21 Feb 2007 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/business.html"><![CDATA[Business]]></category>
		<category domain="http://resources.bnet.com/topic/k.+clough.html"><![CDATA[K. Clough]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
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