BNET Industries
Market Cap:$35.0M
Last Fiscal Year Sales:$60.7M
- Public
- US
Dow Jones Description
KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies.
Chairman & CEO
Michael S. FieldsNumber of Employees 229
Peer Companies
NAICS Code Software Reproducing: 334611
Recent Events
-
O'Brien: Kana sale creates a foul stench
-
Chordiant Software Intends to Vote Against Proposed Sale of KANA Software Inc.'s Assets
-
Kana Softwares Q3 loss doubles to $1.8 million
-
KANA Software Reports Second Quarter 2009 Financial Results
-
KANA Introduces New Era of Customer Service with KANA
-
KANA INTRODUCES NEW ERA OF CUSTOMER SERVICE WITH KANA 10
-
KANA Software Reports First Quarter 2009 Financial Results
-
Jones Named Interim CFO At Kana Software
-
KANA Software Names Jay Jones as Chief Financial Officer
-
KANA Software Reports Fiscal Year and Fourth Quarter 2008 Financial Results
News & Analysis
Filter by
kana software inc. and km world and knowledge - All News and Analysis
KANA Named to KMWorld's "100 Companies That Matter in Knowledge Management"
For Fourth Consecutive Year, KANA Recognized for Market Leadership in Multi-Channel Knowledge Solutions
KANA Announces Upcoming Webinar Focused on "Using Knowledge Management in the Real World"
Customer Service Leader in Conjunction with KMWorld to Discuss How to Maximize the Business Value of a Well-Planned Knowledge Management Strategy
KANA Named to KMWorld's "100 Companies That Matter in Knowledge Management"
Leading Industry Publication Recognizes KANA for Third Consecutive Year
KMWorld Magazine Names KANA Response a ''Trend-Setting Product'' for the Second Consecutive Year; KANA's industry-leading e-mail response management solution recognized for innovative knowledge management and data integration capabilities
MENLO PARK, Calif. -- KANA Software Inc. (PinkSheets: KANA.PK), a world leader in multi-channel customer service, today announced that KMWorld magazine has named KANA Response a "Trend-Setting Product of 2006." The most scalable e-mail response management application on the market, KANA Response was recognized for its ability to dynamically access...
KANA Named to KMWorld's ''100 Companies that Matter in Knowledge Management''; Leading Industry Publication Recognizes KANA for Demonstrating Leadership and Innovation in Knowledge Management
MENLO PARK, Calif. -- KANA Software, Inc. (Pinksheets: KANA.PK), a leading provider of service resolution management SRM solutions, today announced that it has been named to KMWorld magazine's list of "100 companies that Matter in Knowledge Management" in 2006. Now in its sixth year, the list identifies the organizations at...
KANA Named a Finalist in KMWorld Magazine's 2005 KM Promise Awards; KANA Recognized For Enabling Companies to Achieve Positive Business Results Through Knowledge-Powered Customer Service
MENLO PARK, Calif. -- KANA Software, Inc. (Pinksheets: KANA.PK), a leading provider of Service Resolution Management SRM solutions, today announced that it has been named a finalist in KMWorld magazine's 2005 KM Promise Awards. KANA was recognized for providing innovative customer service solutions that enable companies to quickly and accurately...
2005 KMWorld Promise and Reality Awards finalists
Each year at our KMWorld & Intranets Conference and Exposition, we celebrate the success and promise of knowledge management by presenting the KMWorld Awards. This year, we received more than 135 combined nominations in both the Promise and Reality categories. While all submissions were noteworthy, we identified the following finalists....
Leading Analyst, KANA and ADC to Present KMWorld Magazine Webinar on Knowledge Management, a Critical Component of SRM
MENLO PARK, Calif. -- KANA Software, Inc. (NASDAQ: KANA), a leading provider of Service Resolution Management SRM solutions, today announced that Christopher Hall, vice president of product marketing at KANA, will lead a live Webcast discussing how SRM is the next level of innovation in customer service automation and how...
KANA Named to KMWorld's ''100 Companies that Matter in Knowledge Management''
MENLO PARK, Calif. -- Leading Industry Publication Recognizes KANA for Demonstrating "Velocity of Innovation" in Knowledge Management
- 1
Decision Makers
| Name (plus bio) | Position |
|---|---|
| Charles Isaacs | Chief Technology Officer |
| Jay Jones | Chief Administrative Officer |
| Marchai Bruchey | Chief Marketing Officer |
| Alan Hubbard | Executive Vice President, Res |
| Danny Turano | Senior Vice President, Worldwide Field Operations |
| William Rowe | Senior Vice President, Global Sales and Service |
| Lorraine Daignault | Vice President, Marketing |
| Will Bose | General Counsel |
Board of Directors
| Name (plus bio) | Position |
|---|---|
| Michael S. Fields | Chairman & CEO |
| Stephanie Vinella | Board of Directors |
| Mike Shannahan | Board of Directors |
| Jerry R. Batt | Board of Directors |
| John F. Nemelka | Board of Directors |
| William T. Clifford | Board of Directors |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Chief Executive Officer | Current |
| KANA Software, Inc. | Chairman & CEO | Current |
| New Vista Capital | General Partner | Current |
| Teqnology | Current | |
| The Fields Group, Inc. | Chairman | Current |
| Bridgestream, Inc. | Director | Current |
| Imation Corp. | Director | Current |
| Crucian Global Inc | Board of Directors | Current |
| Vianovus, Inc. | Board of Directors | Current |
| United Negro College Fund | Board Member | Current |
| Business Executives for National Security | Member | Current |
| Openvision, LLC | Chief Executive Officer | Former |
| Openvision, LLC | President | Former |
| Burroughs Co | president | Former |
| Oracle Corporation | President | Former |
| Openvision, LLC | Founder | Former |
| Openvision, LLC | Chairman | Former |
| Organization | Position | Status |
|---|---|---|
| Nextance, Inc. | Cfo | Current |
| Panasas, Inc. | Chief Financial Officer | Current |
| Swan Ventures | Venture Partner | Current |
| Kana, Inc | Board of Directors | Current |
| KANA Software, Inc. | Board of Directors | Current |
| Evergance | Board of Directors | Current |
| Panasas, Inc. | Board of Directors | Current |
| Edify Corporation | Cfo | Former |
| Panasas, Inc. | Vice President, Software Engineering | Former |
| Spectra Logic Corporation | Former | |
| Stanford University | MBA | Former |
| University of San Francisco | CPA | Former |
| University of San Francisco | BS In Accounting | Former |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Chief Technology Officer | Current |
| Broad Daylight, Inc. | Vice President Technology | Current |
| Verizon Communications Inc. | Former | |
| Atg, Inc. | Former | |
| California Lutheran University | MBA | Former |
| California Lutheran University | MBA | Former |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Chief Administrative Officer | Current |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Chief Marketing Officer | Current |
| Digital Equipment Corporation | Former | |
| Queens College | BS in Finance | Former |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Chief Financial Officer | Current |
| California Society of Certified Public Accountants | Member | Current |
| American Institute of Certified Public Accountants | Member | Current |
| KANA Software, Inc. | Board of Directors | Current |
| Chordiant Software, Inc. | Cfo | Former |
| mySimon, Inc. | Cfo | Former |
| Medsphere Systems Corporation | Chief Financial Officer | Former |
| Broderbund Software Inc | Cfo | Former |
| KPMG International | Partner | Former |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Executive Vice President, Res | Current |
| Hewlett-Packard Company | Program Manager | Former |
| Bentley College | B.S. degree in Computer Information Systems | Former |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Senior Vice President, Worldwide Field Operations | Current |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Senior Vice President, Global Sales and Service | Current |
| Global Card Services, Inc. | vice president of sales and marketing | Former |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Vice President, Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | General Counsel | Current |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Board of Directors | Current |
| AT&T Inc. | Former |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Board of Directors | Current |
| Smith Barney | Former | |
| Brigham Young University | B.S. in Business Administration | Former |
| Brigham Young University | B.S. in Business Administration | Former |
William T. Clifford joined Aperture in 2005 after serving as a member of Aperture's Board of Directors since 2003. He was Chairman of the Strategy Committee and a member of the HR/Compensation Committee of the Board during that time. Mr. Clifford previously served as a General Partner of The FieldsGroup, a venture capital and management services firm focused on early stage Information Technology software and services firms. In this capacity, Mr. Clifford advised on equity investments and provided operational guidance and consultation to executives of the portfolio companies of The FieldsGroup Venture Fund. Prior to The FieldsGroup, Mr. Clifford was President and CEO of Gartner Group, Inc., the world's leading authority on the information technology industry, user and vendor technology strategies and market research. During Mr. Clifford's tenure, Gartner exhibited phenomenal growth. Annual revenue increased from $175 million in fiscal 1993 to $780 million in fiscal 1999. Under his leadership, Gartner's product line expanded from a single research-based service to include eBusiness/eCommerce research, consulting, events, benchmarking and market data products and services. In addition, he was instrumental in globalizing Gartner's research impact and established research operations in Australia, Asia and South America. Before joining Gartner Group, Mr. Clifford was President of the Central and National Account divisions, and the Corporate Vice President, Information Systems Development at ADP. Prior to ADP, he was Executive Vice President and Chief Operating Officer (COO) at Applied Data Research (ADR), Inc., the world's first independent software company and a leading systems software and relational data base management organization. He also served as national practice director for Applied Technology Consulting at Arthur Young & Co. Mr. Clifford began his career at IBM Corp. in sales and marketing. Mr. Clifford previously served as the non-executive Vice-Chairman of the Board of Aperture. He also serves on the board of directors of Crucian Global Services, ViaNovus Technologies and as a member of the advisory board of Passport Software, Inc. He has been featured in CEO Magazine, Leaders Magazine and Forbes/Executive Edge; and has been a keynote speaker and panelist at numerous Technology Industry conferences. He also served on the Executive Advisory Board of the Stamford (Connecticut) Public School Academy of Information Technology (AIT) and the IT Advisory Board of the Norwalk (Connecticut) Community College (NCC). He has also served on the boards of ProBusiness Services, Inc. (NASDAQ:PRBZ), and Gartner Inc. (NYSE:IT).
| Organization | Position | Status |
|---|---|---|
| Aperture Technologies Inc. | Chairman & Chief Executive Officer | Current |
| New Vista Capital | General Partner | Current |
| Passport Corporation | General Partner of The New Vista Capital Group | Current |
| SI Ventures | Current | |
| Gridapp Systems, Inc. | Current | |
| ClearForest Ltd. | Chairman | Current |
| Passport Corporation | Board of Directors | Current |
| Crucian Global Inc | Board of Directors | Current |
| Evergance | Board of Directors | Current |
| New Vista Capital | Advisory Member | Current |
| KANA Software, Inc. | Board of Directors | Current |
| Gartner, Inc. | CEO | Former |
| Automatic Data Processing, Inc. | president | Former |
| Gartner, Inc. | President | Former |
| Gartner, Inc. | COO | Former |
| Applied Data Research | Chief Operating Officer | Former |
| The ADP | Executive Vice President | Former |
| Applied Data Research | Executive Vice President | Former |
| Automatic Data Processing, Inc. | Corporate Vice President of information systems | Former |
| The Fields Group, Inc. | General Partner | Former |
| Aperture Technologies Inc. | General Partner | Former |
| Arthur Young, Inc. | National Practice Director | Former |
| International Business Machines Corporation | Marketing Representative | Former |
| Arthur Young, Inc. | Director | Former |
| Aperture Technologies Inc. | Non-Executive Vice-Chairman of the Board | Former |
| Probusiness Services, Inc. | Board of Directors | Former |
| University of Connecticut | Bachelor's Degree In Economics | Former |
| Passport Software, Inc. | member | Former |
White Papers, Webcasts, and Resources
-
Free Web Site Consultation: Making A Great First Impression on the Web
Microsoft
What does your web site say about your small business? Get help updating or reinventing yours with a FREE, no-obligation web site consultation.
Download Now -
Leadership Training: Development Methods That Work. Free Download
SkillSoft
Top HR experts share their insights on the vital importance of executive-level support and involvement in successful leadership training programs.
Download Now -
Don't Risk Your Data on a Mobile Infrastructure
TechRepublic
Mobility is good but risking data isn't. Learn to balance productivity and peace of mind with end-to-end mobile protection.
Download Now -
Guide to Deploying 802.11n Wireless LANs
Fluke Networks
This comprehensive guide covers the fundamentals of 802.11n - what you need to know when planning or preparing for an 802.11n deployment or migration.
Download Now -
Building a Mobile Infrastructure
Dell
Learn about the most current tools and technologies to empower remote offices and how to best maximize productivity.
Download Now
Industry Transcripts by Seeking Alpha
-
Palm, Inc. F3Q10 (Qtr End 02/26/10) Earnings Call Transcript
on Mar 18, 2010about PALM
-
Wireless Ronin Technologies Inc. Q4 2009 Earnings Call Transcript
on Mar 18, 2010about RNIN
-
MRV Communications, Inc. Q4 2009 Earnings Call Transcript
on Mar 16, 2010about MRVC
-
Majesco Entertainment Co. F1Q10 (Qtr End 01/31/10) Earnings Call Transcript
on Mar 16, 2010about COOL
-
Universal Display Corporation Q4 2009 Earnings Call Transcript
on Mar 15, 2010about PANL
IndustryTop Rated
- Apple iPad Price, Features Say "ARM" All Over 21 votes
- Apple Is Creating Its Consumer Tablet Cloud to Kill Microsoft 5 votes
- Forget Google Buzz. Wave's the One To Watch 4 votes
- Apple's Revenue per iPhone Revealed, and It's Over $650 [UPDATED] 4 votes
- Google Android Could Shake Carrier Business, Thanks To Apple 3 votes

