BNET Industries

Kana Software Inc.

(KANA) is in the Technology Industry

Market Cap:$35.0M
Last Fiscal Year Sales:$60.7M
  • Public
  • US
Dow Jones Description

KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies.

Chairman & CEO
Michael S. Fields
Number of Employees 229
Contact Information

181 Constitution Drive

Menlo Park, California 94025

www.kana.com

(650) 614-8300

NAICS Code Software Reproducing: 334611

Recent Events

  • O'Brien: Kana sale creates a foul stench

    1/10/10 - New Investment - View Story

  • Chordiant Software Intends to Vote Against Proposed Sale of KANA Software Inc.'s Assets

    12/15/09 - Merger / Acquisition - View Story

  • Kana Softwares Q3 loss doubles to $1.8 million

    11/23/09 - Financial Announcement - View Story

  • KANA Software Reports Second Quarter 2009 Financial Results

    7/29/09 - Financial Announcement - View Story

  • KANA Introduces New Era of Customer Service with KANA

    7/01/09 - Product Announcement - View Story

  • KANA INTRODUCES NEW ERA OF CUSTOMER SERVICE WITH KANA 10

    6/30/09 - Product Announcement - View Story

  • KANA Software Reports First Quarter 2009 Financial Results

    5/28/09 - Financial Announcement - View Story

  • Jones Named Interim CFO At Kana Software

    5/20/09 - Mgmt. Change - Entering - View Story

  • KANA Software Names Jay Jones as Chief Financial Officer

    5/20/09 - Mgmt. Change Entering - Finance - View Story

  • KANA Software Reports Fiscal Year and Fourth Quarter 2008 Financial Results

    3/25/09 - Financial Announcement - View Story

News & Analysis

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Decision Makers

Name (plus bio) Position
Charles Isaacs Chief Technology Officer
Jay Jones Chief Administrative Officer
Marchai Bruchey Chief Marketing Officer
Alan Hubbard Executive Vice President, Res
Danny Turano Senior Vice President, Worldwide Field Operations
William Rowe Senior Vice President, Global Sales and Service
Lorraine Daignault Vice President, Marketing
Will Bose General Counsel

Board of Directors

Name (plus bio) Position
Michael S. Fields Chairman & CEO
Stephanie Vinella Board of Directors
Mike Shannahan Board of Directors
Jerry R. Batt Board of Directors
John F. Nemelka Board of Directors
William T. Clifford Board of Directors

Organization Position Status
KANA Software, Inc. Chief Executive Officer Current
KANA Software, Inc. Chairman & CEO Current
New Vista Capital General Partner Current
Teqnology Current
The Fields Group, Inc. Chairman Current
Bridgestream, Inc. Director Current
Imation Corp. Director Current
Crucian Global Inc Board of Directors Current
Vianovus, Inc. Board of Directors Current
United Negro College Fund Board Member Current
Business Executives for National Security Member Current
Openvision, LLC Chief Executive Officer Former
Openvision, LLC President Former
Burroughs Co president Former
Oracle Corporation President Former
Openvision, LLC Founder Former
Openvision, LLC Chairman Former

Organization Position Status
Nextance, Inc. Cfo Current
Panasas, Inc. Chief Financial Officer Current
Swan Ventures Venture Partner Current
Kana, Inc Board of Directors Current
KANA Software, Inc. Board of Directors Current
Evergance Board of Directors Current
Panasas, Inc. Board of Directors Current
Edify Corporation Cfo Former
Panasas, Inc. Vice President, Software Engineering Former
Spectra Logic Corporation Former
Stanford University MBA Former
University of San Francisco CPA Former
University of San Francisco BS In Accounting Former

Organization Position Status
KANA Software, Inc. Chief Technology Officer Current
Broad Daylight, Inc. Vice President Technology Current
Verizon Communications Inc. Former
Atg, Inc. Former
California Lutheran University MBA Former
California Lutheran University MBA Former

Organization Position Status
KANA Software, Inc. Chief Administrative Officer Current

Organization Position Status
KANA Software, Inc. Chief Marketing Officer Current
Digital Equipment Corporation Former
Queens College BS in Finance Former

Organization Position Status
KANA Software, Inc. Chief Financial Officer Current
California Society of Certified Public Accountants Member Current
American Institute of Certified Public Accountants Member Current
KANA Software, Inc. Board of Directors Current
Chordiant Software, Inc. Cfo Former
mySimon, Inc. Cfo Former
Medsphere Systems Corporation Chief Financial Officer Former
Broderbund Software Inc Cfo Former
KPMG International Partner Former

Organization Position Status
KANA Software, Inc. Executive Vice President, Res Current
Hewlett-Packard Company Program Manager Former
Bentley College B.S. degree in Computer Information Systems Former

Organization Position Status
KANA Software, Inc. Senior Vice President, Worldwide Field Operations Current

Organization Position Status
KANA Software, Inc. Senior Vice President, Global Sales and Service Current
Global Card Services, Inc. vice president of sales and marketing Former

Organization Position Status
KANA Software, Inc. Vice President, Marketing Current

Organization Position Status
KANA Software, Inc. General Counsel Current

Organization Position Status
KANA Software, Inc. Board of Directors Current
AT&T Inc. Former

Organization Position Status
KANA Software, Inc. Board of Directors Current
Smith Barney Former
Brigham Young University B.S. in Business Administration Former
Brigham Young University B.S. in Business Administration Former

William T. Clifford joined Aperture in 2005 after serving as a member of Aperture's Board of Directors since 2003. He was Chairman of the Strategy Committee and a member of the HR/Compensation Committee of the Board during that time. Mr. Clifford previously served as a General Partner of The FieldsGroup, a venture capital and management services firm focused on early stage Information Technology software and services firms. In this capacity, Mr. Clifford advised on equity investments and provided operational guidance and consultation to executives of the portfolio companies of The FieldsGroup Venture Fund. Prior to The FieldsGroup, Mr. Clifford was President and CEO of Gartner Group, Inc., the world's leading authority on the information technology industry, user and vendor technology strategies and market research. During Mr. Clifford's tenure, Gartner exhibited phenomenal growth. Annual revenue increased from $175 million in fiscal 1993 to $780 million in fiscal 1999. Under his leadership, Gartner's product line expanded from a single research-based service to include eBusiness/eCommerce research, consulting, events, benchmarking and market data products and services. In addition, he was instrumental in globalizing Gartner's research impact and established research operations in Australia, Asia and South America. Before joining Gartner Group, Mr. Clifford was President of the Central and National Account divisions, and the Corporate Vice President, Information Systems Development at ADP. Prior to ADP, he was Executive Vice President and Chief Operating Officer (COO) at Applied Data Research (ADR), Inc., the world's first independent software company and a leading systems software and relational data base management organization. He also served as national practice director for Applied Technology Consulting at Arthur Young & Co. Mr. Clifford began his career at IBM Corp. in sales and marketing. Mr. Clifford previously served as the non-executive Vice-Chairman of the Board of Aperture. He also serves on the board of directors of Crucian Global Services, ViaNovus Technologies and as a member of the advisory board of Passport Software, Inc. He has been featured in CEO Magazine, Leaders Magazine and Forbes/Executive Edge; and has been a keynote speaker and panelist at numerous Technology Industry conferences. He also served on the Executive Advisory Board of the Stamford (Connecticut) Public School Academy of Information Technology (AIT) and the IT Advisory Board of the Norwalk (Connecticut) Community College (NCC). He has also served on the boards of ProBusiness Services, Inc. (NASDAQ:PRBZ), and Gartner Inc. (NYSE:IT).

Organization Position Status
Aperture Technologies Inc. Chairman & Chief Executive Officer Current
New Vista Capital General Partner Current
Passport Corporation General Partner of The New Vista Capital Group Current
SI Ventures Current
Gridapp Systems, Inc. Current
ClearForest Ltd. Chairman Current
Passport Corporation Board of Directors Current
Crucian Global Inc Board of Directors Current
Evergance Board of Directors Current
New Vista Capital Advisory Member Current
KANA Software, Inc. Board of Directors Current
Gartner, Inc. CEO Former
Automatic Data Processing, Inc. president Former
Gartner, Inc. President Former
Gartner, Inc. COO Former
Applied Data Research Chief Operating Officer Former
The ADP Executive Vice President Former
Applied Data Research Executive Vice President Former
Automatic Data Processing, Inc. Corporate Vice President of information systems Former
The Fields Group, Inc. General Partner Former
Aperture Technologies Inc. General Partner Former
Arthur Young, Inc. National Practice Director Former
International Business Machines Corporation Marketing Representative Former
Arthur Young, Inc. Director Former
Aperture Technologies Inc. Non-Executive Vice-Chairman of the Board Former
Probusiness Services, Inc. Board of Directors Former
University of Connecticut Bachelor's Degree In Economics Former
Passport Software, Inc. member Former
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