Kana Software Inc. (KANA) is in the Technology Industry

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• British Telecom (Success Story)

  British Telecom BT recognizes the business potential represented by its many sources of customer information including its bt.com website, its new interactive television service, direct mail responses, and call center data. BT selected KANA Marketing and Commerce Analytics for their high quality results, ease of use, flexibility, credibility in the...

  Case studies 2001-01-01

  Tags: Kana Software Inc., British Telecommunications, direct mail, customer information, analytics, ease of use, e-business, TV, marketing, Web site

• KANA Realizes High Performance Through Application Development Outsourcing

  KANA provides the industry's leading solutions for Service Resolution Management to the largest businesses in the world, helping them to improve customer satisfaction, reduce service costs and increase revenues. The company's requirement was to search for a new software engineering model that would get products to market faster. KANA transferred...

  Case studies

  Tags: Development tools, Kana Software Inc., software engineering, Accenture Ltd., application management, application development, customer satisfaction, outsource, high-performance, software, industry

Additional Resources

• 2008 KANA Customer Summit to Focus on Mastering the Service Experience

  Keynote speakers include Scott Deming, author of "The Brand who Cried Wolf," and IBM's Sandy Carter, author of "the New Language of Business" MENLO PARK, Calif. -- KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced the preliminary agenda for the 2008 KANA...

  Articles 2008-07-16

• KANA Software to Announce Second Quarter 2008 Financial Results

  MENLO PARK, Calif. -- KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, will announce its second quarter 2008 financial results after the market close on Tuesday, August 5, 2008. KANA will host a conference call to discuss the results at 1:30pm PST (4:30pm EST) on the...

  Articles 2008-07-16

• KANA Wins 2008 CRM Excellence Award from Customer Interaction Solutions Magazine

  For Ninth Consecutive Year, KANA Solutions Singled Out for Delivering Business Value to Customers MENLO PARK, Calif. -- KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, announced today that Technology Marketing Corporation TMC's Customer Interaction Solutions([R]) magazine (www.cismag.com) has named its knowledge solutions, part...

  Articles 2008-07-10

• KANA Webinar to Pinpoint Best Practices for Better First-Call Resolution

  KANA and industry analyst Dr. Natalie Petouhoff to discuss the importance of 'Getting it Right the First Time' MENLO PARK, Calif. -- KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced that it will join with Forrester analyst Dr. Natalie Petouhoff and SourceMedia,...

  Articles 2008-06-23

• KANA Webinar Highlights Customer Service Best Practices in the Financial Services Industry

  MENLO PARK, Calif. -- KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced that it will host a one-hour webcast titled, "Five Best Practices to Improve Customer Service in Financial Services," on Wednesday, May 28, 2008 at 11:00 AM PDT/ 2:00 PM EDT. ...

  Articles 2008-05-27

• KANA Webinar Underscores Value of First Call Resolution

  KANA and CRM Magazine to discuss best practices for achieving high first call resolution rates MENLO PARK, Calif. -- KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced that it will host an hour-long webcast with CRM Magazine titled, "Getting it Right the...

  Articles 2008-05-20

• KANA Named a Service Leader by CRM Magazine

  KANA Recognized as a leader in Web Self-Service and Web Interaction Management MENLO PARK, Calif. -- KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced that it was named a Service Leader by CRM Magazine for the second year in a row. ...

  Articles 2008-05-12

• KANA Software Reports First Quarter 2008 Financial Results

  Company Reports 58% Year-over-Year License Revenue Growth MENLO PARK, Calif. -- KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced financial results for the first quarter ended March 31, 2008. First Quarter Financial Highlights: * KANA's total revenues for...

  Articles 2008-05-07

• Court Approves Anti-Israel Independence Day Ceremony.

  By IsraelNationalNews.com A court in Nazareth has approved a ceremony to be held this coming Independence Day that will commemorate the "catastrophic" nature of the day for Israel's Arabs. The Nazareth District Court has allowed the radical anti-Israel Islamic...

  Articles 2008-05-02

• Meru Networks Names Brett White Chief Financial Officer

  Former Oracle VP Adds Depth to Meru Team as Company Gains Momentum in Wireless LAN Market SUNNYVALE, Calif. -- Brett White has joined wireless infrastructure provider Meru Networks as chief financial officer. Responsible for Meru's finance and information technology groups, he reports to Meru CEO Ihab Abu-Hakima. ...

  Articles 2008-04-24

• KANA Webinar to Discuss What Makes Web Self-Service Really Work

  KANA and Leading Knowledge Management Publication to Address Best Practices for Web Self-Service Success MENLO PARK, Calif. -- KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced that it will host an hour-long webcast with KMWorld magazine titled, "What Makes Web Self-Service Really...

  Articles 2008-04-22

• Israel calls for bids for West Bank settlement housing

  JERUSALEM AFP — Israel on Friday called for bids to further develop two settlements in the occupied West Bank, despite international calls for a freeze on such activity. The housing ministry called for bids for the construction of 100 housing units in the El Kana and Ariel settlements,...

  Articles 2008-04-18

• KANA Software Inc switches to NetSuite Inc's integrated system

  TELECOMWORLDWIRE-18 April 2008-KANA Software Inc switches to NetSuite Inc's integrated systemC1994-2008 M2 COMMUNICATIONS LTD http://www.m2.com NetSuite Inc (NYSE:N), which provides an on-demand suite of integrated business management software services to small and medium sized businesses, reported yesterday (17 April) that its business operations platform, delivered as Software as...

  Articles 2008-04-18

• KANA Rolls Out NetSuite OneWorld to Global Offices for End-to-End Business Management in One System

  Replacing Legacy ERP Applications with Single System, Managing Quote to Order to Revenue Recognition and Reporting SAN MATEO, Calif., April 17 /PRNewswire-FirstCall/ -- NetSuite Inc. , a leading vendor of on-demand, integrated business software suites that include Accounting / Enterprise Resource Planning ERP, Customer Relationship Management CRM...

  Articles 2008-04-17

• Stock Watch on Colorado Goldfields, a Denver-based junior exploration and mining development Company Exploring for Significant Deposits in Colorado.

  M2 PRESSWIRE-4 April 2008-AnalystResearchReport.com: Stock Watch on Colorado Goldfields, a Denver-based junior exploration and mining development Company Exploring for Significant Deposits in ColoradoC1994-2008 M2 COMMUNICATIONS LTD RDATE:04042008 Stocks to Watch: Colorado Goldfields Inc. (OTCBB:CGFI) , KANA Software, Inc....

  Articles 2008-04-04

• Turning Pennies into dollars: (PINKSHEETS: CHCG), (PINKSHEETS: CGSE), (PINKSHEETS: DPHIQ), (PINKSHEETS: GRMU), (PINKSHEETS: KANA), (PINKSHEETS:NCEN).

  M2 PRESSWIRE-3 April 2008-RealPennies.com: Turning Pennies into dollars: (PINKSHEETS: CHCG), (PINKSHEETS: CGSE), (PINKSHEETS: DPHIQ), (PINKSHEETS: GRMU), (PINKSHEETS: KANA), (PINKSHEETS:NCEN)C1994-2008 M2 COMMUNICATIONS LTD RDATE:03042008 Are you a public company looking for exposure? Contact RealPennies.com - 1.800.940.6559 ...

  Articles 2008-04-03

• StandoutStocks.com "Stocks that Standout" are -- -- ACTC, CPBY, DPHIQ, GTRE, JYHW, KANA.

  M2 PRESSWIRE-2 April 2008-StandoutStocks.com: StandoutStocks.com "Stocks that Standout" are -- -- ACTC, CPBY, DPHIQ, GTRE, JYHW, KANAC1994-2008 M2 COMMUNICATIONS LTD RDATE:02042008 -- StandoutStocks.com "Stocks that Standout" today are: Advanced Cell Technology, Inc. (PINKSHEETS: ACTC), China Public Security Technology,...

  Articles 2008-04-02

• KANA Software Anticipates First Quarter Results Exceeding Expectations

  MENLO PARK, Calif. -- KANA Software Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced selected preliminary financial results for the first quarter ended March 31, 2008. Based on preliminary, unaudited financial results, KANA currently expects to report total revenue ranging between $17.5 million to...

  Articles 2008-04-02