BNET Industries
Market Cap:$33.7M
Last Fiscal Year Sales:$60.7M
- Public
- US
Dow Jones Description
KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies.
Chief Executive Officer
Michael S. FieldsNumber of Employees 229
Peer Companies
NAICS Code Software Reproducing: 334611
Recent Events
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BRIEF-Kana says to be acquired by Accel-KKR
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KANA Assets and Liabilities to Be Acquired by Accel-KKR
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KANA Enhances Social CRM Capabilities of KANA 10 Through
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KANA Software Reports Second Quarter 2009 Financial Results
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KANA Introduces New Era of Customer Service with KANA
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KANA INTRODUCES NEW ERA OF CUSTOMER SERVICE WITH KANA 10
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Kana Software Issues Financial Results
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Jones Named Interim CFO At Kana Software
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Kana Software names interim CFO
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13D Filings
News & Analysis
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kana software inc. - All News and Analysis
Is Kana Buying Time Until It's Bought?
The 451 Group: Inorganic Growth submits: by Brenon Daly The showdown that has been brewing around Kana Software KANA for months was supposed to come to a head yesterday. Hedge fund KVO Capital Management had been planning to put forward a director for election at the company’s annual meeting,...
KANA Webinar Highlights Customer Service Best Practices in the Financial Services Industry
MENLO PARK, Calif. -- KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced that it will host a one-hour webcast titled, "Five Best Practices to Improve Customer Service in Financial Services," on Wednesday, May 28, 2008 at 11:00 AM PDT/ 2:00 PM EDT.
KANA Webinar Underscores Value of First Call Resolution
KANA and CRM Magazine to discuss best practices for achieving high first call resolution rates
KANA Named a Service Leader by CRM Magazine
KANA Recognized as a leader in Web Self-Service and Web Interaction Management
KANA Software Reports First Quarter 2008 Financial Results
Company Reports 58% Year-over-Year License Revenue Growth
KANA Webinar to Discuss What Makes Web Self-Service Really Work
KANA and Leading Knowledge Management Publication to Address Best Practices for Web Self-Service Success
KANA Webinar to Discuss the Secrets of Great Customer Service
KANA and Leading CRM Publication to Address Customer Service and Loyalty Best Practices
KANA Embeds IBM Open Technology to Deliver Next-Generation Customer Service Solutions
Companies Expand Global Strategic Alliance to jointly market, sell and support SOA-based solutions
KANA Named to KMWorld's "100 Companies That Matter in Knowledge Management"
For Fourth Consecutive Year, KANA Recognized for Market Leadership in Multi-Channel Knowledge Solutions
KANA Webinar to Discuss "Uncovering the DNA of Great Customer Service"
KANA and SSPA analyst to highlight award-winning practices in customer service
Decision Makers
| Name (plus bio) | Position |
|---|---|
| Michael S. Fields | Chief Executive Officer |
| Charles Isaacs | Chief Technology Officer |
| Jay Jones | Chief Administrative Officer |
| Marchai Bruchey | Chief Marketing Officer |
| Mike Shannahan | Chief Financial Officer |
| Alan Hubbard | Executive Vice President, Res |
| Danny Turano | Senior Vice President, Worldwide Field Operations |
| William Rowe | Senior Vice President, Global Sales and Service |
| Lorraine Daignault | Vice President, Marketing |
| Will Bose | General Counsel |
Board of Directors
| Name (plus bio) | Position |
|---|---|
| Jerry R. Batt | Board of Directors |
| John F. Nemelka | Board of Directors |
| Stephanie Vinella | Board of Directors |
| William T. Clifford | Board of Directors |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Chief Executive Officer | Current |
| KANA Software, Inc. | Chairman & CEO | Current |
| New Vista Capital | General Partner | Current |
| Teqnology | Current | |
| The Fields Group, Inc. | Chairman | Current |
| Bridgestream, Inc. | Director | Current |
| Imation Corp. | Director | Current |
| Crucian Global Inc | Board of Directors | Current |
| Vianovus, Inc. | Board of Directors | Current |
| United Negro College Fund | Board Member | Current |
| Business Executives for National Security | Member | Current |
| Openvision, LLC | Chief Executive Officer | Former |
| Openvision, LLC | President | Former |
| Burroughs Co | president | Former |
| Oracle Corporation | President | Former |
| Openvision, LLC | Founder | Former |
| Openvision, LLC | Chairman | Former |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Chief Technology Officer | Current |
| Broad Daylight, Inc. | Vice President Technology | Current |
| Verizon Communications Inc. | Former | |
| Atg, Inc. | Former | |
| California Lutheran University | MBA | Former |
| California Lutheran University | MBA | Former |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Chief Administrative Officer | Current |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Chief Marketing Officer | Current |
| Digital Equipment Corporation | Former | |
| Queens College | BS in Finance | Former |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Chief Financial Officer | Current |
| California Society of Certified Public Accountants | Member | Current |
| American Institute of Certified Public Accountants | Member | Current |
| KANA Software, Inc. | Board of Directors | Current |
| Chordiant Software, Inc. | Cfo | Former |
| mySimon, Inc. | Cfo | Former |
| Medsphere Systems Corporation | Chief Financial Officer | Former |
| Broderbund Software Inc | Cfo | Former |
| KPMG International | Partner | Former |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Executive Vice President, Res | Current |
| Hewlett-Packard Company | Program Manager | Former |
| Bentley College | B.S. degree in Computer Information Systems | Former |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Senior Vice President, Worldwide Field Operations | Current |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Senior Vice President, Global Sales and Service | Current |
| Global Card Services, Inc. | vice president of sales and marketing | Former |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Vice President, Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | General Counsel | Current |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Board of Directors | Current |
| AT&T Inc. | Former |
| Organization | Position | Status |
|---|---|---|
| KANA Software, Inc. | Board of Directors | Current |
| Smith Barney | Former | |
| Brigham Young University | B.S. in Business Administration | Former |
| Brigham Young University | B.S. in Business Administration | Former |
| Organization | Position | Status |
|---|---|---|
| Panasas, Inc. | Chief Financial Officer | Current |
| Nextance, Inc. | Cfo | Current |
| Swan Ventures | Venture Partner | Current |
| Panasas, Inc. | Board of Directors | Current |
| KANA Software, Inc. | Board of Directors | Current |
| Kana, Inc | Board of Directors | Current |
| Edify Corporation | Cfo | Former |
| Panasas, Inc. | Vice President, Software Engineering | Former |
| Spectra Logic Corporation | Former | |
| University of San Francisco | CPA | Former |
| Stanford University | MBA | Former |
| University of San Francisco | BS In Accounting | Former |
William T. Clifford joined Aperture in 2005 after serving as a member of Aperture's Board of Directors since 2003. He was Chairman of the Strategy Committee and a member of the HR/Compensation Committee of the Board during that time. Mr. Clifford previously served as a General Partner of The FieldsGroup, a venture capital and management services firm focused on early stage Information Technology software and services firms. In this capacity, Mr. Clifford advised on equity investments and provided operational guidance and consultation to executives of the portfolio companies of The FieldsGroup Venture Fund. Prior to The FieldsGroup, Mr. Clifford was President and CEO of Gartner Group, Inc., the world's leading authority on the information technology industry, user and vendor technology strategies and market research. During Mr. Clifford's tenure, Gartner exhibited phenomenal growth. Annual revenue increased from $175 million in fiscal 1993 to $780 million in fiscal 1999. Under his leadership, Gartner's product line expanded from a single research-based service to include eBusiness/eCommerce research, consulting, events, benchmarking and market data products and services. In addition, he was instrumental in globalizing Gartner's research impact and established research operations in Australia, Asia and South America. Before joining Gartner Group, Mr. Clifford was President of the Central and National Account divisions, and the Corporate Vice President, Information Systems Development at ADP. Prior to ADP, he was Executive Vice President and Chief Operating Officer (COO) at Applied Data Research (ADR), Inc., the world's first independent software company and a leading systems software and relational data base management organization. He also served as national practice director for Applied Technology Consulting at Arthur Young & Co. Mr. Clifford began his career at IBM Corp. in sales and marketing. Mr. Clifford previously served as the non-executive Vice-Chairman of the Board of Aperture. He also serves on the board of directors of Crucian Global Services, ViaNovus Technologies and as a member of the advisory board of Passport Software, Inc. He has been featured in CEO Magazine, Leaders Magazine and Forbes/Executive Edge; and has been a keynote speaker and panelist at numerous Technology Industry conferences. He also served on the Executive Advisory Board of the Stamford (Connecticut) Public School Academy of Information Technology (AIT) and the IT Advisory Board of the Norwalk (Connecticut) Community College (NCC). He has also served on the boards of ProBusiness Services, Inc. (NASDAQ:PRBZ), and Gartner Inc. (NYSE:IT).
| Organization | Position | Status |
|---|---|---|
| Aperture Technologies Inc. | Chairman & Chief Executive Officer | Current |
| Passport Corporation | General Partner of The New Vista Capital Group | Current |
| New Vista Capital | General Partner | Current |
| Gridapp Systems, Inc. | Current | |
| SI Ventures | Current | |
| ClearForest Ltd. | Chairman | Current |
| New Vista Capital | Advisory Member | Current |
| KANA Software, Inc. | Board of Directors | Current |
| Crucian Global Inc | Board of Directors | Current |
| Passport Corporation | Board of Directors | Current |
| Gartner, Inc. | CEO | Former |
| Automatic Data Processing, Inc. | president | Former |
| Gartner, Inc. | President | Former |
| Gartner, Inc. | COO | Former |
| Applied Data Research | Chief Operating Officer | Former |
| The ADP | Executive Vice President | Former |
| Applied Data Research | Executive Vice President | Former |
| Automatic Data Processing, Inc. | Corporate Vice President of information systems | Former |
| The Fields Group, Inc. | General Partner | Former |
| Aperture Technologies Inc. | General Partner | Former |
| Arthur Young, Inc. | National Practice Director | Former |
| International Business Machines Corporation | Marketing Representative | Former |
| Passport Software, Inc. | member | Former |
| Arthur Young, Inc. | Director | Former |
| Probusiness Services, Inc. | Board of Directors | Former |
| Aperture Technologies Inc. | Non-Executive Vice-Chairman of the Board | Former |
| University of Connecticut | Bachelor's Degree In Economics | Former |
Executive News
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KANA Introduces New Era of Customer Service with KANA
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KANA INTRODUCES NEW ERA OF CUSTOMER SERVICE WITH KANA 10
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Shareholders Send Letter to Board of Kana Software, Inc.
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Shareholders Send Letter to Board of Kana Software, Inc.
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Docu-Drama: Kana, KVO in fight over annual meeting
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