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• eGain's Solution for Collaborative Customer Service Resolution Selected as KMWorld Trend-Setting Product of 2008

  eGain Communications Corporation (OTCBB: EGAN), provider of the top-rated* multichannel customer service and knowledge management software on-premise or on-demand, today announced that KMWorld magazine has named eGain SMETM as a Trend-Setting Product for 2008. Now in its sixth year, KMWorld's Trend-Setting Product Award is presented to companies based on...

  Research articles 2008-08-21

  Tags: eGain Communications Corp., KM World, MARKETING, SMB/SME, SOFTWARE, Strategy

• Update: eGain's Solution for Collaborative Customer Service Resolution Selected as KMWorld Trend-Setting Product of 2008

  eGain Communications Corporation (OTCBB: EGAN), the leading provider of multichannel customer service and knowledge management software on-premise or on-demand, today announced that KMWorld magazine has named eGain SMETM as a Trend-Setting Product for 2008. Now in its sixth year, KMWorld's Trend-Setting Product Award is presented to companies based on...

  Research articles 2008-08-21

  Tags: eGain Communications Corp., KM World, MARKETING, SMB/SME, SOFTWARE, Strategy

• eGain Named to KMWorld Magazine's "100 Companies That Matter in Knowledge Management"

  eGain Communications Corporation (OTCBB: EGAN), provider of the industry's top-rated* customer service and knowledge management software for in-house or on-demand SaaS deployment, announced today that KMWorld ( www.kmworld.com ) named eGain to the 2008 list of "100 Companies that Matter in Knowledge Management."

  Research articles 2008-02-25

  Tags: eGain Communications Corp., KM World, knowledge, knowledge management

• eGain Named to KMWorld Magazine's "100 Companies That Matter in Knowledge Management"

  eGain Communications Corporation (OTCBB: EGAN), provider of the industry's top-rated* customer service and contact center software for in-house or on-demand SaaS deployment, announced today that KMWorld ( www.kmworld.com ) has named eGain to the 2007 list of "100 Companies that Matter in Knowledge Management."

  Research articles 2007-02-22

  Tags: eGain Communications Corp., KM World, knowledge, knowledge management

• eGain Solution for Customer Service Receives KM World(R) Magazine's "Trend-Setting Product of the Year" Award for Second Year in a Row

  eGain Communications Corp. (OTCBB: EGAN), provider of the industry's top-rated* customer service and contact center software for in-house or on-demand deployment, announced today that KMWorld ( www.kmworld.com ) has named eGain OnDemand as a recipient of the KMWorld "Trend-Setting Products of the Year" award for 2006.

  Research articles 2006-09-06

  Tags: customer service, eGain Communications Corp., KM World

• eGain's Suite of Customer Service and Contact Center Software Wins KMWorld's Trend-Setting Products of 2005 Award

  eGain Communications Corp. (OTC BB: EGAN), provider of top-rated customer service and contact center software* for in-house or on-demand hosted deployment, today announced that KMWorld, the leading information provider serving the Knowledge Management systems market, named eGain ServiceTM 7 to its distinguished Trend-Setting Products of the Year List for 2005....

  Research articles 2005-08-29

  Tags: eGain Communications Corp., KM World, MARKETING, SOFTWARE, Strategy

• KMWorld Names eGain to ``Top 100 Companies'' List; Leading Publication Says eGain ``Matters'' in Field of Knowledge Management

  Business Editors/High-Tech Writers

  Research articles 2002-01-28

  Tags: eGain Communications Corp., KM World, knowledge, knowledge management

Additional Resources

• North American Retailers Underperforming in Customer Service Through Electronic Channels

  eGain Communications Corporation (OTCBB: EGAN), the leading provider of multichannel customer service and knowledgemanagement software on-premise or on-demand, today published its 2008international benchmarking report for the retail sector. The reportbenchmarks and compares email customer service and web self-service offeredby leading retail companies in North America the US and Canada and...

  Articles 2008-11-20

• eGain Announces Financial Results for the First Fiscal Quarter Ended September 30, 2008

  eGain Communications Corporation (OTCBB: EGAN) Quarter Highlights -- Revenue up 26% from the comparable year-ago quarter and up 22% sequentially from last quarter-- Rated as "Leader" by two premier industry market analysts-- Agreement with promissory note holders to convert a portion of the ...

  Articles 2008-11-06

• eGain to Announce First Quarter Fiscal 2009 Financial Results

  eGain Communications Corporation (OTCBB: EGAN), a provider of customer service and contact center software forin-house or on-demand deployment, will announce financial results for thefirst quarter ended September 30, 2008 on Thursday, November 6, 2008 afterthe close of market. eGain management will host a conference call that day to discuss theresults...

  Articles 2008-10-29

• Getting rubbed the right way

  By Ann Marie Bush THE CAPITAL-JOURNAL The list of benefits of massage seems almost endless, say those who perform the technique. Therapeutic massage can promote relaxation, relieve muscular tension, boost immune system function, improve range of motion and joint flexibility, increase...

  Articles 2008-10-23

• Independent Research Firm Rates eGain a Leader in Interaction-Centric Customer Service Software Solutions

  eGain Communications Corporation (OTCBB: EGAN), a leading provider of multichannel customer service and knowledgemanagement software on-premise or on-demand, announced today that thecompany was named a leader in interaction-centric customer service softwaresolutions in the October 2008 report "The Forrester WaveTM: CustomerService Software Solutions, Q4 2008." The company received the highestscore in...

  Articles 2008-10-23

• eGain Named to Software Magazine's Annual "Software 500" List for Sixth Year in a Row

  eGain Communications Corporation (OTCBB: EGAN), the top-rated provider of multichannel customer service andknowledge management software, proven on-premise or on-demand, announcedits inclusion today in the 2008 Software 500, Software Magazine's list ofthe world's premier software and services providers. Directed towards medium to large enterprises, their IT professionals,software developers, and business managers,...

  Articles 2008-10-21

• eGain Placed in the Leaders Quadrant of the 2008 eService Suites Magic Quadrant

  eGain Communications Corporation (OTCBB: EGAN), a leading provider of multichannel customer service and knowledgemanagement software on-premise or on-demand, announced today that it hasbeen placed in the Leaders Quadrant by Gartner, Inc. in the "Magic Quadrantfor E-Service Suites 2008" report, authored by Johan Jacobs and MichaelMaoz, October 14, 2008. Gartner defines...

  Articles 2008-10-17

• eGain Announces Agreement With Promissory Note Holders

  eGain Communications Corporation(OTCBB: EGAN), a leading provider of customer service and contact centersoftware, today announced that it has entered into a Conversion Agreementand Amendment to Subordinated Secured Promissory Notes with Ashutosh Roy,eGain's Chief Executive Officer, Oak Hill Capital Partners, L.P., Oak HillCapital Management Partners, L.P. and FW Investors V, L.P....

  Articles 2008-09-25

• eGain Announces Financial Results for the Fourth Quarter and Fiscal Year Ended June 30, 2008

  eGain Communications Corporation (OTCBB: EGAN) Quarter Highlights -- Total revenue up 24% from the comparable year-ago quarter-- License revenue up 124% from the comparable year-ago quarter-- Professional services revenue up 35% from the comparable year-ago quarter-- Hosting revenue up 24% from the comparable...

  Articles 2008-09-15

• Playboy.com Improves Customer Service Response Time and First-Contact Resolution Through eGain's Contact Center Solution

  eGain Communications Corporation (OTCBB: EGAN) -- the leading provider of multichannel customer service andknowledge management software, proven on-premise or on-demand -- todayannounced that Playboy.com has reduced Average Handle Times AHT by 60%and substantially increased first-contact resolution of customer serviceemails in the three years since the initial implementation of eGain®MailTM. Used...

  Articles 2008-09-09

• eGain to Announce Fourth Quarter and Fiscal 2008 Financial Results

  eGain Communications Corporation (OTCBB: EGAN), a provider of customer service and contact center software forin-house or on-demand deployment, will announce financial results for thequarter and fiscal year ended June 30, 2008 on Monday, September 15, 2008after the close of market. eGain management will host a conference call that day to...

  Articles 2008-09-02

• Update: eGain's Solution for Collaborative Customer Service Resolution Selected as KMWorld Trend-Setting Product of 2008

  eGain Communications Corporation (OTCBB: EGAN), the leading provider of multichannel customer service and knowledgemanagement software on-premise or on-demand, today announced that KMWorldmagazine has named eGain SMETM as a Trend-Setting Product for 2008. Now in its sixth year, KMWorld's Trend-Setting Product Award is presentedto companies based on various criteria with customer...

  Articles 2008-08-21

• eGain's Solution for Collaborative Customer Service Resolution Selected as KMWorld Trend-Setting Product of 2008

  eGain Communications Corporation (OTCBB: EGAN), provider of the top-rated* multichannel customer service andknowledge management software on-premise or on-demand, today announced thatKMWorld magazine has named eGain SMETM as a Trend-Setting Product for2008. Now in its sixth year, KMWorld's Trend-Setting Product Award is presentedto companies based on various criteria with customer feedback...

  Articles 2008-08-21