BNET Industries
- Private
- US
Dow Jones Description
Knowlagent has sustained its position as a leader in managing call center agents for more than a decade. Our easy to use on-demand software combines patented technology with a proven methodology to optimize frontline performance faster and more affordably than ever before. Read our case studies to discover how clients use Knowlagent to increase sales, improve agent retention, decrease handle time, drive collections, improve first call resolution, roll out new products and services, and increase regulatory compliance. Knowlagent has been a driving force behind the success of many Fortune 500 sales, service and collections organizations, enabling these companies to experience immediate and extraordinary results that can be sustained over time.
Chairman and CEO of Whoop
Mark F MorelNumber of Employees 74
Contact Information
11800 Amberpark Dr Ste 200
Alpharetta, Georgia 30004
1 678 356 3500
Peer Companies
NAICS Code All Other Miscellaneous Schools and Instruction: 611699
News & Analysis
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knowlagent and software - All News and Analysis
Knowlagent Named in Top 10 of Georgia's Fastest Growing Technology Companies in Deloitte's Technology Fast 50 Program; Company's Five Year Revenue Climb Also Noted in Annual 'Software 500' 2005 Ranking
- 2005-10-07
ATLANTA -- Knowlagent, the only solutions provider that guarantees rapid revenue growth from the customer service channel, today announced it has been named to Deloitte's prestigious Technology Fast 50 Program for Georgia, a ranking of the 50 fastest growing technology companies in the area by Deloitte & Touche LLP, one...
Knowlagent Named to Software 500 for Fifth Consecutive Year; Knowlagent Celebrates Five Years of Repeated Revenue Growth
- 2005-10-04
ATLANTA -- Knowlagent, the only solutions provider that guarantees rapid revenue growth from the customer service channel, today announced it has once again been included on the annual Software 500, Software Magazine's list of the world's foremost software and services providers.
Kaiser's Secret To Customer Satisfaction: Its People.
- 2004-08-02
Based on the premise that knowledgeable and happy call center agents deliver the best customer service, Kaiser Permanente is using online agent training to help agents build member loyalty. Conventional management thinking says: Labor is expensive, and automation reduces that expense. Although in...
The Undeveloped Asset For Decreasing Customer Churn And Improving Profits
BNET
- 2003-07-31
The fiercely competitive and economically challenging environment has forced every player in the telecom industry to emphasize existing customers, the core of any large company's revenue. To grow revenue, telecom providers are aggressively moving to retain good customers and improve their share of those customers? telecom spending. Because the dominant...
Frost & Sullivan Names Knowlagent Market Leader for Contact Center E-Learning
- 2002-10-31
Business Editors/High-Tech Writers ATLANTA--BUSINESS WIRE--Oct. 31, 2002 464% Revenue Growth, Integration Core Competency and Unique PROPEL Methodology Contribute to Leadership Recognition Knowlagent, the exclusive provider of contact center e-Learning solutions that align employee performance with company objectives, announced today that leading industry analyst organization, Frost &...
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Decision Makers
| Name (plus bio) | Position |
|---|---|
| Jean Halaszyn | Chief Financial Officer |
| John Marlowe | Chief Technology Officer |
| Ted Giordano | Chief Marketing Officer |
| Debbie Qaqish | Vice President of Marketing |
| Jay Myer | Vice President of Sales |
| Scott Richter | Director of Development |
| Tom Verkooijen | Director of Customer Care |
| Dave Amborski | |
| Mark Koulogeorge | Director |
| Todd G Gardner | Investor |
Board of Directors
| Name (plus bio) | Position |
|---|---|
| Mark F Morel | Chairman and CEO of Whoop |
| Matt McConnell | Chairman, President and CEO |
| Don N Aquilano | Board of Directors |
| Donald Walker | Board of Directors |
| Murray Wilson | Board of Directors |
| Organization | Position | Status |
|---|---|---|
| Knowlagent, Inc. | Chairman and CEO of Whoop | Current |
| Procuri, Inc. | CEO | Former |
| Procuri, Inc. | President | Former |
| Meridian Vat Reclaim, Inc. | President | Former |
| Just Care Inc | Chief Administrative Officer | Former |
| Procuri, Inc. | Co-Founder | Former |
| Just Care Inc | Co-Founder | Former |
| Tulane University | Bachelor's Degree In Economics. | Former |
| Organization | Position | Status |
|---|---|---|
| Knowlagent, Inc. | Chairman, President and CEO | Current |
| The Crossroads | Current | |
| Georgia Institute of Technology | bachelor's degree in Industrial and Systems Engineering | Former |
| Organization | Position | Status |
|---|---|---|
| Knowlagent, Inc. | Chief Financial Officer | Current |
| Knowlagent, Inc. | Director of Finance and Administration | Former |
| Knowlagent, Inc. | Administrative | Former |
| Organization | Position | Status |
|---|---|---|
| Knowlagent, Inc. | Chief Technology Officer | Current |
| Integrity Sourcing | Co-Founder | Former |
| Integrity Sourcing | Partner | Former |
| Mercer University | Bachelor's Degree In Mathematics | Former |
| Organization | Position | Status |
|---|---|---|
| Knowlagent, Inc. | Chief Marketing Officer | Current |
| Florida State University | Ph.D. In Education, Adult Education | Former |
| Organization | Position | Status |
|---|---|---|
| Knowlagent, Inc. | Vice President of Marketing | Current |
| Firstwave Technologies, Inc. | Former | |
| Niit Limited | Former | |
| Kennesaw State University | MBA | Former |
| Auburn University | Bachelor of Science In International Business | Former |
| Organization | Position | Status |
|---|---|---|
| Knowlagent, Inc. | Vice President of Sales | Current |
| Network Imaging LLC | Current | |
| Legent Corporation | Current | |
| Tivoli Systems | Current | |
| Netuitive, Inc. | Vice President of Sales | Former |
| University of Florida | Bachelor's Degree In Business | Former |
| Organization | Position | Status |
|---|---|---|
| Knowlagent, Inc. | Director of Development | Current |
| Knowlagent, Inc. | Lead Software Architect | Current |
| The University of Texas at Austin | BS In Computer Science | Former |
| Organization | Position | Status |
|---|---|---|
| Knowlagent, Inc. | Director of Customer Care | Current |
| Erasmus University | Master's Degree In Business Information Management | Former |
| Erasmus University | Master's Degree In Business Information Management | Former |
| Organization | Position | Status |
|---|---|---|
| Knowlagent, Inc. | Current | |
| International Business Machines Corporation | Performance Consultant | Former |
| Western Connecticut State University | degree in Chemistry | Former |
Don N Aquilano has served as a member of our board of directors since May 2002 and as the chairman of our board of directors and a member of the audit committee since May 2005. He joined our nominating and governance committee in August 2007. Since 2000, Mr. Aquilano has served as managing director and president of Gazelle TechVentures, a venture capital fund. Mr. Aquilano holds a BS from the University of Arizona and an MBA from Harvard Business School.
| Organization | Position | Status |
|---|---|---|
| Gazelle Techventures | President | Current |
| Blue Chip Venture Company | Managing Director | Current |
| Gazelle Techventures | Managing Director | Current |
| Mezzia, Inc. | Current | |
| ATEL Capital Group | Chairman of the Board | Current |
| Rubicon Technology's | Chairman of the Board | Current |
| Weblink International | Board of Directors | Current |
| Freightpro | Director | Current |
| Knowlagent, Inc. | Board of Directors | Current |
| Blue Chip Venture Company | Director | Current |
| Chamber Weblink | Board of Directors | Current |
| Rubicon Technology, Inc. | Director | Current |
| Renal Solutions, Inc. | Investor | Current |
| U.N.X. Incorporated | Investor | Current |
| Gazelle Techventures | Executive Vice President | Former |
| The Fox Group Inc. | Principal | Former |
| The Boston Consulting Group, Inc. | consultant | Former |
| Hewlett-Packard Company | Former | |
| Gazelle, Incorporated | Former | |
| Blue Chip Corp | Director | Former |
| Harvard Business School | MBA | Former |
| Harvard University | Master of Business Administration Degree | Former |
| The University of Arizona | Bachelor of Science Degree | Former |
| Organization | Position | Status |
|---|---|---|
| Blue Chip Venture Company | Vice President of Sales | Current |
| Arbor Partners, LLC | Vice President of Sales | Current |
| Blue Chip Venture Company | Venture Partner | Current |
| Arbor Partners, LLC | Managing Partner | Current |
| The New Enterprise Forum | Advisor | Current |
| Bluespring Software, Inc. | Board of Directors | Current |
| Knowlagent, Inc. | Board of Directors | Current |
| Sircon | Board of Directors | Current |
| Cohesia Corporation | Board of Directors | Current |
| Comshare, Inc. | Senior Vice President of Sales and Marketing | Former |
| Sales & Marketing | Vice President of Sales | Former |
| Arbor Partners, LLC | Executive Director | Former |
| Arbor Partners, LLC | Managing Director | Former |
| Arbor Partners, LLC | Co-Founder | Former |
| Cms Technologies | Director | Former |
| The New Enterprise Forum | Board Member | Former |
| Network Express Inc. | Seed investor | Former |
| College of the Holy Cross | Former |
| Organization | Position | Status |
|---|---|---|
| Mk Capital, LLC | Founder | Current |
| Junction Solutions | Current | |
| The Cobalt Group, Inc. | Board of Directors | Current |
| Aprimo, Incorporated | Director | Current |
| Multicast Media Networks, LLC | Director | Current |
| Knowlagent, Inc. | Director | Current |
| First Choice Solutions | Director | Current |
| Saas Capital Inc. | Director | Current |
| Smart Path, Inc. | Board of Directors | Current |
| Realtech Systems Corporation | Board of Directors | Current |
| Extraprise Group Inc. | Board of Directors | Current |
| Celltrak Technologies Inc. | Board of Directors | Current |
| Great Food & Company | Board of Directors | Current |
| Kontiki | Director | Current |
| Mk Capital, LLC | Managing General Partner | Current |
| Apex Learning, Inc. | Director | Current |
| First Analysis | Managing Director | Former |
| Go2Call.com, Inc. | Director | Current |
| Eagle Industries LLC | Executive Officer | Former |
| Stanford University | Master's Degree In Business | Former |
| Dartmouth College | Bachelor's Degree In Economics | Former |
| Stanford University | B.A. Degree In Economics | Former |
| Stanford Graduate School of Business | Graduate | Former |
| Organization | Position | Status |
|---|---|---|
| Univa Ud, Inc. | Managing Director, River Cities Capital Funds | Current |
| Univa Corporation | Managing Director, River Cities Capital Funds | Current |
| River Cities Capital Funds | Managing Director | Current |
| River Cities Inc. | Current | |
| Atomic Dog Publishing | Current | |
| Crossmedia Services, Inc. | Current | |
| Univa Corporation | Board of Directors | Current |
| Univa Ud, Inc. | Board of Directors | Current |
| Knowlagent, Inc. | Board of Directors | Current |
| River Cities Capital Funds | Board of Directors | Current |
| Foresight Corporation | Board of Directors | Current |
| MindLeaders.com, Inc. | Board of Directors | Current |
| Smartsignal Corp. | Board of Directors | Current |
| Sps Commerce | Board of Directors | Current |
| America's PowerSports Inc. | Board of Directors | Current |
| Blue Chip Venture Company | Principal | Former |
| Xavier University | Graduate Assistant - | Former |
| Xavier University | MBA | Former |
| Cornell University | Ba In Economics | Former |
| Organization | Position | Status |
|---|---|---|
| Blue Chip Venture Company | Director | Current |
| Greater Cincinnati Venture Association | Board of Directors | Current |
| Knowlagent, Inc. | Investor | Current |
| SimonDelivers, Inc. | Investor | Current |
| TCI Management Inc. | Investor | Current |
| Market Wire, Inc. | Investor | Current |
| Atomic Dog Publishing | Investor | Current |
| Greater Cincinnati Venture Association | Member | Former |
| PNC Bank | commercial lender | Former |
| Indiana University | Member | Former |
| Deloitte Touche Tohmatsu | Team Member | Former |
| Lattice Communications, LLC | Investor | Former |
| Blue Chip Broadcasting Inc. | Investor | Former |
| BlueGill Technologies | Investor | Former |
| Indiana University | Master in Business Administration | Former |
| DePauw University | Bachelor of Arts | Former |
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