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	<title><![CDATA[knowlagent and software Resources | BNET]]></title>
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	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to knowlagent and software]]></description>
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		<title><![CDATA[Knowlagent Named in Top 10 of Georgia's Fastest Growing Technology Companies in Deloitte's Technology Fast 50 Program; Company's Five Year Revenue Climb Also Noted in Annual 'Software 500' 2005 Ranking]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_Oct_7/ai_n15679132]]></link>
		<description><![CDATA[ATLANTA -- Knowlagent, the only solutions provider that guarantees rapid revenue growth from the customer service channel, today announced it has been named to Deloitte's prestigious Technology Fast 50 Program for Georgia, a ranking of the 50 fastest growing technology companies in the area by Deloitte & Touche LLP, one...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 07 Oct 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/knowlagent.html"><![CDATA[Knowlagent]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[software]]></category>
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		<title><![CDATA[Knowlagent Named to Software 500 for Fifth Consecutive Year; Knowlagent Celebrates Five Years of Repeated Revenue Growth]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_Oct_4/ai_n15659695]]></link>
		<description><![CDATA[ATLANTA -- Knowlagent, the only solutions provider that guarantees rapid revenue growth from the customer service channel, today announced it has once again been included on the annual Software 500, Software Magazine's list of the world's foremost software and services providers.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 04 Oct 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/knowlagent.html"><![CDATA[Knowlagent]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[software]]></category>
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		<title><![CDATA[Kaiser's Secret To Customer Satisfaction: Its People.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4794/is_200408/ai_n17414693]]></link>
		<description><![CDATA[Based on the premise that knowledgeable and happy call center  agents deliver the best customer service, Kaiser Permanente is using  online agent training to help agents build member loyalty.     Conventional management thinking says: Labor is expensive, and  automation reduces that expense. Although in...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 02 Aug 2004 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/agent.html"><![CDATA[agent]]></category>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[call-center]]></category>
		<category domain="http://resources.bnet.com/topic/kaiser+permanente.html"><![CDATA[Kaiser Permanente]]></category>
		<category domain="http://resources.bnet.com/topic/knowlagent.html"><![CDATA[Knowlagent]]></category>
		<category domain="http://resources.bnet.com/topic/purdue+university.html"><![CDATA[Purdue University]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
		<category domain="http://resources.bnet.com/topic/training.html"><![CDATA[training]]></category>
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		<title><![CDATA[The Undeveloped Asset For Decreasing Customer Churn And Improving Profits]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=288106]]></link>
		<description><![CDATA[The fiercely competitive and economically challenging environment has forced every player in the telecom industry to emphasize existing customers, the core of any large company's revenue. To grow revenue, telecom providers are aggressively moving to retain good customers and improve their share of those customers? telecom spending. Because the dominant...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 31 Jul 2003 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/asset.html"><![CDATA[Asset]]></category>
		<category domain="http://resources.bnet.com/topic/knowlagent.html"><![CDATA[Knowlagent]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[Customer Service]]></category>
		<category domain="http://resources.bnet.com/topic/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://resources.bnet.com/topic/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://resources.bnet.com/topic/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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		<category domain="http://resources.bnet.com/topic/networking.html"><![CDATA[Networking]]></category>
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		<title><![CDATA[Frost & Sullivan Names Knowlagent Market Leader for Contact Center E-Learning]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2002_Oct_31/ai_93686677]]></link>
		<description><![CDATA[Business Editors/High-Tech Writers  ATLANTA--BUSINESS WIRE--Oct. 31, 2002  464% Revenue Growth, Integration Core Competency and  Unique PROPEL Methodology Contribute to Leadership Recognition  Knowlagent, the exclusive provider of contact center e-Learning solutions that align employee performance with company objectives, announced today that leading industry analyst organization, Frost &...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 31 Oct 2002 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/e-learning.html"><![CDATA[E-learning]]></category>
		<category domain="http://resources.bnet.com/topic/frost+%2526+sullivan.html"><![CDATA[Frost & Sullivan]]></category>
		<category domain="http://resources.bnet.com/topic/knowlagent.html"><![CDATA[Knowlagent]]></category>
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		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
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