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The Undeveloped Asset For Decreasing Customer Churn And Improving Profits

The fiercely competitive and economically challenging environment has forced every player in the telecom industry to emphasize existing customers, the core of any large company's revenue. To grow revenue, telecom providers are aggressively moving to retain good customers and improve their share of those customers? telecom spending. Because the dominant...

Tags: Telephony, Telecom & Utilities, Product marketing, Knowlagent, telecommunications, customer service, telecommunications company, revenue, agent, asset, marketing, environment, performance, industry, sales

White papers 2003-07-31

Additional Resources

Sales and Marketing Industry Veteran Debbie Qaqish Joins The Pedowitz Group; Partners to Launch New Firm

The Pedowitz Group, the leader in sustainablerevenue growth services for business-to-business (B2B) marketers, todayannounced that industry veteran Debbie Qaqish has joined as a principalpartner. Ms. Qaqish has over 30 years of sales and marketing experience inleading multiple B2B companies to sustained revenue growth andprofitability. Most recently, Ms. Qaqish...

Articles 2007-10-31

Knowlagent Expands Offering into Call Center Hiring Function with Job Match Solution

Solution Focuses on Process to Hire Right to Reduce Agent Attrition and Time to Proficiency ATLANTA -- Knowlagent, a provider of frontline solutions that turn business strategy into measurable results in the call center, announces the launch and uptake of its latest offering. The company released Job Match[TM]...

Articles 2007-06-12

Knowlagent And CSO Insights Present Global Call Center Service to Sales Study

Call centers - the new revenue rock stars? ATLANTA -- It looks like call centers could be the new revenue rock stars, according to a recent groundbreaking study by leading sales and benchmarking firm CSO Insights. The study found that there is a definite shift in the marketplace...

Articles 2007-02-28

T-Com Slovak Sees Exponential Sales Improvements Through First-Time Use of Knowlagent Solutions on European Continent; Contact Center Agents Show Sales Performance Enhancement in Less Than Seven Weeks

ATLANTA -- Knowlagent, the only provider of frontline execution solutions that turn business strategy into measurable results, and its European joint-venture partner Odhinn Europe today announced the roll-out of Knowlagent Solutions to all call center agents at T-Com Slovak to improve sales and customer service performance. The deployment is the...

Articles 2006-09-14

Knowlagent Introduces Multiple Solutions for Greater Customer Flexibility and Success; Getting Better Just Got Easier for Frontline Employees through Knowlagent Solutions

ATLANTA -- Knowlagent, the only provider of frontline execution solutions that turn business strategy into measurable results, today announced it has reengineered its flagship solution - Knowlagent r8 - into four new, individual offerings. In doing so, the company is providing its customers with an easier, faster way to solve...

Articles 2006-09-13

Recordant Readies for Growth by Adding Depth to Sales Team

Recordant, a provider of solutions that deliverthe first accurate means of evaluating face-to-face sales interactions toimprove overall sales, customer service, employee training and standardscompliance, announced today that Kim Owen joins as vice president of sales.With more than 22 years of experience in the high-tech industry, Owen willfocus on further developing...

Articles 2006-07-19

Knowlagent Increases Sales Power with Three New Directors; Sales Specialists to Focus on Telecommunications, Financial Services, and Insurance

ATLANTA -- Knowlagent, the only solutions provider that effectively balances revenue growth with cost reduction in the customer service channel, today announced the addition of three sales directors. The new team members are charged with increasing sales and adding to the industry leadership of Knowlagent's call center performance software among...

Articles 2006-05-09

Sky Chooses Odhinn to Take over Support for Their Knowlagent Solution

IJSSELSTEIN, Netherlands & ATLANTA -- Odhinn Europe, the European joint venture partner of Knowlagent, today announced that it has taken over support for UK's largest operator of digital television platform and owner of 11 television channels, British Sky Broadcasting. Sky, starting with just 12 staff in 1989, has...

Articles 2006-01-05

Heed the call: ignore those reels of tape no longer—software that analyzes call-center data can help you take customer relations to the next level

IF YOU'VE GOT a high-volume call center, you're probably not combing through each recorded call every night. It's understandable, yet it's a shame--because that call-center data could be crucial. Many companies are picking up on that fact. Technology like emotion detection and word spotting helps businesses cull information...

Articles 2006-01-01

Knowlagent Names New Executive to Lead Worldwide Sales Strategy; Seasoned Sales Expert Jay Myer Named Vice President of Sales

ATLANTA -- Knowlagent, the only solutions provider that guarantees rapid revenue growth from the customer service channel, today announced that Jay Myer has joined the company as vice president of sales. He is charged with overseeing and expanding Knowlagent's expert worldwide sales force. E[acute accent]Myer has more than 20 years...

Articles 2005-12-21

Knowlagent Releases Powerful New Solution That Drives Revenue and Improves Customer Loyalty from the Call Center

ATLANTA -- Knowlagent r8 Next Generation Solution Combines Stakeholder Views, Sensing and Profiling Technology to Transport Call Center Business to Next Level Knowlagent, the only software provider with a strategic solution that drives revenue and customer loyalty initiatives in forward-thinking call centers, today announced the general availability...

Articles 2005-11-17

Call Centers Are Missing Opportunities to Attain Company Goals by Overlooking the Importance of Coaching; Knowlagent Study Finds Parallel Between State of Today's Call Center Coaching and Early Days of Customer Relationship Management

ATLANTA -- Coaching in the call center is one of the highest impact - as well as one of the most often underutilized - means to achieve company goals, concludes a new research study announced today by Knowlagent. Knowlagent's white paper, "Why Aren't They Coaching in the Call Center?" summarizes...

Articles 2005-11-10

Knowlagent Ranked by 2005 Deloitte Technology Fast 500 as One of the Fastest Growing Technology Companies in North America; Company's Five Year Revenue Climb Supported by Patented Knowlagent r8 Solution

ATLANTA -- Knowlagent, the only solutions provider that guarantees rapid revenue growth from the customer service channel, today announced that it ranked Number 168 on the 2005 Deloitte Technology Fast 500, a ranking of the 500 fastest growing technology companies in North America. Additionally, earlier this month, Knowlagent was ranked...

Articles 2005-10-19

Knowlagent Named in Top 10 of Georgia's Fastest Growing Technology Companies in Deloitte's Technology Fast 50 Program; Company's Five Year Revenue Climb Also Noted in Annual 'Software 500' 2005 Ranking

ATLANTA -- Knowlagent, the only solutions provider that guarantees rapid revenue growth from the customer service channel, today announced it has been named to Deloitte's prestigious Technology Fast 50 Program for Georgia, a ranking of the 50 fastest growing technology companies in the area by Deloitte & Touche LLP, one...

Articles 2005-10-07

VCampus Appoints Kerry Frederick as Vice President of Select Partner™ Content Sales; New Executive Position to Focus on Enterprise and Global Channel Sales of Select Partner™ Courses

RESTON, Va. -- VCampus Corporation (NASDAQ:VCMP), a provider of comprehensive e-Learning publishing and hosting services for professional associations and credentialing organizations, today announced the hiring of Kerry Frederick as Vice President of Content Sales. Mr. Frederick will lead efforts to accelerate the growth of the company's Select PartnerTM Courseware revenues...

Articles 2005-10-06

Knowlagent Named to Software 500 for Fifth Consecutive Year; Knowlagent Celebrates Five Years of Repeated Revenue Growth

ATLANTA -- Knowlagent, the only solutions provider that guarantees rapid revenue growth from the customer service channel, today announced it has once again been included on the annual Software 500, Software Magazine's list of the world's foremost software and services providers. "An organization's employees make the greatest impact...

Articles 2005-10-04

Knowlagent's Debbie Qaqish to Speak at the International Contact Center Management Conference and Expo 2005; ''Changing the Culture of a Center'' Session Scheduled for Monday, Sept. 26 at 3:15 p.m

ATLANTA -- Knowlagent, the only solutions provider that guarantees rapid revenue growth from the customer service channel today, announced that Marketing Vice President Debbie Qaqish will be speaking at the ICCM Conference and Expo 2005 on Monday, Sept. 26 at 3:15 p.m. ICCM Conferences & Expositions have been a leading...

Articles 2005-09-22

Knowlagent Executive Recognized as Top Entrepreneur by Catalyst Magazine; Matt McConnell, Co-Founder and Co-Chairman, Listed as One of 2005's Innovative Business Leaders

ATLANTA -- Knowlagent, the only solutions provider that guarantees rapid revenue growth from the customer service channel today announced Co-Founder and Co-Chairman Matt McConnell's recognition as one of Atlanta's top entrepreneurs by Catalyst magazine. This list was recently published in the July edition of Catalyst, Solutions for Growing Your Business....

Articles 2005-08-30

Knowlagent's Inaugural Customer Conference Catalyst Confirms Call Center Industry Wants More Value from Operations; Catalyst Attendees Obtain First Preview of Next Generation Solution

ATLANTA -- Knowlagent R, the only solutions provider that guarantees rapid revenue growth from the customer service channel, recently held its first annual customer conference in Tampa, Fla., a southeastern hub for call centers. The three-day conference, headlined by U.S. Winter Olympian and five-time gold medalist Bonnie Blair, included the...

Articles 2005-06-09