BNET Industries
- Private
- US
Dow Jones Description
Knowlagent has sustained its position as a leader in managing call center agents for more than a decade. Our easy to use on-demand software combines patented technology with a proven methodology to optimize frontline performance faster and more affordably than ever before. Read our case studies to discover how clients use Knowlagent to increase sales, improve agent retention, decrease handle time, drive collections, improve first call resolution, roll out new products and services, and increase regulatory compliance. Knowlagent has been a driving force behind the success of many Fortune 500 sales, service and collections organizations, enabling these companies to experience immediate and extraordinary results that can be sustained over time.
Chairman and CEO of Whoop
Mark F MorelNumber of Employees 74
Contact Information
11800 Amberpark Dr Ste 200
Alpharetta, Georgia 30004
1 678 356 3500
Peer Companies
NAICS Code All Other Miscellaneous Schools and Instruction: 611699
News & Analysis
Filter by
knowlagent - All News and Analysis
Knowlagent Expands Offering into Call Center Hiring Function with Job Match Solution
- 2007-06-12
Solution Focuses on Process to Hire Right to Reduce Agent Attrition and Time to Proficiency
Knowlagent And CSO Insights Present Global Call Center Service to Sales Study
- 2007-02-28
Call centers - the new revenue rock stars?
T-Com Slovak Sees Exponential Sales Improvements Through First-Time Use of Knowlagent Solutions on European Continent; Contact Center Agents Show Sales Performance Enhancement in Less Than Seven Weeks
- 2006-09-14
ATLANTA -- Knowlagent, the only provider of frontline execution solutions that turn business strategy into measurable results, and its European joint-venture partner Odhinn Europe today announced the roll-out of Knowlagent Solutions to all call center agents at T-Com Slovak to improve sales and customer service performance. The deployment is the...
Knowlagent Introduces Multiple Solutions for Greater Customer Flexibility and Success; Getting Better Just Got Easier for Frontline Employees through Knowlagent Solutions
- 2006-09-13
ATLANTA -- Knowlagent, the only provider of frontline execution solutions that turn business strategy into measurable results, today announced it has reengineered its flagship solution - Knowlagent r8 - into four new, individual offerings. In doing so, the company is providing its customers with an easier, faster way to solve...
Knowlagent Increases Sales Power with Three New Directors; Sales Specialists to Focus on Telecommunications, Financial Services, and Insurance
- 2006-05-09
ATLANTA -- Knowlagent, the only solutions provider that effectively balances revenue growth with cost reduction in the customer service channel, today announced the addition of three sales directors. The new team members are charged with increasing sales and adding to the industry leadership of Knowlagent's call center performance software among...
Sky Chooses Odhinn to Take over Support for Their Knowlagent Solution
- 2006-01-05
IJSSELSTEIN, Netherlands & ATLANTA -- Odhinn Europe, the European joint venture partner of Knowlagent, today announced that it has taken over support for UK's largest operator of digital television platform and owner of 11 television channels, British Sky Broadcasting.
Knowlagent Names New Executive to Lead Worldwide Sales Strategy; Seasoned Sales Expert Jay Myer Named Vice President of Sales
- 2005-12-21
ATLANTA -- Knowlagent, the only solutions provider that guarantees rapid revenue growth from the customer service channel, today announced that Jay Myer has joined the company as vice president of sales. He is charged with overseeing and expanding Knowlagent's expert worldwide sales force. E[acute accent]Myer has more than 20 years...
Knowlagent Releases Powerful New Solution That Drives Revenue and Improves Customer Loyalty from the Call Center
- 2005-11-17
ATLANTA -- Knowlagent r8 Next Generation Solution Combines Stakeholder Views, Sensing and Profiling Technology to Transport Call Center Business to Next Level
Call Centers Are Missing Opportunities to Attain Company Goals by Overlooking the Importance of Coaching; Knowlagent Study Finds Parallel Between State of Today's Call Center Coaching and Early Days of Customer Relationship Management
- 2005-11-10
ATLANTA -- Coaching in the call center is one of the highest impact - as well as one of the most often underutilized - means to achieve company goals, concludes a new research study announced today by Knowlagent. Knowlagent's white paper, "Why Aren't They Coaching in the Call Center?" summarizes...
Knowlagent Ranked by 2005 Deloitte Technology Fast 500 as One of the Fastest Growing Technology Companies in North America; Company's Five Year Revenue Climb Supported by Patented Knowlagent r8 Solution
- 2005-10-19
ATLANTA -- Knowlagent, the only solutions provider that guarantees rapid revenue growth from the customer service channel, today announced that it ranked Number 168 on the 2005 Deloitte Technology Fast 500, a ranking of the 500 fastest growing technology companies in North America. Additionally, earlier this month, Knowlagent was ranked...
Decision Makers
| Name (plus bio) | Position |
|---|---|
| Jean Halaszyn | Chief Financial Officer |
| John Marlowe | Chief Technology Officer |
| Ted Giordano | Chief Marketing Officer |
| Debbie Qaqish | Vice President of Marketing |
| Jay Myer | Vice President of Sales |
| Scott Richter | Director of Development |
| Tom Verkooijen | Director of Customer Care |
| Dave Amborski | |
| Mark Koulogeorge | Director |
| Todd G Gardner | Investor |
Board of Directors
| Name (plus bio) | Position |
|---|---|
| Mark F Morel | Chairman and CEO of Whoop |
| Matt McConnell | Chairman, President and CEO |
| Don N Aquilano | Board of Directors |
| Donald Walker | Board of Directors |
| Murray Wilson | Board of Directors |
| Organization | Position | Status |
|---|---|---|
| Knowlagent, Inc. | Chairman and CEO of Whoop | Current |
| Procuri, Inc. | CEO | Former |
| Procuri, Inc. | President | Former |
| Meridian Vat Reclaim, Inc. | President | Former |
| Just Care Inc | Chief Administrative Officer | Former |
| Procuri, Inc. | Co-Founder | Former |
| Just Care Inc | Co-Founder | Former |
| Tulane University | Bachelor's Degree In Economics. | Former |
| Organization | Position | Status |
|---|---|---|
| Knowlagent, Inc. | Chairman, President and CEO | Current |
| The Crossroads | Current | |
| Georgia Institute of Technology | bachelor's degree in Industrial and Systems Engineering | Former |
| Organization | Position | Status |
|---|---|---|
| Knowlagent, Inc. | Chief Financial Officer | Current |
| Knowlagent, Inc. | Director of Finance and Administration | Former |
| Knowlagent, Inc. | Administrative | Former |
| Organization | Position | Status |
|---|---|---|
| Knowlagent, Inc. | Chief Technology Officer | Current |
| Integrity Sourcing | Co-Founder | Former |
| Integrity Sourcing | Partner | Former |
| Mercer University | Bachelor's Degree In Mathematics | Former |
| Organization | Position | Status |
|---|---|---|
| Knowlagent, Inc. | Chief Marketing Officer | Current |
| Florida State University | Ph.D. In Education, Adult Education | Former |
| Organization | Position | Status |
|---|---|---|
| Knowlagent, Inc. | Vice President of Marketing | Current |
| Firstwave Technologies, Inc. | Former | |
| Niit Limited | Former | |
| Kennesaw State University | MBA | Former |
| Auburn University | Bachelor of Science In International Business | Former |
| Organization | Position | Status |
|---|---|---|
| Knowlagent, Inc. | Vice President of Sales | Current |
| Network Imaging LLC | Current | |
| Legent Corporation | Current | |
| Tivoli Systems | Current | |
| Netuitive, Inc. | Vice President of Sales | Former |
| University of Florida | Bachelor's Degree In Business | Former |
| Organization | Position | Status |
|---|---|---|
| Knowlagent, Inc. | Director of Development | Current |
| Knowlagent, Inc. | Lead Software Architect | Current |
| The University of Texas at Austin | BS In Computer Science | Former |
| Organization | Position | Status |
|---|---|---|
| Knowlagent, Inc. | Director of Customer Care | Current |
| Erasmus University | Master's Degree In Business Information Management | Former |
| Erasmus University | Master's Degree In Business Information Management | Former |
| Organization | Position | Status |
|---|---|---|
| Knowlagent, Inc. | Current | |
| International Business Machines Corporation | Performance Consultant | Former |
| Western Connecticut State University | degree in Chemistry | Former |
Don N Aquilano has served as a member of our board of directors since May 2002 and as the chairman of our board of directors and a member of the audit committee since May 2005. He joined our nominating and governance committee in August 2007. Since 2000, Mr. Aquilano has served as managing director and president of Gazelle TechVentures, a venture capital fund. Mr. Aquilano holds a BS from the University of Arizona and an MBA from Harvard Business School.
| Organization | Position | Status |
|---|---|---|
| Gazelle Techventures | President | Current |
| Blue Chip Venture Company | Managing Director | Current |
| Gazelle Techventures | Managing Director | Current |
| Mezzia, Inc. | Current | |
| ATEL Capital Group | Chairman of the Board | Current |
| Rubicon Technology's | Chairman of the Board | Current |
| Weblink International | Board of Directors | Current |
| Freightpro | Director | Current |
| Knowlagent, Inc. | Board of Directors | Current |
| Blue Chip Venture Company | Director | Current |
| Chamber Weblink | Board of Directors | Current |
| Rubicon Technology, Inc. | Director | Current |
| Renal Solutions, Inc. | Investor | Current |
| U.N.X. Incorporated | Investor | Current |
| Gazelle Techventures | Executive Vice President | Former |
| The Fox Group Inc. | Principal | Former |
| The Boston Consulting Group, Inc. | consultant | Former |
| Hewlett-Packard Company | Former | |
| Gazelle, Incorporated | Former | |
| Blue Chip Corp | Director | Former |
| Harvard Business School | MBA | Former |
| Harvard University | Master of Business Administration Degree | Former |
| The University of Arizona | Bachelor of Science Degree | Former |
| Organization | Position | Status |
|---|---|---|
| Blue Chip Venture Company | Vice President of Sales | Current |
| Arbor Partners, LLC | Vice President of Sales | Current |
| Blue Chip Venture Company | Venture Partner | Current |
| Arbor Partners, LLC | Managing Partner | Current |
| The New Enterprise Forum | Advisor | Current |
| Bluespring Software, Inc. | Board of Directors | Current |
| Knowlagent, Inc. | Board of Directors | Current |
| Sircon | Board of Directors | Current |
| Cohesia Corporation | Board of Directors | Current |
| Comshare, Inc. | Senior Vice President of Sales and Marketing | Former |
| Sales & Marketing | Vice President of Sales | Former |
| Arbor Partners, LLC | Executive Director | Former |
| Arbor Partners, LLC | Managing Director | Former |
| Arbor Partners, LLC | Co-Founder | Former |
| Cms Technologies | Director | Former |
| The New Enterprise Forum | Board Member | Former |
| Network Express Inc. | Seed investor | Former |
| College of the Holy Cross | Former |
| Organization | Position | Status |
|---|---|---|
| Mk Capital, LLC | Founder | Current |
| Junction Solutions | Current | |
| The Cobalt Group, Inc. | Board of Directors | Current |
| Aprimo, Incorporated | Director | Current |
| Multicast Media Networks, LLC | Director | Current |
| Knowlagent, Inc. | Director | Current |
| First Choice Solutions | Director | Current |
| Saas Capital Inc. | Director | Current |
| Smart Path, Inc. | Board of Directors | Current |
| Realtech Systems Corporation | Board of Directors | Current |
| Extraprise Group Inc. | Board of Directors | Current |
| Celltrak Technologies Inc. | Board of Directors | Current |
| Great Food & Company | Board of Directors | Current |
| Kontiki | Director | Current |
| Mk Capital, LLC | Managing General Partner | Current |
| Apex Learning, Inc. | Director | Current |
| First Analysis | Managing Director | Former |
| Go2Call.com, Inc. | Director | Current |
| Eagle Industries LLC | Executive Officer | Former |
| Stanford University | Master's Degree In Business | Former |
| Dartmouth College | Bachelor's Degree In Economics | Former |
| Stanford University | B.A. Degree In Economics | Former |
| Stanford Graduate School of Business | Graduate | Former |
| Organization | Position | Status |
|---|---|---|
| Univa Ud, Inc. | Managing Director, River Cities Capital Funds | Current |
| Univa Corporation | Managing Director, River Cities Capital Funds | Current |
| River Cities Capital Funds | Managing Director | Current |
| River Cities Inc. | Current | |
| Atomic Dog Publishing | Current | |
| Crossmedia Services, Inc. | Current | |
| Univa Corporation | Board of Directors | Current |
| Univa Ud, Inc. | Board of Directors | Current |
| Knowlagent, Inc. | Board of Directors | Current |
| River Cities Capital Funds | Board of Directors | Current |
| Foresight Corporation | Board of Directors | Current |
| MindLeaders.com, Inc. | Board of Directors | Current |
| Smartsignal Corp. | Board of Directors | Current |
| Sps Commerce | Board of Directors | Current |
| America's PowerSports Inc. | Board of Directors | Current |
| Blue Chip Venture Company | Principal | Former |
| Xavier University | Graduate Assistant - | Former |
| Xavier University | MBA | Former |
| Cornell University | Ba In Economics | Former |
| Organization | Position | Status |
|---|---|---|
| Blue Chip Venture Company | Director | Current |
| Greater Cincinnati Venture Association | Board of Directors | Current |
| Knowlagent, Inc. | Investor | Current |
| SimonDelivers, Inc. | Investor | Current |
| TCI Management Inc. | Investor | Current |
| Market Wire, Inc. | Investor | Current |
| Atomic Dog Publishing | Investor | Current |
| Greater Cincinnati Venture Association | Member | Former |
| PNC Bank | commercial lender | Former |
| Indiana University | Member | Former |
| Deloitte Touche Tohmatsu | Team Member | Former |
| Lattice Communications, LLC | Investor | Former |
| Blue Chip Broadcasting Inc. | Investor | Former |
| BlueGill Technologies | Investor | Former |
| Indiana University | Master in Business Administration | Former |
| DePauw University | Bachelor of Arts | Former |
Glass Door
| Company | Employer Rating |
| Alcoa |  |
| CBS Corp |  |
| Johnson & Johnson | |
| Costco Wholesale |  |
|
IndustryTop Rated
