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- Choosing Knowledge Base Management Technology
- Knowledge base management technology has been around for more than 20 years, though without much practical application. It was not until the Internet revolution in the late 1990s that knowledge base management technology had been used to its full capacity. The explosion of Web-based self-help applications has extended knowledge base...
- White papers 2002-05-01
Additional Resources
- Boston University Launches Project Management Knowledge Base
- TYNGSBORO, Mass. -- Boston University's Corporate Education Center announces the launch of its free online project management knowledge base. Boston University's project management knowledge base is for those business and information technology professionals and corporations that wish to advance their project management expertise or gain industry certifications.
- Research articles 2006-03-01
- Enhancing Government Decision Making Through Knowledge Discovery From Data
- A major challenge facing management in developed countries is improving the performance of knowledge and service workers, i.e. the decision makers. This paper discusses the development of a knowledge-base to aid government decision makers in interpreting the results of the National Research and Technology NRT Audit that was undertaken by...
- White papers 2004-11-27
- Top Israeli HMO, Maccabi Healthcare Services, Makes its Advanced Medical Information and Management Solution Available to HMOS Worldwide.
- HIMSS CONFERENCE, NEW ORLEANS, Louisiana, February 20 /PRNewswire/ -- - World Bank Finances Bulgaria's Choice of Maccabi Together With Others Leading Israeli HMO Maccabi Healthcare Services is making its technology-driven Health Value Added HVA Knowledge Base, currently used to manage...
- Research articles 2007-02-20
- Objectivity Data Fusion White Paper Offers Knowledge for Application Developers; Provides Software Developers with Information to Consolidate Multi-Source Data
- SUNNYVALE, Calif. -- Enhancing the knowledge base for its object oriented real-time data management platform that expands the existing performance boundaries in data management, Objectivity, Inc. today announces the availability of a new data fusion white paper. This document entitled "Using Objectivity/DB([R]) to Correlate Multiple Data Sources" offers a critical...
- Research articles 2007-03-29
- Creative Approaches to Project Management
- In today's intensely competitive business environment, project management has become an increasingly complex undertaking for professional services organizations of all kinds. One proven way to achieve success - whether the business is a legal, accounting, consulting, construction or any other services provider - is to think beyond the traditional boundaries....
- White papers
- Intel Announces New LANDesk Technology for Help Desks to Reduce PC Support Costs; Resulting Product Will Integrate Desktop Management Tools and Support Service Technologies
- HILLSBORO, Ore.--BUSINESS WIRE--July 29, 1996--Intel Corporation today announced the development of a new LANDeskR technology for corporate help desks that for the first time will fully integrate PC desktop management functions, such as diagnostics and remote control, with knowledge base and problem tracking tools.
- Research articles 1996-07-29
- BSkyB Deploys KANA Knowledge Management Solution; Web-architected Knowledge Base Gives Digital Broadcaster's Call Center Agents the Insight of the Most Experienced Specialists in the Company
- Business/Technology Editors
- Research articles 2002-03-20
- Society of Information Management Partners with Giga Information Group to deliver Internet-based IT decision support resources for members
- CAMBRIDGE, Mass.--BUSINESS WIRE--Sept. 25, 1996--Giga Information Group today announced a partnership with the Society of Information Management SIM, the leading association of information technology IT executives who shape the management and use of IT.The partnership provides SIM members with access to GigaWeb, Giga's Internet delivery service that provides unrestricted,...
- Research articles 1996-09-25
- Independent Research Firm Gives eGain Top Score for Email Response Management in 2004 eService TechRankings
- eGain Communications Inc., (OTC BB: EGAN), a leading provider of customer service and contact center software for in-house or on-demand hosted deployment, announced today that its multi-channel customer service suite received the top score for email response management (4.8 out of 5.0) among all vendors, and the top scores for...
- Research articles 2004-09-23
- New Boundary Technologies Unveils Dynamic Security Policy Format Powering Policy Commander; Innovative Intelligent Policy Format, Online Knowledge Base Deliver Breakthrough Security Policy Management Functionality
- SAN JOSE, Calif. -- New Boundary TechnologiesR, a provider of automated configuration and security management solutions, today revealed the innovative Dynamic Security Policy file format powering its Policy CommanderTM security policy enforcement solution. Built upon the company's patent-pending Smart UpdateTM technology, the Dynamic Security Policy format delivers computer security policies...
- Research articles 2006-02-13
- The Relationship Between Social Interaction and Knowledge Management System Success
- While recent developments in information technology have provided the tools that enable companies to explore knowledge management solutions, it has become well recognized that information technology does not in itself create knowledge or guarantee knowledge creation. Additionally, most companies are finding that leveraging knowledge is extremely difficult and dependent more...
- White papers 2004-08-01
- Knowledge Exchange And Knowledge Creation: Should The Emphasis Shift in a Competitive Environment?
- This article argues that different implementations of Knowledge Management KM will result in different types of scale economies for Professional Services Firms. On the one hand, KM processes may facilitate Knowledge Exchange in the firm leading to more efficient operations and lower costs, i.e. supply-side scale economies. On the other...
- White papers 2002-02-01
- Leveraging The Customer Base: Creating Competitive Advantage Through Knowledge Management
- From the executive summary: ‘Professional services firms generate and sell business solutions to their customers. In doing so, they can leverage the cumulative experience gained from serving their customer base to either reduce their variable costs or increase the quality of their products/services. In other words, their ‘production technology' exhibits...
- White papers 2001-03-02
- Transitioning the Defense Acquisition Deskbook: first release of new DoD AT&L Knowledge Sharing System set for fall 2002 - Knowledge Management
- In March 2002, the Office of the Under Secretary of Defense for Acquisition, Technology and Logistics (USD [AT&L]) authorized the Defense Acquisition University DAU, Fort Belvoir, Va., to facilitate the transformation of the legacy Acquisition Deskbook, currently hosted at Wright-Patterson Air Force Base, Dayton, Ohio, to a new DoD AT&L...
- Research articles 2002-07-01
- Accessing External Sources of Technology
- Interest in capturing external technology is clearly rising within the R&D management community, and companies are exploring many forms of business relationships with external technology sources. However, industry practitioners have experienced a number of problems, the most important being the failure to recognize and manage technology sourcing as a strategic...
- White papers 2003-01-01
- Applying A Service Marketing Approach To High Technology Innovations Management
- R&D within the traditional corporate value chain has been regarded as a function closely related to product development or manufacturing. However, there are indications that this is changing through the introduction of knowledge management and the fact that R&D is more often performed within networks across traditional corporate boundaries. Griffin...
- White papers 2003-11-18
- Cognizant Technology Solutions Q2 2006 Earnings Conference Call Transcript (CTSH)
- Question-and-Answer SessionOperator Operator Instructions Your first question comes from Adam Frisch of UBS. Adam Frisch - UBS Congratulations to you and the rest of your team on these fantastic results. Gordon, a quick question for you, does your new role mean that you...
- Earnings calls 2006-08-02
- Subcontracting Your Web Site
- Operating a web site is essential for your business, but it can be a large and complex challenge. To do it right, you need to consider security issues, e-commerce transactions, storage space, programming, and myriad other requirements. These assets are essential, but acquiring and managing them can distract your IT...
- Articles 2007-10-19
- DMReview 15th Anniversary
- In honor of the 15th anniversary of DM Review magazine, the editorial staff interviewed several thought leaders who have history with DM Review to share their knowledge and insight about the technology industry in general and DM Review, specifically. Today, we take a look at where we've been and where...
- Research articles 2006-02-01
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