This paper explores a process view of call centres and the knowledge infrastructures that support these processes. As Call centres grow and become more complex in their function and organisation so do the knowledge infrastructures required to support their size and complexity. The paper suggests a knowledge-based hierarchy of 'Advice-type'...
NEW YORK -- ABI Research has announced the appointment of Robert Clark as Principal Analyst, Multi-Channel Video. Robert brings a wealth of knowledge to the position, with a particular strength in core network infrastructure. He is the firm's lead Multi-Channel Video analyst, with research coverage focusing on cable, telco IPTV,...
SEATTLE, Aug. 28 /PRNewswire-FirstCall/ -- Atlas Technology Group, Inc. (BULLETIN BOARD: ATYG) . Atlas Technology Group, Inc. announces the release of AtlasTG Tools 3.0. The key new features of AtlasTG Tools 3.0 are a set of new features that enable customers to maintain monitor configuration data...
TELECOMWORLDWIRE-27 August 2008-Alcatel-Lucent launched OmniSwitch 6400 switchesC1994-2008 M2 COMMUNICATIONS LTD http://www.m2.com Alcatel-Lucent (Euronext:ALU) (NYSE:ALU) has announced the release of the OmniSwitch 6400 family of stackable, layer 2+ Gigabit Ethernet LAN switches, designed for small and medium sized businesses. The OmniSwitch 6400 is the data networking part...
CAMBRIDGE, England and SAN FRANCISCO, August 26 /PRNewswire-FirstCall/ -- Autonomy Corporation plc , a global leader in infrastructure software for the enterprise, today announced that its pan-enterprise search platform, Intelligent Data Operating Layer IDOL, has been selected by KMWorld magazine as a "2008 Trendsetter" for its ability to simultaneously...
SAN DIEGO and MCLEAN, Va., Aug. 25 /PRNewswire-FirstCall/ -- SAIC, Inc. will webcast a live presentation at the Jeffries 2nd Annual Technology Conference in New York on Sept. 11, 2008. Joe Craver, president of SAIC's Infrastructure, Logistics and Product Solutions Group, will present at 8:00 a.m. Eastern....
ACM SIGKDD 2008 Innovation Award Winner Dr. Raghu Ramakrishnan to Deliver Plenary Session Address at KDD 2008 Conference SUNNYVALE, Calif. -- Yahoo! Inc. (Nasdaq:YHOO), a leading global Internet company, today announced that Dr. Raghu Ramakrishnan, Yahoo! vice president, research fellow and chief scientist for the Audience Technology and...
MADISON, Wis., Aug. 22 /PRNewswire-FirstCall/ -- Sonic Foundry, Inc. , the recognized market leader for rich media webcasting and knowledge management, will host a webinar featuring the vice president and chief information officer at the University of Maryland, Baltimore. While getting everyone -- academic leadership, faculty, staff...
CARY, N.C. -- Global Knowledge, the worldwide leader in IT and Business training, today announced the launch of its Cisco Unified Communications Manager Boot Camp v6.1 where students learn to optimize network performance by deploying the right IP telephony network infrastructure. The exclusive Cisco Unified Communications Manager v6.1...
Envision Performance Suite Transforms Recorded Customer-Agent Interactions into Actionable Knowledge SEATTLE -- Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, announced today that the Envision Performance Suite, a suite of integrated contact center solutions that includes quality monitoring, eLearning,...
Senior Executive Brings Finance, Operations and Diverse Technology Expertise to Mobile Financial Services Innovator PORTLAND, Ore. -- Tyfone, a global provider of mobile financial services infrastructure including fully-integrated mobile payments capabilities, today announced that Don Bloodworth has joined the company as its Chief Financial Officer. Bloodworth is a...
DALLAS, Aug. 18 /PRNewswire/ -- Pinnacle, an international real estate management firm, recently welcomed Brian Galla as its new Director of Professional Services in its Information Technology department. Galla will be responsible for overseeing Pinnacle's technical training and support operations. "Brian's significant experience directing technology and...
New VMware-Certified "Design Expert" and Live Online Courses Make It Easy for IT Professionals to Gain the Skills to Build World-Class Virtual Environments PALO ALTO, Calif. -- VMware, Inc. (NYSE:VMW), the global leader in virtualization solutions from the desktop to the datacenter, today announced new educational services and...
CommScope Enterprise Solutions makes complete educational curriculum available online RICHARDSON, Texas -- CommScope Enterprise Solutions[TM], a division of CommScope, Inc. (NYSE:CTV), has introduced an enhanced training program for its Uniprise[R] infrastructure solutions. In addition to the existing instructor-led courses, CommScope is introducing a full range of new online...
SPi, a leading knowledge process andcustomer interaction solutions provider, today announced the appointment ofDominic Prakash as Chief Technology Officer CTO for its publishingbusiness unit. Mr. Prakash is a highly regarded technology specialist in the SSTM(Scholarly, Scientific, Technical and Medical) publishing industry. He hasover 17 years of technology management experience...
FOLSOM, Calif. -- As part of the Organizational Effectiveness phase of its Five-Year Strategic Plan, the California Independent System Operator California ISO has created a division that blends two previously separate divisions that focused on market development and infrastructure planning. The driving force is a goal to achieve more effective...
VMLogix, Inc., a leading provider of virtuallab automation solutions that help software companies and IT organizationsleverage virtualization to consolidate lab infrastructure and automatebuild and test processes, today announced that Mark Pileski and LeandraYanagawa have joined the company as vice president of marketing and vicepresident of worldwide sales, respectively. The...
AladdinKnowledge Systems (NASDAQ: ALDN), an information security leaderspecializing in authentication, software DRM and content security, todayannounced that Chief Cryptographer Andrew Lindell will present bothbriefing and training sessions at Black Hat USA 2008. Lindell will conduct a two-day training session titled Cryptographic Primitives, A Close Look Inside on...
Experienced Advisor Recognized for Key Role in Software Practice PALO ALTO, Calif. -- Pagemill Partners, Inc., a leading investment bank for the technology industry, today announced that Anton Papp has been promoted to Principal. He is instrumental in the firm's software, security and services practice; he recently advised...
New Conference Explores How Virtualization is Changing the Future of IT Deployments FRAMINGHAM, Mass. -- 1105 Media, Inc. today announced that it will host IT Virtualization Live Dec. 9-11, 2008, at the Gaylord Palms Resort and Convention Center in Orlando, Fla. This conference and solutions showcase will provide...
Articles 2008-07-28
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