Resources
BNET Business Dictionary
- Knowledge Management
- the process of acquiring, storing, distributing, and using information within a company. The information is generally held on a powerful database and distributed via a communications network.
- Knowledge Management definition on BNET »
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- Data Mining as a Technique for Knowledge Management in Business Process Redesign
- Business Process Redesign BPR is undertaken to achieve order-of-magnitude improvements over ?Old? form of the organisation. Practitioners in the academia and business world have developed a number of methodologies to support this competitive restructuring that forms the current focus of concern, many of which have not been successful. This paper...
- White papers 2005-01-31
- The Fusion of Knowledge and Process Management
- Business process management is an evolving set of methodologies and technologies that promise new levels of business integration and employee productivity. Knowledge management is a relatively mature capability that focuses on generating, managing and distributing distilled information called "Knowledge." At present, the same solution set rarely features these two solutions;...
- White papers 2006-07-10
- Victory and Death of Knowledge Management
- Knowledge Management "KM", as a buzzword, is not even new. It first showed up on the management radar with the promise to make full use of the accumulated knowledge in the firm through comprehensive documental databases and exhaustive classifications or "Ontologies". That drive is in the root of most modern...
- White papers 2005-03-02
- The Importance Of Knowledge Management To The Asset Management Process
- In the current business climate, managers of assets face many challenges during the in-service phase of the asset life-cycle. In an attempt to understand the current situation and map out plans for future research, the authors have participated in a workshop of the International Foundation for Research In Maintenance IFRIM....
- White papers 2006-01-26
- The Fusion of Process and Knowledge Management
- The history of Information Technology is laced with the search for the "silver bullet" that will connect the IT function closely to key business activities, minimize the cost of providing IT services, speed the development of new business applications and data bases, and then go on to solve global warming....
- White papers 2005-09-01
- "How Management of Processes Can Deliver Actionable Performance Management"
- It is clear that to deliver on performance improvement there is a need to bring people and their processes together in process-centric applications. Again the simplicity of this statement makes it obvious but of course it is not just the actions of people it is the rules under which they...
- White papers 2003-11-11
- Knowledge Management in the Service and Support Business
- The introduction of new, exciting technologies has led to a kind of new economy that is based on the huge and rapid flows of data, information and knowledge. The Internet has had a most profound impact on business and society, enabling the quick spread of service industries and technologies. The...
- White papers 2000-10-02
- The ABCs of Knowledge Management
- In today's scenario, Knowledge Management is coming in a big way. Most of the companies are trying to adapt this concept. Unfortunately, there is no universal definition of KM. But, it is defined as the process through which organizations generate value from their intellectual and knowledge-based assets. Most often, generating...
- White papers 2001-05-23
- Strategy Formulation
- The flip side of the cost equation is value so the cost of development of a knowledge asset is directly reflective of its value as an intellectual capital asset and the principle ROI on knowledge management initiatives occurs by way of intangible benefits, which can only be measured qualitatively and...
- White papers 2003-01-01
- A Business Process Oriented Approach for the Identification and Support of Organizational Knowledge Processes
- Process orientation is a widely recognized concept of organizing companies. With the emergence of knowledge management, new and challenging questions arise: How can knowledge management build on existing process management efforts? How can these two approaches effectively be integrated? How can organizational knowledge flows adequately be identified and supported by...
- White papers 2003-06-11
- Maximizing the Value of Enterprise Information
- The Holy Grail of knowledge management is that all individuals and communities of interest can gain instantaneous access to highly relevant information, whenever and wherever needed, to make better decisions, reduce risk, eliminate redundancy, improve efficiency, save time, improve financial results and improve security. Ironically, ceaseless efforts to develop new...
- White papers 2004-03-01
- A Service Approach to the Customer Experience
- A service layer that oversees and bridges separate but related knowledge management systems is a cost-effective way to maximize the benefit of each component system. It also can vastly improve the experience of customers accessing information from either systems or agents. This paper outlines a business process management model that...
- White papers 2005-11-01
- Workflow: Horizontal, Vertical and All-Purpose
- Workflow has been a mainstay of knowledge management for years, and has changed significantly as technology has evolved. An early application was the routing of insurance claim form images around to individuals who reviewed and approved or disapproved them. The field has evolved to encompass a broader discipline referred to...
- White papers 2002-06-01
- WP3 - KM Framework
- The aim of this task is to select and define a common framework for the successful implementation of KM Knowledge Management. The framework is compliant with the functional specification defined in WP2, but focuses more on business processes and the other issues that must also be taken into consideration in...
- White papers 2002-11-10
- Knowledge Management Is a Person-to-Person Enterprise
- Knowledge management reflects the high value of intellectual property, whether or not it is in patents or protected by other legal instruments. Intellectual property is increasingly regarded by economists and business people as a most important asset right up there with land, labor and capital. Knowledge provides the competitive edge....
- White papers 2001-05-01
Additional Resources
- Knowledge Management Operational Plan and Strategic Priorities
- This paper outlines ways in which the Knowledge Management strategic planning process is to be freshened up, producing fewer ?Must do milestones? and with quarterly online summaries of progress with each one. The paper sets out the draft proposals for the 2007?2008 Operational Plan associated with the University?s Knowledge Management...
- White papers 2006-09-13
- Planning a Crisis Management Strategy
- When companies experience a major problem that threatens their business, they need to react quickly and effectively to protect their reputations. Providing clear information to customers and the media can build support and help the company to recover quickly. An important part of the process is having a crisis management...
- Articles 2007-11-02
- Preparing for the Future
- Succession planning is preparation for the future—understanding what the future demands of the market will be and preparing the people in your organization to meet them. Many organizations find it challenging enough to meet present demands, but, in terms of people development and organic growth, such planning is critical to...
- Articles 2007-10-24
- Business Objects Q3 2007 Earnings Call Transcript
- Question-and-Answer SessionOperator [Operator Instructions] Your first question comes from the line of Mohammed Moawalla with Goldman Sachs. Mohammed Moawalla – Goldman Sachs Yes good morning. John, can you elaborate a little bit around some of the weakness in the quarter and just indicate whether some of...
- Earnings calls 2007-10-24
- Benefiting from the Balanced Scorecard
- Harvard professors Robert Kaplan and David Norton developed the balanced scorecard to help translate vision and strategy into action. This technique can make strategic planning a core part of any business. They showed that financial analysis, which is largely a look backward over past performance, isn't enough to guide long-term...
- Articles 2007-10-03
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