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BNET Business Dictionary
- Knowledge Management
- the process of acquiring, storing, distributing, and using information within a company. The information is generally held on a powerful database and distributed via a communications network.
- Knowledge Management definition on BNET »
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- How to Manage Ignorance; Inside the Book Peter Drucker Never Wrote
- Organizations devote abundant time and resources to knowledge management, but what about ignorance management? The nuggets are often nestled somewhere between what you know you don't know and what you don't know you don't know. So how do you get at them? If the stories of fallen...
- Blog posts 2007-12-12
- New IDC Report Says Knowledge Management Market Emerging as a Multi-billion Dollar Software and Services Market
- NEW YORK--BUSINESS WIRE--Sept. 16, 1999--
- Research articles 1999-09-16
- Collaborative development.(Pivotal software from Centric Software permits management collaboration in development projects)(Brief Article)
- As major marketing offensives are being waged under the banner of e-business, collaboration becomes the competitive mode. One way to achieve it at the design level is with PIVOTAL, a collaborative prototyping and knowledge management tool offered by As major marketing offensives are being waged...
- Research articles 1999-10-18
- EMC Corporation Adopts Knowledge Management Approach to Technical Support Using Primus SolutionSeries Software
- SEATTLE--BUSINESS WIRE--Nov. 23, 1998--Primus, a leading provider of problem resolution and knowledge management software for customer support organizations, today announced that EMC Corporation (NYSE:EMC), the world's leading provider of enterprise storage systems, software and services, has selected PrimusR SolutionSeriesTM software for implementation throughout its worldwide customer service organization.
- Research articles 1998-11-23
- Fujitsu Offers Workflow Software Suite for Building Knowledge Management Applications
- SAN DIEGO--BUSINESS WIRE--June 9, 1998--Fujitsu, a sponsor of the 1998 International Knowledge Management Summit IKMS, offers a suite of workflow software applications that are uniquely suited for building knowledge management solutions.
- Research articles 1998-06-09
- Account4.com Joins Forces with Microsoft to Capture the PSA Market; Account4's Web-Based Software Will Utilize Microsoft Technology to Enhance Knowledge Management Features
- NEWTON, Mass.--BUSINESS WIRE--Dec. 15, 1999--
- Research articles 1999-12-16
- Data Mining as a Technique for Knowledge Management in Business Process Redesign
- Business Process Redesign BPR is undertaken to achieve order-of-magnitude improvements over ?Old? form of the organisation. Practitioners in the academia and business world have developed a number of methodologies to support this competitive restructuring that forms the current focus of concern, many of which have not been successful. This paper...
- White papers 2005-01-31
- A Complexity Theory Approach to Knowledge Management - Towards a Better Understanding of Communication and Knowledge Flows in Software Development
- This paper offers a view of communication networks in which professionals are connected via knowledge flows and communication processes. The discussion focuses on a case study of software business processes in two small size Finnish software companies. The paper has two objectives. First, it assesses the knowledge flow model as...
- Case studies 2005-12-02
- Knowledge Management for Customer Service Ingredients for Success
- As enterprises increasingly use customer service to differentiate themselves, knowledge management has gained prominence as a strategic initiative. A key enabler, it allows businesses to use their knowledge assets to provide better customer service. In this paper, the author discusses the ingredients of success as it relates to knowledge management...
- White papers 2004-03-18
- Analyzing Requirements of Knowledge Management Systems With the Support of Agent Organizations
- Knowledge Management KM is considered by many organizations a key aspect in sustaining competitive advantage. Designing appropriate KM processes and enabling technology face considerable risks, as they must be shaped to respond to specific needs of the organizational environment. Thus, many systems are abandoned or fall into disuse because of...
- White papers 2005-04-01
- Knowledge Management Across Task/Team Boundaries
- Knowledge management across corporate, task and team boundaries has always been problematic, but the challenge increases exponentially when the ?Paper? transfers of information become electronic. While electronic data transfer can reap great efficiencies, and the benefit of data re-usability across divisional lines, unanticipated incompatibilities must be considered and resolved far...
- White papers 2004-07-20
- Resource-Based View of Knowledge Management for Competitive Advantage
- One is not only in a new millennium, but also in a new era: the knowledge era. Sustainable competitive advantage is dependent on building and exploiting core competencies. The resource-based view RBV of the firm defines a strategic asset as one that is rare, valuable, imperfectly imitable and non-substitutable. Knowledge...
- White papers 2005-10-23
- A Novel Approach to Knowledge Management
- Knowledge encoders, once they undergo an extensive period of training, will able to use the system to rapidly enter large amounts of arbitrarily complex, ambiguous, unstructured knowledge into a computer database. The authors present a plan for a novel knowledge management system called LojLink, which has the properties explained in...
- White papers 2005-03-10
- Are You Ready for the Right Knowledge Management Strategy: Identifying the Potential Restrains Using the Action Space Approach
- Prior studies have identified two major approaches of managing organizational knowledge assets: Codification and Personalization. The decision regarding which of the two major Knowledge Management KM approaches to adopt for an organization is a function of the organization?s core business, the competence so required, technological complexity of the critical processes...
- White papers 2005-02-10
- A Knowledge Management Framework to Morph Clinical Cases With Clinical Practice Guidelines
- In this paper the author's present a knowledge management framework that allows the automatic linking/mapping of contextually and functionally similar medical knowledge that may originate from different sources and be represented in diverse modalities. The tacit-explicit knowledge morphing framework supports the extraction of tacit knowledge from past cases stored in...
- White papers 2005-07-29
- Knowledge Management Operational Plan and Strategic Priorities
- This paper outlines ways in which the Knowledge Management strategic planning process is to be freshened up, producing fewer ?Must do milestones? and with quarterly online summaries of progress with each one. The paper sets out the draft proposals for the 2007?2008 Operational Plan associated with the University?s Knowledge Management...
- White papers 2006-09-13
- A Holistic Approach of Knowledge Management Initiative for a Telecollaboration Business System
- In order to have a new knowledge economy, business organisations using TeleCollaboration TC are now facing major challenges due to external pressures as well as the nature of the workplace. This give rises to the necessity of having additional insights and synthesis, through the development of a strategic, comprehensive, holistic...
- White papers 2004-11-01
- Knowledge Management: Collaborative Expertise
- Having a Knowledge Management KM system means collaborating, and having a guide to aid in the selection of collaboration tools can make the job easier. A practical and achievable way to maximize KM results is to capitalize on existing law firm information flows and business processes. By doing so, a...
- White papers 2006-06-01
- The Midas Touch in Knowledge Management Projects - Beware, Your Wish Could Come True
- Like king Midas, the champion of a Knowledge Management KM initiative might find herself in an awkward situation because the wish came true. Successful KM initiatives can lead to problems. The case study presented in this paper details how a consulting company attempted to support its dispersed staff of consultants...
- White papers 2005-04-06
- At the Crossroads of Knowledge Management and Social Software
- The growing phenomenon of Social Software seems to provide an opportunity to complement the top-down approach based on central knowledge repositories with tools that are simpler, smarter and more flexible. This paper includes a brief description of the main categories of Social Software - weblogs, wikis and social networking sites...
- White papers 2005-12-02
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