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	<title><![CDATA[knowledge management and thomson corp. Resources | BNET]]></title>
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	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to knowledge management and thomson corp.]]></description>
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		<title><![CDATA[Utah Health Sciences Center Uses Knowledge Management Software to Improve Customer Service as Demand Increases]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=176029]]></link>
		<description><![CDATA[University Health Care is part of the University of Utah Health Sciences Center, which includes colleges of medicine, nursing, health and pharmacy, and supports administration, business and research for these colleges. The number of applications and our customers' expectations were increasing, yet the help desk's ability to meet demand remained...]]></description>
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		<pubDate>Sun, 01 Jan 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[Customer Service]]></category>
		<category domain="http://resources.bnet.com/topic/knowledge.html"><![CDATA[Knowledge]]></category>
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		<title><![CDATA[A Service Approach to the Customer Experience]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=176103]]></link>
		<description><![CDATA[A service layer that oversees and bridges separate but related knowledge management systems is a cost-effective way to maximize the benefit of each component system. It also can vastly improve the experience of customers accessing information from either systems or agents. This paper outlines a business process management model that...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
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		<pubDate>Tue, 01 Nov 2005 00:00:00 -0800</pubDate>
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		<title><![CDATA[Knowledge Management: Key to Georgia's Succession Planning Efforts]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=176027]]></link>
		<description><![CDATA[People of all ages leave the workplace daily through voluntary or involuntary means. Moreover, the younger generation is voluntarily leaving one organization for another at a similar rate. Therefore, could the dilemma be that it is not so much about the people exiting as it is about the knowledge deficit...]]></description>
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		<pubDate>Thu, 01 Sep 2005 00:00:00 -0700</pubDate>
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		<category domain="http://resources.bnet.com/topic/knowledge.html"><![CDATA[Knowledge]]></category>
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		<title><![CDATA[Thomson Elite (Los Angeles, CA) has released West km for Transactions, a knowledge management product for transactional attorneys.(related news in brief ...)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb6682/is_200502/ai_n26158955]]></link>
		<description><![CDATA[Thomson Elite (Los Angeles, CA) has released West km for  Transactions, a knowledge management product for transactional  attorneys. The new product helps users find, analyze and reuse precedent  documents, ...  Thomson Elite (Los Angeles, CA) has released West km for  Transactions, a knowledge management product...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 28 Feb 2005 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/computer+associates+international+inc..html"><![CDATA[Computer Associates International Inc.]]></category>
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		<title><![CDATA[West km for Transactions.(related news in brief)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb6682/is_200501/ai_n26476574]]></link>
		<description><![CDATA[Thomson Elite New York and Thomson West (Eagan, MN), both units  of Thomson Corp., have launched West km for Transactions, a knowledge  management product created for transactional attorneys. The new program  helps users find, analyze and reuse preced  Thomson Elite New York and Thomson West (Eagan,...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 31 Jan 2005 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/knowledge+management.html"><![CDATA[knowledge management]]></category>
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		<title><![CDATA[Knowledge Management Doesn't Come in a Box]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=176040]]></link>
		<description><![CDATA[The core challenges are that knowledge management is relatively new and remains a broadly defined concept. The variables that should be taken into account when considering a KM implementation require a level of understanding, vision and coordination that goes back to the early days of ERP implementations. Those projects consisted...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
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		<pubDate>Sat, 01 Jan 2005 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/knowledge.html"><![CDATA[Knowledge]]></category>
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		<title><![CDATA[Federal Knowledge Management Spending to Increase 29% by 2009]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=176051]]></link>
		<description><![CDATA[The federal market for knowledge management solutions will grow from $850 million in FY 2004 to almost $1.1 billion in FY 2009, a 29 percent increase in spending, according to a report released by INPUT, the leading provider of government market intelligence. The projected increase is driven by heightened pressures...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
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		<pubDate>Mon, 18 Oct 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/agency.html"><![CDATA[Agency]]></category>
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		<title><![CDATA[Change Strategies Are The Key To KM]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=94151]]></link>
		<description><![CDATA[In the contemporary business era, information is one of the keys to success. Applying the information for gaining strategic business advantage is known as Knowledge Management KM. Acquiring new knowledge forms the basis for efficient KM. Effective change management strategies are the root of new concepts and business perspectives. Change...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
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		<pubDate>Mon, 24 May 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://resources.bnet.com/topic/thomson+corp..html"><![CDATA[Thomson Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/change+management+strategy.html"><![CDATA[Change Management Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
		<category domain="http://resources.bnet.com/topic/change+management.html"><![CDATA[Change Management]]></category>
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		<title><![CDATA[Managing Knowledge to Achieve Corporate Governance Objectives]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=176062]]></link>
		<description><![CDATA[The effective management of knowledge has been embraced by many companies as a key method of achieving sustainable competitive advantage. However, in addition to achieving productivity and performance goals, knowledge management can also be harnessed to achieve conformance goals, namely, compliance and risk management and accountability to internal and external...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
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		<pubDate>Sat, 01 May 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://resources.bnet.com/topic/thomson+corp..html"><![CDATA[Thomson Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/corporate+governance.html"><![CDATA[Corporate Governance]]></category>
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		<category domain="http://resources.bnet.com/topic/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
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		<title><![CDATA[KM & RIM: Oil & Water?]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=176064]]></link>
		<description><![CDATA[In the late 1990s, interest in Knowledge Management KM seemed to blossom in the Records and Information Management RIM community, as evidenced by the publication of many articles and books, as well as an abundance of seminar and meeting presentations on the topic. However, that interest seems to have since...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
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		<pubDate>Sat, 01 May 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/research+in+motion+ltd..html"><![CDATA[Research In Motion Ltd.]]></category>
		<category domain="http://resources.bnet.com/topic/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://resources.bnet.com/topic/thomson+corp..html"><![CDATA[Thomson Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
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		<category domain="http://resources.bnet.com/topic/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">RIMM</category>
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