BNET Industries
Last Fiscal Year Sales:$37.5M
- Private
- US
Dow Jones Description
Talisma is a leading provider of Customer Interaction Management (CIM) software solutions that enable businesses to deliver a truly exceptional online customer experience. Talisma solutions improve customer satisfaction by integrating the power of email, phone, chat, and Web self-service with a robust and mature CIM Web services platform, comprehensive analytics, and a system-wide knowledge base. Incorporated in 1999, Talisma is based in Bellevue, Washington with offices located across Asia, Europe, and North America. Since its incorporation, Talisma has obtained an impressive global customer base across a variety of industries, including call center, telecommunications, distribution, education, financial services, government, healthcare, high-tech, fitness, hospitality, travel, legal, eCommerce, manufacturing, media, retail, service and support, transportation, and utilities. Talisma's technologies create an infrastructure that has proven to raise efficiencies and increase customer satisfaction. Talisma delivers measurable ROI and enhanced service in a fraction of the time and cost normally experienced with alternative vendors. Highly-skilled service experts deliver cost-effective outsourced hosting, rapid onsite deployments, professional services, and lower-cost customization.
Number of Employees 174
Contact Information
411 108th Ave NE Ste 900
Bellevue, Washington 98004
(425) 688-3800
Peer Companies
NAICS Code Software Reproducing: 334611
News & Analysis
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knowledgebase and talisma corp. - All News and Analysis
Speakeasy Accelerates Customer Service with Talisma Knowledgebase
- 2006-12-05
Knowledge base solution to create functional data repository
BECU Implements Workflow System
- 2006-10-23
Boeing Employees CU said it has deployed Talisma's Knowledgebase to better manage its internal workflow. The web-based system streamlines the entire documentation process for companies to share information with employees, customers and partners. The $6.6-billion credit union expects the system will improve employee access of internal product and process information...
Boeing Employees Credit Union Enhances Member Services with Talisma Knowledgebase
- 2006-10-11
Members to Benefit from Powerful Industry-Leading Knowledge Base Solution
Simplicity: The Key to Web Self-Service Success
- 2006-06-01
Four Key Considerations to Improve Web Self-Service EffectivenessIt is a common assumption that effective Web Self-Service implementations are very complex."Our company's collective experiences, growing content resources, and extensive processes possibly require an elaborate, robust system. " As a result, workflowsand taxonomies are over-engineered, expectations skyrocket, and the user experience is...
Isilon Systems Boosts Web Self Service by deploying Talisma's Knowledgebase™ via Salesforce.com's AppExchange
- 2006-05-24
SAN FRANCISCO -- Talisma delivers powerful AppExchange-certified knowledge management and Web self-service tools for customers on the salesforce.com AppExchange
Talisma Announces Version 7.0 Of CIM Solution
- 2006-04-01
Talisma Corporation, a provider of enterprise customer interaction management CIM solutions, has announced the release of Talisma CIM 7.0, a comprehensive interaction management suite designed to fully integrate multiple communication channels, including e-mail, chat, Web self-service and phone with an intelligent knowledgebase, robust business process functionality and third-party data. Additionally,...
Talisma Knowledgebase Available On AppExchange
- 2006-02-01
Talisma Corporation, a provider of customer interaction management solutions, and on-demand CRM provider salesforce.com recently announced Talisma Knowledgebase for salesforce.com's AppExchange. Built on the AppExchange on-demand platform, Talisma Knowledgebase for AppExchange is immediately available for test drive and deployment at www.appexchange.com, in conjunction with the Saiesforce Winter '06 release. This...
Talisma and Salesforce.com Announce Talisma Knowledgebase™ for Salesforce.com's AppExchange; Integrated Knowledgebase Enables Powerful Self-Service and Improves Customer Service Handling
- 2006-01-17
SAN FRANCISCO -- More than 150 On-demand Business Applications Now Available for Test Drive and Deployment via the Salesforce.com AppExchange
Five9 to Increase CRM Effectiveness by Deploying Talisma™ via the Salesforce.com AppExchange; Talisma Knowledgebase™ Will Enable Five9 to Reduce Costs and Help Customers Help Themselves
- 2006-01-17
SAN FRANCISCO -- More Than 150 On-Demand Business Application Listings Now Available via the Salesforce.com AppExchange
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