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- The Air Force Security Cooperation Knowledgebase: a critical enabler moves into the future
- In 2004, senior Air Force leaders directed the development of a software tracking tool that would allow users within the Air Force Security Cooperation Community, ranging from Action Officers and Attaches to senior leaders and decision makers, to quickly gain a complete overview of all Air Force Security Cooperation and...
- Research articles 2008-03-01
- Intelligent decision support for architecture and integration of next generation enterprises
- Architectures and integration of emerging next generation enterprises NGEs require a series of complex decisions. This" paper describes an intelligent decision support environment that uses patterns, best practices, inferences, and collaboration for enterprise architecture and integration projects. This environment consists of a set of intelligent advisors that collaborate with each...
- Research articles 2007-06-01
- BECU Implements Workflow System
- Boeing Employees CU said it has deployed Talisma's Knowledgebase to better manage its internal workflow. The web-based system streamlines the entire documentation process for companies to share information with employees, customers and partners. The $6.6-billion credit union expects the system will improve employee access of internal product and process information...
- Research articles 2006-10-23
- Simplicity: The Key to Web Self-Service Success
- Four Key Considerations to Improve Web Self-Service EffectivenessIt is a common assumption that effective Web Self-Service implementations are very complex."Our company's collective experiences, growing content resources, and extensive processes possibly require an elaborate, robust system. " As a result, workflowsand taxonomies are over-engineered, expectations skyrocket, and the user experience is...
- Research articles 2006-06-01
- Air Force security cooperation knowledgebase
- Many United States Air Force organizations are independently and simultaneously pursuing security cooperation goals. These efforts however, are not always coordinated, and frequently this lack of synchronized planning, strategy, and common information hinders the goal of building and sustaining security cooperation relationships. Additionally, Air Force security cooperation personnel are not...
- Research articles 2005-09-22
- KANA raises its IQ with 9.1
- KANA Software (kana.com) has introduced IQ 9.1, which offers new workflow capabilities for managing the process of translating and maintaining knowledgebase content in multiple languages. Version 9.1 also offers new knowledgebase revision management capabKANA Software (kana.com) has introduced IQ 9.1, which offers new workflow capabilities for managing the process of...
- Research articles 2006-06-01
- Bottomline Technologies' Create!form launches KnowledgeLink Online Support Centre to speed and enhance customer support; Create!form users, like The David J. Joseph Company, to benefit from fast, 24/7 global self-service access to technical information, s
- M2 PRESSWIRE-13 January 2004-Create!form: Bottomline Technologies' Create!form launches KnowledgeLink Online Support Centre to speed and enhance customer support; Create!form users, like The David J. Joseph Company, to benefit from fast, 24/7 global self-service access to technical information, support, and updatesC1994-2004 M2 COMMUNICATIONS LTD ...
- Research articles 2004-01-13
- META Group and enamics to Provide e-Enterprise Modeling Tools and a Knowledgebase for Global 2000 Companies
- STAMFORD, Conn.--BUSINESS WIRE--Dec. 13, 1999-- META Group, Inc. (NASDAQ; METG) today announced that it has entered into a strategic relationship with enamics, Inc., the world's first e-Enterprise modeling company. The relationship includes a $1.5 million equity investment by META Group in enamics, and enamics will join the META Group...
- Research articles 1999-12-13
- Right Now Technologies Signs Over 200 Customers in First Year; First to Deliver Easy-to-Use Web-Based Customer Self-Help Solutions
- BOZEMAN, Mont.--BUSINESS WIRE--March 15, 1999-- Numerous Marquee Companies Endorse Innovative New Approach to Web-based Customer Service Right Now Technologies, a leading provider of web-based customer self-help solutions, today announced the company has signed over 200 clients in its first year of operation, making Right Now Technologies the...
- Research articles 1999-03-15
- Foundation Technologies Named to 'Fast 500' List of Nation's Fastest Growing Technology Companies by Deloitte & Touche
- WALTHAM, Mass.--BUSINESS WIRE--Nov. 24, 1998--Foundation Technologies, the leader in knowledgebase software for human resource and employee benefits call centers, intranets, and self-service applications, has been named to Deloitte & Touche's prestigious "Fast 500" Program, a ranking of the 500 fastest growing technology companies in the U.S. Rankings are based...
- Research articles 1998-11-24
- Foundation Technologies Named One of New England's Top 50 Fastest-Growing Technology Companies
- BOSTON--BUSINESS WIRE--June 30, 1998-- Deloitte & Touche and Hale and Dorr to announce rankings on September 9 Foundation Technologies, the leader in knowledgebase software for human resource and employee benefits call centers and intranets, has been named one of the 50 fastest-growing technology companies in New England by Deloitte and...
- Research articles 1998-06-30
- Foundation Technologies Named One of New England's Top 50 Fastest-Growing Technology Companies
- BOSTON--BUSINESS WIRE--June 30, 1998-- Deloitte & Touche and Hale and Dorr to announce rankings on September 9...
- Research articles 1998-06-30
- Product provides online design support. (leading edge).
- MENTOR GRAPHICS' NEW SUPPORTNET KnowledgeBase service gives the company's contract customers free online access to up-to-date information on common design problems. Customers access KnowledgeBase through Mentor's SupportNet Web site with a password MENTOR GRAPHICS' NEW SUPPORTNET KnowledgeBase service gives the company's contract customers...
- Research articles 2003-07-10
- YMCA of the USA selects ConQuest for Information Desk
- NEW YORK--BUSINESS WIRE--May 2, 1995--ConQuest Software Inc., the leading provider of advanced text management solutions, Tuesday announced that its plain English, word meaning-based software will drive the YMCA of the USA's newly created Information Desk.By streamlining access to information about YMCA programs and facilities, as well as newsletters, Medical Advisory...
- Research articles 1995-05-02
- The next frontier: service automation. (automation of service industries will be next major market for software companies; major application areas and models for reaching customers are discussed)
- This issue looks at what is arguably the most challenging question that software companies face in the 1990s: Where will they find new users? We see troubling signs that the industry's core markets, office automation and consumer applications, are reaching near-saturation levels. So far, high growth...
- Research articles 1992-05-11
- Boeing Employees Credit Union Enhances Member Services with Talisma Knowledgebase
- Members to Benefit from Powerful Industry-Leading Knowledge Base Solution
- Research articles 2006-10-11
- Speakeasy Accelerates Customer Service with Talisma Knowledgebase
- Knowledge base solution to create functional data repository
- Research articles 2006-12-05
- Island Data to host HP EEsof Knowledgebases, provide 7x24 on-line access to EDA defects information
- SAN DIEGO--BUSINESS WIRE--Dec. 10, 1996--Island Data, a provider of on-line technical support tools and automated customer response call avoidance services, has announced that it will host knowledgebase information for Hewlett-Packard's HP EEsof Division, Westlake Village, Calif.
- Research articles 1996-12-10
- Black Duck Software Expands protexIP KnowledgeBase to Aid Compliance with Licensing and Royalty Obligations
- SAN FRANCISCO -- Company Adds Signatures of More Than 10,000 Commercial Product Versions From More Than 1,000 Vendors to its protexIP KnowledgeBase, as Well as Code Published Since 1988 by Dr. Dobb's Journal
- Research articles 2006-08-14
- Talisma and Salesforce.com Announce Talisma Knowledgebase™ for Salesforce.com's AppExchange; Integrated Knowledgebase Enables Powerful Self-Service and Improves Customer Service Handling
- SAN FRANCISCO -- More than 150 On-demand Business Applications Now Available for Test Drive and Deployment via the Salesforce.com AppExchange
- Research articles 2006-01-17
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