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	<title><![CDATA[knowledgebase Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/knowledgebase.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to knowledgebase]]></description>
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		<title><![CDATA[The Air Force Security Cooperation Knowledgebase: a critical enabler moves into the future]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0IAJ/is_1_30/ai_n25434238]]></link>
		<description><![CDATA[In 2004, senior Air Force leaders directed the development of a software tracking tool that would allow users within the Air Force Security Cooperation Community, ranging from Action Officers and Attaches to senior leaders and decision makers, to quickly gain a complete overview of all Air Force Security Cooperation and...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Sat, 01 Mar 2008 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/air+force.html"><![CDATA[Air Force]]></category>
		<category domain="http://resources.bnet.com/topic/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://resources.bnet.com/topic/security.html"><![CDATA[security]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[Intelligent decision support for architecture and integration of next generation enterprises]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m5DMT/is_2_31/ai_n25011883]]></link>
		<description><![CDATA[Architectures and integration of emerging next generation enterprises NGEs require a series of complex decisions. This" paper describes an intelligent decision support environment that uses patterns, best practices, inferences, and collaboration for enterprise architecture and integration projects. This environment consists of a set of intelligent advisors that collaborate with each...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 01 Jun 2007 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/advisor.html"><![CDATA[advisor]]></category>
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		<category domain="http://resources.bnet.com/topic/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
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		<title><![CDATA[Speakeasy Accelerates Customer Service with Talisma Knowledgebase]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_Dec_5/ai_n27074400]]></link>
		<description><![CDATA[Knowledge base solution to create functional data repository]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 05 Dec 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[customer service]]></category>
		<category domain="http://resources.bnet.com/topic/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://resources.bnet.com/topic/speakeasy.html"><![CDATA[Speakeasy]]></category>
		<category domain="http://resources.bnet.com/topic/talisma+corp..html"><![CDATA[Talisma Corp.]]></category>
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		<title><![CDATA[BECU Implements Workflow System]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_km3607/is_200610/ai_n16978745]]></link>
		<description><![CDATA[Boeing Employees CU said it has deployed Talisma's Knowledgebase to better manage its internal workflow. The web-based system streamlines the entire documentation process for companies to share information with employees, customers and partners. The $6.6-billion credit union expects the system will improve employee access of internal product and process information...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 23 Oct 2006 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/boeing+co..html"><![CDATA[Boeing Co.]]></category>
		<category domain="http://resources.bnet.com/topic/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
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		<category domain="http://resources.bnet.com/topic/talisma+corp..html"><![CDATA[Talisma Corp.]]></category>
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		<title><![CDATA[Boeing Employees Credit Union Enhances Member Services with Talisma Knowledgebase]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_Oct_11/ai_n27041821]]></link>
		<description><![CDATA[Members to Benefit from Powerful Industry-Leading Knowledge Base Solution]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 11 Oct 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://resources.bnet.com/topic/talisma+corp..html"><![CDATA[Talisma Corp.]]></category>
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		<title><![CDATA[Vision Solutions Earns Prestigious SCP Certification; Also Announces Support Services Expansion with Online Knowledgebase]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_Sept_5/ai_n16703686]]></link>
		<description><![CDATA[IRVINE, Calif. -- Vision Solutions, a leading high availability HA solution provider to the Global 5000, announced that for the second consecutive year it has achieved certification under the prestigious Support Center Practices SCP Certification program. The Vision Solutions' CustomerCare organization is one of a select group of technology companies...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 05 Sep 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://resources.bnet.com/topic/support+services.html"><![CDATA[support services]]></category>
		<category domain="http://resources.bnet.com/topic/vision+solutions+inc..html"><![CDATA[Vision Solutions Inc.]]></category>
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		<title><![CDATA[Black Duck Software Expands protexIP KnowledgeBase to Aid Compliance with Licensing and Royalty Obligations]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_August_14/ai_n16620707]]></link>
		<description><![CDATA[SAN FRANCISCO -- Company Adds Signatures of More Than 10,000 Commercial Product Versions From More Than 1,000 Vendors to its protexIP KnowledgeBase, as Well as Code Published Since 1988 by Dr. Dobb's Journal]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 14 Aug 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/compliance.html"><![CDATA[compliance]]></category>
		<category domain="http://resources.bnet.com/topic/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
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		<title><![CDATA[Independent Analyst Firm Ranks ATG As a Leader in Eservice Vendor Evaluation; Integration with ATG Commerce Platform and Applications, Strength of Knowledgebase Cited as Key Differentiators]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_June_7/ai_n26888975]]></link>
		<description><![CDATA[CAMBRIDGE, Mass. -- ATG (Art Technology Group, Inc., NASDAQ: ARTG), whose licensed and on demand technology powers e-commerce sites and supporting e-marketing and customer service solutions for the world's most consumer-centric enterprises, today announced that it has been rated as a leader in the "Forrester WaveTM: eService Suites, Q2 2006"...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 07 Jun 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/atg.html"><![CDATA[ATG]]></category>
		<category domain="http://resources.bnet.com/topic/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">ATGC Q</category>
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		<title><![CDATA[Simplicity: The Key to Web Self-Service Success]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5679/is_200606/ai_n23718351]]></link>
		<description><![CDATA[Four Key Considerations to Improve Web Self-Service EffectivenessIt is a common assumption that effective Web Self-Service implementations are very complex."Our company's collective experiences, growing content resources, and extensive processes possibly require an elaborate, robust system. " As a result, workflowsand taxonomies are over-engineered, expectations skyrocket, and the user experience is...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 01 Jun 2006 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/knowledge.html"><![CDATA[knowledge]]></category>
		<category domain="http://resources.bnet.com/topic/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
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		<title><![CDATA[KANA raises its IQ with 9.1]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5680/is_200606/ai_n23720066]]></link>
		<description><![CDATA[KANA Software (kana.com) has introduced IQ 9.1, which offers new workflow capabilities for managing the process of translating and maintaining knowledgebase content in multiple languages. Version 9.1 also offers new knowledgebase revision management capabKANA Software (kana.com) has introduced IQ 9.1, which offers new workflow capabilities for managing the process of...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 01 Jun 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/kana+software+inc..html"><![CDATA[Kana Software Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">KANA</category>
		<category domain="tickers">KANA</category>
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		<title><![CDATA[Isilon Systems Boosts Web Self Service by deploying Talisma's Knowledgebase&#153; via Salesforce.com's AppExchange]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_May_24/ai_n26873106]]></link>
		<description><![CDATA[SAN FRANCISCO -- Talisma delivers powerful AppExchange-certified knowledge management and Web self-service tools for customers on the salesforce.com AppExchange]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 24 May 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://resources.bnet.com/topic/salesforce.com+appexchange.html"><![CDATA[Salesforce.com AppExchange]]></category>
		<category domain="http://resources.bnet.com/topic/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/talisma+corp..html"><![CDATA[Talisma Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/web.html"><![CDATA[Web]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
		<category domain="tickers">CRM</category>
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	<item>
		<title><![CDATA[Talisma Announces Version 7.0 Of CIM Solution]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_qa3995/is_200604/ai_n16139398]]></link>
		<description><![CDATA[Talisma Corporation, a provider of enterprise customer interaction management CIM solutions, has announced the release of Talisma CIM 7.0, a comprehensive interaction management suite designed to fully integrate multiple communication channels, including e-mail, chat, Web self-service and phone with an intelligent knowledgebase, robust business process functionality and third-party data. Additionally,...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Sat, 01 Apr 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://resources.bnet.com/topic/talisma+corp..html"><![CDATA[Talisma Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[Talisma Knowledgebase Available On AppExchange]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_qa3995/is_200602/ai_n17181388]]></link>
		<description><![CDATA[Talisma Corporation, a provider of customer interaction management solutions, and on-demand CRM provider salesforce.com recently announced Talisma Knowledgebase for salesforce.com's AppExchange. Built on the AppExchange on-demand platform, Talisma Knowledgebase for AppExchange is immediately available for test drive and deployment at www.appexchange.com, in conjunction with the Saiesforce Winter '06 release. This...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 01 Feb 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://resources.bnet.com/topic/salesforce.com+appexchange.html"><![CDATA[Salesforce.com AppExchange]]></category>
		<category domain="http://resources.bnet.com/topic/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/talisma+corp..html"><![CDATA[Talisma Corp.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
		<category domain="tickers">CRM</category>
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		<title><![CDATA[KANA Response Named Best in its Category in SearchCRM.com ''Products of the Year'' Awards; KANA Response Earns Honors in E-mail Response Management for Its ''Compelling Functionality, Knowledgebase Integration and Security Features'']]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_Jan_24/ai_n26733918]]></link>
		<description><![CDATA[MENLO PARK, Calif. -- KANA Software, Inc. (Pinksheets: KANA.PK), a leading provider of Service Resolution Management SRM solutions, today announced that KANA Response 8.0 was judged as one of the three best e-mail response management products released in 2005, in TechTarget's SearchCRM.com 2005 "Products of the Year" awards.]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 24 Jan 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/e-mail.html"><![CDATA[e-mail]]></category>
		<category domain="http://resources.bnet.com/topic/kana+software+inc..html"><![CDATA[Kana Software Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://resources.bnet.com/topic/security.html"><![CDATA[security]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">KANA</category>
		<category domain="tickers">KANA</category>
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		<title><![CDATA[Talisma and Salesforce.com Announce Talisma Knowledgebase&#153; for Salesforce.com's AppExchange; Integrated Knowledgebase Enables Powerful Self-Service and Improves Customer Service Handling]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_Jan_17/ai_n16004810]]></link>
		<description><![CDATA[SAN FRANCISCO -- More than 150 On-demand Business Applications Now Available for Test Drive and Deployment via the Salesforce.com AppExchange]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 17 Jan 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[customer service]]></category>
		<category domain="http://resources.bnet.com/topic/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://resources.bnet.com/topic/salesforce.com+appexchange.html"><![CDATA[Salesforce.com AppExchange]]></category>
		<category domain="http://resources.bnet.com/topic/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/talisma+corp..html"><![CDATA[Talisma Corp.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
		<category domain="tickers">CRM</category>
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	<item>
		<title><![CDATA[Five9 to Increase CRM Effectiveness by Deploying Talisma&#153; via the Salesforce.com AppExchange; Talisma Knowledgebase&#153; Will Enable Five9 to Reduce Costs and Help Customers Help Themselves]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2006_Jan_17/ai_n16004841]]></link>
		<description><![CDATA[SAN FRANCISCO -- More Than 150 On-Demand Business Application Listings Now Available via the Salesforce.com AppExchange]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 17 Jan 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://resources.bnet.com/topic/salesforce.com+appexchange.html"><![CDATA[Salesforce.com AppExchange]]></category>
		<category domain="http://resources.bnet.com/topic/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/talisma+corp..html"><![CDATA[Talisma Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
		<category domain="tickers">CRM</category>
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		<title><![CDATA[Air Force security cooperation knowledgebase]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0IAJ/is_1_28/ai_n27866099]]></link>
		<description><![CDATA[Many United States Air Force organizations are independently and simultaneously pursuing security cooperation goals. These efforts however, are not always coordinated, and frequently this lack of synchronized planning, strategy, and common information hinders the goal of building and sustaining security cooperation relationships. Additionally, Air Force security cooperation personnel are not...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 22 Sep 2005 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/air+force.html"><![CDATA[Air Force]]></category>
		<category domain="http://resources.bnet.com/topic/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://resources.bnet.com/topic/security.html"><![CDATA[SECURITY]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[PHSkb: A Knowledgebase to Support Notifiable Disease Surveillance]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=158833]]></link>
		<description><![CDATA[Notifiable disease surveillance in the United States is predominantly a passive process that is often limited by poor timeliness and low sensitivity. The paper depicts about the Public Health Surveillance Knowledgebase PHSkb which is a computer database designed to provide quick, easy access to domain knowledge regarding notifiable diseases and...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 16 Aug 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/surveillance.html"><![CDATA[Surveillance]]></category>
		<category domain="http://resources.bnet.com/topic/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://resources.bnet.com/topic/biomed+central.html"><![CDATA[BioMed Central]]></category>
		<category domain="http://resources.bnet.com/topic/phskb.html"><![CDATA[PHSkb]]></category>
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	<item>
		<title><![CDATA[Netegrity Launches New Customer Support Site; Provides New Features To Enable Improved Navigation Across Netegrity's Vast Knowledgebase and Enhanced Case Management]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2004_Oct_13/ai_n6233732]]></link>
		<description><![CDATA[WALTHAM, Mass. -- Netegrity, Inc. (Nasdaq: NETE), a leading provider of identity and access management solutions, today announced the launch of the new customer support Web site. The Netegrity customer support site has been redesigned and improved to enable customers to better leverage Netegrity's vast online support knowledgebase and to...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 13 Oct 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/case+management.html"><![CDATA[case management]]></category>
		<category domain="http://resources.bnet.com/topic/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[Onyx and KnowledgeBase form alliance]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5680/is_200406/ai_n23720497]]></link>
		<description><![CDATA[Onyx Software (onyx.com) and KnowledgeBase Solutions (knowl edgebase.net) announce an alliance to offer KnowledgeBase.net as part of the portfolio of products included within the Onyx Contact Center CRM solution.Onyx Software (onyx.com) and KnowledgeBase Solutions (knowl edgebase.net) announce an alliance to offer KnowledgeBase.net as part of the portfolio of products included...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 01 Jun 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/alliance.html"><![CDATA[alliance]]></category>
		<category domain="http://resources.bnet.com/topic/knowledgebase.html"><![CDATA[Knowledgebase]]></category>
		<category domain="http://resources.bnet.com/topic/onyx+software.html"><![CDATA[Onyx Software]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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