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- The Roles of ISO 9001 and ISO 9004
- The role for the ISO 9001 standard is to provide confidence as a result of demonstration, in product conformance to established requirements, while that for the ISO 9004 standard is to achieve benefits for all stakeholders groups through sustained customer satisfaction. The quality management principles provided the basis to develop...
- White papers 2003-01-01
- Goal-Based Leadership - Introducing An Efficient Management Approach
- Many management models and methods are ineffective and thereby short-lived. A method may look good when described as a theoretical model, but not efficient and effective when applied to the management process. The new management approach described in this White Paper is based on four management principles: Use empowerment to...
- White papers 2006-10-13
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