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- Leader
- a business executive who possesses exceptional leadership qualities as well as management skills
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- CA Named a Leader in Service Desk Management Tools by Independent Research Firm
- CA Unicenter Service Desk Named a Leader for Large and Small Enterprises
- Research articles 2008-04-08
- IBM Recognized as "A Leader" in Service Desk Management Tools by Independent Research Firm
- IBM (NYSE: IBM) today announced that its Tivoli Service Request Manager has been named as a Leader in Forrester's March 2008 report entitled "The Forrester WaveTM: Service Desk Management Tools, Q1 2008."
- Research articles 2008-04-10
- Bendata Ranks First in "Completeness of Vision"; Help Desk Software Firm Occupies Space in Leaders' Quadrant of Gartner Group's Midrange Service Desk Magic Quadrant Report
- COLORADO SPRINGS, Colo.--BUSINESS WIRE--Sept. 8, 1998--Bendata Inc. Bendata, a worldwide leader in the help desk and customer support services industry, announced that Gartner Group's Midrange Service Desk Magic Quadrant report places the firm first in the "Completeness of Vision" category, ahead of competitors Remedy and Network Associates.
- Research articles 1998-09-08
Additional Resources
- Altiris Recognized as a 'Leader' in the Small Enterprise Service Desk Management Market by Independent Research Firm; Altiris Also Ranked a 'Strong Performer' in the Large Enterprise Service Desk Management Market
- SALT LAKE CITY -- Altiris Inc. (Nasdaq: ATRS), a pioneer of service-oriented management software, is positioned as a "leader" in The Forrester Wave: Service Desk Management Tools, Q1 2006 report. AltirisR Helpdesk SolutionTM is ranked as a "leader" in the Wave for Small Enterprise Service Desk Management Tools and as...
- Research articles 2006-02-22
- Computer Associates achieves leader status for IT Service Desk Tools in META Group report.
- M2 PRESSWIRE-4 February 2004-Computer Associates: Computer Associates achieves leader status for IT Service Desk Tools in META Group reportC1994-2004 M2 COMMUNICATIONS LTD RDATE:02042004 ISLANDIA, N.Y. -- Computer Associates International, Inc. CA today announced that it has been ranked as a market...
- Research articles 2004-02-04
- CDI IT Solutions Expands IT Service Desk Center of Excellence in Cross Lanes, West Virginia
- CHARLESTON, W.Va. and PHILADELPHIA, July 20 /PRNewswire-FirstCall/ -- CDI IT Solutions CDI, a division of engineering and IT outsourcing leader CDI Corp. , today announced that it will expand its information technology IT service center in Cross Lanes, West Virginia, doubling the number of seats in that...
- Research articles 2009-07-20
- CCSI CompuCom Expands Relationship with Parmalat Canada to Include Service Desk.
- MISSISSAUGA, Ontario, Apr 18, 2006 CCNMatthews via COMTEX -- CompuCom Systems, Inc.: -- Canadian Dairy and Food Leader Awards CCSI CompuCom with Three-Year Contract for Bilingual Service Desk Capabilities -- Parmalat Takes Another Step with CompuCom Toward Complete IIM ...
- Research articles 2006-04-18
- Numara Software Acquires UniPress Software; Expanded Company Positioned to Dominate the Small- and Mid-Sized Enterprise Market For Affordable, Easy-to-Use Service Desk and Asset Management Solutions
- TAMPA, Fla. -- Numara Software, Inc., today announced its acquisition of UniPress Software, developer of FootPrints web-based service desk software solutions. The combination of these two highly successful and established organizations positions Numara Software as the dominant leader in the small and mid-sized enterprise service desk market.
- Research articles 2006-09-13
- CDI IT Solutions Receives Three-Year Service Desk Contract from Case Western Reserve University
- PHILADELPHIA, Aug. 4 /PRNewswire-FirstCall/ -- CDI IT Solutions CDI, a technology services delivery leader and a division of CDI Corp. , today announced it has been awarded a three-year contract to provide year-round IT service desk support to Case Western Reserve University CWRU in Cleveland, Ohio. ...
- Research articles 2009-08-04
- Patni's Web Infrastructure Management and Help Desk Solution Delivers Targeted Business Results
- The client is a leader in providing financial solutions and insurance to customers across the globe. The client was looking for strategies towards cost reduction, ease of manageability and organizational effectiveness for its web infrastructure. The challenge was to provide web infrastructure management as well as 1st to 3rd level...
- Case studies
- REMEDY: Remedy Purdue University and service news team to create first industry benchmark.
- M2 PRESSWIRE-25 May 1999-REMEDY: Remedy Purdue University and service news team to create first industry benchmark C1994-99 M2 COMMUNICATIONS LTD RDATE:250599 * Users Can Register and Participate On-Line for Survey Bracknell, Berkshire -- Help desk leader Remedy Corporation ...
- Research articles 1999-05-25
- Netopia Launches eCare 4.5 Support Software With Superior Ease of Use; eCare Enables Contact-Center and Help Desk Agents to Reach Across the Internet to the Desktop for Hands-On Problem Resolution
- PARIS -- Netopia, Inc. (Nasdaq:NTPA), a market leader in broadband service assurance solutions, announced version 4.5 of its popular eCare remote support application, which it will be showcasing at Apple Expo Paris, along with its award-winning TimbuktuR Pro peer-to-peer remote-control-software solution. eCare is a Web-enabled remote support solution that makes...
- Research articles 2006-09-12
- Cbeyond Implements RealOps AMP; Drives Automation of Incident, Problem & Service Desk Management Functions
- HERNDON, Va. -- RealOps, Inc., a proven leader in IT Process Automation solutions, announced today that Cbeyond (NASDAQ:CBEY), a managed services provider to small businesses, has implemented RealOps AMPTM Automation Management Platform to automate critical operational processes that include incident prioritization, problem triage and diagnosis, and service remediation and restoration....
- Research articles 2006-09-07
- Adding Value with Service
- Service is a business concept that is often overlooked. Implemented properly, though, it can be a key differentiator between your business and the competition. Meeting a customer's requirements in the most appropriate and efficient way greatly enhances the perceived value of your product. It also has the potential to increase...
- Articles 2007-05-01
- HEAT Division Partner KnowledgeNet Receives ITTA Award for Excellence; KnowledgeNet and HEAT Chosen for Best e-Learning Solution
- Business Editors & High-Tech Writers COLORADO SPRINGS, Colo.--BUSINESS WIRE--Sept. 21, 2000 World leader in Help Desk solutions for mid-range organizations, HEAT Division of FrontRange Solutions, Inc., today announced that its Solutions Partner KnowledgeNet.com, Inc. recently received the ITTA Award for Excellence for an Internet training program designed specifically...
- Research articles 2000-09-21
- FrontRange Solutions and Help Desk Institute Announce Agreement to Provide HEAT Customers with HDI Membership and HDI Training Programs
- Business Editors & High-Tech Writers COLORADO SPRINGS, Colo.--BUSINESS WIRE--June 18, 2002 FrontRange Solutions Inc, the developer of GoldMine and HEAT, today announced the forging of a new relationship with the Help Desk Institute HDI that will provide its customers with discounts on HDI memberships and online training. ...
- Research articles 2002-06-18
- AMA Awards Medal Of Valor To US Public Health Service Captain; Dr. David C. Rutstein, Leader in Public Health
- To: National and State Desk, Health ReporterContact: Mollie Turner of AMA Media Relations, 202-789-7430 office or 702-967-7164 pressroomLAS VEGAS, Nov. 11 /U.S. Newswire/ -- David C. Rutstein, M.D., M.P.H., Captain, United States Public Health Service, was awarded the American Medical Association AMA Medal of Valor today at the AMA semi-annual...
- Research articles 2006-11-11
- Tripwire and BMC Software Team to Provide Market Leading Compliance Solution and Enhance the Business Value of IT
- Tripwire, Inc., the leading provider of configuration audit and control solutions, today announced it has formed a strategic relationship with Business Service Management leader, BMC (NYSE: BMC), joining the company's MarketZone program. Today also marks the availability of its certified BMC Remedy Service Desk integration for the latest version of...
- Research articles 2007-03-27
- Senator Edward Kennedy: A Tireless Legislator And Courageous Man
- Editor's Note: During his 47 years in the Senate, the late Senator Edward Kennedy of Massachusetts was a lion of U.S. health care and health policy. We at Health Affairs, along with much of the rest of America, grieve at his passing. We recently asked Democratic and Republican politicians, policy...
- News items 2009-08-27
- Numara Software Receives a 2008 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine
- TAMPA, Fla. -- Numara Software, Inc., a leader in service desk management solutions for IT professionals, announced today that Technology Marketing Corporation's TMC Customer Interaction Solutions magazine (www.cismag.com) has named Numara FootPrints 8 as a recipient of a 2008 IP Contact Center Technology Pioneer Award. Customer Interaction Solutions has been...
- Research articles 2008-06-11
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