The Ritz-Carlton is known around the world for its extraordinary hospitality and service because its leaders have created a corporate culture that customer-focued. Bestselling author Joseph Michelli was granted unprecedented access to the company's executives and staff and learns the innovative methods the company uses to inspire employees and create...
George Washington was not only a brilliant military leader, but a successful businessman. Born in 1732, his leadership qualities are still applicable today. In this podcast, Mark McNeilly, an adjunct professor of marketing at University of North Carolina-Chapel Hill's Kenan-Flager Business School, discusses his new book "George Washington and the...
When it comes to work life, Stewart Friedman says, "Balance is the wrong metaphor because it implies trade-offs." To bring more passion to their work, managers need to integrate work, home, community, and self. Friedman discusses how to truly integrate those elements through introspection, discussion, and experimentation. ...
In the business world, adapting to change is critical to survival. In this Useful Commute podcast, business executive and author of "Big Ideas to Big Results" Michael Kanazawa offers advice on how to transform your corporate strategy or business quickly and easily. Click Play to hear the...
The most successful top-level executives were not necessarily the smartest kids in the class. In this podcast, we talk to leadership coach Stephen Baum about the five traits that enable ordinary people to become extraordinary leaders, such as former General Electric CEO Jack Welch. by BNET staff
Leaders can -- and must -- facilitate ongoing innovation across their business units by "thinking from the outside in," according to Erich Joachimsthaler. In this podcast, Joachimsthaler explains how leaders who disseminate valuable marketing insights among their team members, overcome institutional resistance to change, and learn from the visionary examples...
Companies that focus on their customers rather than on their products or services can maintain customer loyalty, even through dark economic times. Rohit Deshpande, author of the Harvard Business School case study "Singapore Airlines: Customer Service Innovation," shares the airline's winning strategy, which keeps customers involved in all aspects of...
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