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- Breaking Through to High Performance: Unleashing the Power of Learning BPO
- Learning Business Process Outsourcing BPO is truly a key talent multiplier. Because organizations are applying lessons and best practices learned by others, especially in other business functions, and because learning services firms are continually refining their methods and increasing their capabilities, results are now delivered more rapidly, with fewer missteps....
- White papers 2005-04-01
Additional Resources
- Learning Business Process Outsourcing and the Journey to High Performance
- Learning Business Process Outsourcing BPO can be a significant element of a talent-multiplier system - an essential ingredient of the performance anatomy of a high-performance business, as determined by other extensive research by Accenture into the characteristics of high performance. With a learning BPO strategy, organizations can achieve superior business...
- White papers 2005-04-01
- Business Process Outsourcing: Moving Up The Knowledge Continuum – Outsourcing Risk Management And Claim Processing
- The article tries to convey that in outsourcing risk management and claims processing, insurance carriers and self-insurers are learning many of the same lessons that others have learned from outsourcing efforts in IT and human resources. Companies considering any business process outsourcing must develop a sourcing strategy. The strategy should...
- White papers 2003-01-01
- Learning BPO: Overcoming the Misconceptions
- Learning Business Process Outsourcing BPO services are now officially the most robust segment of the corporate training field. It's easy to understand why. Learning BPO also known as training outsourcing has become the logical solution for companies seeking to move from fixed to variable costs, and to shed learning functions...
- White papers 2005-04-01
- Telstra: Learning Business Process Outsourcing - Interactive Credential
- Telstra is Australia's leading telecommunications and information services company, offering a full range of telecommunications services including access services for most businesses and homes in Australia, mobile telecommunications services, broadband access and content, data and Internet services, and pay television. Under a five-year outsourcing agreement, Accenture is delivering a broad...
- Case studies 2009-03-27
- Telstra: Learning Business Process Outsourcing
- Telstra is Australia's leading telecommunications and information services company, offering a full range of telecommunications services including access services for most businesses and homes in Australia, mobile telecommunications services, broadband access and content, data and Internet services, and pay television. In November 2005, Telstra announced a five-year, end-to-end transformation strategy...
- Case studies 2009-03-20
- Making the Most of Learning with Business Process Outsourcing
- Emerging technologies and outsourcing offer companies new approaches to get more from learning investments. It is related to analyzing activities and taking decisions as per the situation in the companies. Of course, modern businesses must take responsibility for training and even educating workers. No one would argue that firms have...
- White papers 2003-01-01
- The Challenges and Benefits of Outsourced Learning
- More and more companies are turning to an outsourcing strategy for functions that do not directly contribute to mission-critical strategies that drive the success of the business. IT outsourcing has already become commonplace, and HR is not far behind. Learning departments also have been increasingly outsourced in recent years. There's...
- White papers 2004-02-19
- Why Does Learning Matter?
- Nowadays, executive management understands that organizational learning enables organizational performance. It enables agility, change and growth. Because it is the centerpiece of the strategy to recruit, retain and leverage the most talented people, learning is how one causes their value to appreciate. The benefits of the Business Process Outsourcing BPO...
- White papers 2004-09-01
- Satyam Creates Value Through Learning
- Satyam may be the biggest publicly-traded information technology IT company you have never heard of, unless of course your company has outsourced work to one of its 30,000 employees for such services as application development, business process outsourcing, enterprise solutions, system integration, IT services, or quality consulting.
- Research articles 2007-01-01
- Hewitt Associates to Provide HR BPO Services to Wachovia Corporation
- Hewitt Associates (NYSE: HEW), a global human resources services firm, will provide HR business process outsourcing BPO services to Wachovia Corporation (NYSE: WB), one of the nation's largest financial services providers. The deal is an expansion of the companies' long-standing HR partnership, as Hewitt has provided benefits outsourcing and HR...
- Case studies 2005-08-04
- The Shared Services Value Center: Using Outsourcers' Secrets to Achieve Commercial Competence
- For years, the shared services model held pride of place as the way for large companies to consolidate back-office processes and reduce support costs. Today, though, business process outsourcing is encroaching on shared services' once undisputed domain. Even in a rapidly growing outsourcing market, many companies see enough practical and...
- White papers 2005-11-09
- Futuremedia Works With Capita to Rollout Government Home Computing Initiative
- Futuremedia Plc (NASDAQ: FMDAY), a leading European e-learning provider and the premier Home Computing Initiative HCI provider in the UK, has today announced it has a contract with Capita Plc, the number one UK provider of business process outsourcing, to bring the Learning For AllTM programme to its employees....
- Research articles 2004-11-16
- Information Technology Sourcing: Fifteen Years of Learning
- The Information Technology ITO and Business Process Otsourcing BPO markets, together with more recent offshore variants, have been dynamically expanding revenues, capabilities and associated rhetoric, in equal measure, for over a decade. Outsourcing makes up a substantial and rapidly rising part of expenditure across corporations and government agencies alike.
- White papers 2006-04-01
- Hewitt Associates to Provide HR Services to Marriott International
- LINCOLNSHIRE, Ill. -- Hewitt Associates (NYSE:HEW), a global human resources services firm, announced today it will provide human resources services to Marriott International, Inc. (NYSE:MAR). Under a seven-year agreement, Hewitt will provide human resources business process outsourcing BPO services, including workforce administration, benefits, compensation, recruiting, domestic relocation, and learning and...
- Research articles 2005-02-14
- The Strategic Benefits of Learning Outsourcing
- Outsourcing key business functions is a common strategy for information technology and human resources departments. Having other companies do the administrative work or host the technology allows these departments to free up their resources to devote more time to mission-critical functions and special projects. The best functions to outsource are...
- White papers 2004-07-14
- Global Knowledge Named to TrainingOutsourcing.com's 2005 List of Top 20 Companies in the Training Outsourcing Industry
- CARY, N.C. -- Global Knowledge, the largest privately-held provider of training and enterprise learning services for information technology IT and management professionals, has been named to TrainingOutsourcing.com's 2005 list of the Top 20 Companies in the Training Outsourcing Industry. Over 50 companies were considered and evaluated on fourteen process and...
- Research articles 2005-05-02
- How Much Free Work Should Agencies Do To Win New Business?
- One of the classic struggles in PR is the courtship process between PR agencies and their potential new clients. The client, who needs the services and will pay the bills, wants to reduce his/her risk by learning as much about what the agency will do for them before starting...
- Blog posts 2008-07-28
- Live Post: Sales 2.0 Conference in Chicago
- Today I’m posting a “running update” of everything that happens at the Sales 2.0 Conference in Chicago. This conference sponsored by one of my publishers SellingPower features real-life customer stories about how they use the latest technology. It will probably be worth your time to check this...
- Blog posts 2009-09-10
- Bringing tech jobs to Third World refugees
- Thanks to a nonprofit called Samasource, refugees in Kenya are starting to find Internet-based work that can pay them triple what they could earn before.(Credit: SamasourceWorkers stuck in the world's largest refugee camp are being given a chance to wield a mouse and keyboard as tools for digging their way...
- News items 2009-10-14
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