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- Conflict Resolution at Home and Work: Look for the Learning Opportunities
- Effective conflict resolution is a combination of self-reflection outside the "Hot moments" of a dispute, regular practice of a few key basic skill sets, commitment to long-term improvement in the way an individual engages conflict, and most importantly, a learning frame of mind during a dispute. Engaging in conflict as...
- White papers 2006-09-11
- Conflict at Work May Be the Snake Under the Rug (Part 1 of 2)
- Once upon a time there was a rug merchant who saw that a beautiful carpet he acquired had a large bump in its center. He gently stepped on the bump to flatten it out. He succeeded, but the bump reappeared in a new spot beneath the carpet. He jumped on...
- White papers 2006-10-10
- Conflict at Work May Be the Snake Under the Rug (Part 2 of 2)
- Many people are uncomfortable with raising difficult issues or with confronting another, so they decide to set it aside and move on. Unfortunately, deciding and actually doing it are two different things. Will one really be able to set this aside and forget about it? Will one care about this...
- White papers 2006-10-10
- Conflict at Work: The Root Causes of Workplace Conflict Are Often ...
- Conflict research reveals that the roots of unhealthy workplace conflict and increased organizational costs come most often from the systemic causes that are outlined in this paper. Even with email, newsletters, reports, and staff and company meetings, conflict arises from lack of information or knowledge in how to use it...
- White papers 2006-09-13
- Conflict in Workplace Teams: 5 Ways to Capitalize on Healthy Conflict and Make Better Decisions
- In workplace teams, individual IQs might average 140, yet the collective IQ might be closer to 85. So said neuroscientist and clinical psychologist Richard Ross when commenting about unproductive conflict at work. It doesn't have to be that way. One key is managing - and even encouraging - healthy conflict.
- White papers 2006-09-25
- Confronting Conflict: How to Decide if You Should Without the Benefit of a Crystal Ball
- Taken individually, some problems and differences seem minor. Taken as a whole, they may suggest a wider pattern that needs addressing. When debating whether or not to confront a certain situation, one should step back and look at the cumulative effect on himself and others.
- White papers 2006-09-18
- Conflict in Workplace Teams: Using Appreciative Inquiry to Build on What's Working
- When faced with a difficult or complex problem, it's easy to get caught up in a "fix it" frame of mind. This deficit-focused approach places problems at the center of attention, and such negative spotlighting can actually have a limiting effect on the potential for creative resolution. There is another...
- White papers 2006-09-11
- Conflict at Work: The Hidden Costs of Poorly Managed Organizational Conflict
- Conflict in organizations is not a problem. Well managed conflict contributes to creativity, strategic initiative, more effective systems and communication, stronger workplace relationships and greater commitment to the organization. Organizations shouldn't attempt to prevent conflict, but should instead focus energy on preventing unresolved or destructive conflict. The hidden costs of...
- White papers 2006-09-13
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