BNET Industries

Last Fiscal Year Sales:$17.5M
  • Private
  • US
Dow Jones Description

LiveOps provides the leading on-demand call center platform that frees businesses from the complexity and constraints of traditional call center models. Used by Fortune 500 and major brand marketing companies, the LiveOps on-demand call center platform delivers enterprise-grade availability and reliability with the security infrastructure required in today's mission-critical business environments. The company also runs the world's largest virtual call center which includes a network of more than 20,000 independent home agents who provide unmatched customer service. The best practices of operating a state of the art virtual call center, coupled with LiveOps on-demand call center platform, enable LiveOps to deliver breakthrough call center results to its customers. LiveOps is headquartered in Santa Clara, California.

Chairman & Chief Executive Officer
Maynard G. Webb
Number of Employees 74
Contact Information

3340 Hillview Ave

Palo Alto, California 94304

www.liveops.com

1 650 461 1000

NAICS Code All Other Publishers: 511199

Recent Events

  • Internet Trust and Safety Expert Joins LiveOps as General Counsel

    7/14/09 - Mgmt. Change Entering - Legal - View Story

News & Analysis

liveops inc. - All News and Analysis

Decision Makers

Name (plus bio) Position
Jon Temple President, Worldwide Operations
James Everingham Chief Technical Officer, Platform
Lloyd Tabb Chief Technical Officer, Live Agent
Murray J. Demo Executive Vice President and Chief Financial Officer
Mercedes Ellison Senior Vice President of Channels and Alliances
Lisa M Navarette Vice President, Sales
Michael Gardner Vice President of Engineering
Michael La Guardia Vice President, Product Management
Steve Doumar Founder
Charles Moldow advisor
Jim Watson advisor
Joe Eandi General Counsel and Corporate Secretary
Douglas Carlisle Director
Geoff Eisenberg Director

Board of Directors

Name (plus bio) Position
Maynard G. Webb Chairman & Chief Executive Officer
Bill Trenchard Chairman
James Beer Board of Directors
Jeff Jordan Board of Directors
Nanci Caldwell Board of Directors
Ryan D. Downs Board of Directors
Todd Bradley Board of Directors

Organization Position Status
LiveOps, Inc. Chairman & Chief Executive Officer Current
Admob, Inc Board of Directors Current
Salesforce.com, Inc. Board of Directors Current
Gartner, Inc. Senior Vice President and Chief Information Officer Former
eBay Inc. Chief Operating Officer Former
Quantum Corporation Former
Bay Networks Former
International Business Machines Corporation Former
Figgie International Former
Florida Atlantic University Bachelor of Arts Former

Organization Position Status
LiveOps, Inc. President, Worldwide Operations Current
Above All Software President and CEO Former
Business Objects S.A. Vice President, Operations, USA Former

Organization Position Status
LiveOps, Inc. Chief Technical Officer, Platform Current
Tellme Networks, Inc. Senior Director Former
Netscape Network senior director Former
LiveOps, Inc. manager Former
Netscape Communications Corporation Former

Lloyd has over eighteen years of experience designing, building and leading large scale software projects. Prior to joining LiveOps, Lloyd was a venture partner at CMEA Ventures. Lloyd was also a founder of Commerce Tools, later acquired by Netscape, and designed one of the first application servers for the web. At Netscape Communications, Lloyd was the lead and architect for Netscape Navigator Gold. Lloyd was a founder of Mozilla.org, Netscape's open source organization, and he helped to acquire and lead Netscape's Open Directory Project. Prior to Netscape, Lloyd was with Borland International where he worked on IDAPI, Borland's database engine, using Paradox programming languages and tools. Other accomplishments include the co-design of 'Lucy', a common scripting language for PC applications, co-architect of dBASE for Windows, and the design of 'Force' programming language. Lloyd continues to be an educational philanthropist and founder of Everyschool.org. He has designed and built and continues to host free web-based software, called 'Harvey,' which facilitates school communities online. Lloyd has a bachelor's degree in finance and computer science from Florida State in Tallahassee, Florida.

Organization Position Status
LiveOps, Inc. Chief Technical Officer, Live Agent Current
Netscape Communications Corporation Founder Former
Cmea Ventures Venture Partner Former

Organization Position Status
LiveOps, Inc. Executive Vice President and Chief Financial Officer Current
Citrix Systems, Inc. Board of Directors Current
Adobe Systems Incorporated CFO & Senior Vice President Former
Aea Former
NASDAQ OMX Group, Inc. Director Former
Golden Gate University master's degree in business administration Former
University of California, Santa Barbara bachelor's degree in business economics Former

Organization Position Status
LiveOps, Inc. Senior Vice President of Channels and Alliances Current
Hyperion Solutions Corporation Vice President, Marketing Current

Organization Position Status
Tandium, Inc. Vice President of Worldwide Sales for Tandium Current
LiveOps, Inc. Vice President, Sales Current
FIVE9, Inc. Vice President, Worldwide Sales Former
Siebel Systems, Inc. Executive Director Former
University of California, Berkeley BS in Business Administration Former

Organization Position Status
LiveOps, Inc. Vice President of Engineering Current

Organization Position Status
LiveOps, Inc. Vice President, Product Management Current

At LiveOps, Steve is the driving force behind the company's sales and marketing efforts. Under Steve's direction, the company has grown to be a pioneer in the teleservices industry and is continually developing new, innovative technologies. Steve has more than sixteen years of experience as the owner and publisher of Premier Bride, the largest nationally distributed, local-content wedding magazine in the country. Founded in 1987 with a focus on a single market, Premier Bride editions are now the established bridal guidebook in over 113 major metropolitan markets. In addition to managing this publishing business, Steve developed and marketed a unique online wedding portal, Blissbridal.com, which combines the functional benefits of the Internet with instant real-world customer service capabilities.

Organization Position Status
LiveOps, Inc. Founder Current

Charles joins Foundation Capital on the heels of successfully building two companies from early start-up through greater than $100 million in sales. Charles' experience spans general management, sales, marketing, product management and business development. Most recently, Charles spent 5.5 years with Tellme Networks and was a member of the founding executive team. In his role as Senior Vice President of Sales and Business development, Charles and his team collaborated with the country's largest corporations to change the way they use the phone to interact with customers. Over the past five years, Charles has led Tellme in booking over $500 million in contracted revenue backlog from notable companies such as American Airlines, AT&T, Cingular, Dominos, E*Trade, FedEx, Fidelity, Merrill Lynch, UnitedHealth Group, UPS, USAA, Verizon and Wells Fargo. Prior to Tellme moving to its enterprise model in 2001, Charles led business development, advertising sales and international. Most notably, Charles led Tellme in raising one of the largest private financing rounds in the country post Internet bubble, adding $125 million in cash to the company balance sheet during tough market conditions in August, 2000. He is currently serving on the board of directors for Therative, Powerset, Weblistic, Xoopit, and ShoreTel Communications. Prior to Tellme, Charles was a member of the founding team of Internet access provider @Home Network. Charles incubated the initial idea for @Home while at TCI Cable and then became the founding Vice President of Business Development in 1994. Over the first two years, Charles worked to secure long-term distribution deals with the nations largest cable operators. In 1996, Charles established the @Media division and over the ensuing three years helped establish @Media as the leading broadband media provider. In 1998, Charles assisted in the $7 billion acquisition of Excite Network. After the merger, Charles became General Manager of Matchlogic, the $80 million division focused on interactive advertising. Charles' entrepreneurial penchant dates back to 1989 when he co-founded two businesses. The first, OnTime Guide, established itself as the leading source of travel information for business executives, replacing the OAG Pocket Flight Guide as the must have resource for frequent business travelers. The second, PrimeTime Partners, attempted to establish a new category of self liquidating promotions on behalf of advertisers and direct marketers. Prior to the start-up ventures, Charles spent three years in the Mergers and Acquisitions practice at Merrill Lynch. Charles holds a BS degree from the Wharton School at the University of Pennsylvania and received his MBA from Harvard University. Charles lives in the Bay Area with his wife and four children.

Organization Position Status
Foundation Capital Iiiq Entrepreneurs LLC Venture Partner Current
Foundation Capital General Partner Current
LiveOps, Inc. advisor Current
Hyperarts Current
Powerset Inc. Board of Directors Current
Tellme Networks, Inc. Senior Vice President, Client Development Former
Internet Access founder Former
Merrill Lynch & Co., Inc. Former
AT&T Inc. Former
UnitedHealth Group Incorporated Former
United Services Automobile Association Former
Harvard University MBA Former
Wharton Graduate School of the University of Pennsylvania BS Degree Former

Organization Position Status
Michigan Growth Capital Symposium Managing Director, Cmea Ventures Current
Untangle, Inc. Managing Director, Cmea Ventures Current
True Demand Managing Director, Cmea Ventures Current
LiveOps, Inc. advisor Current
Untangle, Inc. Board of Directors Current
Logispring Board of Directors Current
True Demand Board of Directors Current
Netbooks, Inc. Board of Directors Current
Apriso Corporation Board of Directors Current
Suitetwo Board of Directors Current
Delta School Board President and Co-Chair Former
Skyway Systems, Inc Founder Former
Cmea Ventures General Partner Former
International Business Machines Corporation Former
Union Pacific Corporation Former
Pathscale, Inc. Board of Directors Former
Delta School Board of Directors Former
United States Naval Academy Former

Joe is vice president, general counsel and corporate secretary for LiveOps, Inc. Joe is responsible for the direction and management of the legal department and all legal matters affecting the company. Joe is a seasoned executive with substantial experience with high technology companies. Previously, he worked at Inktomi Corporation in a variety of legal positions, most recently as Inktomi's general counsel. Prior to Inktomi, Joe was with Wilson Sonsini Goodrich & Rosati, where he counseled public and private companies in all aspects of corporate governance and business operations, public and venture financings, mergers and acquisitions, and intellectual property. Joe earned a bachelor's degree in economics from University of California at Davis and a JD from the University of Chicago Law School.

Organization Position Status
LiveOps, Inc. General Counsel and Corporate Secretary Current
LiveOps, Inc. corporate secretary Former
Wilson Sonsini Goodrich & Rosati Former
Inktomi Corporation Former
The University of Chicago Law School Jd Former
University of California, Davis Bachelor's Degree In Economics Former

Organization Position Status
Idapted, Ltd. CEO, Liveops Current
Jump Inc. Current
LiveOps, Inc. Chairman Current
Idapted, Ltd. Board of Directors Current
LiveOps, Inc. Chief Executive Officer Former
Cornell University Bachelor of Arts Former

Organization Position Status
Profitline, Inc. Managing Director Current
Aeroscout, Inc. Managing Director, Menlo Ventures Current
Menlo Ventures Managing Director Current
Profitline, Inc. Board of Directors Current
Aeroscout, Inc. Board of Directors Current
A4Vision Board Member Current
Open Solutions Inc. Board Member Current
Ironport Systems, Inc. Board Member Current
Drivecam, Inc. Board Member Current
Menlo Ventures Board of Directors Current
Adomo, Inc. Board Member Current
LiveOps, Inc. Director Current
Futuretrade Director Current
LiveOps, Inc. Board Member Current
Nexxo Board Member Current
Ironport Systems, Inc. Investor Current
Adomo, Inc. Investor Current
A4Vision Investor Current
LiveOps, Inc. Investor Current
Drivecam, Inc. Investor Current
Nexxo Investor Current
Open Solutions Inc. Investor Current
ROLM Corporation design engineer Former
ROLM Corporation design engineer Former
Luxn Inc. Former
Ciena Corporation Former
Godigital Networks Corporation Former
Efficient Networks, Inc. Board Member Former
Cyras Systems Board Member Former
Carrier Access Corporation Board Member Former
Efficient Networks, Inc. Investor Former
Cyras Systems Investor Former
Carrier Access Corporation Investor Former
Stanford Graduate School of Business M.B.A. Former
Stanford University B.S. in Electrical Engineering Former
University of California, Berkeley B.S. in Electrical Engineering Former

Mr. Eisenberg has served as a Director of West Marine since 1977. He also served West Marine in numerous senior executive positions from 1976 until 1994. From January 1995 to December 2000 Mr. Eisenberg served as a senior consultant to West Marine. Since December 2000 Mr. Eisenberg has been a part-time, on-call employee of West Marine, available for special projects. Mr. Eisenberg has served as CEO of Salz Leathers Inc., a leather manufacturing company, since December 2000. Mr. Eisenberg served as CEO of Greenhorn Creek Associates, a real estate and golf development company, from 1997-2000. Currently, Mr. Eisenberg is a consultant and advisor to a number of companies. He specializes in CEO training and professional management development. Mr. Eisenberg serves on the Board of Directors of LiveOps Inc, and is Chief Financial Officer and a Director at Pasatiempo Golf Club.

Organization Position Status
West Marine, Inc. President and Chief Executive Officer Current
Eisenberg Company Founder Current
Logispring Board of Directors Current
LiveOps, Inc. Director Current
Mail Express Board of Directors Current
Mitrix, Inc. Board of Directors Current
West Marine, Inc. Board of Directors Current
Golf Development CEO Former
West Marine, Inc. Senior Executive Positions Former

In his role as executive vice president and chief financial officer for Symantec, James Beer manages Symantec’s worldwide finance organization with responsibility for accounting, financial analysis, treasury, tax, investor relations, and audit. He also leads the facilities and operations teams. Prior to joining Symantec, Beer was chief financial officer of AMR Corp. and American Airlines, responsible for financial planning and analysis, treasury, corporate development, accounting, tax, purchasing, and investor relations. He also managed American Beacon Advisors Inc., a subsidiary of AMR that manages more than $40 billion in assets. In his 15 years at American, Beer held a variety of management positions in finance and operations, including leading the airline’s European and Asia Pacific businesses. He also led, on behalf of American, the creation of the oneworld alliance, as well as the majority of American’s other international alliance relationships. In addition, he was responsible for the negotiation of multi-billion dollar acquisition transactions and the associated financing. In his corporate development role, he was responsible for American’s investments in Orbitz and Worldspan. He also led the effort to evaluate options for enhancing shareholder value which culminated in the initial public offering and eventual spin-off of the Sabre Group.Prior to joining AMR, Beer spent seven years as a management consultant at Andersen Consulting, now known as Accenture, in Europe and the United States. He holds a bachelor’s of science degree in aeronautical engineering from Imperial College, London University and a master’s degree in business administration from Harvard Business School.

Organization Position Status
Symantec Corporation CFO & Executive Vice President Current
LiveOps, Inc. Board of Directors Current
Accenture Ltd. management consultant Former
Harvard Business School master's degree in business administration Former
Imperial College London bachelor's of science degree in aeronautical engineering Former

Organization Position Status
OpenTable, Inc. CEO Current
LiveOps, Inc. Board of Directors Current
eBay Inc. President, PayPal Former
PayPal, Inc. president Former
Reel.Com president Former
Stanford University Master of Business Administration Former

Organization Position Status
Hyperion Solutions Corporation Board of Directors Current
Deltek Inc. Board of Directors Current
LiveOps, Inc. Board of Directors Current
Citrix Systems, Inc. Board of Directors Current
PeopleSoft, Inc. chief marketing officer Former
Network General Corporation Former
Queens University bachelor of arts degree Former

Organization Position Status
PayPal, Inc. Senior Vice President, Global Operations Current
LiveOps, Inc. Board of Directors Current
PayPal, Inc. Vice President, Operations Former

Todd Bradley is executive vice president of HP’s Personal Systems Group, a $42 billion annual revenue business that includes personal computers, mobile devices, technical workstations, personal storage solutions and Internet services. He also is a member of HP’s Executive Council. Under Bradley’s leadership, the Personal Systems Group has accelerated profitable growth, firmly establishing HP as the No. 1 PC vendor in the world. During his three-year tenure, the business has added more than $15 billion in revenues and increased profitability threefold. His organization reset the global PC industry with its “The Computer Is Personal Again” campaign, setting a new standard for design, user interface and the overall customer experience. At the helm of the largest global supply chain in the IT industry, Bradley has promoted environmental and social responsibility across thousands of suppliers and channel partners and millions of customers whose lives and businesses HP touches. During his 28-year management career, Bradley has held senior roles at GE Capital, Dun & Bradstreet and FedEx. Prior to joining HP, Bradley was chief executive officer of Palm. Before that, Bradley was executive vice president of global operations for Gateway. Bradley holds a bachelor of science in business administration from Maryland’s Towson University, where he is currently a member of the board of visitors. He also serves as a director of LiveOps and trustee of the American Film Institute.

Organization Position Status
Hewlett-Packard Company Executive Vice President, Personal Systems Group Current
Towson University Board of Visitors Current
LiveOps, Inc. Board of Directors Current
The Dun & Bradstreet Corporation Senior Management Former
Gateway Company Senior Management Former
FedEx Corporation Senior Management Former
General Electric Capital Corporation Senior Management Former
Towson University B.S., Business Administration Former

Executive News

  • Teams in the (Troubled) Cloud

    ZDNet - 7/22/09 - View Story

  • 1-Star Stocks Poised to Plunge: OpenTable?

    Motley Fool - 7/20/09 - View Story

  • West Marine Reports Second Quarter 2009 Revenues

    Business Wire - 7/16/09 - View Story

  • Internet Trust and Safety Expert Joins LiveOps as General Counsel

    Reuters - 7/14/09 - View Story

  • Internet Trust and Safety Expert Joins LiveOps as General Counsel

    PR Newswire - 7/14/09 - View Story

  • Real-Time Conversations Hasten Social CRM

    Washington Post - 7/12/09 - View Story

  • Has enterprise software has always been terrible? Gnip’s Eric Marcoullier says yes

    Venturebeat - 7/11/09 - View Story

  • Sun Valley: The stars align

    Reuters - 7/07/09 - View Story

  • Facebook Prepares to Face the Bankers

    Motley Fool - 7/01/09 - View Story

  • Jon Temple Joins Global DataCenter Management (GDCM) as CEO

    PRWeb - 6/30/09 - View Story