BNET Industries
Last Fiscal Year Sales:$17.5M
- Private
- US
Dow Jones Description
LiveOps provides the leading on-demand call center platform that frees businesses from the complexity and constraints of traditional call center models. Used by Fortune 500 and major brand marketing companies, the LiveOps on-demand call center platform delivers enterprise-grade availability and reliability with the security infrastructure required in today's mission-critical business environments. The company also runs the world's largest virtual call center which includes a network of more than 20,000 independent home agents who provide unmatched customer service. The best practices of operating a state of the art virtual call center, coupled with LiveOps on-demand call center platform, enable LiveOps to deliver breakthrough call center results to its customers. LiveOps is headquartered in Santa Clara, California.
Chairman & Chief Executive Officer
Maynard G. WebbNumber of Employees 74
Peer Companies
NAICS Code All Other Publishers: 511199
Recent Events
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Internet Trust and Safety Expert Joins LiveOps as General Counsel
News & Analysis
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liveops inc. - All News and Analysis
Founder Collective fund rounds up Flickr, LiveOps co-founders and $40 million
LiveOps Named 'Diversity Partner of the Year' by Project HIRED
Company Recognized for Support Given through LiveOps Foundation, Employee Volunteer Activities and Technology Donations SANTA CLARA, Calif., July 20 /PRNewswire/ -- LiveOps has been named "Diversity Partner of the Year" by Project HIRED, a not-for-profit organization whose mission is to assist people with disabilities to gain...
Internet Trust and Safety Expert Joins LiveOps as General Counsel
Former eBay SVP Rob Chesnut to Oversee Legal and Government Relations SANTA CLARA, Calif. , July 14 /PRNewswire/ -- LiveOps today announced the appointment of Rob Chesnut as General Counsel. Reporting to LiveOps CEO Maynard Webb, he is responsible for overseeing legal and government relations....
LIVEOPS GETS 2009 CRM EXCELLENCE AWARD FROM TMC.(Company overview)
LiveOps, Santa Clara, Calif., has announced that the LiveOps On-Demand Contact Center Platform has received a 2009 CRM Excellence Award from Technology Marketing Corporation TMC's, Customer Interaction SolutionsR magazine (www.cismag.com), the premier publication covering the CRM, contact center and teleservices industries since 1982....
LiveOps Spreads Good Cheer With Corporate Grant to Friends for Youth Organization
LiveOps , the virtual call center company , today presented its second corporate grant for 2008 to Friends for Youth , a not-for-profit organization whose mission is to create quality mentoring relationships for youth who need them most. The organization's vision is to transform lives through the...
Contact Center Veteran Wes Hayden Joins LiveOps
LiveOps, the virtual call center company, today announced the addition of several key executives to its leadership team as the company continues to execute against its high-growth strategy in the call center marketplace. The appointments include Wes Hayden to president, Paul Lang to senior vice president of Product Management...
SOLUTIONS.(Front Office)
CALL CENTER EXCHANGE LiveOps, Santa Clara, Calif., announced its Call Center Exchange Program aimed at helping call center outsourcers rapidly expand or update their existing technology with the LiveOps On-Demand Call Center Platform. This program extends LiveOps' Software-as-a-Service SaaS-based platform to a...
ideaEDGE, Inc. Welcomes Maynard Webb, Chairman and CEO of LiveOps, and Former COO of eBay to its Board of Advisors
SAN DIEGO -- ideaEDGE, Inc. (OTCBB: IDAE) today announced the appointment of Maynard Webb, Chairman and CEO of LiveOps, former COO of eBay, and former President of eBay Technologies to the Company's board of advisors. "I am very pleased to have Maynard join our advisory board," said Jim Collas,...
LiveOps Call Center Exchange Program Extends Industry-Leading SaaS Technology Platform to Call Center Outsourcers
LiveOps , the virtual call center company , today announced its Call Center Exchange Program aimed at helping call center outsourcers rapidly expand or update their existing technology with the LiveOps On-Demand Call Center Platform . This program extends LiveOps' SaaS-based platform to a broader...
LiveOps Appoints PayPal Executive Ryan D. Downs to Board of Directors
LiveOps , the virtual call center company , today announced the appointment of Ryan D. Downs to its board of directors. As senior vice president of global operations at PayPal, Downs has extensive experience running a large customer service organization for one of the world's leading online payment...
Decision Makers
| Name (plus bio) | Position |
|---|---|
| Jon Temple | President, Worldwide Operations |
| James Everingham | Chief Technical Officer, Platform |
| Lloyd Tabb | Chief Technical Officer, Live Agent |
| Murray J. Demo | Executive Vice President and Chief Financial Officer |
| Mercedes Ellison | Senior Vice President of Channels and Alliances |
| Lisa M Navarette | Vice President, Sales |
| Michael Gardner | Vice President of Engineering |
| Michael La Guardia | Vice President, Product Management |
| Steve Doumar | Founder |
| Charles Moldow | advisor |
| Jim Watson | advisor |
| Joe Eandi | General Counsel and Corporate Secretary |
| Douglas Carlisle | Director |
| Geoff Eisenberg | Director |
Board of Directors
| Name (plus bio) | Position |
|---|---|
| Maynard G. Webb | Chairman & Chief Executive Officer |
| Bill Trenchard | Chairman |
| James Beer | Board of Directors |
| Jeff Jordan | Board of Directors |
| Nanci Caldwell | Board of Directors |
| Ryan D. Downs | Board of Directors |
| Todd Bradley | Board of Directors |
| Organization | Position | Status |
|---|---|---|
| LiveOps, Inc. | Chairman & Chief Executive Officer | Current |
| Admob, Inc | Board of Directors | Current |
| Salesforce.com, Inc. | Board of Directors | Current |
| Gartner, Inc. | Senior Vice President and Chief Information Officer | Former |
| eBay Inc. | Chief Operating Officer | Former |
| Quantum Corporation | Former | |
| Bay Networks | Former | |
| International Business Machines Corporation | Former | |
| Figgie International | Former | |
| Florida Atlantic University | Bachelor of Arts | Former |
| Organization | Position | Status |
|---|---|---|
| LiveOps, Inc. | President, Worldwide Operations | Current |
| Above All Software | President and CEO | Former |
| Business Objects S.A. | Vice President, Operations, USA | Former |
| Organization | Position | Status |
|---|---|---|
| LiveOps, Inc. | Chief Technical Officer, Platform | Current |
| Tellme Networks, Inc. | Senior Director | Former |
| Netscape Network | senior director | Former |
| LiveOps, Inc. | manager | Former |
| Netscape Communications Corporation | Former |
Lloyd has over eighteen years of experience designing, building and leading large scale software projects. Prior to joining LiveOps, Lloyd was a venture partner at CMEA Ventures. Lloyd was also a founder of Commerce Tools, later acquired by Netscape, and designed one of the first application servers for the web. At Netscape Communications, Lloyd was the lead and architect for Netscape Navigator Gold. Lloyd was a founder of Mozilla.org, Netscape's open source organization, and he helped to acquire and lead Netscape's Open Directory Project. Prior to Netscape, Lloyd was with Borland International where he worked on IDAPI, Borland's database engine, using Paradox programming languages and tools. Other accomplishments include the co-design of 'Lucy', a common scripting language for PC applications, co-architect of dBASE for Windows, and the design of 'Force' programming language. Lloyd continues to be an educational philanthropist and founder of Everyschool.org. He has designed and built and continues to host free web-based software, called 'Harvey,' which facilitates school communities online. Lloyd has a bachelor's degree in finance and computer science from Florida State in Tallahassee, Florida.
| Organization | Position | Status |
|---|---|---|
| LiveOps, Inc. | Chief Technical Officer, Live Agent | Current |
| Netscape Communications Corporation | Founder | Former |
| Cmea Ventures | Venture Partner | Former |
| Organization | Position | Status |
|---|---|---|
| LiveOps, Inc. | Executive Vice President and Chief Financial Officer | Current |
| Citrix Systems, Inc. | Board of Directors | Current |
| Adobe Systems Incorporated | CFO & Senior Vice President | Former |
| Aea | Former | |
| NASDAQ OMX Group, Inc. | Director | Former |
| Golden Gate University | master's degree in business administration | Former |
| University of California, Santa Barbara | bachelor's degree in business economics | Former |
| Organization | Position | Status |
|---|---|---|
| LiveOps, Inc. | Senior Vice President of Channels and Alliances | Current |
| Hyperion Solutions Corporation | Vice President, Marketing | Current |
| Organization | Position | Status |
|---|---|---|
| LiveOps, Inc. | Vice President of Engineering | Current |
| Organization | Position | Status |
|---|---|---|
| LiveOps, Inc. | Vice President, Product Management | Current |
At LiveOps, Steve is the driving force behind the company's sales and marketing efforts. Under Steve's direction, the company has grown to be a pioneer in the teleservices industry and is continually developing new, innovative technologies. Steve has more than sixteen years of experience as the owner and publisher of Premier Bride, the largest nationally distributed, local-content wedding magazine in the country. Founded in 1987 with a focus on a single market, Premier Bride editions are now the established bridal guidebook in over 113 major metropolitan markets. In addition to managing this publishing business, Steve developed and marketed a unique online wedding portal, Blissbridal.com, which combines the functional benefits of the Internet with instant real-world customer service capabilities.
| Organization | Position | Status |
|---|---|---|
| LiveOps, Inc. | Founder | Current |
Charles joins Foundation Capital on the heels of successfully building two companies from early start-up through greater than $100 million in sales. Charles' experience spans general management, sales, marketing, product management and business development. Most recently, Charles spent 5.5 years with Tellme Networks and was a member of the founding executive team. In his role as Senior Vice President of Sales and Business development, Charles and his team collaborated with the country's largest corporations to change the way they use the phone to interact with customers. Over the past five years, Charles has led Tellme in booking over $500 million in contracted revenue backlog from notable companies such as American Airlines, AT&T, Cingular, Dominos, E*Trade, FedEx, Fidelity, Merrill Lynch, UnitedHealth Group, UPS, USAA, Verizon and Wells Fargo. Prior to Tellme moving to its enterprise model in 2001, Charles led business development, advertising sales and international. Most notably, Charles led Tellme in raising one of the largest private financing rounds in the country post Internet bubble, adding $125 million in cash to the company balance sheet during tough market conditions in August, 2000. He is currently serving on the board of directors for Therative, Powerset, Weblistic, Xoopit, and ShoreTel Communications. Prior to Tellme, Charles was a member of the founding team of Internet access provider @Home Network. Charles incubated the initial idea for @Home while at TCI Cable and then became the founding Vice President of Business Development in 1994. Over the first two years, Charles worked to secure long-term distribution deals with the nations largest cable operators. In 1996, Charles established the @Media division and over the ensuing three years helped establish @Media as the leading broadband media provider. In 1998, Charles assisted in the $7 billion acquisition of Excite Network. After the merger, Charles became General Manager of Matchlogic, the $80 million division focused on interactive advertising. Charles' entrepreneurial penchant dates back to 1989 when he co-founded two businesses. The first, OnTime Guide, established itself as the leading source of travel information for business executives, replacing the OAG Pocket Flight Guide as the must have resource for frequent business travelers. The second, PrimeTime Partners, attempted to establish a new category of self liquidating promotions on behalf of advertisers and direct marketers. Prior to the start-up ventures, Charles spent three years in the Mergers and Acquisitions practice at Merrill Lynch. Charles holds a BS degree from the Wharton School at the University of Pennsylvania and received his MBA from Harvard University. Charles lives in the Bay Area with his wife and four children.
| Organization | Position | Status |
|---|---|---|
| Foundation Capital Iiiq Entrepreneurs LLC | Venture Partner | Current |
| Foundation Capital | General Partner | Current |
| LiveOps, Inc. | advisor | Current |
| Hyperarts | Current | |
| Powerset Inc. | Board of Directors | Current |
| Tellme Networks, Inc. | Senior Vice President, Client Development | Former |
| Internet Access | founder | Former |
| Merrill Lynch & Co., Inc. | Former | |
| AT&T Inc. | Former | |
| UnitedHealth Group Incorporated | Former | |
| United Services Automobile Association | Former | |
| Harvard University | MBA | Former |
| Wharton Graduate School of the University of Pennsylvania | BS Degree | Former |
| Organization | Position | Status |
|---|---|---|
| Michigan Growth Capital Symposium | Managing Director, Cmea Ventures | Current |
| Untangle, Inc. | Managing Director, Cmea Ventures | Current |
| True Demand | Managing Director, Cmea Ventures | Current |
| LiveOps, Inc. | advisor | Current |
| Untangle, Inc. | Board of Directors | Current |
| Logispring | Board of Directors | Current |
| True Demand | Board of Directors | Current |
| Netbooks, Inc. | Board of Directors | Current |
| Apriso Corporation | Board of Directors | Current |
| Suitetwo | Board of Directors | Current |
| Delta School | Board President and Co-Chair | Former |
| Skyway Systems, Inc | Founder | Former |
| Cmea Ventures | General Partner | Former |
| International Business Machines Corporation | Former | |
| Union Pacific Corporation | Former | |
| Pathscale, Inc. | Board of Directors | Former |
| Delta School | Board of Directors | Former |
| United States Naval Academy | Former |
Joe is vice president, general counsel and corporate secretary for LiveOps, Inc. Joe is responsible for the direction and management of the legal department and all legal matters affecting the company. Joe is a seasoned executive with substantial experience with high technology companies. Previously, he worked at Inktomi Corporation in a variety of legal positions, most recently as Inktomi's general counsel. Prior to Inktomi, Joe was with Wilson Sonsini Goodrich & Rosati, where he counseled public and private companies in all aspects of corporate governance and business operations, public and venture financings, mergers and acquisitions, and intellectual property. Joe earned a bachelor's degree in economics from University of California at Davis and a JD from the University of Chicago Law School.
| Organization | Position | Status |
|---|---|---|
| LiveOps, Inc. | General Counsel and Corporate Secretary | Current |
| LiveOps, Inc. | corporate secretary | Former |
| Wilson Sonsini Goodrich & Rosati | Former | |
| Inktomi Corporation | Former | |
| The University of Chicago Law School | Jd | Former |
| University of California, Davis | Bachelor's Degree In Economics | Former |
| Organization | Position | Status |
|---|---|---|
| Idapted, Ltd. | CEO, Liveops | Current |
| Jump Inc. | Current | |
| LiveOps, Inc. | Chairman | Current |
| Idapted, Ltd. | Board of Directors | Current |
| LiveOps, Inc. | Chief Executive Officer | Former |
| Cornell University | Bachelor of Arts | Former |
| Organization | Position | Status |
|---|---|---|
| Profitline, Inc. | Managing Director | Current |
| Aeroscout, Inc. | Managing Director, Menlo Ventures | Current |
| Menlo Ventures | Managing Director | Current |
| Profitline, Inc. | Board of Directors | Current |
| Aeroscout, Inc. | Board of Directors | Current |
| A4Vision | Board Member | Current |
| Open Solutions Inc. | Board Member | Current |
| Ironport Systems, Inc. | Board Member | Current |
| Drivecam, Inc. | Board Member | Current |
| Menlo Ventures | Board of Directors | Current |
| Adomo, Inc. | Board Member | Current |
| LiveOps, Inc. | Director | Current |
| Futuretrade | Director | Current |
| LiveOps, Inc. | Board Member | Current |
| Nexxo | Board Member | Current |
| Ironport Systems, Inc. | Investor | Current |
| Adomo, Inc. | Investor | Current |
| A4Vision | Investor | Current |
| LiveOps, Inc. | Investor | Current |
| Drivecam, Inc. | Investor | Current |
| Nexxo | Investor | Current |
| Open Solutions Inc. | Investor | Current |
| ROLM Corporation | design engineer | Former |
| ROLM Corporation | design engineer | Former |
| Luxn Inc. | Former | |
| Ciena Corporation | Former | |
| Godigital Networks Corporation | Former | |
| Efficient Networks, Inc. | Board Member | Former |
| Cyras Systems | Board Member | Former |
| Carrier Access Corporation | Board Member | Former |
| Efficient Networks, Inc. | Investor | Former |
| Cyras Systems | Investor | Former |
| Carrier Access Corporation | Investor | Former |
| Stanford Graduate School of Business | M.B.A. | Former |
| Stanford University | B.S. in Electrical Engineering | Former |
| University of California, Berkeley | B.S. in Electrical Engineering | Former |
Mr. Eisenberg has served as a Director of West Marine since 1977. He also served West Marine in numerous senior executive positions from 1976 until 1994. From January 1995 to December 2000 Mr. Eisenberg served as a senior consultant to West Marine. Since December 2000 Mr. Eisenberg has been a part-time, on-call employee of West Marine, available for special projects. Mr. Eisenberg has served as CEO of Salz Leathers Inc., a leather manufacturing company, since December 2000. Mr. Eisenberg served as CEO of Greenhorn Creek Associates, a real estate and golf development company, from 1997-2000. Currently, Mr. Eisenberg is a consultant and advisor to a number of companies. He specializes in CEO training and professional management development. Mr. Eisenberg serves on the Board of Directors of LiveOps Inc, and is Chief Financial Officer and a Director at Pasatiempo Golf Club.
| Organization | Position | Status |
|---|---|---|
| West Marine, Inc. | President and Chief Executive Officer | Current |
| Eisenberg Company | Founder | Current |
| Logispring | Board of Directors | Current |
| LiveOps, Inc. | Director | Current |
| Mail Express | Board of Directors | Current |
| Mitrix, Inc. | Board of Directors | Current |
| West Marine, Inc. | Board of Directors | Current |
| Golf Development | CEO | Former |
| West Marine, Inc. | Senior Executive Positions | Former |
In his role as executive vice president and chief financial officer for Symantec, James Beer manages Symantec’s worldwide finance organization with responsibility for accounting, financial analysis, treasury, tax, investor relations, and audit. He also leads the facilities and operations teams. Prior to joining Symantec, Beer was chief financial officer of AMR Corp. and American Airlines, responsible for financial planning and analysis, treasury, corporate development, accounting, tax, purchasing, and investor relations. He also managed American Beacon Advisors Inc., a subsidiary of AMR that manages more than $40 billion in assets. In his 15 years at American, Beer held a variety of management positions in finance and operations, including leading the airline’s European and Asia Pacific businesses. He also led, on behalf of American, the creation of the oneworld alliance, as well as the majority of American’s other international alliance relationships. In addition, he was responsible for the negotiation of multi-billion dollar acquisition transactions and the associated financing. In his corporate development role, he was responsible for American’s investments in Orbitz and Worldspan. He also led the effort to evaluate options for enhancing shareholder value which culminated in the initial public offering and eventual spin-off of the Sabre Group.Prior to joining AMR, Beer spent seven years as a management consultant at Andersen Consulting, now known as Accenture, in Europe and the United States. He holds a bachelor’s of science degree in aeronautical engineering from Imperial College, London University and a master’s degree in business administration from Harvard Business School.
| Organization | Position | Status |
|---|---|---|
| Symantec Corporation | CFO & Executive Vice President | Current |
| LiveOps, Inc. | Board of Directors | Current |
| Accenture Ltd. | management consultant | Former |
| Harvard Business School | master's degree in business administration | Former |
| Imperial College London | bachelor's of science degree in aeronautical engineering | Former |
| Organization | Position | Status |
|---|---|---|
| OpenTable, Inc. | CEO | Current |
| LiveOps, Inc. | Board of Directors | Current |
| eBay Inc. | President, PayPal | Former |
| PayPal, Inc. | president | Former |
| Reel.Com | president | Former |
| Stanford University | Master of Business Administration | Former |
| Organization | Position | Status |
|---|---|---|
| Hyperion Solutions Corporation | Board of Directors | Current |
| Deltek Inc. | Board of Directors | Current |
| LiveOps, Inc. | Board of Directors | Current |
| Citrix Systems, Inc. | Board of Directors | Current |
| PeopleSoft, Inc. | chief marketing officer | Former |
| Network General Corporation | Former | |
| Queens University | bachelor of arts degree | Former |
| Organization | Position | Status |
|---|---|---|
| PayPal, Inc. | Senior Vice President, Global Operations | Current |
| LiveOps, Inc. | Board of Directors | Current |
| PayPal, Inc. | Vice President, Operations | Former |
Todd Bradley is executive vice president of HP’s Personal Systems Group, a $42 billion annual revenue business that includes personal computers, mobile devices, technical workstations, personal storage solutions and Internet services. He also is a member of HP’s Executive Council. Under Bradley’s leadership, the Personal Systems Group has accelerated profitable growth, firmly establishing HP as the No. 1 PC vendor in the world. During his three-year tenure, the business has added more than $15 billion in revenues and increased profitability threefold. His organization reset the global PC industry with its “The Computer Is Personal Again” campaign, setting a new standard for design, user interface and the overall customer experience. At the helm of the largest global supply chain in the IT industry, Bradley has promoted environmental and social responsibility across thousands of suppliers and channel partners and millions of customers whose lives and businesses HP touches. During his 28-year management career, Bradley has held senior roles at GE Capital, Dun & Bradstreet and FedEx. Prior to joining HP, Bradley was chief executive officer of Palm. Before that, Bradley was executive vice president of global operations for Gateway. Bradley holds a bachelor of science in business administration from Maryland’s Towson University, where he is currently a member of the board of visitors. He also serves as a director of LiveOps and trustee of the American Film Institute.
| Organization | Position | Status |
|---|---|---|
| Hewlett-Packard Company | Executive Vice President, Personal Systems Group | Current |
| Towson University | Board of Visitors | Current |
| LiveOps, Inc. | Board of Directors | Current |
| The Dun & Bradstreet Corporation | Senior Management | Former |
| Gateway Company | Senior Management | Former |
| FedEx Corporation | Senior Management | Former |
| General Electric Capital Corporation | Senior Management | Former |
| Towson University | B.S., Business Administration | Former |
Executive News
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1-Star Stocks Poised to Plunge: OpenTable?
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West Marine Reports Second Quarter 2009 Revenues
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Internet Trust and Safety Expert Joins LiveOps as General Counsel
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Internet Trust and Safety Expert Joins LiveOps as General Counsel
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Real-Time Conversations Hasten Social CRM
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