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- A Learning Perspective on Consequences of CRM: The Vattenfall Case
- For any business, knowledge about customers and knowledge about how to manage relations to the customers are essential. The relatively recent introduction of so called Customer Relationship Management (CRM) information systems reflects this need. This paper tells the story of how Vattenfall, a Swedish, state-run utility company, decided to invest...
- White papers 2005-06-10
- Public Technology Procurement As A Demand-side Innovation
- Prior to the advent of the current EC Procurement Directives during the last decade, public procurement was widely used as a policy instrument by national governments. In the past, public procurement has been used to accomplish a variety of policy objectives: to increase overall demand, stimulate economic activity and create...
- White papers 2005-01-05
- Market Guided Innovation And Product Development (2004)
- The concept of technological trajectory, recognizes the importance of pure technological improvements, but in addition to that, it emphasizes the importance of other socioeconomic factors such as organisational and institutional factors, which constrain technologies and firmsī development into particular path, with given direction and rate of development. Firmsī knowledge and...
- White papers 2004-10-26
- Increasing Returns, Input-Output Linkages, and Technological Leapfrogging
- Firms agglomerate in one region due to increasing returns, input-output linkages and transportation costs. In the de-industrialized region factor prices are lower and a new technology may be profitable to adopt in that region instead, inducing a change in the technological leadership. This paper shows that the risk of locking...
- White papers 2004-06-24
- A Market and Network Based Model for Retailers' Foreign Entry Strategies
- Foreign entry in retailing involves a large number of challenges. Many have to do with building network relationships to actors on different societal levels - involving governments and international bodies as well as business partners. Another critical part is to understand the host market well enough to adapt the retail...
- White papers 2004-03-01
- The Creation and Diffusion of Global Industry Standards: The Case of Mobile Operating Systems
- Due to the growing number of products and the need for interconnection between them, compatibility standardization in ICT has gained considerable importance during the last decade, creating network externalities for the users and increasing returns for the producers. Standards can be created by market or committee-based mechanisms but also by...
- White papers 2004-01-05
- The Power of the Chair: Formal Leadership in the European Union
- This paper summarizes the empirical findings and discusses the implications of the book for ongoing theoretical debates on negotiation and decision-making in EU studies, IR theory, and general political science. It suggests that the book?s argument about formal leadership carries consequences for the understanding of bargaining impediments in multilateral negotiations,...
- White papers 2003-10-16
- The Impresario Approach on Human Capital: Realising the Value of a Knowledge Worker
- This paper will introduce the problems and the purpose this paper is to answer and fulfill. It will begin with describing the background of the issues that is covered followed by a clarification of the problems and opportunities addressed. It is followed by a concretisation of the purpose. A presentation...
- White papers 2003-02-01
- The Business Model and the Resource Management Model: A Tool for Strategic Management and Analysis
- This conceptual paper aims at integrating the different business strategy perspectives of Industrial Organisation, the Resource-Based View and the Process Perspective, and claims that it is possible if one applies the business model concept and if one approaches resource management from a longitudinal perspective. The paper discusses the dominant strategy...
- White papers 2002-05-01
- ERP Systems and the Strategic Management Processes That Lead to Competitive Advantage
- This paper describes the processes that firms and managers go through in their quests to create and sustain competitive advantages based on so-called Enterprise Resource Planning (ERP) systems. It is based on Resource- based theory, combined with the Strategy process perspective and with existing literature on information technology and ERP....
- White papers 2002-05-01
- Exchange-Rate and Interest-Rate Driven Competitive Advantages in the EMU
- Real exchange and interest rates may still fluctuate inside the EMU and give rise to changes in competitiveness. This report finds, in contrast to what is generally expected, no convergence in these variables after the introduction of the euro. On the contrary, a divergence is found that is extraordinary when...
- White papers 2002-03-12
- The Business Model: A Means to Understand the Business Context of Information and Communication Technology
- The business model concept is becoming increasingly popular, within traditional strategy theory, Information and Communication Technology (ICT) research, and in the emergent body of literature on e-business. However, the concept is often used relatively independently from theory, meaning model components and interrelations are relatively obscure. This paper proposes an outline...
- White papers 2001-09-01
- Market Orientation in Retailing: An Approach Based on Inter- And Intra-Firm Activities
- Existing market orientation frameworks are based mostly on studies of manufacturers. Therefore, there is a need of a modified approach that acknowledges the special conditions of retailers. A framework is presented that includes both internal and relational aspects. Inter-firm market orientation is presented as especially relevant for retailers. Antecedents to...
- White papers 2001-06-01
- Managers in the Context of Strategic Content: Industrial Organization Theory and Resource-Based View Predictions for the Selection of Managers
- This paper analyzes if managers are recruited by matching their background with strategy requirements. The prediction power of existing industrial organization theory hypotheses and developed resource-based view hypotheses are tested on a sample of Swedish top managers. Results show that individual variables, such as an individual's demographic similarity to the...
- White papers 2001-05-01
- Achieving Acculturation in Mergers and Acquisitions: A Case Survey Study
- Various explanations have been suggested concerning the causes of "cultural clashes" and prescriptions for harmoniously integrating the beliefs and values of merging firms. Using a form of meta-analysis known as a case survey design, this report finds that acculturation is best achieved when the buying firm relies on 'social' controls....
- White papers 2000-09-18
Additional Resources
- Case Study: University of Rochester v GD Searle &Co Inc & Ors
- The University of Rochester held a patent for methods of selectively inhibiting certain enzyme activity by administration of a non-steroidal compound. The defendants, associated companies Searle, Monsanto, Pharmacia, and Pfizer marketed selective enzyme inhibitors for the treatment of inflammation. The University brought an action for infringement against Pfizer, claiming the...
- Case studies
- The Price of University Press Books: 1989-2000
- In this paper the authors analyze the decision-making process at university presses for determining suggested retail prices of books and evaluate the effects of pricing strategies on the financial vitality of the presses. The goal was to test empirically for answers to the following questions: Were university press prices eroded...
- White papers 2003-12-05
- Crisis Communication at the University of Louisville: Policies and Procedures
- The way the University of Louisville communicates in a crisis has a lasting impact on its reputation. As a publicly assisted institution, the University of Louisville is obliged to keep the public informed of its activities. Invariably, the news media act as powerful agents in this process. How well the...
- White papers
- Crisis Response Plan
- A crisis for the purposes of this response plan is an emotionally significant event that threatens the well-being of one or more individuals or the university as a whole. It may include an abduction/hostage situation, accidental death, civil disturbance/riot, suicide, threat of danger, or violent crime. The university has established...
- White papers 2003-02-01
- Capital University-Columbus, Ohio: University Takes New Approach to Meet Chiller Energy Needs
- University in Columbus, Ohio, Located in the suburb of Bexley, Capital University is a private liberal arts college with a total enrollment of about 4,000. McKinney is the superintendent of buildings and grounds at the university. He indicates that the need to replace chillers had been evident for several years....
- Case studies
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