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- Polo Ralph Lauren Co. F2Q09 (Qtr End 9/30/08) Earnings Call Transcript
- Question-and-Answer Session Operator Operator Instructions Your first question comes from Omar Saad – Credit Suisse. Omar Saad – Credit Suisse Roger, and Tracey, the step down implied by your guidance kind of raises some questions around, and the nature of business around the health of the luxury consumer. ...
- Earnings calls 2008-11-05
Additional Resources
- Luxury Institute Customer Experience Survey.
- M2 PRESSWIRE-5 January 2006-Visibility Public Relations: Luxury Institute Customer Experience SurveyC1994-2006 M2 COMMUNICATIONS LTD RDATE:07012006 According to the new Luxury Customer Experience Index survey LCEI from the New York-based Luxury Institute, Lexus trounced the competition as the luxury automobile brand that...
- Research articles 2006-01-05
- Luxury Institute Survey: Wealthy Consumers Rate Nordstrom, Barneys and Neiman Marcus the Luxury Retailer Brands That Deliver the Best Customer Experience in 2007
- Wealthy consumers rated Nordstrom the strong leader in customer experience among leading retailers in the Luxury Customer Experience Index LCEI survey for Luxury Retailers from the independent New York-based Luxury Institute ( www.LuxuryInstitute.com ). Nordstrom ranked first in every component of the LCEI. Barneys and Neiman Marcus were second and...
- Research articles 2007-02-06
- Luxury Institute Survey: Wealthy Rate Lexus #1 in Customer Experience
- NEW YORK -- Lexus trounced the competition as the luxury automobile brand that delivers "the best customer experience" in a new Luxury Customer Experience Index survey LCEI from New York- based Luxury Institute (www.luxuryinstitute.com). Porsche came in second, Acura was a close third. Notably absent from the top four were...
- Research articles 2006-01-19
- Luxury Institute Retailer Survey Finds Nordstrom Rated #1 in Customer Experience by Americas Wealthy.
- M2 PRESSWIRE-9 January 2006-Visibility Public Relations: Luxury Institute Retailer Survey Finds Nordstrom Rated #1 in Customer Experience by Americas WealthyC1994-2006 M2 COMMUNICATIONS LTD RDATE:10012006 Wealthy customers voted Nordstrom the brand that delivers the best customer experience with a category-leading rating of...
- Research articles 2006-01-09
- Luxury Institute Customer Experience Survey: USAA, State Farm, and Northwestern Mutual Rated Top Three Life Insurers in Customer Experience
- NEW YORK -- USAA significantly outperforms its closest rivals, State Farm and Northwestern Mutual, as the life insurance brand that delivers "the best customer experience as rated and ranked by their own high net worth clients," according to the new Luxury Customer Experience Index survey LCEI from the New York-based...
- Research articles 2006-05-15
- Luxury Institute Customer Experience Survey: Wealthy Clients rate Fidelity Brokerage Services #1 in Customer Experience
- NEW YORK -- According to the new Luxury Customer Experience Index survey LCEI from the New York-based Luxury Institute, Fidelity Brokerage Services earned top honors as the brand that delivers "the best customer experience" as rated and ranked by Fidelity's own wealthy customers.
- Research articles 2005-11-15
- Luxury Institute Customer Experience Survey: High Net Worth Clients Rate Top Realtors in Customer Experience, Sotheby's International Realty, GMAC and Re/MAX
- NEW YORK -- A new Luxury Customer Experience Index survey LCEI, from the New York-based Luxury Institute, finds Sotheby's International Realty overwhelmingly earned top honors as the real estate brokerage brand that delivers "the best customer experience" as rated and ranked by their own high net worth clients. Sotheby's earned...
- Research articles 2006-05-10
- Follow the Smart Money: High Net Worth Clients Rate Commerce Bank, ING Bank and National City Bank Best in Customer Experience in Luxury Institute Survey
- NEW YORK -- According to the new Luxury Customer Experience Index survey LCEI from the New York-based Luxury Institute, Commerce Bank overwhelmingly earned top honors as the consumer bank that delivers "the best customer experience" as rated and ranked by their own high net worth customers. ING Bank and National...
- Research articles 2006-05-01
- Luxury Institute Survey: High Net-Worth Consumers Rank Bergdorf Goodman, Nordstrom and Barneys the Retailers That Offer the Best Customer Experience
- High net-worth consumers rated Bergdorf Goodman the retailer that offers the best customer experience in the 2008 Luxury Customer Experience Index LCEI survey from the independent New York-based Luxury Institute ( www.LuxuryInstitute.com ). Respondents commented, "The selection of products is unique and they provide a great shopping experience in person,...
- Research articles 2008-03-06
- High Net Worth Clients Rate Radisson Seven Seas, Disney Cruise Lines and Celebrity Cruises Best in Customer Experience
- NEW YORK -- According to the new Cruise Lines Luxury Customer Experience Index survey LCEI, from the New York-based Luxury Institute, Radisson Seven Seas recently renamed Regent Seven Seas to match its sister luxury hotel brand, was rated best in delivering customer experience by its wealthy customers. Disney Cruise Lines...
- Research articles 2006-05-03
- TARGETING THE YOUNG AND THE AFFLUENT; AS DEMOGRAPHICS SHIFT AWAY FROM THE MATURING CUSTOMER, LUXURY BRANDS AND RETAILERS CHANGE COURSE.
- NEW YORK -- Not so slowly, but certainly surely, luxury marketers and retailers are embracing a new word: contemporizing. As the demographic shifts away from the maturing, traditional luxury customer in favor of a younger, more design-conscious generation increasingly comfortable with sophisticated...
- Research articles 1999-10-08
- How Well Do You Know Your Luxury Customer? Luxury Institute Causes a Stir at World Luxury Congress
- The Luxury Institute co-chaired Terrapinn's World Luxury Congress in London this past week joining luxury brands from all over the world to discuss wealthy consumers and their habits, as well as the rapidly evolving luxury landscape. Milton Pedraza, CEO of the Luxury Institute, led an interactive session, engaging the attendees...
- Research articles 2007-11-01
- High Net Worth Clients Rate Hertz, Enterprise and Avis the Top Three Car Rental Players in Customer Experience in Luxury Institute Survey
- NEW YORK -- According to the new Luxury Customer Experience Index survey LCEI from the New York-based Luxury Institute (www.LuxuryInstitute.com), Hertz edged out Enterprise Rent-a-Car as the top-rated car rental provider as rated and ranked by their own high net worth customers. Avis placed third.
- Research articles 2006-05-08
- Luxury Institute Survey: High Net-Worth Consumers Rank Charles Schwab and Edward Jones Retail Brokers With the Best Customer Experience
- High net-worth consumers rated Charles Schwab the top premium broker and Edward Jones the top full-service broker in the 2007 Luxury Customer Experience Index LCEI survey from the independent New York-based Luxury Institute ( www.LuxuryInstitute.com ). In second place was Ameriprise Financial in the premium broker category and Smith Barney...
- Research articles 2007-08-07
- LUXE LOCALES; THE LUXURY CUSTOMER HAS MANY CHOICES WHEN IT COMES TO SHOPPING DISTRICTS. HERE ARE FIVE TOP-NOTCH DESTINATIONS FOR THE AFFLUENT AND WELL-HEELED.
- Union Square's New Look of International Luxury SAN FRANCISCO -- If actor Michael Douglas ever decided to reprise his '70s TV hit, The Streets of San Francisco, his kinetic cop character would hardly recognize the place. Then, San...
- Research articles 2001-03-23
- Porsche, Luxury Rivals Push Used Cars
- For a couple of reasons, used cars are a growing priority for luxury-brand automakers like Porsche. First, many people who buy high-end, expensive cars tend to graduate from a used car to a new one. Second, used cars are an important profit center for dealers, especially when new-car sales are...
- Blog posts 2008-05-29
- How to Sell Luxury Goods During a Downturn
- The Find: Got a luxury product to sell in this tough economic climate? Forget targeting aspirational teens or expanding in the UAE and get busy pampering your most loyal customers. The Source: A panel discussion at a recent Wharton School marketing conference featured in Knowledge@Wharton. ...
- Blog posts 2008-11-13
- VIVRE Selects VIPdesk to Provide Its Luxury Clients With Stellar Customer Support
- VIVRE, the high-end provider of premiere luxury brand clothing and goods, has selected VIPdesk to provide stellar customer support to VIVRE's luxury client base. VIPdesk, the pioneer of home-based call centers and concierge services, will provide inbound customer care for VIVRE via phone and e-mail utilizing a virtual customer...
- Research articles 2008-10-06
- 2010 Acura ZDX on sale at end of 2009
- 08/16/2009 - TORRANCE, Calif. - The all-new 2010 Acura ZDX four-door sports coupe will arrive this winter at Acura dealerships with dramatic styling, outstanding performance and the latest in advanced technology. The segment bending ZDX features stunning coupe-like styling with the added benefit of a commanding presence and flexible utility....
- News items 2009-08-17
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