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	<title><![CDATA[management and professional services Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/management+and+professional+services.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to management and professional services]]></description>
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		<title><![CDATA[Appirio Opens New Front In Services Software]]></title>
		<link><![CDATA[http://industry.bnet.com/technology/10003118/appirio-opens-new-front-in-services-software/]]></link>
		<description><![CDATA[Appirio, itself a professional services firm, thinks it's identified an area that software vendors have thus far ignored: planning and management software for professional services firms like management consultants, architects, lawyers and the like.    Vendors like SAP and Oracle sell enterprise resource planning ERP application suites that...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 26 Aug 2009 07:37:47 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/professional+services.html"><![CDATA[Professional Services]]></category>
		<category domain="http://resources.bnet.com/topic/appirio.html"><![CDATA[Appirio]]></category>
		<category domain="http://resources.bnet.com/topic/professional+services+firm.html"><![CDATA[Professional Services Firm]]></category>
		<category domain="http://resources.bnet.com/topic/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/michael+hickins.html"><![CDATA[Michael Hickins]]></category>
	</item>
	<item>
		<title><![CDATA[How to Deliver Superior Professional Services Cost-Effectively]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=898531]]></link>
		<description><![CDATA[This new Ziff Davis White Paper examines new strategies for improving operations and exceeding client expectations, despite today's economic climate. Remote service delivery is proving to be a strategic ally in providing premium service to clients while enabling you to cut costs.    Download the Ziff Davis White...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 23 Oct 2008 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/professional+services.html"><![CDATA[Professional Services]]></category>
		<category domain="http://resources.bnet.com/topic/citrix+systems+inc..html"><![CDATA[Citrix Systems Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/ziff-davis+inc..html"><![CDATA[Ziff-Davis Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CTXS</category>
		<category domain="tickers">CTXS</category>
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		<title><![CDATA[Knowledge Management Issues and Practices: A Case Study of a Professional Services Firm]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=272404]]></link>
		<description><![CDATA[An exploratory and descriptive case study was conducted to discover knowledge management issues and practices in the Australian branch of an International Professional Services Provider referred to as IPSF. Though the study has an operational emphasis, both macro and micro issues of knowledge management are considered; macro issues pertain to...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 10 Aug 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://resources.bnet.com/topic/professional+services.html"><![CDATA[Professional Services]]></category>
		<category domain="http://resources.bnet.com/topic/queensland+university+of+technology.html"><![CDATA[Queensland University Of Technology]]></category>
		<category domain="http://resources.bnet.com/topic/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/business+intelligence.html"><![CDATA[Business Intelligence]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/data+management.html"><![CDATA[Data Management]]></category>
	</item>
	<item>
		<title><![CDATA[Strategies for Profitable Growth - SAP for Professional Services: IT Services]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=168335]]></link>
		<description><![CDATA[SAP supports the most important business processes in any IT services organization and provides tools to help one understand how these processes work. One of these tools is the solution map shown on this page. Drawing on input from customers and industry analysts, and the technical expertise SAP has acquired...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sat, 01 May 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://resources.bnet.com/topic/professional+services.html"><![CDATA[Professional Services]]></category>
		<category domain="http://resources.bnet.com/topic/sap+ag.html"><![CDATA[SAP AG]]></category>
		<category domain="http://resources.bnet.com/topic/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://resources.bnet.com/topic/productivity.html"><![CDATA[Productivity]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">SAP</category>
		<category domain="tickers">SAP</category>
	</item>
	<item>
		<title><![CDATA["Thought Leadership" - The New CRM?]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=66163]]></link>
		<description><![CDATA[Article defines an experts view "thought leadership is the new CRM for professional services firms, everyone is talking about it and hardly anyone is doing it..." Thought Leadership is currently one of the most overworked phrases in professional services marketing, and in reality might be translated. Thought Leaders are expected...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 01 Apr 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/professional+services.html"><![CDATA[Professional Services]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/jaffe+associates.html"><![CDATA[Jaffe Associates]]></category>
		<category domain="http://resources.bnet.com/topic/leadership.html"><![CDATA[Leadership]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
	</item>
	<item>
		<title><![CDATA[Leveraging The Customer Base: Creating Competitive Advantage Through Knowledge Management]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=87956]]></link>
		<description><![CDATA[From the executive summary: ‘Professional services firms generate and sell business solutions to their customers. In doing so, they can leverage the cumulative experience gained from serving their customer base to either reduce their variable costs or increase the quality of their products/services. In other words, their ‘production technology' exhibits...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 02 Mar 2001 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://resources.bnet.com/topic/professional+services.html"><![CDATA[Professional Services]]></category>
		<category domain="http://resources.bnet.com/topic/competitive+advantage.html"><![CDATA[Competitive Advantage]]></category>
		<category domain="http://resources.bnet.com/topic/social+science+electronic+publishing+inc..html"><![CDATA[Social Science Electronic Publishing Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/knowledge+management.html"><![CDATA[Knowledge Management]]></category>
		<category domain="http://resources.bnet.com/topic/business+intelligence.html"><![CDATA[Business Intelligence]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Creative Approaches to Project Management]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=235251]]></link>
		<description><![CDATA[In today's intensely competitive business environment, project management has become an increasingly complex undertaking for professional services organizations of all kinds. One proven way to achieve success - whether the business is a legal, accounting, consulting, construction or any other services provider - is to think beyond the traditional boundaries....]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<category domain="http://resources.bnet.com/topic/professional+services.html"><![CDATA[Professional Services]]></category>
		<category domain="http://resources.bnet.com/topic/project+management.html"><![CDATA[Project Management]]></category>
		<category domain="http://resources.bnet.com/topic/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
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	<item>
		<title><![CDATA[The Professional Services Business Model - Fighting The 40/20 Myth]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=314766]]></link>
		<description><![CDATA[Many Professional Services Organizations focus on increasing bill rates, increasing utilization, and reducing load costs to meet profitability targets. While it's important to track such metrics, oftentimes, the senior management team has not yet defined a target business model for their Professional Services team. The lack of a clearly defined...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<category domain="http://resources.bnet.com/topic/professional+services.html"><![CDATA[Professional Services]]></category>
		<category domain="http://resources.bnet.com/topic/business+model.html"><![CDATA[Business Model]]></category>
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		<category domain="http://resources.bnet.com/topic/financial+business+model.html"><![CDATA[Financial Business Model]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
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		<title><![CDATA[How The SaaS Movement Is Transforming Professional Services]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=314796]]></link>
		<description><![CDATA[Their customers are facing intensifying competition as a result of globalization and technological advancements. Barriers to entry within their respective industries are disappearing. Companies are no longer competing with just their peers in their own backyard, they must also contend with competitors from around the world. At the same time,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<category domain="http://resources.bnet.com/topic/software-as-a-service.html"><![CDATA[Software-as-a-service]]></category>
		<category domain="http://resources.bnet.com/topic/professional+services.html"><![CDATA[Professional Services]]></category>
		<category domain="http://resources.bnet.com/topic/quickarrow.html"><![CDATA[QuickArrow]]></category>
		<category domain="http://resources.bnet.com/topic/globalization.html"><![CDATA[Globalization]]></category>
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		<category domain="http://resources.bnet.com/topic/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
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		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
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