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- Management
- the use of professional skills for identifying and achieving organizational objectives through the deployment of appropriate resources. Management involves identifying what needs to be done, and organizing and supporting others...
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- Leverage SLAs For A Competitive Advantage
- Competitive advantage is the measure of how much more ‘value' the organization is delivering to the customers as compared to the rival firms in the market. In an increasingly customer-centric business world of today, Service Level Agreements SLAs have become important drivers in gaining sustainable competitive advantage in the IT...
- White papers 2002-05-20
- Change Management for Real-Time Performance Management
- Accurate inventory is essential to a service provider, but as business becomes increasingly real-time, the challenge has increased. Flow-through provisioning requires immediate knowledge of available resources. And the pressures of customer-facing reports made available in real-time, call for a more proactive and automated approach to performance management and SLAs. With...
- White papers 2005-06-01
- Vodafone Information Systems: Service Level Management at a Glance
- IT service providers like Vodafone Information Systems depend on Service Level Agreements SLAs as a measure of their success. The company had the challenge of the customer retention and satisfaction, service data from many sources. SAS provided a central Web-based reporting system. This helped the company in automated import of...
- Case studies
- SLA-Oriented Service Description Based on the Common Information Model
- IT technologies are an integral part of doing business. Most companies across a variety of industries are realizing that IT significantly impact their profitability. Businesses must improve their IT service levels like performance and availability if they are to protect these profits. However, while sustaining IT service levels and Service...
- White papers 2002-08-09
- Oblicore for SLM, BSM and BPM
- Service Level Management SLM, Business Service Management BSM and Business Process Management BPM are different yet related disciplines for managing, monitoring and reporting IT and business processes. This paper describes high-level differences between the disciplines and explains how Oblicore supports them from a service provider and receiver perspective. Oblicore Guarantee...
- White papers 2005-02-01
- Align IT to Your Business with IBM IT Service Management
- This paper provides an overview of the IT capabilities and business benefits that companies can realize with IBM IT Service Management solutions available. An IBM IT Service Management platform offers an open standards-based foundation for integrating and sharing information across IT organization silos - for more effective and...
- White papers 2006-06-01
- Demand-Driven IT Service Management Through Enterprise Resource Planning For IT
- Leaders of internal IT departments are facing many of the same challenges that the leaders of the businesses they support are facing: managing increasingly volatile demand and controlling costs without sacrificing quality and customer satisfaction. Established practices in IT departments, combined with a historical supply-oriented focus on service delivery, often...
- White papers 2006-04-01
- A Decision Support Tool To Optimize Scheduling Of IT Changes
- Change management is one of the most critical processes in IT management. Some of the reasons are the sheer number of changes and the difficulty of evaluating the impact of changes on the IT services being provided. Through carrying out a survey with IT managers and practitioners, the authors have...
- White papers 2007-01-14
Additional Resources
- Oblicore Gives Keynote on Service Catalog Management at itSMF Canada 2008 Conference
- Erik Hille to Give Keynote Speech and Reveal Role of Service Catalog Management and Service Level Management in Continual Service Improvement CAMBRIDGE, Mass. -- Oblicore, the leading provider of Service Level Management solutions, today announced that Erik Hille, Director of Product Marketing and keynote speaker of the itSMF Canada...
- Research articles 2008-05-01
- PARADYNE: Northwest Airlines selects Paradyne's fr frame relay Service Level Management solutions.
- M2 PRESSWIRE-21 September 1999-PARADYNE: Northwest Airlines selects Paradyne's frame relay Service Level Management solutions C1994-99 M2 COMMUNICATIONS LTD RDATE:200999 * More than 1,000 locations deploy FrameSaver SLV on Northwest's AT&T Network. Largo, FL -- Paradyne (Nasdaq: PDYN), a...
- Research articles 1999-09-21
- Paradyne's Service Level Management Solutions Join Sprint Network Offerings - Paradyne's FrameSaver SLV and OpenLane - Product Information
- Paradyne (Nasdaq:PDYN), a pioneer and leader in broadband and Service Level Management SLM solutions, has announced that its entire family of FrameSaver SLV products have successfully completed Sprint's engineering certification process and are now available for immediate use and resale to Sprint and its customers. ...
- Research articles 1999-08-16
- Oblicore Accelerates Adoption of ITIL Service Level Management with Oblicore Guarantee 5.0
- Inc. 500 Honoree, Oblicore introduces a unique, role-based approach for ITIL compliant Service Level Management CAMBRIDGE, Mass. -- Oblicore, the leading provider of ITIL compliant Service Level Management software, today announced the launch of Oblicore Guarantee[TM] 5.0. This major release introduces a unique, role-based approach to service level management...
- Research articles 2007-09-20
- Oblicore and Torokina Establish the Service Level Management Centre of Excellence in the AsiaPacific Region
- Companies will Showcase Oblicore Guarantee Integration with CAs eHealth, SPECTRUM and Service Desk Solutions WALTHAM, Mass. -- Oblicore, the leading provider of ITIL-based Service Level Management software, announced that it has signed a partnership agreement with Torokina Networks to provide joint service level management solutions to the Telecommunications and...
- Research articles 2008-08-05
- Oblicore, the Service Level Management Company, Sets Record Growth for 2007
- Company Drives Service Level Management Market Leadership with Growth in Customer Base, Revenue, and Analyst Accolades CAMBRIDGE, Mass. -- First graph, third sentence of release should read: As a result of this growth, Oblicore has doubled in sales over the past two years with license bookings growing by close...
- Research articles 2008-02-07
- Bull and Oblicore Partner to Address Service Level Management Market
- Bull Integrates Oblicore Guarantee into Its Service Level Management/Service Level Agreement Solutions for Telcos WALTHAM, Mass. -- Oblicore, the leading provider of ITIL based Service Level Management software, announced the signing of its partnership agreement with Bull to provide joint Bull services and Oblicore solutions to the Telecommunications market....
- Research articles 2008-05-19
- Managed Objects Announces OEM Agreement to Assure Quality on Wireless Networks; Business Service Level Management Software Advances Managed Service Strategy for Mobile Systems Bellwether
- MCLEAN, Va. -- Managed Objects, the Business Service Management Company, today announced an OEM agreement with telecommunications company Ericsson (Nasdaq: ERICY), the world's largest supplier of mobile systems. Ericsson has embedded Managed Objects' Business Service Level Management BSLM software into its third-generation mobile operational support system, or OSS-RC, which is...
- Research articles 2005-12-06
- IDC names Concord leader in network service level management software market; Concord ahead of Lucent and Computer Associates for the first half of 2000.
- M2 PRESSWIRE-10 May 2001-CONCORD COMMUNICATIONS: IDC names Concord leader in network service level management software market; Concord ahead of Lucent and Computer Associates for the first half of 2000 C1994-2001 M2 COMMUNICATIONS LTD RDATE:10052001 Concord Communications, an industry leader...
- Research articles 2001-05-10
- Oblicore to Host Service Level Management and Reporting Best Practices Webinar; Oblicore Experts to Share Valuable Insights Gathered from Customer Discussions and Direct Field Experience
- CAMBRIDGE, Mass. -- Oblicore, a leading provider of service delivery management software and best practices, today announced that registration is open for the company's upcoming webinar entitled, "Best Practices in Service Level Management and Reporting." The webinar is scheduled for Wednesday, July 26, at 11 a.m. EDT and will provide...
- Research articles 2006-07-21
- Service Quality Management White Paper
- This white paper explains what service quality management and Service Level Agreement SLA management are and why they are getting more and more attention in the industry. They give some technical descriptions of the products HP has developed to help customers manage all sorts of SLAs in a flexible but...
- White papers 2003-02-01
- Service Level Management
- Service Level Management SLM is the tool, which enables smooth handling of the systems, processes, and people involved in rendering a particular service. An efficient SLM system is a vital asset to an organization. It ensures optimum use of resources towards an efficient service delivery. It helps in removing ambiguity...
- Presentations 2000-01-01
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