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17 Resources for

management and service management

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BNET Business Dictionary

Management: the use of professional skills for identifying and achieving organizational objectives through the deployment of appropriate resources. Management involves identifying what needs to be done, and organizing and supporting others...; Management definition on BNET »

BNET Resources

BNET Dispatch: March 13, 2007: Sprint Nextel has cautiously begun offering unlimited wireless calling plans that could, analysts say, rock the competition in both wireless and landline industries. The new service plan offers unlimited voice, text-messaging, and data services for $120 a month. Private industry consultants say consumers are more than willing to pay a...; Tags: YouTube Inc., Economist, Sprint Nextel Corp., Service Management, Business Structures, Strategy, Wi-Fi, Finance, Management, Wireless, Andrew Hines; Blog posts 2007-03-13
Technology Licensing And Joint Ventures: Technology licensing is a contractual arrangement in which the licenser's patents, trademarks, service marks, copyrights, or know-how may be sold or otherwise made available to a licensee for compensation negotiated in advance between the parties. A technology licensing agreement usually enables a firm to enter a foreign market quickly, yet...; Tags: Venture, YoungEntrepreneur.com, Manufacturing, Service Management, Strategy, Management; White papers 2003-01-01
Competitive Sourcing Policy: More Sail Than Rudder?: From the executive summary: ‘The paper argues that the U.S. policy of competitive sourcing will fail. He prime reason for this being Government's unwillingness to appreciate the policy's costs leading to the corresponding failure to identify, obtain, and invest appropriate resources needed to properly operationalize the policy. The Government simply...; Tags: Sourcing, Policy, Social Science Electronic Publishing Inc., Quality Control, Quality, Purchasing & Procurement, Service Management, Strategy, Business Operations, Management; White papers 2003-09-15
Maximo Enterprise Suite: Product agility in terms of adaptable business processes and standards-based technology that align with the company's overall IT strategy is crucial in ensuring successful product deployment and ongoing updates. Forward-looking enterprises seeking to maintain a competitive edge must be able to react to business and technology changes by having an...; Tags: Service Management, MRO Software Inc., It Services, Strategy, Management; White papers 2005-05-08
SLA-Oriented Service Description Based on the Common Information Model: IT technologies are an integral part of doing business. Most companies across a variety of industries are realizing that IT significantly impact their profitability. Businesses must improve their IT service levels like performance and availability if they are to protect these profits. However, while sustaining IT service levels and Service...; Tags: SLA, Information Technology, University Of Karlsruhe, IT Technology, Service Level Management, Service Management, Strategy, It Operations, It service Management, Management; White papers 2002-08-09

Aftermarket Sales & Service in the Nordic Capital Goods Industry Monitor 2005: "From Service Management to Service Excellence": Capital goods manufacturers have been coming under increasing pressure to open up new sources of revenue and profit. As competition and customer requirements rise, core business erodes and turnover stagnates; new strategies are called for, that will not only improve profits in a sustainable way. They must also open up...; Tags: Accenture Ltd., Business Operations, Channel Management, It Services, Management, Marketing, Pricing, Product Development, Product Marketing, Research & Development, Sales, Sales Channel, Sales Strategy, Service Management, Strategy; White papers 2005-06-01
Oblicore for SLM, BSM and BPM: Service Level Management SLM, Business Service Management BSM and Business Process Management BPM are different yet related disciplines for managing, monitoring and reporting IT and business processes. This paper describes high-level differences between the disciplines and explains how Oblicore supports them from a service provider and receiver perspective. Oblicore Guarantee...; Tags: Business Process, Discipline, BPM, Oblicore, Oblicore Guarantee, Operational Planning, Business Process Automation, Service Management, Service Level Management, Strategy, Enterprise Software, Business Operations, It Operations, It service Management, Management, Software; White papers 2005-02-01
Align IT to Your Business with IBM IT Service Management: This paper provides an overview of the IT capabilities and business benefits that companies can realize with IBM IT Service Management solutions available. An IBM IT Service Management platform offers an open standards-based foundation for integrating and sharing information across IT organization silos - for more effective and...; Tags: Service Management, Information Technology, IBM Corp., Service Level Management, It Services, Strategy, It Operations, It service Management, Management; White papers 2006-06-01
The Basis Of An Adaptive Service Management Strategy: This paper explores the existing event resolution processes in over 100 companies with 1,000 or more employees. The findings suggest many IT organizations have a low level of satisfaction with the current event resolution processes and applications. These processes and applications are responsible for ensuring the company does not suffer...; Tags: Service Management, Invoq Systems, Strategy, Manufacturing, It Services, Management; White papers 2005-03-01
Competitive Advantage From Best Practice Outsourcing: The Untold Success Story: Understanding business priorities and leveraging third party skills to move critical non-core activities to best practice has provided an increasing number of organisations the opportunity to achieve best in class practices and costs. An increasing number of these arrangements are second generation alliance type contracts as organisations successfully learn to...; Tags: Competitive Advantage, Best Practice, University Of Technology Sydney, Service Management, Strategy, Management; White papers 2004-04-02
Semantic Representation Of Contract Knowledge Using Multi Tier Ontology: Business contract knowledge exists dispersed in different domains. For successful business process functioning, a precise, clear understanding and interpretation of contractual terms and conditions is required. A semantic interpretation of contract obligations and their required performances to fulfill the obligations, is aimed to bridge the existing gap between business process...; Tags: Knowledge, Interpretation, Ontology, Operational Planning, Strategy, Service Management, Business Operations, Management; White papers 2003-08-20
The Case For Centralized It Contract Management: A Four Force Model: Senior executives used to be concerned with whether or not to outsource Information Technology IT resources. Now they are more concerned with figuring out how to efficiently manage the portfolio of IT resources that they have outsourced. From hardware to software, and from help desk to temporary help, organizations today...; Tags: Contract Management, Information Technology, Texas Tech University, Service Management, Strategy, Management; White papers 2005-09-09
An On-Demand Solution For Rapid Procurement Savings: The SAP E-Sourcing on-demand solution is a subscription offering with software, hosting services, training, and user support designed to help you easily and quickly access the benefits of e-sourcing. It includes Web-based software to help maximize savings by automating and streamlining strategic sourcing. You can perform spend analysis, collaborative project...; Tags: On-demand, SAP AG, Procurement, SAP E-Sourcing On-demand Solution, Purchasing & Procurement, Cloud Computing, Service Management, Tools & Techniques, Business Operations, Management; White papers 2007-04-01
Contract Change Management: This is a template for contract change management. Contract management is the management of contracts made with customers, vendors, partners, or employees. Contract management includes negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions, as well as documenting and agreeing any changes that may...; Tags: Contract Management, Texas, Change Management, Service Management, Leadership, Tools & Techniques, Management; Tools & templates 2006-05-21
Service Management: Turning Service Into A Growth Engine: For companies caught up in the excitement and stress of making and selling a new product, it's probably a stretch to think ahead to that time in the future when their innovation will be a commodity. In most instances, that time will come. Company can grow its revenues and margins...; Tags: Service Management, Accenture Ltd., Service, It Services, Leadership, Financial Accounting, Strategy, Management, Finance; White papers 2003-04-25
Global Electronics Manufacturer Achieves High Performance Through Innovative Service Management: The electronics manufacturer, which has more than $40 billion in annual sales and nearly 50 overseas branches, has grown exponentially in recent years. Demand exploded for its mobile phone devices and home appliances. Unfortunately, warranty claim rates also were skyrocketing. With a global network of outsourced Authorized Service Centers ASCs,...; Tags: Electronics Company, Service Management, Accenture Ltd., High-performance, Electronics, Leadership, Engineering, Management; Case studies 2009-01-10
CACI and Oracle to Develop Contract Management Software: CACI and Oracle announced today that they would work together to build a software solution to manage government contracts. The software would be for the total life cycle of the contract through development, award and execution. The program will utilize an existing Oracle product with CACI providing...; Tags: Software, Contract Management, Oracle Corp., Service Management, Tools & Techniques, Management, Matthew Potter; Blog posts 2008-10-29

Additional Resources

Fantastic 1 Selects Comprehensive Qpass Solution; Qpass to Provide End-to-End Content Management and Service Management Solution: SEATTLE & LONDON -- Qpass announced today that Fantastic 1 has chosen Qpass' Content Delivery Platform and Service Management Platform to power their mobile data services business. Fantastic 1, based in Umhlanga, South Africa, is a provider of messaging infrastructure to both the mobile network operators and a number of...; Tags: content management, Service Management; Research articles 2005-06-22
MetaSolv Introduces Subscriber and Service Management Product: Wireless News 05-05-2006 MetaSolv Introduces Subscriber and Service Management Product WIRELESS NEWS-May 5, 2006-MetaSolv Introduces Subscriber and Service Management Product C2006 10Meters - http:// www.10meters.com MetaSolv Software, a provider of comprehensive operations support system solutions for...; Tags: Metasolv Software Inc.; Research articles 2006-05-05
Click Commerce Presents Contract and Service Management Webinar: Driving Local Compliance with Global Service Providers: CHICAGO -- Click Commerce, Inc., (Nasdaq:CKCM), a leading provider of on-demand supply chain management solutions, presents the Webinar, "Contract and Service Management: Driving Local Compliance with Global Service Providers." The event will be held on April 20 at 10 am EDT and will feature AMR Research Director Mickey North Rizza...; Tags: AMR Research, compliance, on-demand, outsource, procurement, SOFTWARE, webinar; Research articles 2006-04-06