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- The Downside of Being Trusted
- On Monday, I posted about strategic customer relationships in "Do Your Customers Value You?" In that post, I present the observations of the experts at CSO Insights that there are five levels of customer relationships: Approved Vendor Preferred Supplier Solutions Consultant Strategic Contributor...
- Blog posts 2008-02-20
Additional Resources
- Applera Corporation F1Q08 (Qtr End 9/30/07) Earnings Call Transcript
- Question-and-Answer SessionOperator Thank you sir. [Operator’s instructions.] One moment while we compile a list of questions. Our first question will come from the line of Ross Muken of Deutsche Bank, please proceed. Ross Muken – Deutsche Bank Good morning everyone. Mark P. Stevenson –...
- Earnings calls 2007-10-25
- How to Manage Your Boss
- The article presents the views of several scholars and journalists who have recently taken on a challenge that pervades organizational life but has hitherto received scant attention from those who study management. The challenge is managing up — developing a meaningful, task-related relationship with one's boss. The professor describes the...
- White papers 2002-07-01
- Managing Diversity in the Public Service: One of Africa's Least Tackled Issues: (Lessons From South Africa's Experience)
- Most African countries have been rather shy about addressing the issue of managing diversity in general; and ethnic diversity in the Public Service in particular. This has mostly added fuel to interethnic conflict and fighting over positions and resources in the Public Service and body politic. The position this paper...
- White papers 2002-03-23
- Restructuring of work and union representation: A developing framework for workplace industrial relations in Britain and Italy
- Autoworkers and unions in Italy and Britain A developing framework for workplace industrial relations in Britain and Italy This paper explores the implications of teamwork for trade unions, especially the assumption that new management strategies supporting teamwork may lead to the marginalisation of union organisation and influence. The fieldwork involves...
- Research articles 2002-04-01
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