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Customizing CRM to Improve Sales Performance: Grand & Toy's products are sold primarily to businesses, which buy everything from paper clips to office furniture. Grand & Toy has long been an innovator in improving the customer experience through the application of new technology. The challenge, though, was in finding additional benefits from their software tools. Manveiler's...; Tags: Customer Information, Sales Performance, Sales, CRM, Grand & Toy, Manveiler, Sales Force Automation (SFA), Benefits, Enterprise Software, Software, Human Resources; Case studies 2004-08-19

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Your Work The 7 Interview Questions You Must Ask

The 7 Interview Questions You Must Ask

Forget 'What are your strengths and weaknesses?' If you want to get the real dope on prospective employees, ask job candidates these seven questions.
Your Industry Time for Automakers to Get Ready for 45 MPG Limits

Time for Automakers to Get Ready for 45 MPG Limits

The Consumer Federation of America wants to see 45-mpg cars and trucks by 2020, and it thinks the industry should start preparing for that now. It also wants the EPA (not the federal traffic safety agency) to take the lead on legislation.
Your Money 12 Tough Questions to Ask Your Parents

12 Tough Questions to Ask Your Parents

Talking with your parents about their estate is important to protect your family’s finances, but the conversation can be difficult at best. Here's what you need to ask and how to do it.