Market Strategies Inc.

Ms. Brown serves as President of MSI and is one of its founders. Her specialty is in understanding the impact of the restructuring of the healthcare industry and changing policy on consumers, patients, physicians and other healthcare professionals. Ms. Brown uses this insight to help organizations succeed in the new industry structure. Her research focus includes brand management, product development, satisfaction and loyalty, clinical quality, communications development and testing and business strategy. Prior to her current role, Ms. Brown was MSI's chief operating officer, responsible for managing the Research Operations Center, corporate groups and large multiphase projects. She has more than 20 years of diverse management experience with Market Strategies, Market Opinion Research and Bechtel Corporation. Ms. Brown is a member of the MSI Management Committee and its Board of Directors and is active in several industry groups. She received her bachelor's degree from Michigan State University and completed the Executive Management Training Program at Stanford University.

Mr. Montaglione is Senior Vice President of Market Strategies and head of the Energy division. Chris is responsible for overseeing teams that work directly with energy clients in a variety of traditional and emerging sectors, including regulated utilities (electric, gas, water), petroleum, distributed energy, energy conservation, renewable/green power, and government/regulatory/public policy issues. Also within the Energy division is MSI's usability practice which specializes in conducting studies of household and business customers' satisfaction with transactions that occur via self-serve company websites, interactive telephone voice response systems (IVRs), and speech recognition systems. With over 20 years experience, Chris Montaglione has led domestic and multi-national research and consulting engagements for Fortune 500 clients in several industries, including energy, healthcare and pharmaceuticals, financial services, mass media, transportation, information services and telecommunications. Throughout his career, Mr. Montaglione has helped clients address a full range of strategic business issues via practical and actionable advice. Chris is well versed in state-of-the-art quantitative research techniques and is a skilled moderator with expertise in C-suite executive interviewing as well as consumer and professional group moderation. His specialties include customer and employee satisfaction, retention, and loyalty measurement, competitive market assessments, market segmentation, corporate branding, and new product/service development, but most importantly, strategic planning with executive management. For the past seven years, Chris has managed a team within MSI that has been responsible for executing all research associated with the American Customer Satisfaction Index (ACSI), which is conducted on behalf of the National Quality Research Center (NQRC) at the University of Michigan Stephen M. Ross School of Business. He has been instrumental in expanding the quarterly ACSI Private Sector study which measures consumers' satisfaction with approximately 200 U.S. companies in over 40 industry sectors, as well as the conceptualization and implementation of the quarterly ACSI Energy Utility Index which tracks satisfaction with the 30 largest electric and/or gas utility companies within the United States. Mr. Montaglione earned bachelor degrees in psychology and sociology from the State University of New York College at Geneseo, graduating summa cum laude, and completed all coursework and qualifying exams toward a doctorate in psychology from Syracuse University. Chris has published research projects sponsored by the American Management Association, National Institute of Health, and National Institute on Aging.

Gregg Peterson is the senior vice president of operations at Market Strategies. Gregg is responsible for all Research Operations and Integrated Research Centers providing strategic and tactical leadership as well as financial oversight. He also plays a key role in furthering the integration of new assets as they come on board as a result of mergers and acquisition activities supported by the VSS-MSI financial partnership. Previously, Gregg was an executive vice president at Ugam Solutions, a leading provider of outsourced operations and analytics services to the marketing research industry based in India, where he focused his time on strategy, international expansion, new business development and account management. Prior to joining Ugam, Gregg spent 6 years as the executive vice president for North American Operations at marketing research agency Millward Brown. During his career Gregg has helped shape corporate strategy and successfully led the development and implementation of technology solutions as well as significant process improvements and organizational change initiatives for companies involved in the market research industry. Gregg has completed graduate study courses in the School of Social Service Administration at the University of Chicago and holds a B.A. in both Business Administration and Sociology from Augustana College.

Ken Athaide is a senior vice president in the Technology research and consulting division of Market Strategies International. Ken leads the company's IT tracking practice, focusing on branding and advertising, customer satisfaction and product deployment studies for global technology clients. Ken rejoined Market Strategies in November 2007, having spent the previous five years at TNS where he led the Information Technology segment within TNS NA's Technology Sector. During his time at TNS, he also served at various times as global account director for two global technology and CPG clients and built a QSR restaurant practice. He joined TNS in 2002, when the company acquired Elrick & Lavidge, where Athaide was the managing director of the Atlanta office. He also spent one year at Thinkologies, an Atlanta-based tech startup Ken has invested nearly all of his 25-year career to providing strategic market research to clients, with the last 15 years focused in the converging areas of technology, media and telecommunications. During his first term at Market Strategies, Ken managed the Media and Telecommunications practice for the company from 1992 2000. Prior to that, he led his own research firm and worked in strategy and marketing in Citibank's credit card group. Ken holds a B.S. degree in economics from The Wharton School of the University of Pennsylvania.

Dawn Palace is a vice president in the Solutions group at Market Strategies International, with responsibility for research and development and the management of Market Strategies' solutions portfolio. She also assists the Marketing Sciences division in providing clients with consultative services related to the design, execution, and implementation of complex solutions. Dawn is highly skilled at developing innovative solutions to maximize the value of applied research, including investigations of customer and employee satisfaction and loyalty; market opportunity assessment; communications and messaging; and brand development and maintenance. Her areas of statistical expertise include conjoint and discrete choice modeling, structural equations modeling, segmentation methodologies, psychometrics, and integrative research methods. Prior to her Solutions role, Dawn served as a vice president and senior marketing scientist in the Marketing Sciences Group. Before joining Market Strategies in 1999, Dawn was an independent contractor, providing statistical and consulting services primarily in the areas of organizational behavior and union-management relations. She has extensive knowledge and experience in developing strategic models to address employee loyalty, work-family conflict, labor negotiations and elections, and related issues. Dawn holds both doctorate and master's degrees in industrial/organizational psychology and psychological measurement from Wayne State University (WSU). Her bachelor's degree is from the University of Michigan. Dawn is currently an adjunct professor at Wayne State University, and is an active member of the American Psychological Association.

Mr. Thomas is Vice President of Market Strategies' Healthcare division where he leads a team of research professionals in designing, implementing and delivering custom and syndicated market research solutions and consulting services. Within the Healthcare division, John manages the development of large-scale marketing research programs for major healthcare providers. Key to John's research and consulting portfolio are the strategic areas of retail medicine, product and service development, customer segmentation, communications research, voice of the customer analysis, loyalty modeling and healthcare branding strategies. Mr. Thomas is a recognized thought leader in the areas of retail medicine and health ownership. He has been heavily cited in numerous publications and is a sought after speaker on these topics. John is a continuing guest lecturer at the Harvard School of Public Health. He holds undergraduate and graduate degrees in Psychology from the University of Michigan and Wayne State University.

Manoj Alipuria is a vice president of Client Partnerships at Market Strategies International, having recently joined Market Strategies through its merger with Flake-Wilkerson. Manoj's areas of expertise include customer satisfaction and loyalty, market segmentation, choice modeling and branding. He brings over eight years of market research and consulting experience in a broad range of industries, having designed and executed research programs for major companies in computer manufacturing, telecommunications, legal research, measurement and industrial supply. Responsible for developing deep relationships, Manoj works with clients to devise effective research programs using the most task-appropriate research methods so as to provide strategic and tactical insights in support of increased business performance. He works within Market Strategies to deliver research that helps our clients to build, measure and maintain strong businesses and brands. Manoj obtained his B.A. in psychology from UCLA.

Ms. McIntyre is a vice president of MSI's Healthcare division with 18 years of market research experience in the healthcare industry. Susan is known for her comprehensive understanding of the issues facing health insurers, hospitals and health systems as well as innovative research design and insightful analysis. Ms. McIntyre joined MSI in 1999 and is responsible for designing and directing strategic market research projects and delivering actionable reports and executive presentations. Susan's specialties include new product and service development, brand and communications development and tracking, customer satisfaction and loyalty measurement and customer web and telephone inquiry satisfaction. Prior to joining MSI, Ms. McIntyre served as corporate research manager for Regence, a leading health insurer in the Pacific Northwest, where she was responsible for customer satisfaction and loyalty, brand positioning, customer segmentation, product development and communications research as well as secondary research, competitive intelligence and forecasting. Ms. McIntyre earned an MBA from Seattle University and a bachelor's degree in business and marketing from Seattle Pacific University.

Mr. Cober is Research Director with the Energy division of Market Strategies. He has supervised the development, implementation and analysis of over 200 strategic communications research initiatives. He has designed research efforts for political campaigns, public interest groups, business associations and corporate clients at the local, national and international levels. Andrew's energy clients include petroleum and utility clients from across the United States. Additionally he has worked with a wide array of energy associations, including the American Petroleum Institute, The American Gas Association, The Propane Council, and The Interstate Natural Gas Association of America. Prior to joining Market Strategies in 2005 Andrew served as Research Director for Harris Interactive's Government and Industry Associations team, focusing primarily on the energy industry. During that time he served as the lead researcher for the American Petroleum Institute's RP 1162 Pilot Study. This study, encompassing 11 natural gas transmission companies, served to provide early guidance for API in the development of a nationwide pipeline safety communications evaluation program. Andrew received his bachelor's degree in Political Science and Sociology at Miami University in Oxford, Ohio, and was awarded the Outstanding Graduating Senior in Sociology honor. He completed two years of graduate study in sociology at the University of Virginia, where he worked in the Center for Survey Research.

Mr. Chung is a Study Director within MSI's Healthcare division. Mr. Chung manages the research phases of quantitative projects and is actively involved in proposal development, questionnaire writing, field management, data analysis, and report writing. Mr. Chung holds a master's degree in social work and a bachelors degree in psychology from the University of Michigan. Prior to joining MSI in 2007, he held management positions with the Institute for Social Research at the University of Michigan and a healthcare research firm conducting large-scale satisfaction studies. Mr. Chung is also experienced in the health plan arena with former positions in the disease management and quality improvement departments for M-CARE, the University of Michigan's former health plan.