In retail stores, certain shelf space is like prime real estate, while other spots are a little less desirable. Coke and Pepsi know they're at war, and their men in the trenches are prepared to fight. Recently, two delivery men -- one from Pepsi and the other...
Passengers evacuated from a China Airlines plane that caught fire at an Okinawa airport complained the flight crew provided poor evacuation instructions. Perhaps the flight crew should take a lesson in competency from the maintenance staffers who meticulously whited-out the company's name and logo on the burnt aircraft's remains. That's right. The...
If there's a silver lining to the China-recall scandal, it's that Mattel has set the bar for conducting damage control after making a highly public mistake. Follow Mattel's five steps: Step 1: Admit fault and accept responsibility. After the first toy recall this month,...
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