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- Cycle Time Reduction: Your Key to a Better Bottom Line
- The key to Cycle Time Reduction is determining which steps in your process add value in the eyes of the customer. Using a customer driven approach changes both, perspective and solutions. It enables the whole team to see the entire process and how it relates to the customer. The article...
- White papers 2003-01-01
- Reducing Defects By Designing For Manufacturability
- The intense competition in today's marketplace has raised customers expectations to unprecedented levels. An almost flawless product delivered in a timely manner is a company's goal in a game where the object is to make the product better, faster and cheaper than the competition can. Therefore, many companies search diligently...
- White papers 2003-01-01
- Citibank Creates Defect-Free Processes to Increase Customer Loyalty
- Citibank, a Citi group company, has set a goal to be the premier international financial company in the next millennium. To achieve it this global financial giant had to implement quality initiatives that satisfied customers quickly and flawlessly at the point of every interaction, anywhere around the world. SIX SIGMA...
- Case studies 2003-01-01
- It Ãs Not Difficult To Change Company Culture Six Sigma Focuses On Total Customer Satisfaction
- If practice makes perfect, practicing the concepts of Six Sigma leads to virtual perfection. ItÃs a concept for now and well into the next century: focusing on the customer and not the product! And while philosophers debate and cynics scoff whether anything can be truly flawless, the Six Sigma concept...
- White papers 2003-01-01
- Cycle-Time Reduction: As Is Vs. Should Be
- Time has become an increasingly valuable commodity for companies as well as individuals. Organizations hope that reducing the time it takes to satisfy customersà needs will encourage customers to return. Imagine manufacturing a product or performing a service in half the time it currently takes. The focus of cross-functional process-mapping...
- White papers 2003-01-01
- Cycle-Time Reduction: "As Is" Vs. "Should Be"
- Time has become an increasingly valuable commodity for companies as well as individuals. Organizations hope that reducing the time it takes to satisfy customers needs will encourage customers to return. Imagine manufacturing a product or performing a service in half the time it currently takes. The focus of cross-functional process-mapping...
- White papers 2003-01-01
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